Stopped in for an oil and filter change on a Ross trip from California. Excellent service; friendly…read moreand professional. I was s little apprehensive about going to a dealer, but this one was great. $91 out the door for a full synthetic oem oil and filter change for my 96 4Runner. Highly recommended.

We've brought our car into Deery Brothers a couple of times now and each time, we've received…read moretimely and honest services. Anton and Amanda have both helped us and they provide great customer service, very friendly! So far, we are satisfied with the service that Deery Brothers provides. Our last oil change/tire rotation appt only took 20 min. I appreciated the fast service as I needed to be in and out that day. Will be back for our next service. They also give you a complimentary car wash or give you a coupon for a free wash if it's raining on the day of your service.

As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then…read morehave gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!

Forget this place! Will not deal or try to make a deal! So full of BS! Real market price my A#%!…read moreYou also have to watch out for their newest trick. They are spraying undercoating on older truck to cover up rust underneath so it doesn't look so bad! I would just make trip to other dealerships that want to make a deal with return customers.

Funny story, the fuel pump quit on my red ford ranger. Shottenkirk burlington was the place I had…read moreto get it towed to for the replacement according to my Insurance company. I went along with that and just bit the bullet when i heard how much it would cost. I have done this myself before and it is not fun. Anyway, i went to pick it up today, now two weeks later. Wife and Daughter had to be involved in a 3 car meeting so they could get to Burlington, trade the explorer i was driving and also get the camry back home. At that point, i got into my truck and headed back to work as it was around 330, and I usually work until 5 or so. I noticed the fuel was low, so i stopped at caseys in Middletown. I put the nozzle in and heard a gusher of fuel under the truck. Turns out, they did not reconnect the fuel hoses to the fill hole and left them hanging off to the side. About 1/2 gallon of fuel went on the ground before I knew what was going on. I still needed fuel so i crawled under the truck in the puddle of gas and shoved the hoses back where they are supposed to be. Then i went into Caseys middletown to see what needed to be done about the spill. They said it was not too bad and put some oil dry down. So off to Shottenkirk I went. The customer service area is set up kind of like a university auditorium but instead of students there are customers, and the area where there would be some professors is where you talk to the people fixing your cars. I went in and was trying not to be 'that guy' but when i get angry and excited I tend to start TALKING REALLY LOUD and my voice carries pretty far. So i tried to explain this whole thing to the woman who I think might have peed her pants and she got a tech to come over and see what my issue was. By the time he got to me I took a chair in the auditorium area and everyone was either looking at me or wondering what kind of dumpster fire Shottenkirk was making of THEIR vehicles. The tech came back later and said he got everything hooked back up and gave me my keys. I went over to the woman that might have peed and asked who i needed to talk to to get some kind of a refund for this problem. She called Mike in on the intercom and I went back to my chair which i tried to make sure had as much unleaded 87 octane transferred to it. Mike came over and i went through the whole thing with him again in front of my audience and he said maybe we should go back to my office. I said maybe we should. The tech came back in and I said I understand the mistake , but, you and I both know what this should cost, and its about one fourth of what I am being charged. That is why I am not happy, and my beef is not really with you. So I think he was ok and was dismissed but then I was back to Mike to see what he was going to do. He gave me a 100% refund on labor. That left me paying for a 500$ or so pump that I could have got at AutoZone for $225. In the end its probably a good deal but I am assuming the rest of the job was done right. Jury is still out on that.

This place is a joke! Take your business somewhere else! Have an issue with my truck and service…read moreadvisor Joe didn't even get all my vehicle info right or submit claim right! He is a terrible advisor and doesn't return calls or have any customer service. Acts like he is on come! Plus called service manager Michael Allen and he was no help either and acted just as dumb! Don't buy or go there! Just another update as I took my truck to Shottenkirk and got oil change awhile back. Took truck to anther place this time and they found a broken O ring on my oil fill cap and my oils filter was pretty loose.

Got the EVO i wanted - was a great help. Everything including tires were brand new - flew 5 hours…read moreto pickup this vehicle and everything was in great working order.

Burlington Auto Outlet sold us a vehicle and within the first few months, we've have had to take it…read moreto Deery Brothers to have stuff fixed on 3 separate occasions. We have paid well over $200 & they have had to fix everything from the axle to the transfer case. We have already had one of the tires go flat as well. It apparently had a small leak when we bought it. I'm so disgusted and would recommend NO ONE EVER DEAL WITH CRAIG BECK & BURLINGTON AUTO OUTLET. If we knew then, what we know now, we would most definitely bought our vehicle through JD Byrider. Coincidence that Burlington Auto Outlet is part of Deery Bros & you have to use Deery to get the crap vehicle they sold you at Burlington Auto Outlet serviced? I think not! Nothing like getting sold a junk vehicle and dumping money back into the pockets of the place that sold it to you!! On the other hand, we had no issues with Deery Brothers service department, they were great!

Highly dont recommend buying a vehicle from Brad Deery Honda in Burlington iowa, we bought a 2017…read morechrysler pacifica from them, promised it was gone through and looked over with no issues, no more then get it home and check engine light comes on for cylinder 5 misfire, I call them right away n tell them the issue. So they was aware, I then diagnosed it and ended up finding a bad head gasket. After this I called back, they asked me to bring it to their service department so they could double check it and get it ready to send the diagnosis to warranty since it had a 3 month used car warranty through them. Once they had it torn down and in pieces the warranty company decided they dont want to cover a head gasket bc its a gasket. So im getting stuck with the bill for the car we had in our possession for about a week, and bought over a month ago. Now I contact their general manager, Mark, to try and work something out and i even offer to pay for the parts, or even split the bill, and he pretty well tells me he dont give a shit about me, he has other paying customers, to deal with and dont care about my issues. After 2 days of calls with him he finally thinks hes being nice and offered me 700 off an already almost 4000 dollar bill. So if you are thinking about buying a vehicle from brad deery honda in Burlington, please rethink that and stay away from them. Im not the only one with problems like this, iv had many people that have said they had dealt with the same kind of deal buying there, and the general manager mark screwed them over. I will say, that the service department has been great with me and done the best they could to help me, they just had their hands tied bc of the general manager

Bought a 2024 Honda Ridgeline and it was a very easy process. Talked to Jake and traded in my…read moreTacoma. Drove from St Joseph Mo and picked up the Ridgeline. It was very low miles and really just like a new truck. It was a long drive but worth it and would buy from them again if I needed another vehicle.

Zero is not even good enough for this dealership! I purchased a vehicle 7-6-17. As of today, 7-12-…read moreI have a broken piece of junk!. The night I got it home I noticed a pool of liquid under my car. So, the next morning I called the service department. They transferred me to Jake..his explanation was that they topped off the fluids and it could be an over spill and it will go away. I explained to him that this is more than an over spill. The pool was at least 6 foot in diameter! The first opportunity for service was Saturday at 10:00a.am. So I drove it an hour to the dealership. When I got there praying all the way..Jake said he had the part and it wont take long to fix.How would they know what part I needed unless they knew something was wrong before they sold it. By 12:00 the car was up and down at least six times with the service crew scratching their heads. Still no fixing the piece of junk...Jake explains that they'll need more time and parts to get to the problem. I had had enough...I told him I want another car ASAP,,,I can't do that was his only explanation...15 minutes later the service manger Kurt comes in obviously from home in his cubs cap, flip flops, and shorts. I tell him the same thing get me a different car...he only response ...that would have to be the sales manager and he is too busy with other customers. The sales manager walked past me numerious times in my my 2x hour wait, even my sales person knew I was there ....but nobody cared. They want your money going into the purchase but you're on your own after the sale! DO NOT BUY FROMTHESE CROOKS!!!!!

I wish there was a 0 or negative star rating. This dealership has the poorest customer service I…read morehave ever experienced more specifically Ryan "the internet sales manager." I called about a car for sale and was told is still available at a price I was willing to pay. Before committing to the car I asked for pictures sent to my email/phone because there were no pictures on the ad. I originally requested the pictures a few hours before closing time on Wed 10/29/14, I followed up and I keep getting a "I'll get those pics to you within the hour" or "I'll call you right back". It has now been 24 hours and because I kept getting the run around I had to have someone else call as a new customer to find out it was sold to someone else. I will not be calling this dealership to do any kind of business with them and do not recommend them to anyone.

I went in on a day they were understaffed but they did everything in their power to make things go…read morefast and smooth. I ended up taking the vehicle I was most interested in for a test drive ( loved how it handled and everything seemed to be in good shape ) We finished the paperwork and got the payment where I could drive it off the lot same day. I've been driving it just about a week now and the engine light went off so I called and made an appointment then I started noticing a few other things I will mention when I take it in, but they seem to be working well with me at the moment so no real complaints.

worst customer service ever I only made a couple of payments on my car and it had issues when I got…read morethe car that they said they would fix since then I've had four major codes poop up along with the car still not fixed it's been to the shop 12 times now I've told them what's wrong with the car I've asked for my down payment back because not I have issues with this car, but there was a Dodge Challenger that I had got prior to this car and I had it for three days and needless to say the transmission went out and started blowing overheating. They have piss poor communication, piss poor customer service. I am seeking a lawyer now to sue them. Do not do business with this company.

I purchased my third vehicle from them today. A beautiful 2009 Ford F150 Platinum Supercrew. The…read moreprice was fair, and the truck is a dream to drive. Carlos, the Sales Manager is always eager to put you into something that you will love and suit every need you have. Justin , the Finance officer had all the paperwork for the financing done in 6 minutes and 13 seconds. He told me he would get us out in under 9. Very pleased with the professionalism, the service and the Team at Shottenkirk. They even gave me a Caramel Brownie and sang Happy Birthday to me since I was buying on my birthday.

They have illegally added me to their mailing list. I have never done business with them. I'm…read moresure most people would not appreciate their unrequested mailings and would make them prefer to not do business with them. I have repeatedly requested they remove me but they still keep sending me junk mail. Very bad customer relations. Be aware if you do business with them.