Extremely Disappointed - Unsafe Room Conditions & Poor Management…read moreWe stayed at Holiday Inn Express Van Buren-Ft Smith Area in July 2025, and it was an incredibly frustrating experience. We booked two rooms, but one had no working air conditioning, with 97° weather outside and even hotter inside, it was completely uninhabitable. We had an infant with us, and when we asked for help at the front desk, we were told no other rooms were available. So, our entire group was forced to squeeze into one room for the night. To make things worse, we checked in just before 2:00 a.m., and housekeeping knocked on our door at 8:15 a.m. because the front desk clerk checked us out 5 minutes after we arrived. The noise woke everyone, including our baby, after a long night of travel. I attempted to resolve this with hotel management. The front desk initially told us the manager would call us, but that call never came. When I called the corporate office myself, the manager argued with me and then hung up. Completely unprofessional. I've now had to dispute the charges with my credit card company because the hotel charged me for both rooms, including the one we could not use. Based on the poor service, unsafe conditions, and total lack of follow-up, I would not have anyone stay here! I expected better from Holiday Inn Express and IHG. I do not recommend this location. After reading several other reviews looks to be the MO for this location! RIP OFF!

The hotel was clean, fresh and new. The beds were very comfortable, bathrooms were clean and nice…read more We stayed on the first floor, and it was a little noisy as people walked around upstairs. The air conditioning in the room was loud every time it came on. Otherwise accommodations were pleasant and the room was quiet.They serve a typical free hotel breakfast nothing exciting, but very convenient. We would stay again, next time we are in town

Unfortunately, our stay was a nightmare from the moment we arrived until the moment we left…read more Check-in took, and I am not exaggerating, THIRTY MINUTES. The woman behind the desk said she "couldn't find" our reservation in the system, but that she did have it in their email (we had reserved and pre-paid for two nights on their website directly earlier that day). She couldn't figure out how to check us in despite all of this, and had to call a couple of people to help her out. The first person didn't answer, and the second finally was able to walk her through her job, but in the meantime quite a line was forming behind us. We had been traveling all day and were super tired, she could have just given us a key and sorted out her software issues later, but we were forced to stand there and wait while she complained about how much she hated computers, and then proceeded to NAME all of the other reservations out loud to me, twice (first and last names!). Why she did this is beyond me, and is probably some sort of privacy violation. When we eventually got into our room, which we were told was a non-smoking one, this was clearly false as it reeked of cigarette smoke and there were even burn holes in the bedspread! At this point we didn't want to bother with switching rooms given how hard it was to get this one, so we just dealt with it. The the next day while we were out, we get a voicemail from them saying that checkout was at 11 and it was now 11:19 and that our stuff was still in the room, asking when we would be checking out. Well, given we had a two-night stay, we would be checking out the next day, obviously. She stared at my reservation for 30 upon checking us in, so should have known that. Or she could have double-checked it before calling me and complaining. So we called them back to clear it up, but come on! After we got back to our room, we found that they had deactivated our keycard DESPITE KNOWING that our reservation was for two days (we had a whole phone conversation about it only hours earlier). We had to go to the front desk, again, and get it reactivated. When we were finally permitted back into our room, the maid had clearly been there, but other than to spy on us, I'm not sure what she did. The bed was made, but the trashes were still full, the towels had not replaced, etc. Not a proper turndown in any way shape or form. At this point we are starting to lose our minds, but still holding our tongue. The real cherry on top of all of this is that at 7:30am the next morning, some random woman, WITHOUT KNOCKING or announcing herself, just burst right into our room waking us up and scared the bejesus out of us!!! Without even attempting to explain who she was or what she was doing there, she just ran away! We called down to the front desk to see what the hell was going on. We were told she was there to "do repairs" and "got the wrong room", although she wasn't wearing any kind of uniform and was not carrying tools. I mean, who does this!? Even housekeeping will at least knock first, or tell you who they are and what they want. Unbelievable!!! We were so glad when it was finally time to go at the proper time and on the proper day, but when we tried to check out there were issues there as well. There was no-one at the front desk for some time, then finally the same woman who checked us in came out and started complaining about how she wasn't even supposed to be on the clock yet but would check us out anyways, and then someone else finally showed up to do their job and relieve her from the process, but at that point we were so fed up that we finally did complain (and if anyone wants to dispute any of this, there is plenty of camera footage to review because there was a spy camera right on the checkout counter, about chest-high, which is insanely creepy and gross!). At no point during any of this did any of the staff or management offer any kind of solutions or options to offset the issues with our stay. The most we got was some half-apology but no offers of a refund or even a partial refund or anything whatsoever. We have actually stayed at this property before and had no issues, but this time it was just a complete disaster. We will NEVER be returning to this rundown hotel that is staffed by grossly incompetent people who couldn't care less about any of the problems they were causing to their guests. Travelers beware, avoid at all costs!

I'm not sure who's rating this motel anything higher than a 2... rooms are 1970's. We got non…read moresmoking room, and as soon as the we opened the door instant smoke and piss smell. Carpets feel gross on your feet. If it was for a storm we got stuck in, definitely wouldn't have stopped here, especially for $130 a night!

Clean and convenient to the city with great service folks and a nice comfort feel to the property…read more They have a pool on site and it was very nice too. The prices are reasonable and it's close to walking to several restaurants and the grocery store plus the post office .

Convenient location with a friendly and helpful staff. Room was very clean and the furniture showed…read moreno signs of wear; perhaps it was recently replaced.

Carly saved our night! We arrived at 8:00 pm on Monday. We…read morewere told our (confirmed) room wasn't ready. Odd ( at 8:00 pm) but, we headed to bar with our bags to wait. Bummer. Enter Carly, the bartender. A lovely lady who has an incredible work ethic. She heard our story once and she was off, back with Mike ( also awesome) and within Minutes a Manager appeared with apologies and a room. Thank you Carly and everyone that helped. Casino and room both outstanding as always.

The place reeked of cigarettes. We never got past the front of the building. We ate at the all you…read morecan eat buffet. That was great! We stayed one night. The king size bed was hard like a rock and the pillows were very uncomfortable.

Stayed at Twinlakes Inn for two nights in mid-May 2016. Excellent service from the staff and above…read moreaverage room quality. I highly recommend staying at this place if you're going through the area.

Loved it here, drove in late, looking like a zombie from driving all day. Front desk guy helped me…read moreand treated m so politely. I scored the last available room!!! Slept like I was on a cloud in a super comfortable bed. Slept 6 hours, the same cool guy at reception gave me a breakfast bagel to go. I was off again to keep driving. I had a long drive so was happy to find this beautiful Hilton and get my honors points Thx for a great stay

Emma was great! There was an issue in our room and she moved us to a better location within…read moreminutes, after communicating with the manager. And did it with a smile.....in a kind and empathic way. Thanks Emma!

Yesterday I was staying at the Tahlequah Holiday in Express. My friend dropped me off and I…read morethought I had left my phone in his car. when I ran out to try to stop him I locked myself out of the room. I Alex and Cadence kept me calm put on a tv show and allowed me to use their personal phone to track down mine. Forever grateful. I would definitely stay here again and recommend this hotel . Blessings

The air was moist and smelled of mold in the room. The beds and pillows were very uncomfortable. We…read morehad a drawer that kept opening itself and wouldn't stay closed. The door to the pool was difficult to operate and the entire entry way was soaking wet. The pool was cold, but seemed relatively clean. The workout room was small but also adequate for our needs. Breakfast was good with plenty of options, but the half and half for the coffee smelled spoiled.

Wife and I booked a full week here for the Cherokee holiday…read more The room was large, clean and comfortable. It had all the usual amenities, and for a long stay those little things really matter. The breakfast was great- with nice choices every day. The 24 hour fresh coffee was outstanding, as my wife and I are coffee people. Coffee is our love language. The staff are very friendly and professional, making our stay excellent.

We thought our weekend experience would be enjoyable, but unfortunately while walking to our room…read moreit smelled like urine. Carpet dirty, looked like they haven't been vacuumed. Only ice maker is on the 2nd floor. Had to call and ask multiple times for towels. Found mold in the ice bucket lids. When a new one was given it was full of dust I washed it myself. The key cards never worked. They had to be reset multiple times. Air conditioning didn't work had to he moved to a different room. The lobby where breakfast is provided smelled like chlorine and was over heated. The plug ins in the night stands are loose which could cause a fire if someone used them. Which means we couldn't change our devices. Overall don't waste your money.

The room was nice, they came in and cleaned each day. The pool is heated, the hot tub was down,…read morewhich was disappointing, but the pool made up for it. The breakfast was amazing and the servers were very nice. Everything went well. Would definitely stay here again.

1-2024: Tony & I took a 2 week trip out west and began our adventure by spending first night at the…read moreHampton Inn at Fort Smith Arkansas. It is a very lovely hotel. The staff was very friendly and accomm odating to both myself & my hubby. They were quickly answer questions and assist with directions. Definitely recommend staying here. Great facilities, large indoor pool and hot tub, indoor areas nice. Great hot and cold breakfast options!!

A sweet, clean, modern, airy, spacious, and bright place to stay.Exactly what we needed for a…read morevacation with family just near Tenkiller lake and town center in Gore. Super friendly staff, Loved it! And will be back for a longer stay next time.

Probably the best older hotel I've ever stayed in and I travel a LOT! The room was in perfect…read moreshape with the softest sheets I've ever experienced. Friendly couple at the front desk too. Thank you!!