I have been a long time customer and my needs changed to do a job change. I reached out to them prior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity. read more

Rob Cutting - State Farm Insurance Agent - Home & Rental Insurance Near Me - Wilmington, North Carolina

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork! read more

Rob Cutting - State Farm Insurance Agent - Team Photo - Home & Rental Insurance Near Me - Wilmington, North Carolina

Highly recommend Rob Cutting and his entire team. Outstanding service and very knowledgeable.

Rob and his staff went beyond expectations to help our family sort out my mother's insurance needs following my father's death. They have been my parents' insurance agency for years, and their knowledge of the industry was extremely helpful in charting a path forward during such a rough time. They have been able to answer every question I have had and a short conversation with one of them always led to a quick solution. read more

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the damage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time. read more

We used Rob Cutting's Office, specifically representative Monique in obtaining our Car insurance. After using State Farm for property and rental insurance for a number of years, it only made sense to use State Farm for Car Insurance as well. My husband and I just got married and were getting bombarded with all of the newlywed expenses, but having Monique by our side to guide us when picking out car insurance was incredible. She truly listened to our concerns, took the time to address each one, and answered all of our endless questions. Becuase of this, we were able to rest easily knowing that we had someone looking out for our best interest and making sure we were taken care of. She even took the time to address all of the small details; something that I found that other car insurance companies did not do. If you are looking for someone to truly care about you, your home, and your safety, I would look no further- Monique is the person to do it!! read more

Rob and his team provided Top-notch service - when it comes to something as important as insurance, you should trust the professionals. Highly recommended. read more

I have been a customer here for years now and will never go anywhere else. Rob and his staff make things easy. They always go above and beyond. Would highly recommend them. read more

I'm a bit late in posting this, but I suppose better late than never, right? Upon moving from PA to NC, one thing that hubby and I knew we had to square away was insurance. We needed renter's insurance and wanted to also get flood since we've been told that it's a much greater concern in this area. We called pretty much every major insurer you can think of and receives horrible quote after horrible quote even when agreeing to bundle our car and truck insurance together with the renter's policy. When I became exasperated and said I would not call another insurance company, my husband picked up the reigns and called a few more. Among them was State Farm at Rob Cutting's office. We received the best quote and everyone at the office was extremely friendly. Since flood insurance is handled through FEMA, they provided us with all the necessary paperwork and assistance to enroll in the program and educated us on the delay and process. The office is comprised of several gracious and helpful associates that make you feel comfortable even asking what for some might be silly questions. Great agency and great people. As a side note, we received an adorable Christmas card from the office with a holiday cocoa recipe included. I thought it was a nice and personal touch. Definitely recommended if you're looking for a new provider or just want a quote to make sure that you're getting the best deal! read more

I went to meet with Rob Cutting back in 2017 after receiving several positive reviews about he and his staff from my co-workers and friends, and I have been a happy and loyal customer since! He handles ALL of my insurance needs. TIPS: Keep all of your insurance (auto, homeowner's, personal property, umbrella/GL, life, etc.) in one place with Rob Cutting! Multiple policies = big savings! Not to mention it is so easy to keep track of everything! Be sure to enroll in the DRIVE SAFE program to SAVE BIG! I've since referred my parents to his office and now they are insured with State Farm / Rob Cutting's Office! Rob can also help you with home refinance and more! He helped me shave years off my mortgage and got me a great low fixed interest rate on my home! ROB, TERRRY, GINA & SHARI are all excellent to work with! They also do free annual reviews of your policies to see if you need more or less insurance! RESPONSE TIME is excellent! I always receive prompt replies to my emails and calls. Highly recommend State Farm / Rob Cutting for all of your insurance and other needs. NOTE: I was not compensated for this review. These are my personal experiences with this office. read more

We have been with State Farm for years. My husband and I moved from the Wilmington area over 4 years ago but chose to keep our accounts with Rob Cutting's office instead of transferring to a New Bern agency. We have received excellent customer service ; personalized and professional read more