Horrible facility! Neglectful and limited staff. Don't…read moreleave a loved on there! So sad we had to learn the hard way.

This is by far the worst assisted living facility. The director (Beverly) is rude, unfriendly and…read morecouldn't care less about the residents or the families. The director of nursing is horrific and when questioned gets defensive. The residents are dirty, with food all over themselves and are left in their pajamas all day and can sit for hours unattended. The management lies about everything. Never bring your loved ones here!

The Reservoir was a great facility before lousy Genesis Healthcare bought it. Bottom of the barrel…read moreemployees, lazy nursing aids, a miserable Admissions Director! Don't send your love ones to this place or you will regret it...

This place is TERRIBLE!!! Nurses take FOREVER to respond...food sucks!!!!…read moreI don't recommend!!! Very short staffed.. and the staff that was working were unattentive and didn't seem to care...had to constantly ask for my meds!!medical!!! You've been warned!!!

Duncaster Continuing Care Retirement Community has always been a top notch Graduated Living…read moreCommunity since its founding in 1984. Recognized and awarded throughout their 34+ years. This Community has recently provided us with two special and personal experiences. First, my mother-in-law enjoyed and when I say enjoyed, this is very understated, a recovery period in their on-site Caleb Hitchcock Health Center. This was followed by a bad fall in her own home, which required surgery and two+ months of ambulatory therapy. Second, our daughter was offered and accepted a position with the Community. I was able to spend two and half hours one evening during an earlier snow fall to "safely Uber" my daughter home after her shift. While there I was able to stroll and observe the Community first hand. In that time, I chatted with the most wonderful residents, diverse, each within their own level of life and ability. However ALL appeared happy and with a most impressive sense of close community and caring for one and other. My favorite component is the Aquatic Center. Top notch with scheduled low impact exercise classes, monitored open swim lanes, and a gradual ramp for aided aqua therapy. Not to put aside their adjacent Health and Wellness Center with fitness and movement classes for all. The dining facilities are NOT run of the mill either. Ranging for Casual formal dining, private spaces for residents to dine with visitors, and even door service. The menu was quite impressive offering a new menu everyday catering to all dietary needs and wellness, too. Now, entertainment. I happened upon an open auditorium with a large number of residents enjoying a live Piano, Violin, and Cello performance. I stood in the doorway mesmerized leaving the snowstorm behind. From there I wondered into their Library with an ample and diverse section of book stacks, warm well lit seating areas, and during the day a Librarian. In warmer, months the grounds are park like, the landscaping is beautiful and offers a number of pathways with spaces sit, enjoy nature, and let a little Vitamin D seep in. I'm only scratching the surface and I could go on, however, I close with this: I hope to be as fortunate one day as the Duncaster Residents to partake in such a well planned, maintained, and caring Community to help extend the enjoyment of our sunset.

Everyone here has been extremely helpful so far. The facility is very clean and well kempt. The…read moredoctors and attending nurses have given very good care so far to my mother-in-law who is in her 90s and starting to gradually decline. An added reassurance is that they are accredited through the state and have received various awards. Duncaster has been in business for about 35 years and they've certainly earned their great reputation in the community. This is a facility I would highly recommend for anyone seeking to place their elder family into quality care with excellent healthcare professionals.

I went to Touchpoints at Farmington for physical therapy on my upper spine after trying several…read moreother providers . I was immediately impressed with the knowledge of my therapist ( Jessica ) and her ability to zero in on my particular condition . She carefully reviewed my doctor's report and discussed her specialized approach to assist me . The resulting therapy has resulted in significant improvement in both my pain and mobility. Over my weeks of therapy she continuous and carefully assessed my improvement and communicated that to me . I am completely pleased with Touchpoints and it's P.T. unit as well as all of its staff that I experienced . I strongly recommend this facility with hesitation Al L. , patient

I was a patient at Touchpoints at Farmington for the past three months. I came for short term…read morerehabilitation after a major heart surgery. I have went through a lot of ups and down and it was hard to be able to comprehend everything at once. When you leave the hospital you think you will go home but sometimes things get thrown your way that you can't control. I was very happy with the monitoring of the heart failure nurse, Anna and therapy department: Scott and Dave. I had a lot of positive experiences. The staff at the facility was working with me very closely. I know I could not have done it by myself. I am happy to finally be returning home after a long stay however I greatly appreciate all the help and support provided to me by the staff and management at the facility. I will miss seeing the staff at the facility. I would like to return and visit the staff in the future.

ugh!! the worse facility around. most, but not all, but most staff could care less. had issues…read moreevery day for 2 awful weeks - management does nothing, useless -we had the worse aide in the world - yelled and screamed at patient constantly - but ruled the place because she had been there forever. sullen unhappy staff. they smiled but when asked for anything, did nothing and the smiles disappeared. hated every minute of the stay. one exception was the physical therapy staff - they were great. the ONLY reason for the one star.

The room smelled like mold and the food was not edible. I was told I would get 6 days of physical…read moretherapy and I got one day. It said they passed out snacks. The only snack I received was a banana from the refrigerator. Most of the meals were sandwiches once a day. Needless to say I was thrilled to leave in 6 days.

went to therapy someplace else and in 18 sessions showed little improvement with my hip and…read morepiriformis muscle...after eight sessions here I was so much better!! the knowledge and level,of care is so superior to other facilities...they have an exercise specialist and pilates instruction that has been so important for my recovery...you won't find this help any where else..can not say enough good things about this facility

FVPT does a great job with your physical therapy. All the staff makes you feel comfortable. I…read morehighly recommend you do your therapy with FVPT.

I feel like I won the lottery. I insisted on trying PT and asked my doctor if it would help. He…read moresaid yes and told me to pick a place and he would send in the paperwork. How lucky I was to chose Physical Therapy & Sports Medicine Centers at 44 Dale Rd in Avon,CT' . I never thought I would have full use of my arm again, and although the PT Therapists insist I did it, putting in the hard work I disagree. They worked miracles, They understand how the body is built for all the parts to work together.They tailor an exercise program to work the muscles you will need to strengthen your muscles etc,. Before PT I was in constant pain for months unable to do basic care. Now I have full range of motion and am pain, free I did not dare hope it would be possible., but Kristen developed a plan that worked. The entire team was there for me as needed I want to Thank you all. You are the best.

I was attended to by Glen Foreman at Ivy Rehab in Avon, CT for about 3 months. Three sessions a…read moreweek. I had had cancerous lymph nodes removed from my left groin area and as a result of losing the lymph nodes, had developed Lymphedema. Glen is a certified specialist in Lymphatic massage, which was the treatment I needed to help alleviate the sweeping and the pain. HE WAS AMAZING!! Extremely knowledgeable (he has a million degrees including Doctor of Physical Therapy) and is studying for more. His deep understanding of my condition, how the body works and how to administer the best therapy (and give me my at home work to do as well) literally made the difference between my having this condition - painful Lymphedema - for life, or gradually subsiding. My therapy concluded once it was at the stage it would remain at (with continued at home care) which was 90% better than when I first walked into the Rehab center. Everyone at the center was welcoming and professional. Greeted you by name the minute you walked in the door. Much more personal than some of the other rehab centers I have gone to. All have been good, but these folks had more of a personal interest in my as a patient than I have experiences before. And when you are hurting - that extra care goes a long way. I am so glad Ivy moved into the Valley! I hope I don't need PT for anything for a while now, but should I need it, it would definitely be back to Ivy and Glen.

Hartford Healthcare has about 500 locations in 185 cities and towns. It's a huge network of…read morehospitals, trauma center, behavioral health, clinical care, home care, senior care, physical therapy, and rehabilitation. They use the online portal, MyChart which is super convenient as a patient. Patients can retrieve records, schedule/reschedule appointments, and more. This office was in a convenient location and it had plenty of parking. I booked an appointment for a primary care visit. The next available appointment was about two months out. I preferred a female doctor but all they had was a male doctor; the next female doctor available would be 7 months out. A couple of days before the appointment, they send you some documents to fill out electronically. Checking in was easy on the day of the appointment; the lobby was large and spacious and the front desk was professional. I only waited 5 minutes before being called in. The medical assistant checked my weight, height, blood pressure, and gathered more personal data. That was about 10 minutes. Dr. Lynne came in about 5 minutes later. He seemed friendly and professional. He answered all of my questions. It was a quick appointment but I felt I was heard and everything was addressed. Blood work was ordered. A great thing about this place, they have a Quest Diagnostics onsite and you don't need to make an appointment. At my age, they said I don't need to get a physical every year, but every other year. I checked out and scheduled my next appointment. Overall, a quick seamless process. The only downfall is, getting an appointment as a new patient can take forever. However, I would definitely continue to go to this practice. It's a breath of fresh from my last experience with a primary care physician.

I waited on hold for 30 minutes to make an appointment. This is pretty much par for the course…read morewith the management of this facility. Naturally, they blame COVID for increased call volume, but this is a completely foreseeable circumstances that they simply didn't plan for. Same thing happened when they upgraded their phone system a few years back. They'd rather issue effusive apologies than spend money to do things right the first time.

Dr Chere is great. He took the time to assess the problem and help to relieve my neck and back pain…read moresubstantially on my first visit. I experience chronic headaches and my neck and back were misaligned. He worked on trigger points too.

After relocating back to the area I needed to get back into my chiropractic routine. Drove past…read moreTolk many times and decided to give it a try. So glad I did. Dr Chere is amazing. Listened to my history and approaches everything with such care. Love starting every session with some stim and walking out feeling an inch taller! Easy parking. Beautiful office!