Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

My husband and I had used Jim as our plumber for a few years. After my husband died last year, I…read morehad a number of things go wrong at my house, and had less time and energy to deal with them. For a while, it was great to be able to depend on Jim. I knew he would show up when he said he would, and his prices were very low. He replaced my water heater in early 2024 and everything was fine, and again at a very favorable price. In the spring he set up my swamp coolers as usual. Then the motor went out in one of my two swamp coolers at the beginning of June. He replaced it with a more expensive motor, one that he kept repeating had a 3-year warranty and was better than one I could buy at Home Depot. He left it with the pulley and belt adjusted wrong and it was barely pushing any air. The next day I had him come and look at it. I couldn't be home and he just checked it on the roof, not inside the house. When I got home there was still no cooling going on. I called him to tell him that, and he got extremely upset with me and insisted that I was lying or making things up. . I had two other professionals try to get this motor working properly. They had a hard time with it and were puzzled about why it didn't work better. They finally got it adjusted to where it was sort of OK, but it never did work right. I wrote a formal letter to Jim to tell him what these other guys found, but he never replied. Not only was this bad business, it was personally hurtful. After all this time and no contact, I've decided to make this experience public. I used to refer people to him, but never again. I just don't understand what happened to him.

Replaced our two aging swamp coolers with recommended state-of-the art and energy efficient ones…read more Great follow up for one of the air conditioners needed some adjusting after running for a couple of weeks.

We were referred to Fix Right through our home warranty company for replacement of a gas water…read moreheater. They showed up on time. They completed the work on time. They did a very good job (excellent workmanship). We will gladly use them again for other HVAC or plumbing issues. For the portion of the job they did that was NOT covered by our home warranty company, I felt their pricing was fair, but on the high side. But again, the quality was good, and we will happily use them again.

Normally we are not happy with many of the repair people. I called Carol, a lovely person, who sent…read moreOctavio out to fix my air conditioning. She was kind and considerate. I am sure she is very busy, but she took the time to get Octavio out ASAP to fix my air. I appreciate this as I have had breathing issues and go to the doctors more than I am at home. Octavio is old school. A very nice gentleman who works hard and gets to the root of the problem. He is clean, kind and respectful. May I add that he is not weird. I always have my son with me as there have been some real odd people doing repairs. Octavio is very normal. Thank God. We enjoyed talking with Octavio and would highly recommend Fix Right and Octavio. Thank-you, so much. Carol even said, if you have any issues, please let us know. Could not ask for more!!!

Air Pro completed a full HVAC installation last month. My previous heating and cooling systems were…read more20 years old, and they started making loud noises throughout the day and not cooling effectively. Additionally, the heating system was uncertain, so we decided to replace the entire system. I called Air Pro and spoke with Allan after checking their reviews and the Better Business Bureau ratings. I scheduled an appointment, and he arrived on time. Allan was upfront about the process, applied no pressure, and answered all my questions without hesitation. On the installation day, both technicians arrived on time. Their demeanor, professionalism, and knowledge were impressive as they explained the installation process to me. Allan arrived a few minutes later to ensure the removal of the old 5-ton unit from the roof and the installation of the new 5-ton unit went smoothly. He also addressed any additional questions I had. The total cost for the HVAC system was over $20,000.00, which I found fair. The billing process was clear, unlike my experiences with other HVAC companies, ultimately saving me money in the long run. Sometimes you don't get what you pay for, but in this case, we did; they went the extra mile to ensure my satisfaction. Three weeks after the installation, Allan still checks in to see if I have any issues with the unit. Their service after the sale is commendable. I would rate this company as a 5-star provider; their knowledge and experience are well worth the cost.

In my opinion and experience you should be very weary of the billing and hidden costs at AirPro…read more For instance you will be required to pay a $90 dollar "diagnostic fee," you will also be on the hook for the technician to drive to your house/business at $120 dollars per hour. In my instance I followed him around for 3.5 hours while he did approximately one hour of work. I was also charged $600 for refrigerant or $60 dollars per pound. The same refrigerant can be found retail for $10 dollars per pound. I did speak with Mike the owner about these issues he refunded a 5% Military/First Responder/Senior discount which the technician should have deducted. Also he refunded a half a hour of labor, despite our discussion about paying for drive time, filling out the bill on the clock and the lack of work done which I was billed for. I'm not saying don't use AirPro; I am saying you need to know what you are getting into if you do.

I've been an existing customer of this company, which makes this experience even more…read moredisappointing. I called and left a message to schedule an appointment and never received a return call. Good customer service should include basic follow-up, especially for loyal or returning customers. Being ignored after reaching out is frustrating and unprofessional. At this point, it feels like customer relationships are not a priority.

I arrived home Monday afternoon and my AC wasn't working. It was 100 degrees outside. After calling…read moreseveral "local" larger companies for help I was told they wouldn't be able to schedule me to be seen until the following week... Really?! A friend referred me to Big Bear Mechanical. I called them and they arrived later that day and resolved the issue and got my AC running ice cold. They care about helping people. They were fast, friendly and they were affordable. They have a customer for life with my family and I. Thank you to the team at Big Bear Mechanical!! We greatly appreciate you guys. I highly recommend you call them first

We've used this company on more than one occasion and are repeat customers because they're…read moreextremely knowledgeable, professional and take great care to provide quality workmanship. Curt went to bat for us with the manufacturer when we couldn't get satisfaction and helped us get the water heater replaced and installed. We highly recommend this company.

Knowledgeable, professional, and trustworthy business. Petroglyph was very quick to respond to an…read moreissue with my water heater.

After getting quotes for a new water heater that seemed too outrageous, I was pleasantly surprised…read moreto find The Plumber. Very affordable, didn't try to sell me things I do not need and he was very professional. Did the work really quickly and sent me an electronic copy of my invoice. HIGHLY RECOMMENDED!

Ryan has been asked numerous times for an invoice for the work done at my home and has yet to…read morecomply with my requests. It makes me wonder if he is an honest man. I was quoted one price and was given a MUCH higher cost once the work was done. I would like to know the breakdown and why the cost was so much higher. He has claimed that he would send it to me via e-mail and I have been waiting for FOUR WEEKS. He cashed my check immediately but won't reveal what the charges entailed. I will be reporting him to the BBBof NM. DO NOT TRUST THIS MAN!