The customer service isn't the greatest. Been here a few times and have had mediocre service. Have…read morehad difficult interactions. Prefer to go to a different branch.

Super happy that this branch has drive up service. They've adjusted their COVID assistance to have…read moretheir window service open and their staff was super helpful. I really can't complain much about anything with their service or anything else, especially since the times we are currently in are really strange.

I really like the wells Fargo Bank system. I have been served only in this Bank in the USA for a…read morelong time. I ended up in Ogden for work. I needed to open an account for my LLC immediately. I was very worried because my English is not very good. I came to this office. The employee of this office, Stefanie Godinez, explained everything to me very well. I knew right away. This is a very professional employee. Thank you very much!

If you want to be lied to, cheated, treated like a number, disrespected, hated, and leave pulling…read moreyour hair out, then Wells Fargo is your kind of bank. I wouldn't bank with Wells Fargo if they were giving away free hundred dollar bills. The rude, nasty customer service agents are the worst in any industry or business I have dealt with.

Terrible customer service. Constant issues with online banking and apps not working. Most…read morerecently forced all accounts into one access... work, personal, kids... no opt in or out... Special ordered silver dollars for grandkids... checked back after a month of waiting - no record, missed gifting them for graduation... Look for another CU.

I would never recommend MACU to anyone at this point after I was scammed and had them take my…read moredisability money from me , plus put it in my credit when they were infact paid.

Great customer service. I personally don't bank here, but came in to pay off my auto loan which was…read morefinanced through Wells Fargo dealer services. The teller was very professional and helpful.

Needed to Close 3 Savings Accounts due to a Family Emergency. One Teller told me to wait for a…read moreCustomer Service Consultant when Becca came over and said she could take care of Everything because she saw I was in a hurry. Thank You Becca....you are the best...

I opened my account here, and the people here are so nice. I'm glad I finally got a account with…read morethis credit union as there are others out there that aren't so great. Anyways I've never had a problem when I come here at all.

I have been a GWCU member for many years. My favorite branch is the Clinton one. Everyone is so…read morefriendly and the service is very quick. The Manager, Stephanie is a rock star and has always helped me with whatever I have needed, is a jewel of a person and knows her job! I can't imagine banking anywhere else.

The atm shorted me $120. It was after the branch closed so I called customer service to get help…read more Customer service informed me I need to go back to the branch to get my money during business hours. I do not have an account with bank of utah and customer service knew that. After taking off work early and driving to the branch they could not do anything for me. Very negative customer experience.

I just recently closed on a home in the Sugarhouse area. I've used Bank of Utah since I was a…read moreteenager (many years ago). I never thought I'd buy a home, but when I approached several lenders I saw that the interest rates were low and I could actually afford a small home. That being said, NO lenders could beat Bank of Utah. I tried credit unions and other companies but Bank of Utah still came on top. The best part was that were able to offer a conventional mortgage while others only offered FHA. Mike Medsker was my agent and though he works in Ogden he came over to meet me in a Salt Lake branch. Not even the Salt Lake offices with other lenders were willing to make the effort to see me. All my calls were returned, and emails were responded within a day, (usually hours). At closing I was worried I'd be hit with a surprise fee but it actually cost roughly $400 less than what I was quoted. Could not be happier and will continue to bank with Bank of Utah.

Check for $5.43 - They marked MY account fraudulent because a potential company that was going to…read morehire me sent ME a check that was fraudulent & I used mobile banking now they won't clear it for me to use mobile deposits so I have to drive to a location every time, wait in line, wait for them to CALL the security team, clear the check, then they get back to me and make the deposit. Even if the check is $5. It's not protecting me, it's punishing me for something someone has already done. It's my credit union treating me like a criminal. It takes 20 min. to deposit a check!!! If I want to make a regular deposit into my OWN account, it takes the same amount of time, 20 min. I've now been on hold just to ask a question for 10 min and 45 sec. They say they're protecting you, it's not about you, it's about them. There isn't a grace period. They told me Friday that they do the same thing to 'at risk' elderly, etc. How hard are they making their lives I wonder? I'm tech savvy and educated! This is and has been a nightmare for the past 5 months and they still haven't lifted or changed anything. I'm switching banks. I've been with Goldenwest since age 13 & I'm 42. I've referred family to them who use them today. I've referred people to them for home loans, car loans, etc. used them myself... for it to take 20 min to do a deposit is ridiculous. For me to be cutoff from mobile deposits from being scammed once is ridiculous. They're worried about them.

They wouldn't let me deposit our government stimulus check made out to my wife and me even though…read morewe both had signed it. They tried to tell me it was a government regulation, but I took the same check to America First Crédit Union and they gladly accepted it. They were more than happy to take the money I withdrew from Golden West and offered me additional services. GWCU is inflexible and unfriendly.