There are so many reasons we love this apartment complex! -…read moreextremely quick turnaround time when submitting any sort of request - cleanliness of the apt, clubhouse, outdoors is always well maintained - beautiful interior and LOTS of storage space in the home - location is 5/5!! Nearby the best school districts, daycares, grocery stores, and shopping areas

I love the community here, the events the staff organize and the amenities. The only issues I have…read morehad so far are with the parking so just make sure you have your parking sticker on your vehicle. They do not register your license plate info and use the stickers as markers of validity when patrolling for any violations. 2024 Update - still here and happy!

This is the worst apartment complex I've ever lived in. People leave dog poop everywhere, I've had…read moredogs pee onto my balcony from above, management allows 6+ people to live in single units causing lots of noise and disturbance, and the overall quality of the tenants here are awful. Management will also threaten you with lease violations if you try to bring any of this stuff up and continue emailing them about it. Please take my advice and look else where or you will regret it.

My husband and I lived here for two years and recently moved out…read more With the change in management after last year, things have improved but they will never be the way they were when we first moved in. We moved out due to the skyrocketing rent and the fact that the newer neighbors were not as nice/welcoming towards us as our original neighbors were. Current property management is always friendly. We move out and I get a final charge bill of over $700! We took good care of our apartment and even moved out two weeks early so we had time to clean! I look and my pet fee is not being applied to damages our dog did even though I was told the pet fee would cover said damages up to $500. I'm being charged a cleaning fee for the counters when I have PICTURES of the spotless counters. That, plus we're being charged for a drawer that was already broken and glued back together when we moved in. The glue was coming apart when we moved out, so why should we be charged for this? I bet everyone reading this $100 that they just glued the drawer back together again and will proceed to charge the next resident for "damage" as well. To add to this, we were also charged for the broken door jam, but that just gave under our feet one day. We did nothing that could have damaged it if it were not already worn. This has made both my husband and myself quite upset given that for some reason, the last three months we lived here the battery operated smart lock on the front door started dying every two weeks, so we had to keep buying new batteries out of our own pocket when that isn't supposed to be the resident's expense. Our alternative was bugging maintenance every two weeks, which we didn't want to do out of courtesy. We were locked out of our apartment three times due to dead batteries, and one day it happened on a Sunday which forced us to stay at a neighbor's apartment for 2 hours while we waited for maintenance to make the drive over. I highly suspect that the higher ups are behind our abnormally high final bill, given that I reached out to property managment and it's been 5 bloody days past when I was told they would get back to me. Current property managment has ALWAYS been good with communication. Do not move here. This complex is corporate owned, so the higher ups will nickel and dime you. Edit: Here are the attached photos of our apartment pre-move out. See for yourself how clean those counters are. My former property manager finally got back to me after I left this review and tried to tell me that I never paid a pet fee or pet rent. I have a physical copy of my ledger from 1/26/24, that SHOWS my pet fee. I also have email receipts of my paid pet rent until the month I had my dog registered as an ESA. She also tried to ask if we tried to put in a work order for the door jam or the already broken drawer...uh, no. Because I didn't think I'd get charged for wear and tear, sweetie. Yeah...again, don't move here. I've had near perfect credit my whole life and I'm about to take a hit because I don't have over $700 to shell out over false charges. I did the math and without the counter charge, pet damages, and wear and tear charges, I actually owe them close to $50 which I am willing to pay. Edit 2: After reading the business' reply to this review, I have no intention of reaching out to them. There is no need to "clarify" the charges. I have physical proof that I do not owe you over $700, so I'm not paying it. End of story. Y'all make way more money than the poor commoners like myself. You'll survive. Also might I add that my previous property manager was sent a picture of my ledger with my pet fee on it and still proceeded to tell me that I never paid it or paid pet rent. My reply was sending her a screenshot of my first pet rent payment and saying that I had proof of all the pet rent payments. I added that I would be happy to forward the rest of them. I got nothing back from her. Edit 3: As of this morning, my credit score dropped 11 points. It hasn't even been 30 days since we moved out...Not enough time for them to turn the false charges over to Collections. Edit 4: The current reply from the business is after they took their first reply down that I referenced in Edit 2. Their updated reply is even more insulting given that-again-I have a physical copy of my ledger with my pet fee on it and saved emails from when I paid my pet rent. The attached photos are also proof that I'm being wrongfully charged a cleaning fee for the counters. If they didn't move the fees I paid to the correct accounts ect, that isn't my problem. I don't appreciate being lied to.

I have lived here 5 years always liked it. We have new owners, the leasing company I believe is…read moreRPM Leasing everything is all messed up. They're charging us more in extras and double charging some things. All the tenants are upset. The poor office staff Julie and Tiffany cant help us because they have not been trained to answer our questions. They our trying their best I feel so sorry for them. I really do not living here now because of all the changes and no answers and paying more rent well not the rent itself but all the extra charge. Ridiculous

I hate writing this, I really do, but it might save someone else from experiencing this scam they…read moreare running. At first, I loved this complex. It offers many accommodations including, but not limited to: a luxury pool, 2 story workout area, office / meeting spaces, community events, food trucks, and a small private theater. For about a year, I maintained proper and punctual rent payments, made sure my unit / area was clean and free of litter, ensured doors were shut when they'd been stuck open, and more recently, kept up with the online vehicle registration they implemented in January. I actually agree with this policy implementation, because I do not appreciate outside vehicles taking up space in the lot designated to people who rent here. I have had a few issues with my current vehicle, and had been using a rental for the last couple of weeks while it was getting fixed. I, of course, made sure to update my vehicle info in their portal so reflect the temporary change in vehicles. Last night, I arrived back with my car after picking it up. It was later in the day, and I had lots of work to finish to I went up to my unit, fully intending on switching the details of the vehicle back to the original, but ended up having a meeting, getting tired and falling asleep. When I woke up, the first thing I did was switch the registration, but by then it was already too late. Apparently, in the few short hours my car (which had been registered for 10 months before I switched cars temporarily) had been towed by the "business" they use for removal. I went into the office to inquire about this, and received zero slack. Apparently, even though it had been previously registered to a punctual tenant with no history of disturbances, late payments or the like, there was "nothing they could do." They gave me a number to call, and I had to figure out the address for the towing service. Low and behold, the towing service (Sure Storage/IPM Towing) has a history of running scams with this and other complexes to milk wallets and tow vehicles with zero warning or hesitation. $350 later I am extremely upset and feel betrayed by the people I made special care to prioritize and follow the rules of. If you value your sanity, wallet or conscience, do not rent here. This is owned by a conglomerate with zero regard for you or your property, and will only change things if they receive a veritable petition of dissent. I really hope the $30 you made on this scam was worth the reputation hit and recommendation I would've made.

ASK TO SEE THE POOL UP CLOSE! MAGGOTS, MOLD & BROKEN TILES…read more Moved here in October of last year and immediately sent a complaint about the status of the pool when I stepped on maggots my first visit.. didn't improve much. New management took over this year so I report the conditions again, with no response, improvements or even attempts to make the pool appear cleaner. It's disappointing and disgusting to pay for "luxury" amenities when they don't uphold the standard they advertise. CLEAN THE POOL!

I lived here from 2009 to 2011, so I won't speak to what it looks like, management, etc but I can…read morespeak to the things that mattered to me. I have some great memories here. The community in the middle (where I was) is a group of people who have lived there for a long time. If I had to guess, many of them still live there. Great people. Parking was never an issue for me on the bigger lot. That small lot (off Brown, I think) can get full but the complex is so concentrated that no one really walks far. The layout hasn't changed much I would bet, and my 2 bedroom was perfect because it was a bit bigger and had some extra room. The Main room was just slightly bigger, but I recall easily fitting my Queen bed, 2 nightstands, decor and a TV on the wall. The patios are small, but can fit 2 chairs. I really enjoyed that patio and a nice beer on a warm summer evening. The location was probably my favorite. Right behind Brookshire's in Wylie, and at an intersection, I felt like it was convenient to anywhere I wanted to go. At the time I attended Collin College and worked at Sachse High, and both drives were really a breeze. Traffic has probably increased since, but you can't beat the quick access to Sachse, Garland, Murphy and Plano. The best thing is that it's practically in a neighborhood, so it was exceptionally quiet. I can't recall how much I paid (wouldn't matter now) but it was very affordable. Sadly, I had to break my lease (and paid a fee to do so) and they were very understanding and worked with me without doing shady things. A different time. It's funny, for where I was in my life at that time it was perfect for me. So mamy significant days of my life happened here, and I didn't even know it. If you are reading this, and interested in making a change in your life - good luck. You got this. And this might just be the place to do it if you are seeking quiet, affordability (hopefully) and to be able to access various cities quickly.

The apartments are ok for the most part. The staff is lovely. Ms. Rossy is very nice and has always…read morebeen welcoming and open to working with us if we were in a pinch. Maintenance has always been top notch if we had a problem. The main issues I take are that the price is too steep for what you get which isn't much. And on top of that, there is only one way to pay your rent, and you're charged a convenience fee for it. More like an inconvenience fee. And the laundry room. Oh I could go on forever about the laundry room. First of it's all coin operated, if you're gonna have coin operated machines, provide a change machine. Second, half of the washing machines are always broken and when they aren't broken they never fully drain so you have to hand wring out the clothes before putting them in the dryer. So still technically broken, just operating. The dryers even on the highest temperature can't even dry a small load. With the money people spend washing their clothes, this place could easily afford new washers and dryers. They just won't. I'd rather give up a few feet of my walk in closet for a space for my own washer and dryer. That's the other thing. For the outrageous rent this complex charges, they could easily put a washer and dryer in every unit. It would certainly justify the price. I'm gonna be straight, we renewed our lease once. I don't know if we will again. The laundry situation is enough to want out of this place.

I am very disappointed. This property advertises itself as non-smoking, yet tenants are allowed to…read moresmoke. When I reported the issue, management did nothing to address it. Because of the ongoing smoke, I have been forced to move. Instead of offering any assistance or working toward a solution, they simply told me to pay the lease termination fee and leave. I expected management to enforce the community's own policies and support residents when legitimate concerns are raised. Unfortunately, that was not my experience. I hope they begin treating their residents with more fairness and accountability. God doesn't like ugly.

I have been very disappointed with my experience at The Retreat at Wiley. This is advertised as a…read morenon-smoking community, yet I can regularly smell cigarette smoke coming from my neighbor's apartment. I reported the issue, but management has not acknowledged or resolved the problem, despite the impact it has on my ability to enjoy my home. Because of the ongoing smoke issue, I requested a 60-day notice to vacate without being penalized. My request was denied. Instead, I was told I could give a 30-day notice but would have to pay over $3,000 to terminate my lease early. I don't feel this is fair, especially when the issue involves enforcement of the property's own non-smoking policy. I expected management to address the smoking complaint or work with me on a reasonable solution. Instead, I was left feeling unheard and stuck paying a significant amount to leave a situation that is affecting my quality of life. I hope management takes resident concerns more seriously and consistently enforces the non-smoking policy they advertise.

This is a horrible place to live. The property itself is decent but the way it is managed makes…read moreyour life hell. They treat you like you don't matter and do nothing/absolute bare minimum to improve your experience. The lady at the front office seems/sounds nice at first but is the worst leasing agent to have ever been here so far. I have stayed here longer than I should have because my son is disabled and there is family close by. For example, in the middle of Texas summer with triple digits outside, the AC went out and it took them two weeks to get it fixed. I called every day and they blew me off. No window unit, nothing. Another example - the covered parking that I pay for was old and rusty. It snowed one February and the parking roof collapsed onto my car. After they knew what happened, they didn't say anything to residents and another covered parking structure right by this one collapsed, too, a couple days later and those residents' cars were damaged. They told residents to submit estimates for the damage but changed their mind at the end and didn't want pay anything. They didn't even pay my deductible which was much, much less than the total. I could go on and on about these awful experiences with them (like when the leasing agent told me it's only an emergency if it gets above 85 degrees in here or when she said it's too bad if the power washers pour water into an open window) but the message is, "don't move here unless you absolutely have to."

I visited the property and very impressed as I drove in . Your office manager Wanda is top tier …read more She answered all my questions with kindness and patience . We will be making a move in the next 3 months and look forward to making this out home .

Maintenance is a great help!…read more JUSTON came to the rescue in a flash when there was a middle of the night maintenance emergency. By early morning, all was attended to! Wonderful team. I am thankful to be a tenant to Brio. Ya'll are awesome!

Okay, so I have lived at Brio for almost a year now (I have a 15 month lease). I have left a very…read morelengthy negative review in the past. I can honestly say since my last review, though likely not initiated by my review, Brio management has really made some effort to clean things up a bit. The hallways and elevators are getting cleaned more often, the dog park seems cleaner, and it appears management is taking care better care of our community in general. I might point out things that are wrong, but I MUST give kudos when they are due. I am impressed with what's been going on in the past weeks. It's not perfect, but effort is being made to make things better. I respect that. I have several months left in my lease. Might just stay after seeing what they are doing to make the community better.

I have lived here for 5 years and have never had any big issues. I love the location of the…read morecomplex. It is also really quiet where I am

Money hungry. Constantly switching out mangers and overcharging. They randomly had our car towed…read morewithout warning and when confronted they didn't care. They made us pay for it while not towing no one else property. There's no parking spots here it's silly how we were the only ones to get our car taken away. Do not move here. There's cockroach infestations behind every cabinet or fridge. It's disgusting

First time apartment hunting and I came across this location. When I walked in I was greeted by one…read moreof the office managers Itzel. She made this whole process super easy! She made sure my needs were met and the time frame for me to move an easy process. She was so sweet and professional. She truly made the whole experience wonderful. Ask for Itzel, she'll truly make the experience of wanting to move here wonderful.