"Like a good neighbor, State Farm is there!" Nope... worst neighbor ever. Very rude and a terrible…read morepain to deal with. My grandmother passed away and we needed to change the policies on the auto and homeowner's insurance. When I went in to ask her about it, because I am the one paying for it, she yelled at me her list of all sorts of things I needed to do. None of which was even what I came in to talk about. So, I asked how to do it and she yelled again saying she couldn't tell me anything because, even though I'm listed as a driver, the policies aren't in my name (they're in my deceased grandma's name). I could almost understand that part but why yell out the things I need to do about the policies if she isn't allowed to talk to me about them? Why yell at all? She even yelled "How can a dead person be listed as a driver!" to which I replied, "You're the one who still has her listed even though my mother showed you the death certificate already". I left bawling in tears because of her rudeness and the way she was so inconsiderate in making a difficult time way worse.

Customer service is amazing! So helpful and knowledgeable. Even have some late night and Saturday…read moreappointments for those who can't make it in during regular business hours!

Do not use her!!! Horrible business practices! I bought my home back in Oct 2016, policy was due…read moreto be renewed and filed with my mortgage company in Oct 2017, and nothing was submitted. After a weeks of messages and no phone calls returned, I started a policy with a new insurance company. 3 months later she submitted a policy with my mortgage company with no notice to me, canceling the policy that was in place. Now, nine months later, hurricane Florence hits my home and I still cannot get in contact with Mrs Garcia. Her phone number goes straight to Allstate and Allstate claimed that I do not have a policy with them. The last thing you want to do is to be transferred after transfer, when dealing with the aftermath of Hurricane Florence. So frustrated and mad. Not once has she checked up on her policy holders from this mess...not even a mass generated email.

I would give zero stars if I could. This company is absolutely horrible, and makes no sense at all…read more Filed a claim when SOMEONE ELSE hit MY CAR WHILE IT WAS PARKED and Michelle assured me personally over the phone that she would get in touch with the other parties insurance to reimburse me my deductible. Waited a week and called the other insurance company myself to check the status and sure enough, nothing had even been started. That is so unprofessional. Now they want to raise my rate and tell me I'm not eligible for full coverage any longer due to an accident that wasn't my fault, and I wasn't even in the car for. Ridiculous and I will be changing companies. Too bad, My fiancé and I had been loyal customers for years.

Received a "Shelter in Place" Payback check....can't get any better than that!read more

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. My family moved to New Bern in 1974 when my father started his Allstate agency. I purchased his agency in 2002. I have the privilege to work with several generations of Allstate customers and strive to treat each customer like family.

Tom's staff claims they don't know about something because they are not the ones you talked to -…read moredirectly contradicted how we asked them to open a claim since another one of their insureds hit my son and apparently don't document anything even though you can repeat who you talked to and when. cannot not recommend them enough.

Met with Tom today to discuss State Farm options for me. Tom is definitely an expert in all…read moreaspects of insurance and financial services. If you are shopping for insurance or financial services, search no more. Go see Tom or his team and they will customize a plan specific to your needs. Extremely professional and personable team!

I chose this company for Wind and Hail insurance. The initial rate was reasonable, but once in,…read morethey raised the policy rate significantly 2 times without notifying me. The notification came from the mortgage company around 6 months later. I don't know if they did this purposely, or just a lack of etiquette, but I would not do business with them again. Jimmy Hobson

SFI Group was very professional in handling any issues that I had after the Hurricane and they were…read morevery prompt with their service ! The owner of this company is the best ! Thanks Michelle

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Karen was very helpful in assisting with my insurance needs. I am very pleased with the excellent…read moreservice.

From the owner: Life insurance, health insurance, Auto Insurance, Home Owners Insurance read more