Very interesting that this place removed my first post.....I gave it 1 star because they didn't…read morehave 0 stars as a selection. If you have a love one, do not send them here. They DROPPED my father in law after his brother told them to put a gate belt on him (standard with weak folks) and the attendant told him " Don't tell me how dito do my job....needless to say they broke his leg after this he was in and out of hospitals with pneumonia because he couldn't get up much, he soon after died. This attendant shortened his life hands down.....be careful where you put your love ones. Jerome home never even checked on him, only to tell us he couldn't return because he needed too much care.....

Would definitely recommend. My mother stayed here for 6 weeks after a total hip replacement. She…read morehas previously been in three other short term rehabs over the last 18 months for a very complicated recovery and this is by far the best place. It's very well staffed, very clean and the she loved going outside to the patio and the rose garden that has a coi pond. The staff were very attentive to my mother, the room was kept cleaned and she really liked the physical and occupational therapy services.

My father was a resident at Anthology of Farmington for 3 1/2 years. When my family and I searched…read morefor a place for him to live, we looked for a place where he would be safe as well as somewhere that was warm and welcoming. We liked Anthology for these reasons and felt that it would be a good place for him to live and call his home. My dad seemed reasonably happy at Anthology, and he enjoyed being involved in some of the daily activities. As family members, we particularly liked the front desk staff, who were always very friendly and helpful. However, we did have some issues along the way. Communication was difficult as we often had difficulty getting in contact with the right people or having our calls returned. We also had issues with his bracelet occasionally not working, especially when he fell and the emergency button didn't work. Staff members throughout the facility changed many times, and there always seemed to be a shortage of employees. The biggest issue came when there was an incident at a local restaurant with my dad and he ended up in the ICU for 8 days and passed away. I called Anthology the day of the incident to let them know that he was in the hospital and wouldn't be returning that evening. One of the nurses from Anthology called the day after to find out what happened. Besides the initial call the day after the incident, not one person from Anthology called us during that whole 8 day period to see how he was doing. After he passed away, no one from Anthology called or sent a card to express their condolences. I want to specifically point out our disappointment with the Executive Director at that time. When I talked to her about our disappointment with Anthology, she couldn't have been more insensitive, and she showed no empathy whatsoever. Instead, she just focused on eating her lunch in front of me at her desk. She commented on how maybe they didn't realize how bad my dad was or how someone should have called, but honestly, she should have been the one to call. She was the Executive Director, and our family communicated with her on multiple occasions. She knew my dad well. He talked about her often and always referred to her as his friend. The restaurant where the incident happened called several times, the local police department called several times, but we heard nothing from the place where he lived and called his home for 3 & 1/2 years. We learned from this incident that Anthology of Farmington is really not a place to call home but instead is just a business that does not care for its residents. It is a place where elderly people live, they pass away, and their apartment is then filled with someone new. Residents are just a number there. Anthology needs to realize that the people living there are real people, with real families and real emotions. We thought that our dad was living in that warm and welcoming place we had hoped for but Anthology proved to us that this was not the case. Also, beware of the reviews on their website as they are cherry picked.

Extremely clean. Excellent food. The staff , tho are absolutely out of the world ! The appreciate…read morethe residents, but absolutely love their pets.

I stopped by here to pay my final respects to my ex's father. Based on what I heard from the…read morefamily, the doctors and nurses took excellent care of him during his final days. He spent the last week of his life here and was treated with dignity, care, and respect. I noticed that the hospital staff (or volunteers) had crochet butterflies with a short prayer attached to them. The butterflies were placed on his pillow and chest. He looked peaceful. The receptionist at the front desk was sweet and pleasant. She took a photo of all visitors for the temporary badge. The hospice is located in a very peaceful setting, overlooking Long Island Sound. This was actually America's first hospice. The interior was a bit outdated, but the outside view was beautiful and serene. Rest In Peace, David Kniess.

CT Hospice sells you an in-home care package which is inconsistent…read more My parent has been under their care for almost 90 days. The Aide service is inconsistent. Out of the 3 months, the Aide was here 10 times. When questioned, I was told there was a problem. My parent had no Aide for the entire month of September. When she became in-patient, giving me Respite, I was contacted 3 days in a row. I was asked questions on how to handle my parent. Isn't this Hospice? Shouldn't they know how to handle a dementia patient???? The nurse schedule changes, no consistency. I'm so disappointed in the non-services of CT Hospice.

This facility has been in my family for over 60 years. It's my father's greatest love & legacyread more

The Connecticut Department of Public Health (DPH) should really reconsider the operating license of…read moreHughes Health & Rehabilitation. Probably once a state of the art senior & rehab facility back in the 1960's & 70's, this is truly not the case in the present day. My entire family was appalled at the crumbling conditions, under trained "professional caregivers," and many potential health and safety violations. We recently had no other options discharging elderly family member from the hospital. Resulting in two agonizing days & nights not only for our loved one, but the family as whole. We scrambled desperately to locate a qualified, up-to-date post operative facility. Every experience at Hughes left them with low marks of 1 or 2 on a scale of 1-10. The Registered nursing staff is virtually understaffed and over worked. Which leaves much of the "care" to under qualified CNA's to basically run the roost. Not one was hospitable or caring. For example, our family member was left on an uncomfortable bed pan for over an hour, despite numerous attempts to call the staff. To mitigate the issue, we requested a bedside commode. However, the call light wasn't answered again for a good twenty minutes. So our family member made her way precariously to the commode. Then to add insult, when we came in the next day to transfer her another facility, the Commode was still un-emptied 24+ hours later! The rooms are small and under designed for 1 patient, let alone 2, which made both residents very uncomfortable. An old window mounted air conditioning unit struggled to cool the tight space. Halls are narrow and a parking lot for various items, such as, dining carts, pressure cuff carts, beds, wheel chairs, house keeping items (some very filled with soiled bedding). This clutter generates chaos and unsafe conditions for unstable residents needing the use of a handrail. I could go on, but enough said. She was transferred to a 5 star facility that honestly is a DAYdream versus the NIGHTmare. Please do not even consider this facility and subject any loved to Hughes under any circumstances. My heart goes out to all of the remaining patients and residents who have no other means to move on.

Let me start off by saying that I've been a patient in a few other nursing homes, so I'd like to…read morethink I'm pretty familiar with typical nursing home standards. I'm also quite a bit younger than your typical elderly nursing home patient. First off, this is the first facility I've encountered with a freakin CONCIERGE! She was absolutely incredible and I found the time spent talking to her to be a highlight of my experience. She also brought cookies! With that said, while they aren't perfect, and a nursing home isn't a vacation destination or resort, I found that my month long stay at Autumn Lake was much better than I'd expect after reading other reviews. I found it to be a much better than average nursing home experience. I wholeheartedly recommend Autumn Lake to anyone looking for a place for themselves or a loved one and would prefer to stay here again if I should need to. I'll break my review down into a few categories that I feel are most important: STAFF: I find that one of the most important aspects of a well run nursing home are a staff that genuinely cares for their patients and tries their absolute best to attend to their needs. I found that from the Administrator and the APRNs on down to the nurses aides & cleaning people as well as everyone in between, that is most certainly the case with the overwhelming majority (like 95% or 19 out of 20) of the staff at Autumn Lake. With that said, much like every other nursing home that I have experienced, they are frequently, if not chronically a bit under staffed in terms of nurses and aides especially. But again, I feel like my needs were attended to much better than other nursing homes. I also found the staff to be very competent, thorough and then some across the board in most cases. FACILITY (building & room quality and cleanliness) While I'm sure there are fancier places in Fairfield County etc, I don't believe I've seen a facility with nicer rooms than Autumn Lake. I'll include a photo so you can make your own judgment. In my opinion, the rooms are gorgeous as well as VERY spacious compared to others I've been in. The housekeeping staff came in daily to thoroughly clean & disinfect the bathroom and patient rooms, sweep & mop. Maintenance responded quickly to any needed repairs. My biggest gripe with the room is that I did find the bed to be a bit too hard & small for my liking despite it being an air type mattress that was fully adjustable. I also found the position of the handrails to be a minor annoyance. The fact that they were not adjustable also didn't make much sense to me. Beyond that, I have always found most nursing homes a bit too warm. In nursing home scenarios, I found that room temperature can either make or break a person's quality of life. Each room in the facility has it's own recently installed & individually controlled HVAC unit and the temperature was always kept exactly to my liking. To be perfectly honest, I found the AC better than what I have in my own home. I'm sure the heating works just as well. MISCELLANEOUS Overall, the laundry was picked up and dropped off like clockwork, they seem to have a varied array of activities available in the recreation dept and while I didn't have a ton of interaction with physical or occupational therapy, I thought they set themselves a part from other facilities in their individualized approach and found that they were willing to listen to my needs, goals and concerns much more than other facilities. It seems like they put in every effort to get their patients back to the level the patient hopes to achieve. FOOD I would say that while the biggest weakness in this facility is in the "Dietary" department due to not always getting the food I ordered...or not even having the opportunity to order from their daily list of choices. As far as the quality of the food goes, it is a nursing home, not a restaurant & nursing homes are not known for great food. All nursing homes serve food cooked in bulk quantities, with most likely a very small food budget, serving people that most likely don't feel well and also have a wide array of tastes and expectations. With that recipe, it is unreasonable to expect gourmet meals. With that said, I think it's fair to say that I found the food to be pretty decent about half the time (with some surprisingly good meals here and there) with the other half of the time being barely edible. Although I might be coming off a bit harsh on the food so let's be clear, I found the food, much like the facility, to be better than the food served at most nursing homes. A big bonus at this facility is the daily afternoon snacks of cookies, pudding or fruit delivered every afternoon & choice of sandwiches or cookie offered before bedtime. That about sums up my experience at Autumn Lake, so in closing, I would definitely recommend this place to anyone looking for a high quality facility to place your sick or aging loved one.

My 86-year-old mother came to the "short stay" wing here, following a second hip surgery. She could…read morebarely move. She desperately needed compassion and understanding. What she received instead was neglect and taunting abuse by many staff members, nurses and even the supervisors. To this day, she continues to have nightmares about the treatment that she received. I am a retired professional, the 24-hour home caregiver, and the legal health care representative for my mother, since 2008. Throughout her nine (9) surgeries and falls spanning that time, with many of those requiring a skilled nursing care stay, *never* has there been an experience like this. I was present every day here for the two months that she suffered, so I am a direct eyewitness. All of the incidents that she (and I, as her advocate) endured, I have thoroughly documented as they had happened--and am seriously considering reaching out to a higher authority, for some kind of guidance. These incidents are possibly illegal, and are definitely inhumane. Despite it all, high praise goes to: Doctor Maggie, who is a true angel; nurses Robin and Vanessa; physical therapists Katie and Courtney; and aides Rachel, Leanne, Cheryl, Vera, and Jovi. Without their support and hard work, my mother would have given up the will in this facility, and passed away. Generally speaking, my mother was ignored or put down, whenever she truly needed help...sometimes she would have to wait for hours.... *I* was dismissed or frowned upon, whenever I attempted to *get* her help... The automatic response was usually (and angrily) "when I am finished with all the other patients, I will go to your mother's room". This was said to me over and over. It was even said to me one Saturday, when my mother almost fell on the floor and I cried "emergency"!! However, most of the time, the help never came. There is clearly a severe staff shortage. Those few dedicated aides try to make up for all of the others, working their fingers to the bone....The food is slop, cold, and not fit for human consumption. Staff members admitted that much of the food is "recycled" from patient to patient, and even from floor to floor. We were not even aware that there was a "choice" for her meals, until almost two weeks in, and she seldom received what she ordered.....There is a potent burning and roasting smell, whose fumes continually came through my mother's closed window, day and night. Her throat suffered. These fumes had a habit of frequently setting off the fire alarms. An aide told that there is a florist next door which burns things, but no other staff ever mentions it.....There are rumors that wicca is practiced here among certain staff members and long-time patients. Somebody at Hartford Hospital who used to work here did mention a "tiger room". When my mother first arrived, the sheets were thrown off the bed onto the floor by a supervisor who seemed irritated that she was there. Her room did not have a phone. When I asked for one to be hooked up, the supervisor then tested a call --my caller ID said "scam likely"!....The following morning, the line had been "corrected" and it appeared normal. We were then informed by a social worker that my mother was to be moved to a different room. When asked why, one of the nurses said, "because her roommate complained about her." Why was my mother, who has suffered two broken hips and two knee replacements, being carted around the floor like a criminal? I noticed that many patients with severe memory loss are brought into the "short stay" wing. This should not be allowed, imo. One morning, I came in to find her crying. One of the night aides had tormented her. The aide scolded her and said, "You are a racist! Everybody on this floor is talking about you. You are the very last person that we serve, because you are such a racist". This set my mother back emotionally severely, in her recovery efforts. Upon reporting this, we were informed that this aide was simply "given some training". Afterwards, a "pain management" person declared that he was changing my mother's meds to something lesser, even though we had tried that before. I suggested using a less frequent dosage of her current medication, but he would not listen. I protested--and he declared that if I did not pipe down, he would "have me thrown out of the building." Exact words. Yes....I would have actually been forcibly removed, for simply exercising my legal right to advocate for my parent's needs. The last straw came when a different night aide had taunted my mother. Next morning, she was was crying hysterically. Upon reporting this, we were told that because she filed a second complaint, *two aides* needed to go into her room at all times...Clear retaliation. We were told, "it is to protect our staff, as well as the patient". A private call to the social worker, resulted in her bringing five top staff into the room, in intimidation. I was reprimanded for complaining too often.

Amazing staff and services! They walked me through the entire process of receiving home care for…read moreboth my parents and we couldn't be more happier. Everyone at Always Caring including their Caregivers are compassionate, kind and attentive. Thank you for giving our family peace of mind.

From the owner: Always Caring of Connecticut provides senior care services, including non medical home care,…read moreAlzheimer's care, companionship, elder care, and more. Our home care services are available in Westport, Greenwich, Ridgefield, Darien, Fairfield, Wilton, Stamford, New Canaan, Branford, Guilford, Madison, Brookfield, Easton, Redding, Rowayton, Shelton, Southbury, Southport, Trumbull, Weston, CT, and throughout other communities across the state of Connecticut by request. Always Caring of Connecticut provides care for clients with a range of health issues, matching them up with the seasoned caregiver who can best assist them. Call for complimentary homecare assessment today! 203-557-4355.

My grandmother was sent there for a short period of time and after a month had a stroke. She sat…read morefor 2 days before staff checked up on her and it was only after noticing the food piling up (she was left paralyzed) and her not moving from the same spot did they think something was wrong. Absolutely unprofessional and incompetent.