BrightStar was recommended to me by another agency for a nurse who will come to your home and fill…read moreyour medicine boxes, which I needed for a relative. I spoke to Erica, the community liaison, who was very helpful & got someone to come out within two short days. The nurse Ursula was absolutely wonderful. She was incredibly patient & knowledgeable. She then helped us find another affordable option through our township, which was a godsend. We wouldn't have discovered this if it weren't for Ursula genuinely wanting to help us. We couldn't be more grateful. Highly recommend them. Very caring and supportive.

Awful. I am simply going to state facts here, and you can judge for yourself what you think of…read moreBright Star. First of all, they were suggested to me by the Kenneth Young center, which I find odd in retrospect. I was told at the start that every attempt would be made to achieve consistency. But suspiciously, I was discouraged by Ursula the nurse to try to meet any of the caregivers to give them a tour of where things are in my 88 year old mother's house. Then I found out why: Over a period of about 2 and a half months my mom has had 15 or more different people coming to her house. Her schedule is by no means demanding: Just 4 hours 6 nights a week and 5 hours two days a week. 2 or 3 people should easily be able to cover such a schedule. I never realized the vast amount of different people because all the invoices come 2 weeks after the date. One woman seemed to come regularly and my mom liked her and the caregiver knew what to do, but often it was some new person filling in a shift who a) my mom didn't know and b) didn't know what to do or how to do it. About four times no one showed up at all, and once a woman left early because she had to drive to another town to care for someone. Because of the inconsistency of staff, the quality of work really suffered. I think they tried and it certainly wasn't the caregiver's fault, but they just had no idea what was going on. More importantly, it really soured my mom on having caregivers come at all because it was like being invaded by an unhelpful stranger all the time. I complained about this to the manager and she told me they were understaffed and having a major crisis. Previous to that, I had complained about the inconsistency to Ursula and she told me the caregivers just picked up whatever shift they wanted and the managers had no control over it! This is not the impression I was given when we signed up. I feel I was lied to more or less. When I finally realized how many people were coming, I complained once again and was told in a vague way they would talk about it at their next meeting. All in all I complained to three of the upper management and they did absolutely nothing. In fact, there was a lot of passing of the buck. Home Instead is the company I switched to and they took the time to design a schedule with 3 caregivers for my mom. I'm sorry this business is having problems; perhaps the quality will improve when they lose enough clients. I called to cancel service and told them I'd be quitting in 2 days, the last day being Wednesday. Guess what, *no one* came to my mother's house that last day. I had to go help my mom on what should have been a day off.

I am giving this facility 3 stars primarily due to the very good quality of care provided by the…read morefantastic staff--they truly deserve 5 stars. The lower rating is for two main reasons: 1. The building and facilities are simply old and poorly designed. The lobby is barely big enough for a postage stamp. 2. My parent really disliked the food that was served here. It is also worth noting that both The Pearl of Rolling Meadows and The Pearl of Elk Grove Village are privately owned (by Pearl Healthcare), as the physical infrastructure and dining seem to lag behind the high quality of the frontline caregivers.

Absolutely incredible experience at Pearl! From the moment a loved one is admitted, the…read morelevel/quality of care and attention is unmatched. The staff is not only incredibly kind but deeply knowledgeable, ensuring families are involved in the decision making process. The therapy team is outstanding too. Every detail, from medical care to daily interactions is handled with astute professionalism and warmth. If you're looking for a place where your loved one will be genuinely cared for, I highly recommend Pearl of Rolling Meadows.

This is such a nice company to work for. They treat the employees and clients really well! They…read moreoffer ongoing training & fun events too! They are super patient and no matter who you speak with in the office, they all are willling to help in every way possible!

My mom lives in the Northwest Suburbs and we finally decided that she could no longer "do it…read morealone". We had gone through a lot with my dad before he passed away and so we knew what we wanted and what we didn't. Unfortunately, the informal network we used for my dad didn't have women caregivers so we were back to to square one. After doing a lot of research with the local senior center and online we called For Papa's Sake, which is based out of the town next to where my mom lives. From the very first phone call I suspected we had gotten lucky. After a couple of calls and some group discussion between me, my mom and a For Papa's Sake senior person we decided we'd try them out. And am I glad we did. They listened to my mom's and my requests, likes, dislikes, deal-breakers etc. and they never batted an eye. They did say it might take a bit longer than usual (given our needs) to find the right care giver, but they called back in less than 5 days and we had a care giver within 10 days to 2 weeks of that 1st main discussion. That care giver has worked out so well. It has really improved our lives and I can go days without worrying about my mom...what a relief. That's what For Papa's Sake provides: relief! If you are looking for an alternative to a nursing home or aged care facility or whatever you want to call it, For Papa's Sake really cares and I would encourage you to give them a call. They have worked out great for us and I would not recommend them for something so important if they weren't doing a great job.

I requested a consultation from Assisting Hands for my friend that has cancer…read more They responded immediately and I had a great first impression of them. The interviewer that met with my friend was kind, warm and very thorough. I am very happy with the responsiveness they've shown in a variety of circumstances. They are just a caring group of people that we all need more of. If you think you may need a caregiver, please contact them. You'll find them to be helpful, kind, adaptive and good listeners. I feel your loved one will be assisted very well.

I can personally attest to the care and concern that Daniellah brings to your home. I was very…read morefortunate to have her come out for a consultation with my grandmother who is suffering from breast cancer and can tell you that my Gram was over the moon happy with her time with Daniellah. The owner's bedside manner and warm demeanor makes her a joy to work with. Her caregivers are carefully selected to reflect the values that Dani herself exemplifies. I can not say enough good about her and will recommend her office to all of my family & friends! Thanks guys!

Like anyone else, I headed straight to hospital when my uncle got hurt or sick. Hospitals having to…read morecare for so many people and wait times, it was hard. It was even tougher when I was out of town. I've always felt sorry to my uncle since I couldn't be there for him, when he needed me the most. While trying to find alternative ways to take care of my uncle, I found this home healthcare service called, 'Primus.' I was skeptical at first since it's not me who's taking care of it, it's a 'service.' I've met John, manager of Primus, and Diane, the care giver, to discuss how my uncle will be taken care of... It looked simple on paper, but the 'real' services that they provide, it was better than expected. I couldn't tell the difference at first but a week or two later, I saw it. My uncle's got healthier and happier. What I wanted for my uncle, Diane and Primus team took care of it. I'm looking forward to how well my uncle will be. I'll write more later...

My mother is under the care of Primus Home Care for the last 3 years now, and I feel that my mother…read morewouldn't have made this far without Primus. Both case manager and caregivers are very caring. I will definitely entrust them until the last day of my mother. I recommend them without reserve!!!

Gloria is outstanding. She orchestrated the move of a loved one into a new care facility on very…read moreshort notice and it was a wonderful experience. Very worth it to hire My Solutions, they did a great job organizing the logistics, arranged for a great moving company (Hollander), packed everything up and unpacked it and put it away on the other end. They hauled away a couple of pieces of furniture we didn't need anymore which was much easier than called Got Junk. I highly recommend Gloria and My Solutions for moving your parents or yourselves into independent living, assisted living or memory care. It also helps that she knows all the people at these facilities and they know and trust her services. Thank you Gloria, turned what could have been awful day into an great one.

I can't speak highly enough of the experience we had with this company and particularly Lori, the…read moreteam leader. We hired them to pack and unpack my 93 yr. old mother's house when she moved from a duplex into an apartment. Lori was so sweet & encouraging to my mom, who was completely overwhelmed & sad to have to move. She listened to her stories as they packed up a lifetime of memories & she and her team went above & beyond to make sure everything was meticulously packed & carefully unpacked. Lori kept a sharp eye on the movers to make sure they were being careful. The next day my mom told me that as much as she hated that she had to move, she "enjoyed" the process of moving because of how beautifully it was handled. That's the highest praise she could have given. I can't recommend this company enough!