I had a terrific towing experience with Carson City Towing. The operator, Ameliorate, was very courteous and helpful. I realize that these guys (and gals) are very busy helping stranded motorists, but having good customer service as well as a helping attitude is huge and that's what I received. Needless to say I tipped him well. Thank you!! read more

1 Star I had been a repeat paying customer of this company since around 2023 and was satisfied with its towing services. Unfortunately, an experience with the office manager changed that. Alexis called me from the company's business number about a personal matter completely unrelated to towing. She screamed at me and questioned why I knew one of the company's tow truck drivers outside of the services he had performed for me. I later learned Alexis is both the driver's former girlfriend and his supervisor. I find it wildly inappropriate that my customer information was apparently used to contact me through the business over a personal issue involving her ex-boyfriend. I originally met this driver through the company and had hired and paid them for towing services on multiple occasions. The situation became inappropriate enough that I ultimately sent a cease-and-desist notice concerning the conduct and false claims being circulated about my private life. Afterward, I looked through the company's reviews and counted more than 20 negative reviews concerning the receptionist/front-desk staff, repeatedly describing rude, argumentative, disrespectful, or unprofessional interactions. After my experience, I understand why. My complaint is not about the tow drivers or the towing services. It is about an office manager using her position and access to a customer's information to involve that customer in a personal dispute. That crossed a professional boundary. I will take my future towing business elsewhere. read more

She started out it is $135/day. All she wanted was my insurance info. She is rude and obnoxious, very very directive and talks over at every chance. WOW! Adding after comment, you wrote "so you knew your responsibilities and financial obligations after your vehicle has been impounded it is important so you are aware as the legal owner of the vehicle we are storing." So you might say "We have impounded your vehicle and we are asking that you..." Your Staff was rude and obnoxious and you should record your calls so that your Staff is trained. Many of your 1-star reviews repeat my experience. read more

The person on the phone today was very rude. We made an appointment 2 days ago for a 12:30pm pick up and they were running behind. Finally at 1:30pm, the front desk lady or customer service representative canceled it when my wife asked a simple question if they were still on the way and we can be on time to deliver the car to the Benz dealership for our appointment with them. She told my wife, she was canceling the service and we needed to find someone else. And we did! A lot more friendly and personable people out there in comparison to this tow company. So, save your time coz this Carson City Towing isn't the cheapest either. read more

If I could give zero stars I would. We are having car problems and had to use my insurance to tow my car to a repair shop. The dispatch person that answered the phone was super rude. Basically told us that they know what they are doing and whatever they send will work. Once the driver showed up LATE. For some reason insurance cancelled the claim so we couldn't give a claim provide a claim number. We got on the phone and was trying to get a claim number for the driver. Instead of waiting the driver didn't want to wait so before my wife got back out the driver gets back in the truck and leaves doesn't even give us a chance. Carson City tow is the absolute worst place to have your vehicle towed. Boycott Carson City tow. If you have an insurance claim tow tell them anyone but Carson City tow. And to Carson City tow customers and customers insurance pay your bills and put food on your table. If you don't like the career you choose then just a suggestion FIND SOMETHING ELSE!!!!!! Chris I understand that your drivers get frustrated but we are the CUSTOMERS. We pay your employees you and your employees act like what happened was our fault. That being said that gives non of you the right to treat the customers the way your business does. It is nice that you blocked it so that I can't reply that is very childish. It was the insurance fault not the customers fault that is not an excuse to treat the customer the way your business did. And for the customers that are considering hiring look at the way they act in this review. And look at the other reviews about them. History will show their character. Have a nice day. read more

Horrible lack of organization, not professional, secure, and Alexis at the office was beyond rude. Awful all the way around Spoke to someone say after car was towed there (car accident- nt at fault) i asked him to please lock the doors as our belongings were inside. He said he would but also shared as a police impound lot no one couldnt access the vehicle without authorization I asked him to please confirm the address where the car was located I gave him make model and color of car along with my name he gave the carson address Next day i call and ask to confirm that i can drop in to collect my belongings Gave make model and color of car and my name- jeff confirmed i could go and i told him i was on my way and it would take me 45 Mins. I arrive. No one in the office and gate with cars WIDE open No one to be found I parked and walked around inside the lot with no one around Finally a tow truck driver approaches me from his vehicle and attempts to find my car. He tells insurance has picked it Up. Sends me into a panic. I tell him its impossible and he then says well check with the office. I proceed the office and see a person with theor back to me. I wait , clear my throat, then say excuse me- To which im met with YOUR CAR ISNT HERE'! I shared that this is where the police report said it was and i called earlier and was told by her colleagues it was. She laughs and says NOPE NOT HERE! Dont know what to tell you, Not changing my answer I ask her for support to investigate where it went, who took ot. After grumbling, she looks it up and LAUGHS the proceeds To tell me its in their RENO location. I didnt even know they had a reno location. Drove in a storm 45 minutes each way for absolutely nothing other than to be ridiculed If you have a choice Dont allow your vehicle to be taken here read more

Talk about SCAM Artists! These guys are despicable, and as far as I'm concerned run a money-making racket. They had the nerve to charge over $660 for a 10 mile tow from Virginia City to Carson City. Do yourself a favor and call anyone else for a tow but these guys. read more

I wish I could leave negative stars. Do NOT schedule with them!! Completely disregarded committed pick up time, caused me to miss delivery of my car for very important service appointment that has now caused it to be rescheduled for another week out without my vehicle. They DO NOT care about what problems they have caused by not showing up. Office manager has absolutely no regard for manners or concern of the huge problem they created for me today. DO NOT CALL them!! read more

My Jeep broke down again and had to be towed from Lake Tahoe to the Jeep dealer in Carson City. James from Carson City towing showed up on time, loaded it quickly and dropped it off promptly. Far better than the other experiences I have had. read more

Carson City Towing - My Jeep on Carson City rowing's flatbed. - Towing Near Me - Carson City, Nevada

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First of all, I have not used Carson City Towing. My review is solely based on a tow truck driver who was a jerk. It was Friday evening, and I was coming down Kingsbury Grade towards Gardnerville. The weather was just a little snotty but as we got further down the hill, it was fine. From the top of the Grade down, this tow truck driver was driving slow. I get it: it's a little snotty, so drive carefully. However, when you have 12 cars behind you, pull over. Not only is that the law, but it is also the courteous thing to do. This driver didn't pull over until we were all down off the mountain. At the bottom of the hill, he pulled off into the parking area for some reason. As I was pulling up to the four way stop, he decided it was his turn to go and pulled right in front of me to get to the four way stop before me. I had to slam on my brakes. He turned left and went towards Carson City. Thankfully I didn't have to follow him any more, but this is when I saw the Carson City Towing sign on the side of the truck. Like I said, I understand driving cautiously, especially with a load on the truck. There are however, plenty of places he could have pulled off to the let the 12 cars behind him pass by. read more

You left me on the side of the road with no call for almost 2 hours. The pep boys app tracker said you "you were on the way," that a person had been dispatched. No one showed up. No one called. I called YOU, and you said, 'we called, and no one answered." I gave the correct number, no one called me, if you had trouble finding me. I had my phone in my hand the whole time. You then started blaming Pep boys and said, "this is the world of "Artificial Intelligence" and we the provider are not given "ANY INFORMATION." Why even be in business with excuses like that? You have horrible ratings for a reason! If you are broke down, don't call these people, don't, or you'll be like me, - stranded on the road, looking at their APP they claim doest work, doesn't give them the information they need and then they refuse to come pick you up, even though I offered cash to make up the difference. When thinking about using this company, save yourself some time and pain and don't call them, Call anyone else!!!!!!!!!!! read more

I have dealt with this company twice. On May 8, 2018, I sold my totaled Toyota Sienna to Copart in Reno, and they arranged for Carson City Towing (Carson City office) to pick up my car and give me the check. Then today, Tuesday, April 16, 2019, I went to this office trying to find another company, Quick Space, which listed the address where Carson City Towing was. The kind receptionist in the office said to try a little bit to the east on US Route 50. (I ended up calling Quick Space, and they admitted that their Carson City facility was not actually a full-service facility like their website said, but they only stored their trailers there; they were actually in Sparks). I was happy with my experience with Carson City Towing both times. The tow truck did come a few hours later than promised to pick up my totaled car, but they explained they had to drive to Copart in Reno first to get more checks. That was fine; I only wish they had kept me in the loop about this when they knew they were going to be late, rather than leave me wondering. To their credit, they did call right before the driver was coming, albeit a few hours late. I had to call them before though to find out what was going on. When the tow truck driver got here, he was super professional and friendly. He handed me the check with the machine pre-printed amount I was promised, and I transferred over the title. He was polite and efficiently got the car on the flatbed. He had blocked some people trying to get in and out, but he quickly finished the job and moved out of the way. And today when I went to their office, it was nice. The parking lot was clean and had enough customer parking. The building was new and modern. The woman was behind a glass partition, like at the bank, and there were a few customer chairs in the office. There was also a new bench outside. The decor included an old gas pump, fully restored, and an old oil can lamp. The banner outside said they had won First Place for Best Towing Company for Carson City in 2014 in the Readers Choice Awards for the Nevada Appeal. read more

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They got the tow done but left my car window and trunk open in their outdoor lot in the snow. Tried calling they give one word answers not professional I'd go in person but I'm 300 miles away. Talked to Jeff horrible customer service. read more

Our company called for a tow service, they told us an hour, 3 hours go by and nothing, not even a call. I call the tow office the woman that answered the phone was the rudest, most unprofessional person I have ever talked too. This person would not allow me to talk, walked right over everything I said. I was being as polite as I could. This person said the tow truck driver called me 3 times, which is odd since my phone never rang in 3 hours. I asked for another tow truck, this person said I do not want to argue, I said ma'am I am not arguing I just want another tow to our company truck. The woman said NO, I am just going to cancel the call and hung up on me. I called our company service department and removed Carson City Towing from our directory of tow services and found a BETTER, more PROFESSIONAL towing company. read more

Outstanding tow service especially for RV's. Only company to go with in the Carson City, Reno, Sparks Nevada. read more

Carson City Towing - Towing Near Me - Carson City, Nevada

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They are the absolute worst. 3 days of them telling me they would show up and take care of my car. 3 days of wasting my time waiting on them. I just need a car moved from a tight spot to the street and I figure that's why I'm getting such horrible service. No big money in it for them. read more

Hello, I used Carson City Towing services on 12/13/22. We were very satisfied with the entire process, from the initial call with Alexis to tow driver Branden confirming delivery of the vehicle to our destination. We were dealing with a difficult situation (re: the need for the tow) and both Alexis and Branden helped to relieve some of the pressure we were feeling. With the constant state of emergencies that both Alexis & Branden help navigate, the pressure of their jobs must be difficult every day. I'm so thankful that they were both available to us -- it was so comforting to our family to have these 2 helpful people take care of our towing services. Their concern, compassion, and desire for a positive experience were so incredibly appreciated. True professionals and very kind humans.  With gratitude, Paula Campbell 925-321-2474 - cell read more

I needed my F350 towed. I called on 3 occasions since they advertise they have the big truck needed. But say the driver is out of town or give you a quote over 4k for a 10 minute tow. I understand it takes longer to hook up. They want money on their teams. read more

Road gave way underneath my Jeep up Kings Canyon and buried my rig deep in a ravine. Insurance company dispatched another local company that didn't even attempt to find it even though I had given exact map coordinates. Carson City Towing stepped in and were professional and prompt with this recovery. They took the time to clear brush from the area as to keep my vehicle from additional damage. If you need ANY services avoid the hassle and call them first ... their business card will stay in all of my vehicles. read more

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On Wednesday, December 20th, 2023 at about 3 pm, after I made a safe lane-change into the middle lane of I-580 south from I-80 in heavy traffic (due to the time of day and an active accident scene about a mile southward) one of this company's moron-maniac drivers ran up on me very close. He was about only 5-10 feet behind me in a heavy tow-truck (Kenworth, truck number 16) for an unnecessary amount of time. I understand a little too close following but this was the work of a complete fool. The unsafe distance behind me, the length of time he was there, and the fact that there was very heavy traffic ahead that was slowing down abruptly combined to create a very unsafe and unsettling situation. I called the company and spoke with a lady named Alexis (or something like that) to let them know that their driver is acting with wanton disregard for public safety. While she said she is the office manager I got the impression that she was blowing me off. I tried to find a direct way to contact the owner, Mr. Christopher Holland, but found none. He does a good job of staying out of touch so that he doesn't have to deal with this type of problem (even though he a vice president at the Nevada State Towing Association). So, there is no way to be sure if they correct the behavior of the dip-wad behind the wheel of that huge tow truck. I guess I'll just watch the news to see if he smokes somebody someday. :( Follow-up: OK; to the comment by the company: Thank you for your response. However, you are not Chris H. - even though your name appears at the end of your comment, your response under his name makes it appear to the casual viewer like he responded, and not Alexis. While this is somewhat misleading, the attempt is not wholly unappreciated. Here is a good article for you: https://blog.hubspot.com/service/how-to-respond-yelp-reviews read more

Totally unprofessional. Will do property damage with their unskilled drivers, promise to rectify, then deny any liability. Sad business practices. read more

Thieves. This was my car upon arriving to get my possessions out of the vehicle. Almost 12K worth of camera gear stolen and the owners claim they never touched it...but they left my tripod and a light stand. The car was tossed...all my mail was opened, my gym bag dumped and console ripped open. C'mon, really? read more

Carson City Towing - Towing Near Me - Carson City, Nevada

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Our truck and 20-foot trailer with 4000 pounds of steel broke down on 580 between Washoe Valley and Mt Rose. Carson City towed us to our ranch in Garnerville. Their service was prompt, professional, and reasonably priced. I would particularly recommend our tower truck driver, Jeff Martin. read more

I do not like to post bad reviews but Carson City towing moved my tool boxes today and charged me alot more than the quoted price. I will never use this company again. I will make sure everyone knows they are crooks. The details are below. I do not like to be taken advantage of and they know what I was told originally and did not keep to their word. The driver did his job the best he could even thou he was not equipped to do the job correctly in a timely fashion. Thanks Alexis for charging me 125$ extra for not being able to do the job you originally quoted me. There are many other honest tow companies in the area that will take care of the people in the area so I suggest calling another tow company. 34 min (33.5 miles) via I-580 N Fastest route, the usual traffic 5060 US-50 Carson City, NV 89701 Get on I-580 N/US-395 N 4 min (2.1 mi) Follow I-580 N/US-395 N to N Wells Ave in Reno. Take exit 14 from I-80 W 28 min (30.9 mi) Drive to E 6th St 2 min (0.5 mi) 410 E 6th St 30 min (30.6 miles) via I-580 S Fastest route, the usual traffic 410 E 6th St Reno, NV 89512 Get on I-80 E 2 min (0.7 mi) Follow I-580 S to E College Pkwy in Carson City. Take exit 41 from I-580 S 26 min (29.2 mi) Continue on E College Pkwy. Drive to Granite Way 2 min (0.7 mi) Granite Way Carson City, NV 89706 As you can see it is 1 hr 4 min for both trips. Should have taken 15 min to load, so I was good with a charge of 1.5 hr. They charged 2.5 hr. The driver told me he did 70 mph all the way there, then the story changed to oh its a commercial vehicle and he could only go 55 . I left the same time as driver and he had to go to the Reno yard for supplies and to fuel up. He arrived 20 min after I did. Just wanted to share the facts. Thanks. read more

My car broke down and insurance company dispatched Carson Towing Company. Robbie, the guy who helped us made the experience better. Super nice and polite. Definitely would use them in the future. Thanks Robbie! read more

Our 34 foot diesel motorhome broke down in Truckee at a campsite. Rob with Carson City Towing towed our motorhome to a repair shop in Reno. We arrived without a scratch. Rob took his time to hook the motorhome up correctly so we would not get any damage. And then after all of that he was nice enough to drop us off at a hotel. We will definitely use them again and we highly recommend them. read more

The guy who answers the phone (I'm guessing the owner) is a complete jerk! I understand he's there to make money, but he wouldn't allow my vehicle to be moved to a shop on a Friday at 2:30pm because he wanted to keep my vehicle there over the weekend so he could charge my auto insurance company for 3 days. Every time I called the shop, he answered the phone sounding very irritated and was very rude and short. If I ever need a tow again, I will definitely not call this company. The only nice thing I can say about this company is that the man who towed my vehicle was very sweet and helpful. I feel sorry for him! read more

I took a trip to Tahoe with my 3 kids before the big storm hit at the end of January. We intended to leave the kingsbury grade area the day the storm broke but unfortunately my poor SUV could not get up kingsbury grade back down into the Ca side of Tahoe. I am inexperienced with snow and I thought chains would have helped. LESSON LEARNED! I called MULTIPLE tow companies and no one would come due to the inclement weather. I started to panic as I was alone with my 3 kids and we had NO WHERE to go, no food, and no where to stay. We sat at Heavenly's Boulder lodge for hours. I reached out to my insurance carrier and they called Cason City Towing. They accepted the job right away. I called the tow company to touch base myself and the person who answered the phone was so sweet and assured me they would help me and my boys to safety! It took a couple hours for them to get there which was understandable. They delivered my car to me with a smile. The driver did not have to take this job and in fact could have gotten into an accident in the horrible weather. I am so so grateful for Carson City Towing for helping us out of a bind! read more

I had an appointment, the company texted me that they were on their way. When they didn't show up, I checked the ETA and it was reset. I called the dispatcher who said that the call had been cancelled and there was no explanation. They are useless. read more

Well...that was a complete waste of time. I was referred to Carson City Towing by my property manager. Called about 10:30 in the morning and told them that I had a boat that I wanted to take to the landfill. Made an appointment at 3pm.At 3:30 I called them to find out what was going on. They told me that the driver was on another call.and would be there in about ten minutes. I told her that if she could guarantee ten minutes, that would be great...she got quiet then said...well if that's what you want to do, let me know. Well, that's part of my day that I'll never get back. If you're looking for a tow...this isn't the place. Keep looking. read more

My car was sitting in the middle of the road at night and my transmission didn't work. To make things even worse we were in a snow and it was Christmas Eve. I called A&A towing, truck showed up pretty fast for our weather condition. Drivers name is Casy T. My patience was thin with all this going on. Casey saved my butt. I used him a second time with good results too. Go Casey ! read more

Where they allow the office manager to have affairs with all the drivers. The owner accepts it and talks about how great he is. The drivers will not hurry to help you. Better off calling someone else. read more

My truck was towed 4 miles in Dayton 01-19-2022. Called and arranged a tow. Never given an estimate of cost. after an hour I called back and asked eta . was told driver would call. Didn't happen. Finally two hours after initial call , tow truck showed up. he was professional and courteous. When we dropped my truck off I gave him my cc . I was never told the cost to tow FOUR miles. Didn't sign anything digitally. My credit card sent a text, charging me 175. What a joke . Never again will I recommend Carson Tow. read more

This morning on Hwy 395, near Topaz Lake, we blew a bearing in our boat trailer tire. After working with our insurance company for six hours, they recommended we just find a tow truck and pay for it ourselves and get reimbursed. The first company we called was Carson City towing. The young lady that answered the phone was very polite, responsive and understanding of our plight. She said that the driver should be able to meet us within an hour, he did get there in about an hour and 15 minutes, which however that is still better than whatever my insurance company was trying to do! A young man name Colby showed up, knew exactly how to load our boat onto the flatbed, tied it down nice and tight so we didn't have to worry about it falling off. He met us at Les Schwab in Gardnerville Nevada where we left it to be repaired. If you find yourself in a situation where you need towing services, I highly recommend Carson City Towing!!! Thanks for the great service and care that you provided! read more

I would like to start this by saying thank you to the owner of this company for lowering the fee to get my car out because as his associate communicated to us he told her "It's a POS, I don't want it". The experience I had at their location in Reno was by far my be of the worst encounters I have had. My car was stolen and ended up at this location, I had never received a call from the police so my car sat here for about a week racking up fees.(This isn't the tow company's fault) I finally received a letter in the mail from RPD and called this company to find out information on getting my car back. Shocked by the price, I began crying and told the woman in the office I would call her back. My step-father had called shortly after I hung up since I was too upset to focus. Apparently he made her angry by asking questions. In her words "He just wouldn't shut up!" My boyfriend, his father and myself went down to the office to speak in person and were confronted with a very hostile and rude woman behind the desk. My boyfriends father asked simple standards questions about what options we had etc. only to be met with her yelling at him. I was silent with tears running down my face and she looked at me and yelled at me to "Stop crying, if you want to make it to age 21, you'll stop crying!" She then began to talk badly about me to her drivers as they walked in because I told her I didn't have full coverage insurance because I couldn't afford it. She did this IN FRONT OF ME as I was sitting at her desk. Please note, we had not once raised our voice to this woman. I truly do not understand how somebody could be so mean and hurtful to a young girl who is clearly just having an awful day. I understand this woman's job may be a brutal one and I'm sure she deals with a**holes all day long. However I was not one of them. I hope I never have to encounter this company again. read more

Me and my fiancé got stranded going up Lake Tahoe and Carson City Towing was very responsive, reliable, and offered a great deal. They had our truck at our house within an hour, definitely would recommend to anyone in Carson city area. Thank you for your help! read more

I feel like all to often we only hear the negative about people and businesses and today I want to take the moment to actually speak the truth for a truly amazing company. I used my roadside assistance and they dispatched Carson City towing. I was told that I would be waiting for over an hour and 45 minutes. Much to my pleasure the amazing company dispatched a truck and they were there within 20 minutes. The driver, Scotty, was not only one of the most professional and polite drivers I had ever spoken with. This amazing man not only went above the call of duty but he truly made the time spent with him comforting. Instead of just towing my car he spent an hour, if not more, helping me figure out what the problem was. It turned out to be a blown fuse mixed with a bad ground wire. This gentleman fixed the problem and even offered to follow me to the auto parts store and install the fuse for me then! This man made a very stressful situation completely relaxing and put me at ease! Way to go Carson City Towing for hiring people that see your customers as more than just a paycheck but instead as people! I will strongly recommend this company to all of my friends and family! read more

Terrible customer service. Office manager has no desire to assist. She doesn't like wasting her time it's to frustrating. She'd rather scream at people and hang up on them. read more

AAA sent a flatbed to pick up my car. That didn't work as they could not get the emergency brake off. They said to call the AAA number and ask for a dolly tow. After being given a runaround with AAA for four hours (we can't find anyone who has a dolly tow available) they finally told me to find my own tow (I pay almost $300/yr for this????) and fill out a form to mail in for reimbursement. So I called Carson City tow. The guy says "sure, no problem, we can do that. Be there in an hour or so." Robbie has the needed equipment and gets my car to the shop with no problems. Grateful for their service and great attitude. read more

These guys are the best. Professional and friendly with tons of experience. Thanks to Chris, Robbie and Justin for their help. CALL THEM!