Why did you already start a lien on my vehicle before I knew where it was at? Why did you tow it to…read moreSparks instead of Carson? Why did the first person I spoke with say that I needed my title? Why did the next say I didn't because it was registered to me? And the last one try to tell me I needed the title? Why did your driver shove the other person's bumper into the back seat of MY car, ripping and staining the interior? Why did you not respond to one single inquiry that I made online, since all I was trying to do was locate my car? All of these questions land on one answer, because you had the intent to sell my car, you are thieves. I may have been in an accident, and had I not smacked my head, I would not have let my car be towed by you, not when I have my own roadside assistance. But as soon as your driver saw that I started AND drove my car to the other side of the freeway, he stopped answering questions and providing me with information (like where it was going, it's on the slip was his answer, no surprise, it wasn't) because he, like you, knew that it would get maximum $ at auction. Hence the fast lien(in case I was able to get the car, you get to charge for that) and, wait for it, a SECOND charge for the filing for a lien. This company is ran by and staffed with half-wits and thieves at best. I know my next move, but I hope you get so much more than you deserve. You may tell yourselves that you're not that bad, good even. But deep down, you know what you all are, and what you all deserve. I just hope that I have the opportunity to give you some of it.

I had an excellent experience with Michael After a stressful situation.The driver handled…read moreeverything professionally, and made a stressful situation much easier. Outstanding service! Definitely Recommend. Thank you again Michael for your service. Outstanding Worker!

Having been in the auto business since 1981, I have dealt with both good and so-so tow companies…read morefor 43 years. From the moment he picked up the phone, Dave had a caring, positive attitude like I have never encountered with a tow service. Asked the right questions and clearly was trying to find the least expensive solution for my daughter who was stuck. Call this tow service first. Thanks, Dave!

Dave was awesome! He was at his son's house in Carson and came right up! We were planning on having…read moreit towed to the Kia dealership but he got the car running in no time. Asked him how much we owed him and he said "whatever" so we gave him a great tip! He was so kind and efficient. Totally recommend him!

we bought a car from randy he was very helpful and made us…read morea great deal on a classic car. he even helped us to be sure it would transport safely home. all staff was very nice and helpful. we will certainly do business with them again!

Horrible communicators! Didn't do what they said they would and held our car hostage in their yard…read morefor more storage fees until they received payment from insurance. They never communicated the change of plans with us as the vehicle owners or the insurance claims agent even though they had both contacts. When contacted to find out why the car was in their yard instead of the body shop, the lady that answered the phone was extremely rude and confrontational. Her care was all about money and lacked any customer service! If you can, choose a company that cares about you as a customer!

Besides the damage to my car, and the fact that nobody ever said which yard my car was going to,…read moreand how they historically fleece their own community, or outright steal their cars. It was the ineptitude of the ladies on the phone that really inspired me to write this review. Contradicting answers, incorrect information and just unprofessional, my car wasn't towed due to impound, abandoned or otherwise. It was towed because I was in an accident, and they assumed my insurance was going to get involved and each time they sounded confused when I said otherwise. D & S Tow, you blow!! I hope that your foot forever feel like your socks are wet, that your most beloved pet comes down with leaking diarrhea, that your phone numbers are always on a list. Stub your tow, and never have hot water. Dirty ass thieves, dishonest and corrupt

No one ever wants to call a tow truck, but when you do you want one that comes quickly, does the…read morejob, and is pleasant to deal with. On a recent trip through the Carson Valley, our tire completely shredded. We were lucky to get Jerod from D &S tow to come out and rescue us. He was quick, efficient, and extremely pleasant. He picked up our car and drove us home so we could change the tire. I hope you don't need them, but if you do, I highly recommend Jerod and D & S towing.

What an absolute crap hole of a place. Owner and workers are bunch of crack heads that will steal…read moreand hit your car while it's on their lot. I was in a crash went to the hospital and in the ONE day my car sat there they stole money, the sound system and whatever else of value the could find inside. Avoid these pieces of garbage.

Completely blindsided, we returned to our friends car TOTALED! While parked in the Silverlegacy…read moreGarage. We sent up a tow with this company a couple hours ago sharing ALL details of the accident and the location. Finally drivers in route..... Still waiting, waiting, waiting.... called for an updated. They show notes that this car was already picked up a stowed. I wouldn't call this a reliable or dependable service. Taking our business else where.

awesome people ,was stranded with my little guy,got to me quickly and towed us safely home,very…read moreprofessional.,,,would highly recommend ,Joanne called me made sure we were ok and let me know he wS on his way to us

Yesterday I came here to retrieve my things from my likely totaled car that was in an accident two…read moredays ago. They didn't have the key. A driver was out with it. We couldn't wait as it was 100 degrees with a baby in the car. I said I will be back tomorrow first thing. They open at 8am. Got there at 8:40 and both gates are locked. No one is here. I called 30 mins ago now and still no one to help me. On top of it the lady answering the phone has been rude to me when I called Monday asking about it and today Wednesday when I'm here today. When I showed up yesterday I had to wait 20 mins until someone showed up also. No one answered when I called yesterday. That man yesterday was pretty nice but couldn't help me as he didn't have my key to get into my car. Be warned you only have 15 mins to retrieve your things per the signs and if you have to come a second time it cost you 97$ per visit. Writing this as I wait for someone to let me in.

Beyond George's expertise , he was instantly a friend & easy to deal with …read more I recommend Valley Wagon .. Jewel of Carson City's VW's & beyond ...

I dunno what happen to the listing on Yelp for Valley Wagon, it use to be here. George the owner…read morehas been servicing German cars here at this location for over 25 years. They work on Porsche, Audi, BMW and VW. Basically, anything German. They also sell parts too if you need something. Prices are reasonable and they use German Liqui-Moly fully synthetic motor oil for oil service. This is the good stuff. Make an appt and get your car back the same day usually unless you have something like a major rebuild. Credit cards accepted. They'll even give you a ride home locally after you drop off your car. I've been coming here for at least 20 years with various cars.

In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

I've always had good experiences with Capital Automotive for routine maintenance and inspections,…read morealong with some specialized repairs on an older vehicle. Great work along with great communication and customer service.

She started out it is $135/day. All she wanted was my insurance info. She is rude and obnoxious,…read morevery very directive and talks over at every chance. WOW! Adding after comment, you wrote "so you knew your responsibilities and financial obligations after your vehicle has been impounded it is important so you are aware as the legal owner of the vehicle we are storing." So you might say "We have impounded your vehicle and we are asking that you..." Your Staff was rude and obnoxious and you should record your calls so that your Staff is trained. Many of your 1-star reviews repeat my experience.

The person on the phone today was very rude…read more We made an appointment 2 days ago for a 12:30pm pick up and they were running behind. Finally at 1:30pm, the front desk lady or customer service representative canceled it when my wife asked a simple question if they were still on the way and we can be on time to deliver the car to the Benz dealership for our appointment with them. She told my wife, she was canceling the service and we needed to find someone else. And we did! A lot more friendly and personable people out there in comparison to this tow company. So, save your time coz this Carson City Towing isn't the cheapest either.

AVOID!!!. I broke down on a highway so CHP called these guys for an emergency tow. Charged me…read more$660 to tow it less than 7 miles. They also charged me for an hour and half and it wasn't even close to that long from call to drop off. Even worse than that the tow truck driver violently shook my car off of his truck because it would not go into neutral and in doing so damaged the protective boot at the CV joint causing over $1,000 in damages and are trying to claim it wasn't them. Read the reviews and avoid if at all possible.

From the owner: Five Star Towing & Transport Inc. has been in business since 1989. We provide everything from light…read moreduty towing heavy-duty towing, landoll services, roadside services and salvage recovery on a 24/7 basis. Our company is founded on the principals of hard work, honesty, and reliability. You can count on our highly trained personnel to handle any type of job and to deliver at your time of need. We strive to provide our customers with the best service possible which includes our law enforcement agencies such as CHP, Elk Grove Police, Sacramento Police and Sheriff's Dept. Our company is an active member with the California Tow Truck association, which keeps us informed on new laws and regulations pertaining to our industry. Our operators go through training and certification for each type of equipment they operate. Also, Five Star Towing maintains the latest state of the art towing equipment's and 30 plus trucks to serve your needs ranging from light, medium, and super heavy duty towing.