Be very careful when you deal with this mon and pop company, they are every thing is non refund…read moreable, I mean every thing every thing non refundable, they book hotel with experian.com pay for cheap non refund able room, then they wouldn't tell you!! I do have very very bad experiences with this travel agent, if I can give them a minus star I would do it, terrible company, irresponsible company, I want file a small claim against this company's but it is not worth my times and energy for few hundreds dollar!! If you give them any money think "NON REFUND ABLE", they would take advantage of senior people like me without blinking of the eyes, I am so disappointed it, when deal with this horrible company!! following picture is what travel agent call city view In Ho Chị Mình City in Việt Nam.

Cali Travel has been wonderful. They've been very helpful, concise and extremely responsive…read more Especially Han. She's been a delight to work with. I highly recommend Cali Travel for all of your travel needs!

Went to Vietnam for 9days. Excellent tour guide, 5stars…read morehotels. wonderful food. Trip arrangements were suit for the weather.

5 star service! 5 star food! 5 star sightseeing! 5 star hotels!…read more If you want to enjoy your trip without any worries, signet is your choice.

This review is for the January 2026 Thailand tour…read more What an amazing trip, as we are still talking about it. Supera did an excellent job in showing us the highlights of this beautiful country. We were spoiled and treated like VIPs throughout. Highlights include: Temples - so many Buddhist temples, beautiful and unique. Elephant sanctuary - A highlight! Up close and personal with these majestic creatures. We walked with them, made and fed them medicinal treats. Tuk Tuk tour - a VIP tour of the streets of Chang Mai. So fun and enjoyable. Hotels resorts - beautiful, elegant and top service including massages and buffet breakfasts. Food - Supera goes out of their way to handpick local specialties that most tourists don't know about. The food was unique and delicious. A real treat. Transportation - buses, longboats, flights - all handled for us, including all luggage transfers. Our tour guide Betty Tsai. What a pro! She's the perfect mix of organization and keeping it fun. Her attention to detail kept us moving smoothly through the trip. She even managed to work with the Mandarin Oriental to get me a personal item I accidentally left at the hotel after checkout. Ms A - so cute, with excellent knowledge of Thai culture and history. This was our third Supera tour, and it won't be our last!

My wife and I have been very happy travelers with Supera/Signet tours in the past. But they…read moredemonstrated awesome above-and-beyond customer service for our latest trip to Hokkaido. A family emergency necessitated my cutting my trip short and return to the U. S., and as soon as the tour staff learned of my predicament, they reached out to me and had the return flight arranged for me within 2 hours. I cannot describe how valuable it is not having to find my own flights during that stressful period. They made sure I was taken care of from the hotel taxi all the way to the airport drop off. Many thanks to Roy, Junko, and Eriko for their 5-star customer service! We will be back!

I cannot say enough wonderful things about our experience here at Rubel Castle. Our host, guide,…read moreand local "Rubelligent" volunteer, Ms. Kathleen had all the intel about this historical property. She was so knowledgeable and helped set the stage for us to slip into a forgotten era and get a glimpse of how imagination met inventiveness with a DIY charm. ~ A LITTLE BACKSTORY FOR YOU ~ It's not pronounced Rubel as Barney from Flintstones. Rather, it's like Target is to Targét when we are trying to be fancy. So that's Rubel as in "Roo-bell." Unlike modern-day construction, Rubel Castle wasn't built overnight. It was made of collected recyclables and construction rubble that spanned many decades and took several friends and volunteers to build it. For Michael, however, the lifetime inspiration was first sparked at the age of 9. His love for canons was where it started and the rest is history you can hear about on the tour. But don't just show up like we did randomly one day. To book, visit RubelTours.org and make a reservation. ~ OUR TOUR EXPERIENCE ~ It's as if Michael Rubel, the creator and mastermind of this enchanted dominion had intended it to be--magical. Built in the castle period of wood and tin, every corner captured our interests, from antique cars to the 1890's Seth Thomas Tower Clock with a unique backstory (and only six in existence today). There were old vending machines, tools, trinkets, and machinery that time had long forgotten. Did I mention there was a drawbridge? Yes, and a dungeon too. I was just waiting for a dragon to come swoop down on us next. Walk in the footsteps of famous visitors like Alfred Hitchcock, Dwight Eisenhower, Jack Benny, and Bob Hope. It's a feast for the eyes no matter where you glance. I particularly enjoyed the bottle house that Michael built in 1968 as his "home" as a kid. That independent spirit was quite charming to see. ~ WATERCOLOR NATURESCAPE ~ We were fortunate to have our gracious host lead us on a tour and organize a special art crafting experience outdoors. It was absolutely lovely beneath the trees and between rusted vintage cars from the turn of the century. We each got a small canvas to paint our flowers in watercolor. (This particular experience takes place in the Spring and Fall, weather permitting.) We heard the squirrels rattling in the leaves and birds chirped and sang in the trees above. We discovered that peacocks apparently originated from this property, compliments of Michael Rubel. And did I mention that on the far side of the property, a custom garden was in full bloom? BOOK A TOUR Help support the Glendora Historical Society and keep this magnificently unique city-castle maintained. It's worth it.

A castle in Glendora? Yes, your eyes aren't deceiving you--Rubel Castle is real, it's magnificent,…read moreand it's gloriously eccentric. Thanks to the sheer persistence (and probably delightful stubbornness) of Michael Rubel, we now have this quirky, towering State Treasure sitting right in the middle of Glendora like a fairy tale that accidentally took a detour through a hardware store. This place is beautifully done, and part of its charm is that it's a full-on hodgepodge of relics, antiques, crystal trinkets, and "wait... what is that doing here?" moments tucked into every nook and cranny. You'll marvel, you'll laugh, you'll squint in confusion--honestly, it's everything you'd want in a castle built with love, imagination, and a dash of madness. And let's talk about the makeshift cemetery. Quirky? YES. Fun? Absolutely. Slightly spooky? Only if your imagination is over-caffeinated. But it fits the vibe perfectly--like the castle whispered, "You know what I'm missing? A tiny cemetery." The tours are fantastic, the guides are passionate, and the whole experience feels like you're stepping into a living scrapbook of California history and charming chaos. Overall: Amazing, amazing place. Book your tour. They only do tours every first Sunday of the month, so set your alarms, mark your calendars, tie a string around your finger--just don't miss it. Rubel Castle is truly a California State Treasure, and an absolute must-see for anyone who appreciates creativity, history, and a little eccentric sparkle.

Thanks again to our food guide Nancy for the K Town food tour! Delicious and minimal walking as…read moreeverything yummy is so close by & learned some new Korean facts (like the silverware!) It was a memorable work outing & will be back! The only tricky part was figuring out parking nearby but it all worked out. Thank you!

We had an awesome Six Taste Tour today with Darlene in Downtown LA!! We learned a lot of history…read morethroughout our walk and had so much tasty food along the way! Love the commitment to family-owned businesses! For five people who all grew up and live in LA - we re-discovered DTLA today! Can't wait to check out which Six Taste Tour to try next!

Albert has been my go to guy for any travel booking needs…read moreHe's been very helpful, with International or domestic flights for our family. I totally appreciate his help and goes above and beyond. I highly recommend his services.

I've used Albert before on a few occasions and he was fairly responsive and helpful. BUT that was…read moreuntil recently when I referred my mom to him for some information. My mom wanted to travel through South America, down to Argentina and then hop on a cruise to Antarctica. I've always seen deals for cruises to Antarctica from Argentina. So I had her call Albert for some advice on this type of journey. To my surprise, my mom had a terrible phone conversation with Albert. Not only was Albert rude to her, he criticized her for supposedly confusing him with her questions. The most shocking part was when he questioned why she would travel to Antarctica and that it was super hot! Um, really? I have no idea why he would think Antarctica is hot. Last I checked, it's -24 degrees Fahrenheit down there! And this was just the tip of the iceberg (pun intended). He then proceeded to tell her that he was really busy and that she was wasting his time. Told her to just go to his office instead. I understand if she's not a customer and just a random caller with questions. However, she was a referral from a customer. Even if she was just a random caller, why be rude to the person? The whole "Antarctica is super hot" comment was just perplexing. A travel agent made this comment...a travel agent. And to make her feel stupid for asking about cruises to Antarctica was unnecessary considering these cruises DO exist. The poor treatment of a referral from a regular customer was very disappointing. Needless to say, I'll be searching for a new travel agency.

Absolutely incredible humans that run this tour. Jose made our day, he was so accommodating and…read moreknowledgeable. I go on a lot of trips and take a lot of tours and this one was above and beyond! We did the ultimate LA tour and boy did it deliver

My family booked this tour because it was my parents first time in LA and it was one of the best…read moreand informative tours we have ever been on! It starts with the owner, Kenneth. I had some questions about booking time and our service dog and he personally called me, recommended the perfect start time and said he would love our dog to join us, he gets hospitality and customer service. We arrived at the starting point and were greeted by our host, Jeffrey. He is one of the nicest guys you can ever meet. He loaded us all in the luxury Mercedes van, stocked with waters/treats, and off we went. The tour is 5 hours, with a lunch stop at the famous Farmers Market. Time flies though! You'll go through the Hills for breathtaking views, visit Hollywood sign, get the tourist Hollywood experience (Chinese Theatre/Dolby Theatre/Walk of Fame), see movie studios, celebrity past/present homes, Rodeo Drive, and much more. The entire tour our guide, Jeff told us facts and stories about the different areas we visited. His knowledge and stories were worth the price of admission. This was the ultimate LA in a day tour. Highly recommend. Private tours are the way to go and this is the one you want.

Many things were not as described. Bus was old and crowded, it fitted 60 seats in one bus. When we…read morewere stopping by a hotel to pick up people, all the other tour group buses were nicer than ours. The bus was very uncomfortable, especially seats at the back, which are even more shallow. We had to sit in this old bus for the first and the last days. Last day was ok since seats change and moving to the front is more spacious. The tour guide was mediocre, talked way too much. Yet not really useful information, repeating things over and over again. Yet she was super unclear about were to meet up and unorganized. Also her attitude was not very friendly, rude at times. Still we have to pay the tip, she really deserved less than $8 per day. I remembered the morning of the 2nd day, we had to wake up as early as 5:10AM to go to Antelope Canyon. Which is okay, because ai understand that traveling with a group, we must head out early and work as a team. I was expecting at least a "good morning, how was your sleep" to everyone. NOO she didn't , she just asked everyone " what's your group number, it felt like counting sheeps. The agent Miss Li told me that the tip will be $8 per day per person. I have confirmed this with her. But in reality, the second day tour guide, a man this time, asked for $10. This was not what the agent told me. I don't like to be lied to. If you want to charge $10, then say so in the beginning, don't change the price from what you originally have promised me. It's not the problem of the extra $2, it's about keeping your words and being trustworthy, which they have failed to do. The guy tour on the second day was very knowledgeable about the places we were visiting. However he only used Chinese. My boyfriend do not speak Chinese, and same goes for few other people on the bus. Inconsiderate. The only good thing about the trip was the attraction places itself, the Antelope Canyon and Las Vegas. And also the cheap price of about $230 per person including tips and hotels and transportation. We got the buy two get one free option. But with no third person. If a third person comes, it would be even cheaper.

Going for trip to las vegas and grand canyon with this tour. So far so good, satisfied with the…read morepromptness, bus trip is well plan so you wont feel too bored in the bus, couple of stop in middle of journey where we stop in hover dam before going to west canyon rim, another one , we stop in speed car (my best spot where we have our toilet break and took a photoshoot with the sport cars, like it!) we were also opt for 4 hour city tour, we go and watch the show at the exact planned timing except the fountain show in belagio which is due to bad weather (strong wind), everything is wonderful though! Tour guide is chatty, she is bilingual and her english is clear, not like some chinese tour guide which i encountered before whch is hard to listen. Though she is sometimes bit harsh to passenger if they are late, but so far i like the promptness, no time waste, and she will let you know exactly what you need to do in advanced! Look forward for another trip!

Not very knowledgeable, misinformed us of several details about our Japan group tour and not very…read moreorganized. This agency surely have a lot of work to do! Flight was not included in the tour, we were told to secure our own flight arrangement! This is rather bizarre, people use travel agencies to make the whole process, easy and cohesive. That's just the beginning! Here's more: 1) Luggage transfer: We were told no worries, our luggage was going to be checked in through our final destination to Akita. However, the moment we checked in at LAX we were told differently. We actually had to pick them up and take it to the terminal for the connecting flight. 2) Ritz made it sound easy, told us that upon arriving in Tokyo, the gate to the connecting flight to Akita is just "a few steps away" from terminal 3 to terminal 1. Wrong again. To get from terminal 3 to 1, we had to take a shuttle bus, which was about a 5 to 10 minute ride. Keep in mind, we had our check in luggage with us, take it up to the bus and back down to the next terminal. 3) Currency: Ritz's representative told us "don't worry about it just use your credit cards". This was very misleading, because a lot of places in Japan accepted cash payment only. Needless to say, those who did not exchange currency prior to the trip had to scramble to exchange cash while in Japan. 4) The guide seemed green - can use better crowd management skills. While leading the group towards the bullet train station, she did not make sure that everybody is following and accounted for. One got separated from our group and until we told her that somebody was missing, she had no clue! We had to suggest to her to please occasionally stop and make sure everybody was still together. Navigating through a sea of people getting on the bullet train is not easy and keeping the group together should be top of a tour guide's mind. 5) the boat ride to Lake Tazawa was canceled due to inclement weather. The agency was not thoroughly prepared for a Plan B. We were brought to a samurai town to "visit" 3 Samurai houses - but as it turned out, we were only going to see the houses from the outside. Entrance fee to the houses were not included. A few of us who chose to go in paid for our own entrance fees. The rest went back to the bus to wait. As of this writing, we are waiting to hear if the group will be refunded for the cancellation of the boat trip. The group's overall sentiment is disappointment and to never use this agency going forward. If you choose to, we recommend you ask a lot of questions and doublecheck the information they give you.

Wow! What happened to this tour agency? When I took a tour with them in 2008 they were great! Our…read moretour guide was James and he was very organized, very knowledgeable, and really accommodated us when we had problems. He even gave us money to use the toilet when we hadn't exchanged any of our money into Euros/Pounds yet! (They make you pay to use the loo in Europe!) We took the 17 day tour of Europe. The countries we visited during this tour were Italy, France, Britain, Netherlands, Liechtenstein, Germany, Switzerland, Austria, and Belgium! The tour was awesome and its a shame they don't offer it anymore (at least not what I can see on their website). They might offer it though because I remember the tour was only advertised in their brochures but not on their website. So make sure to call them to double check! The tour was approximately $3000 for all those countries and included many meals! It was such a deal! Our main transportation to Europe was by plane, but travel to the adjacent countries were by bus or high speed train (Eurorail). The tour was mostly an Asian tour and our guide spoke Mandarin and English, so I did not have any trouble understanding what was said. The only thing I would have changed were the many meals at Chinese restaurants. Unless we did their optional tours, where an ethnic meal of the country we were visiting was offered, all other meals were at Chinese restaurants! This was mostly because many of the people on our tour were Chinese/Asian elderly people (and I guess they like what they are accustomed to?) Thankfully I did not get sick from eating any of the food which is an indication that the restaurants Ritz Tours took us to were clean and sanitary! (I have a sensitive stomach) Overall (in 2008), I thought Ritz Tour offered a very organized and well planned tour! I'm so grateful I got to visit all those countries! Quick update: Just read the filtered reviews for this business and Kelly C indicated that there are two types of tours with Ritz. One tour is for the Chinese speaking Americans (the one I went on apparently...) going to Asia and Europe (ritztours.net) and the other is towards English speaking Americans going to Asia (ritztours.com). Check out her review. It was flagged (dunno why?) but very thorough on how the tours are like.

I wanted to give this company the benefit of the doubt despite the negative reviews but how the…read moretour guide, Gary treated us was so awful. We did the 3 day LA-San Fransisco-Yosemite tour but we didn't even go to Yosemite with no explanation why. Day 1: We got picked up at Best Western and Gary was running late. He told us there was assigned seating which we didn't even know about. My aunt refused to sit in the back because we reserved it 7 months in advance and we were the first one to arrive, but Gary stated (and I quote) "I don't care if you reserved it early, your group is sitting in the back." Later we found out they wanted to alternate seating arrangements each day to make it fair but with the language barrier (he's Chinese) it was hard for him to communicate efficiently with us throughout the whole trip which led to more problems. The first stop was Santa Barbara lasting 30 minutes, enough to take pictures and use the restroom. Second, we went to Solvang for lunch and sightseeing which is basically a European tourist spot. Be sure to try the aebleskivers at the Solvang restaurant it will change your life. Traveled a few more hours with a restroom stop along the way. They dropped us off at a shopping center for dinner which they had a variety to choose from like Mexican across the street, sushi, Chinese, Popeyes, etc). **Be sure to buy breakfast for the next day at the market close by bc there isn't time to eat. The sea lion hotel we stayed at was pretty good. Day 2: Left at 6:30 to San Francisco. We did all sorts of things except the cruise which my family chose not to pay for. I'm glad we didn't because it gave us time to shop and eat at Fishermans Wharf which is where the pier was. **I suggest you don't buy the cruise ticket because exploring locally during that free time is so much better. A lot of street performances, street food, Ripley's Believe it or Not, Madame Tusseauds, etc. For dinner, they took us back to that shopping center again so I'm content they gave us choices instead of making us go to one place. Day 3: Went on that Wild West campground site to ride that train if you chose to pay for it. Then onto 17 mile drive, pebble beach and the Monterrey Bay Aquarium (if you chose to pay for it). We didn't pay either of those either and instead had free time to shop around. There's a strip of shops and eating Venues so there's plenty to do. Plus, I think it's a waste of money to buy the aquarium ticket when you only have 2 hours which isn't enough time at all. My complaint- On day 3, there was a guy who brought a drinking cup with a lid and Gary said he couldn't take it in the bus but the guy said there were other people bringing food and drinking cups to the bus and he didn't say anything to them which led Gary to rant his frustration. He said, "I don't care if you guys are in a happy mood or not, I get paid either way so those with cup drinks you need to get out of bus." I should rate my experience with one star but I'm giving it two because the breathtaking views in SanFran made up for the lousy tour guide and our missed opportunity to Yosemite. Plus, the charter bus was nice and clean. Another plus, the hotels were really nice too. Here are Do's and Don't's if you book this trip: - DO go to the bathroom during the restroom stops. We couldn't use the bathroom in the charter bus which I'm glad for and they stop every 2 hours during the first and third day to and from San Francisco. - DO get fish and chips or the famous clam chowder at the Fishermans Wharf in SanFran - DO bring a neck pillow. 1st and 3rd day is a lot of travel time - DO bring a jacket. Even though it's August I made the mistake of not bringing one and it got chilly up in NorCal. - DO expect communication problems. This is a Chinese company with a Chinese tour guide and Chinese tourists. - DO bring $117-186 worth of cash because there is a mandatory fee for the inner city tour and service fee -DON'T have Gary as your tour guide. -DON'T buy the railroad train ticket, we didn't go bc it's $30 just to go around some campground site Bottomline, based on our experience we're not coming back.

刚刚参加了海鸥假期的8天黄石团 非常感谢 Jun Shi 导游的一路照顾 非常的专业 中英文变换自如 不愧是在美国上过学的 比很多导游的英文听着都顺耳 一路上的讲解也非常到位 很高的认知…read more我们也看了两场不同的秀 下次再来到美西 还希望是这样的公司 这样的导游陪着我们玩