The woman who is in charge of the consignments is an absolute beast. I had called prior to ask…read moreabout their store process. Whoever I talked to was an absolute sweetheart. Great! This was going to be a good experience, right? When I went in, the consignment lady was so rude when I asked a few more questions and kept saying, "Well you didn't talk to me about this! I don't answer the phones on Saturday." Dropped off several things, she rejected almost all of them. I hope the 1 or 2 items she kept sell quickly, as I will never do business with her again.

I contacted Urban Renewal on February 23 about consigning several high-end pieces from a home I am…read moreclearing out for a deceased family member. I do not live locally and was only in town for a short period of time handling the estate, so timing and communication were important. The home contains quality furnishings, including a Taylor King sectional, a custom Vanguard dresser, a large Restoration Hardware rug, and other high-end items. After nearly three weeks of back-and-forth communication, they finally were going to come out on March 13 and picked up only two items--a sideboard and a rug. To my surprise, after our conversation with the driver on his way, they then declined the rug. I decided to tell him not to even come, and I would not be doing business with them and that their business structure was extremely unprofessional and excruciatingly painful to deal with. During prior communication, they asked what price I hoped to get for the rug. I suggested $800 for a $3000 rug as a starting point, fully acknowledging that I did not expect to recover what I originally paid. I specifically asked for their professional input since this is their business and they know the resale market. Instead of providing guidance, I was simply told my price "wasn't their happy price." That was the extent of the explanation. The entire process was unnecessarily frustrating. Communication is routed through a receptionist who acts as a gatekeeper, making it impossible to speak directly with the person actually making the consignment decisions. Everything is filtered through short emails or secondhand messages, which creates confusion and delays. For a business that relies on consignors bringing them quality merchandise, the lack of transparency, poor communication, and inefficient process is surprising. Clearing out an estate is already difficult, and this experience only made it more frustrating. I would not recommend working with this company. Their communication structure and overall business approach are not consumer-friendly.

Very nice people! Shop is great! Brought some items in for…read morethem to sell. Easy process and great to repurpose your good items.

Great, quality pieces and reasonable prices! I love the owner, such integrity and she's…read morehilarious... it's my favorite place to shop

I don't dress very cute, but when people compliment me on something, it's usually something I…read morebought from Scout and cloth! They have unique and fun items and the employees are so helpful , stylish and friendly!

SO CUTE. If you're looking for a cute and trendy boutique, this is the place. The owner is so cute…read more Go here!!

you are never open. came by with 4 sisters at 3:00 on saturday and you were closed! your loss !!!!…read morenot good business

Products are nicely displayed with quality brands at reasonable prices, but their policies and…read moreservice leave something to be desired. Came in and browsed on a weekend and we were the only customers, and the lone employee was on the phone the entire time and didn't speak or even make eye contact with us at all as we walked around for 15 minutes. She seemed to be discussing new product with a regular customer, but still, even just acknowledging us should be the minimum. I was really interested in a pair of cowboy boots, but they were priced at $100 with older pricing (from another store?) of $15 on the sole, and that just turned me off completely. Signage indicates that they don't allow returns or exchanges, either.

Love this sweet little shop! It's always fun to pop in and see what's new. The staff have always…read morewithout fail been super friendly and helpful! Love the fun selection of cute unique clothes!

Such a Cute little place, I've only been there once but I will definitely be back. Very nice girl…read morehelped me. I did make a couple of purchases. Love this place!

If you like exceptional service & lots of beautiful colors, then ladies, this is your shop! We…read morespent a grand time trying on clothes & Robin was so very helpful. St. George really has no other place like Mina. This is not just any store. The building is charming, the dressing room is clean & nice. The clothing is unique & you will walk out of there wearing a beautiful work of art.

From the owner: Mina Boutique is an upscale clothing and accessory boutique for contemporary women. Our brands…read moreinclude Johnny Was, Joseph Ribkoff, Rails, Velvet, Michael Starrs, Uno de 50, Julie Vos, and more. We are conveniently located in the heart of historic downtown St. George, Utah.

Janet is absolutely awesome as well as her store. She has a great sale going on for Mother's Day!…read moreBuy ten items and then there are all 10.00$ each. She also has A 50% for other items. A evidence selection and if don't see it just ask Janet. Great clothes and trinkets for great prices.

Exceptional service! Exceptional selection!…read moreOverall, pretty good Value! (10/5/23)

I was in the store on Dec 31st. The clerk in the shoe dept was friendly and helpful. She helped me…read morewith numerous shoes and never rushed me. Then I went to lingerie and asked a question about the style of a camisole and what women wear under thin straps. The clerk said whatever women want and walked off. Then I proceeded to the dept selling nylons. There were two clerks talking to each other. I asked what the letters meant for sizing. The clerk told me she doesn't have the sizes memorized and I needed to look it up myself. There are so few choices for quality clothes and shoes in this town. Its too bad the staffing doesn't have the skills or training to make the shopping experience pleasant.

Poor customer service. Lots of runaround. Poor management with no power to fix issues. Corporate…read moreoffice is a waste of time. If you have a complaint you have to use feedback link and send a message. Very inefficient and seemingly waste of a person's time.