No housekeeping on weekend..NASTY COMMON AREAS AND PUBLIC BATHROOM..NASTY…read more During week housekeeping will not help elderly with pet needs even though some patient are unable to bend down. NO on call maintenance available on weekends, patients must wait till they can be squeezed in on one techs schedule.during wèk. Large German Roaches seen on 3rd and 2nd floor. For what they charge and pocket.... the quality is severely lacking

Rude & unprofessional staff. i was told not to call the number provided at the door to allow me in…read moreafter 7pm. I was there to care for someone who needs help overnight. Such an unpleasant experience. I dont recommend this place to anyone.

I was pleasantly surprised at this facility, especially by the ample salad bar with two kinds of…read moresoup, as well, that I found when I ate there. The food was of school cafeteria-quality, even the chocolate cake drenched in Hershey's syrup. The amiable resident table-mates spontaneously volunteered that the food "wasn't very good". What I liked, was that the apartments had a full kitchen, so you were not dependent on the dining room. The flexibility appealed to me. The people I met were pleasant and seemed to be retired professionals. The cost was fairly similar to other, comparable places, but on the high-ish side. There were no balconies or outdoor space in the apartments I was shown, and I don't know about outdoor common areas.

This senior living apartment resort is not well supervised. The management is not aware that an…read moreindividual named Dav M Rulon is using a Voice 2 Skull electromagnetic cell phone to me in my home on the opposite side of the Albuquerque where he forces me to listen all night and day to his bantering with excessive vibrations to my skull and body. He also uses a handheld Direct Energy Weapon with a high microwave frequency using me as an individual target. There is no way of enforcing a stop to his use of these methods of tormenting me. He doesn't care about the law or anything but himself. He uses an alias for his identity there and may use the first name of Michael. I can't get the concierge desk to acknowledge his residence. This is aggravated assault and a damage to my health and an invasion of my privacy. Wherever I go I am followed by his satellite cell phone presence.

I have a relative there. A delivery of narcotics from a pharmacy disappeared from the La Vida…read moreLlena front desk. My relative's care is suffering because of LVL's failure. La Vida Llena is taking no responsibility and no action. At least call the police, LVL! Be warned. They steal the drugs needed for your aging family.

I went to visit my mom who is a resident at La Vida Llena. I have worked in health care for about…read more20 years and I was more than pleased at how kind and caring the staff was. From the maintenance staff, cleaning staff, the chef at the cafe, activity coordinator, everyone knew my mom by name, were so friendly and helpful. As I live states away, seeing what a nice community she is living in really gives me a feeling of peace to know that she has so many kind people who are truly looking out for her.

Not off to the best start. I was told by the leasing agent that mom would have some storage in…read moreplaces other than their rooms. She said it keeps the rooms from getting cluttered and promotes safety. The apartments do not have much storage although the place we got for mom has extra floor space. I was helping mom unpack and put all of her clothes away and when Iasked the front desk lady about it she was very condescending as I was interrupting her chatting with the same resident she was chatting with an hour earlier. The facility manager quickly came up behind me asking if he could help with anything. He was professional and explained that that extra storage is in the med room and probably not the most secure option as they get donations for other people and the briefs and wipes at a free for all. I can get mom free standing floor cabinets for her things but started to wonder how much of that first showing was sales pitch. I thought the front desk lady should get another opportunity to be positive. My wife's salon gets fashion magazines that pile up and when I asked her if they would be interested in them I received the same condescending attitude again. I am a paraplegic who uses a wheelchair to ambulate and I am quite aware when I'm being dismissed. The leasing agent also pointed out the non existent smoke detector, non functional refrigerator, and a blank plate cover in need of repair. At that point I did not feel like I could approach the front desk lady anymore as she was still chatting with the same resident and gave me the same condescending attitude twice already. Not looking too good when the main contact point person pushes folks away with a terrible attitude towards communication. I waited till I got home to call the number of mom's activity coordinator. She was not in but thankfully I spoke with Destiny who quickly answered my concerns and came up with a plan to get it addressed. Front desk lady is obviously not interested in helping me at all as she could've easily directed me to the person on the phone. The entire time I was there no one came by to check on mom in her room. This was over a few hours on a Friday. That does not jive with what my wife and I were told in the initial visit. I'll change this post as mom stays there longer. I hope things get better from here. If not there are other places at this price point and care level. Destiny was able to get the fridge going and was respectful when she spoke with me. I will not be paying any attention to the ableist working at the front desk bringing questions and concerns to the more professional staff.

Office experience, awful. Over charge to bring food to the…read moreroom, on top of the 5,000+ you are paying.

Great rehab for our mother. I did research on places to help…read moreher after a hospital stay. I could't believe the gross negligence of Alb. Senior centers/rehab facilities. Shameful. Thank goodness she was excepted to Montebello. First class staff. She said she will miss them very much. Said the food was very good most of the time. Wanted to know if they grubhub? We were so pleased that she was taken care of and wanted anyone who is looking for a place... this one is it. The only person, whom was nice, but not very responsive & dropped the ball was the social worker. We would take our loved ones there anytime.

The following list of problems describes the problems that my family member (and responsible family…read moremember) experienced during her time at The Montebello Assisted Living from approximately 2024 - 2026. Hopefully, the list of problems have been corrected by now. 1) Lack of communication from the Executive Director to the family member responsible; 2) lack of communication about problems the person in AL was experiencing; no written notice and instead asked to find another place to live as soon as possible; 3) Family member had asked for a meeting to learn more about how family member was doing and at that meeting the family member was told that the AL individual (and responsible family member) had to find another place to live; 4) after AL individual had lived there for 2 years, the Montebello did not call the correct number for the family member responsible; family member in charge there on a regular basis - no personal communication or by email or cell phone call or text; 4) difficulty in getting messages to AL and no reliable and direct way to talk with staff in AL by phone; 5) No consistent communication or email to family about upcoming activities or holiday dinners etc. 6) Increase in bill without communication to responsible family member and no assessment to warrant the increase in bill. I hope that these problems are not experienced by others with a family member in AL.

We placed my mom (89) in this lovely Assisted Living facility in June 2024. We live in Las Vegas,…read moreNV. I toured all the LV facilities and was left disappointed and disillusioned by what was offered. I had to look out of state and ended up in Albuquerque. My mom is from New Mexico and her best friend for 70 years also lives in the ABQ area. So I toured a bunch of facilities in Albuquerque. Not only were they nicer and had more aminities than Vegas, they were also newer and cheaper. Farther away than I would like but her happiness with her living situation is very important at this stage of her life. I did not want her to feel 'warehoused.' I chose Watermark because of the friendliness of the staff, residents, and the volume of activities offered. The overall feel is modern and efficient. The apartments are very nice and large enough to feel like a true apartment. Mom feels very independent while also safe and attended. Mom is picky about food and about friends. She has liked both so far while adjusting to her new living situation. She is busy! And seems to be really thriving. Brooke K. was invaluable in helping me place mom in this facility. Just about everything promised has been delivered. No place is perfect and all senior care facilities have staffing issues. That is just the nature of the beast, so to speak. Kelly and Amanda keep the residents occupied and Karen at the front desk knows all and sees all. Nurse Lisa keeps everyone healthy and Seth makes sure things run smoothly. They and the rest of the staff are the backbone of the facility. I have no regrets just wish there was a similar facility closer to where we live.

A close family member who has resided at Watermark at Cherry Hill for over two years, was recently…read morepleased by the completion of various maintenance projects in his room. The executive director expeditiously coordinated with the lead maintenance personnel to schedule and complete the requested projects. The completion of these tasks greatly improved the quality of daily living for our family member! With our sincere appreciation for your positive follow through!

I wanted to believe I placed my Mom in the best place possible. The marketing person was wonderful…read moreand my mom was welcomed and happy ! Unfortunately the other management was non-existent. It took me a few months and thousands of dollars to try to get them to set up her medications correctly . They never fulfilled her oxygen requirement and i spent thousands again, trying to help them and they were never able to do it. The worst part is that there was no transparency and in fact the upper management hid very dangerous things from me. My hope was to work as a team but that cannot be done at Morningstar. I won't go into detail of all the times my mom was endangered there. I do wish more people in Albuquerque used Yelp so I wouldn't have gone there. I also wish the department of health had a way for children to be able to make educated decisions when choosing an Assisted Living Facility. The department of health was notified of major incidences and still have not responded in 7 months

From the owner: MorningStar of Albuquerque is a senior living community in Albuquerque, NM, offering assisted…read moreliving and memory care in a warm, residential setting designed around dignity and connection. Residents choosing assisted living in Albuquerque enjoy restaurant-style dining, a full calendar of life enrichment activities and a fireside patio. The dedicated memory care neighborhood provides compassionate, specialized care that helps each resident live with purpose. Rooted in Judeo-Christian principles since 2003, MorningStar exists to honor God, value every senior and invest in its team.