Went to get help they said they could make an appointment for tomorrow. I said I need help NOW they…read moresaid we can give you a another number to call. I said what happens between now and the appointment. They said that's all they could do sorry..

If there were an option to leave zero stars, I would have. My experience with Elite DNA has been…read moreone of the most frustrating, disappointing, and emotionally draining experiences I've had with any mental health provider. I came to your organization in hopes of finding advanced, trauma-informed therapy for myself and my two children. We were open, honest, and vulnerable during our intake process--clearly stating our need for trauma-based therapy, not basic counseling. The emotional toll it took for us to even reach the point of seeking help was significant, and we expected to be met with professionalism and attentiveness. Instead, we were met with inefficiency and negligence. After repeated forms, time-consuming paperwork, and unnecessary disruptions to my work and personal life, we were scheduled with someone who did not provide the type of care we clearly requested. This was not just a clerical error--this was a complete disregard for what we communicated during the intake. The therapist even acknowledged the mismatch, which only deepened the sense of wasted time and emotional strain. After speaking directly with two managers--one being at your Port Charlotte location--at the beginning of the week, it was agreed that we would not proceed with services due to this failure to meet even the most basic expectations. So imagine my shock when I woke up this morning to find a $40 charge on my account--without my consent or authorization. This is completely unacceptable. At no point did I authorize payment for services that were not rendered or agreed upon. Two managers were made fully aware that we were not moving forward, and yet this charge was made anyway. This is not just a lack of professionalism--it's borderline fraudulent. Let me be clear: if this charge is not immediately reversed, I will be filing formal complaints with the Better Business Bureau, Consumer Affairs, and pursuing a dispute with my bank. They have already been notified of this unauthorized charge. This is not how you treat families seeking healing. This is not how you run a credible healthcare service. What we experienced was careless, disorganized, and emotionally harmful. To others reading this: do not waste your time, your energy, or your hope on Elite DNA. There are far better, more competent providers out there. I wish I had read more reviews before trusting this company with something as important as my family's mental health. ONCE AGAIN LET ME MAKE THIS CLEAR! This company should be shut down. The level of negligence and unethical behavior I've experienced is beyond unacceptable. You did not have authorization to charge my account, and yet you proceeded to take payment despite clear communication with two separate managers confirming that no services would be rendered. This is a violation of trust, and it's borderline theft. Return my money immediately. If this charge is not reversed without delay, I will be filing a police report in addition to reporting this incident to the Better Business Bureau, Consumer Affairs, and pursuing all legal avenues necessary to hold Elite DNA accountable. You've crossed a line--and I will not let this go unanswered.

Nice friendly staff Dr Aries is truly working with me on…read morethe road to recovery I definitely could recommend him to anyone

Very impersonal office staff, though easy to make and change appointments. I only did telehealth…read more I grew to like my Nurse Practitioner prescriber. However, she thought another drug or upping a dosage was the answer to everything. I ended up in a complete fog.

Today was my first appointment with Catherine Bukovitz and I can say she's the worst counselor I've…read moreever seen in my life. I am a new mom and as soon as she saw my daughter on the phone, REFUSED to see me, as a client and called me a bad mother because she would "hear everything I would be saying" I told her that I can't afford a baby sitter and she told me that didn't matter and I shouldn't have brought her to the appointment even though I have done that with other providers and have never heard that before in my life. My daughter isn't aware what is going on and truly doesn't make sense to refuse a new mom because of that. Please if you want an empathetic counselor that understands about being a parent, please do not go to this woman.

Catherine Bukovitz ***…read more Horrible experience with a compete disaster of a "counselor " every session is like grounds hog day because she doesn't know what planet she's on and surely doesn't take notes or prepare for her sessions. Why prepare when you have no goal is her motto. She offers no structure whatsoever, is extremely judgmental and arrogant, and she needs be diagnosed with narcissistic personality disorder and dementia! I made an in depth complaint with the company she works for and I don't think I'm stopping there with the experience I had with that women. She is useless and damaging. Truly a horrible counselor who will only cause you stress. I wasted five sessions!! It wasn't just a "bad day"

Deborah Is an excellent therapist that provides a safe and comforting environment for her clients…read more She has helped me improve my mental health in the time that I have been with her and she has always been encouraging. I'd recommend her to anyone and everyone.

I absolutely love this program. The staff is amazing and completely dedicated to the care of each…read moreperson they treat. Dr.Harry Henshaw, Jonathan and Vanessa have given me so many tools to help my self esteem, confidence and recovery. I was looking for a dual diagnosis program and I'm so impressed with the help and amount of accountability they offer. I will be forever grateful for the opportunity.

Dr. Harry Henshaw has been my doctor since October 2008. I suffer from depression and major…read moreanxiety. 13 years ago I no longer had the ability to function in just day to day life. I was lost, confused, angry, no self esteem, lost what dignity I had left, and down right exhausted. As many would agree, therapy can be tiring and expensive, but it does take dedication if you want to improve your life. I had been through countless of psychologist and psychiatrist since I was 13/14 years old. No one was able to really help me until I met Dr. Henshaw. He is not easy on you, he can be quite tough, but that is exactly what I needed! I did whatever he told me to do, used the tools he gave me, and I can now say that my life has never been better!! I can not thank you enough Harry Henshaw for never giving up on me, and being my biggest advocate.

The worst therapy center I've ever been too. First off, I'll start with the woman at the front who…read morewas about the rudest bitch I've ever met and talks to you as if she's above you in some kind of way. I wasn't told I had to pay a copay after the first visit so when I went for my second visit and couldn't afford the co pay, they basically told me I couldn't been seen unless I had it. I walked out the door for 5 minutes to call my bank get money moved into my account and within those 5 minutes, they rudely told me they had cancelled my appointment while I was outside on the phone! I had to take the whole day off work to scedule this appointment and miss out on making money to pay my bills. Very unprofessional, and these people don't give a shit about your mental or physical health. So save your time, and your 75 dollars and go find a therapist elsewhere.

I've been going here for a few months and meeting with Ryan. He is great and has helped me a…read morelot!!!!

Dr. Goldstein is wonderful. I have been working with her for over 7 months and her therapeutic…read moretechniques have really helped me. She takes her time in therapy sessions and isn't afraid of addressing issues or concerns. The office staff is wonderful and is able to help with last minute changes.

I canceled my appointment 3 times in response to their email of info on time of my appointment. I…read morejust received a bill for a no show, for $75.00. Firstly, I have never been billed for a no show; secondly, I responded thru their email (again)3 x's. I've never been to this facility and now, never will. there are seniors that just can't afford this charge and some seniors forget appointments(which I did not) they were notified properly and truthfully a call might do to remind patients of appointments made in stead of an exhorbitant fee for nothing. maryjane ploettner