Thanks for getting me home AA! Glad to be back in Arkansas and Go Hogs! Great flight - uneventful kkke you like them! Great service and great equipment. read more

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My wife and I had to go to a funeral and we had bought our flights ahead of time all so it can be delayed almost. A whole day with last minute notice That being said we're going to miss the funeral and all the expenses we had who is going to cover them ? We paid for the flight I am utterly devastated that they could not help us out one bit. We'll never use American Airlines again and I will tell all my friends and family. read more

I gotta say I've always had great flights from this airline. Never had a problem with this airlines. We are lucky to have them at this airport. It seems that when you fly out early in the morning the flights always full. But flying home at night it's a lot nicer since the plane is never full. read more

Time keeps on slippin', slippin', slippin' Into the future Time keeps on slippin', slippin', slippin' Into the future I wanna fly like an eagle To the sea Fly like an eagle Let my spirit carry me I want to fly like an eagle 'Till I'm free A nice flight. It is a small airport but American comes in and out of here... and these eagle flights are seriously easy as pie! They are small but fast... It was a good short flight. read more

Awful customer service. Several issues over the time of flying but past issue was awful between the phone customer service agents and the gate agent. Unfortunately where we live has limited options to fly and American airlines has been awful. This last incident I was told there was nothing they could do to help and one of the agents started raising their voices at me. If I could give 0 stars I would. read more

Terrible! Karen is our desk attendent and we have been canceled twice. They will not help with hotels on our delayed flight. Not our fault! They are rude and inconsiderate! I would go with delta if I had a choice. At this point we do not. This also didn't cover our eating and things while waiting for our canceled flight! read more

Again, rude flight attendant. XNA to CLT flight. Made me gate check my bag and told me "roller boards don't fit on this plane". My response, "I fly this plane all the time. Yes they do". She wouldn't budge. Seems like only flight crew gets to put their roller boards on the plane! See photos. Roller boards clearly fit. At least they applied the rule to every passenger. Flight crew not included. Oh, American! Can't you get it right? Is the company that bad to work for? Clearly your flight crews are stressed and overwhelmed. Why else would they be so mean and inconsiderate? Not my first complaint, not my first issue. I will no longer look the other way. I will take my status elsewhere! read more

American Airlines - Airlines Near Me - Bentonville, Arkansas

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It is 4:15am :( I am waiting to check in at NWA for a 6am flight. As I am waiting, with 9 other customers, at the EMPTY check in counter, two customer service people walk up and clock in. Then they disappear into the back. Then they turn on the self check in kiosks and start helping those folks! So far two of us that have been waiting since before the self checks were turned on have been helped. It is now 4:45am. Meanwhile Delta cleared an enormous line of customers because they had 4 people working at 4am! Grrrrrr! read more

No more American Airlines! I started using AA when my company started asking me to travel. I don't know why I chose AA, I guess they appeared to be the best, but I had no real reason. That was 14 years ago and their flights were always several seats short of full which was nice as you had the ability to move seats during flight. Since then they have taken some planes out of the sky and are double booking the ones left. That was at least 7 years ago. I flew AA 2 weeks ago from Arkansas to south Texas and had enough of their bs to switch to another airline to return home. Here's my latest; I always chose earliest flight out, fewer people, shorter lines, etc. Every time I arrive at XNA (small airport), there's always a group of people waiting at AA counter and not the others? I guess everyone else is fooled by AA also. There were at least 5 AA ticket/salespersons at the counter and they have self serve kiosks. The kiosks wasn't working and the app wasn't working, so I have to wait in line. Standing in the front of the line, I arrived an hour early and they could not get me through in time. It seemed that they were calling people who already had checked their bag, and I even checked/paid for mine online. No one called my name. So, standing in front, they're calling people from the back who just walked in??? Other people also in line were starting to get frustrated and a woman beside me spoke up. The AA rep told her to go to another line after she was told to stand in the one she was in??? Is it always training day at AA? Do they even know what customer service means? Here's the catch; if you don't get me through to my plane, YOU will just have to spend YOUR time fixing it! Big slap in the face AA! Get a clue! To make matters worse, as if. The app is always off somewhere. The paper ticket is even off as your arrival gate or your next departure gate WILL change almost every time. For AA to tell you a gate is just a best guess. My last trip which was in 2020 before current world issues rose up. I flew to Florida through Dallas and on my way home, they changed gates 2 or 3 times. The app didn't show correctly and my ticket was off. After running and tram half of DFW, I missed my flight. During my confusion, I misplaced my carry on and someone now has my presents from Florida. I've been receiving rewards from AA for 14 years now and they're not enough to buy a bag of peanuts! I would give AMERICAN AIRLINES 0 stars if that was an option. Serious lack of management! Also, they hide behind phone numbers and online links, so it's difficult to speak with an actual person. Don't try to speak with a terminal/gate representative as they don't care and will just call security if they think you're upset or mad and you risk getting banned from flying. If AA reads this, there was one woman at DFW who was so very professional and polite. She had short blonde hair and maybe an accent. She deserves your at most respect, promotions, pay raise, etc.! There has never been another AA rep who's treated me as well as she did! Thank you blondie, I'm so sorry I didn't get your name! I switched airlines coming home and didn't experience ANY issues. read more

I've flown in and out of XNA on American airlines many, many times. Overall my experience is fine and decent customer service. I have been able to get to point A to B, mostly on time, consistently, so I'm happy about that haha. It does seem that the seats keep getting smaller and smaller though. read more

Wish there was an option for zero stars. My flight in the last 3 months 5 out of 5 delayed and 3 out of 5 I missed my connecting flight because of it. They won't give you miles credit either. They always give some lame excuse. The plane needs cleaning, we need to change a tire, the pilot has not completed the paperwork. Total garbage. read more

Death by a thousand cuts as they say. On a recent trip my flight was cancelled. Not unusual in and of itself but that is where the tragedy began to unfold. Between ground personnel that were unclear and unfriendly and an automated digital system that was even more helpless, it was one of my worst experiences in over 30 years of flying. Sad thing is they used to be one of the best. read more

Honestly one of the worst major commercial airlines. Small planes they have made smaller, and usually a fairly unhappy or just mean steward staff. Lost bags last 2 of 3 times I've flown with them. read more

The cabin was too hot! How can your airline have a full flight of people stuffed inside without the supply of air? It was hot, stuffy and smelly. This same thing happened to me during the Christmas season. Is American Airlines trying to save money by burning people alive inside the cabin? Wow! It was unacceptable. The flight attendants were frustrated as well. They were snippy and not friendly at all. We were told that they would not serve any refreshments because they wanted to keep their distance. I understand that, but you could have provided snacks to each passenger as they walked inside the plane. I took 2 AA flights on that day, and both flights were horrible. I felt very faint on both flights. It was too hot! The passenger beside me was upset as well. He said he would make a complaint also. There was no space to put my carryon! I told the attendant that he needs to find somewhere for me to put my bag. He then found a spot for me. I don't think I will fly with AA again. read more

American Airlines has become "No Performance" airlines. My wife and I have flown about 50 segments this year, and their "on time" percentage is less than 50%, with ZERO trips on time. It is the worst performance in travel history! The dean agents are consistently polite and helpful, but, flight performance is awful, and phone customer service is awful read more

American Airlines at Northwest Arkansas (XNA) has a lot of excuses. My transition from US Airways has been a disappointment over the last year. Tonight we got to spend an extra hour at the airport because they have two broken bridges so they cannot land and de-plane aircraft. I hope this is not signs of even more disappointment in 2016. I won't share my problems on my last two trips as we all have them when we travel. Please fix your equipment. read more

If you're going to LAX, be careful..i paid 670.00 for ticket and was initially happy it was direct..BUT .. it flies into (and leaves from) remote terminal, you leave plane on tarmac and get bussed to backside of terminal 4 ..no escalators or elevators, and NO ONE will help you carry your stuff up/down stairs. Thank God for the kindness of other passengers. Make sure you'll be landing/leaving from real gate..if not, add 30 to 60 minutes to arrival time. Better yet ... take another airline read more

This is the worst company to fly with. No one used the plane the night before and we didn't board until 4:45pm so the plane literally sat here for 36 hours. If you know you have a flight coming up wouldn't you think the 36hours you had in advance would be enough to have the plane ready but nope. We had to much fuel in the plane so we waited 45 min to get fuel taken out to reduce weight. Okay I get that but why board every passenger and make them wait on a small ass plane with shit for AC. Best part is after the fuel truck came to reduce fuel, we filled that truck up and still needed to remove fuel. Like wtf... after two hours of being delayed on a 45 min flight from Dallas to NWA.... not acceptable. First time I've seen ten to fifteen ppl start yelling on a plane at the pilot. Not that it's the pilots fault but just poor service rude flight attendants... worst experience I've ever had flying. Still in Dallas waiting to go home... I'd give no stars if it was an option. I'd rather fly on United and get dragged off a plane then wait thru this bs again. read more