Used them for years, called to make an appointment in February and was told they were full but call…read moreback early Monday morning and we will make you an appointment. Called at 8am Monday morning and waited 30 minutes listening to a recording over and over, finally hung up. Called back at 10:30 and was told there were appointments this morning but they are all taken.i told the woman I called at 8am and nobody answered the phone, her answer was there's only three of us that answer the phone. Looks like you need to hire more people Jerry!!

Super quick and easy experience! Pretty affordable as well! Everyone was super nice and helpful!…read moreDefinitely would go back!

Service here is Terrible. We got our taxes done here. Never again. Completely dissatisfied…read more Will be warning everyone I know. If you have questions in regards to filing don't bother calling they won't answer or return any of your phone calls. Just need to drive there and ask in person for any answers. They are slow as Molasses to get your return back to you. Then they have you sign and pay them before they even turn them in. They are a bunch of fucking crooks.

These folks have done a good job for me two years in a row. They even helped me out with an IRS…read moreissue that had been created by an inattentive lawyer. What's more, this firm charges about one-quarter of what a big firm in Knoxville charged me for the same amount of work. They're fine by me.

My family has used this company for many, many years over 30 yrs. Excellent worth ethic, accurate…read morealways with our financial needs. Always timely with any paperwork we need such as K-1s & always super nice if I call or go by.

Tracy is most knowledgeable, very personable and has always done an exceptional job for us without…read morecharging an arm and a leg. She finds deductions and/or credits we can take that we didn't know about. We definitely recommend Tracy Wright, CPA.

As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

Their attention to detail, professionalism, and deep understanding of accounting principles have…read morebrought clarity and confidence to my financial operations. They are incredibly organized, reliable, and proactive--always catching potential issues early and providing helpful insights that make decision-making much easier.

We moved from Indiana and needed someone local to take care of our taxes. Everyone there was very…read morenice and Mr. Hickman took care of our needs in just a few days. Everything went perfectly.

Many People in our community have had a great expedience working with Bill. If you are looking for…read morea true professional that also really cares, Holland Insurance Services is the perfect fit!