My grandmother had a short stay here as she passed away this evening. Fatima Kamara and Mayatan…read moreFontana were extremely disrespectful. I was attempting to reach a family member on my personal phone to let them know about her passing and Mayatan yelled and me and put her finger in my face. Her supervisor attempted to lecture me and interrupt family conversations that we were having in person. I explained to her that I wasn't addressing her and to give me a moment to finish my conversation. She responded with "good I don't want to talk to you" along with other rude language. Additionally, my grandma was here under a week so we were not able to bring any of her belongings. As I was checking drawers I found them full of hair and trash that did not belong to my grandmother. The bath tub in this room appeared to have dried blood which again couldn't have been my grandmothers since she was already in her dying stages. The walls were dirty with what appeared to be urine under the sink. The conditions and cleanliness of this place is disgusting. The rooms were hot, their a/c doesn't seem to work in some rooms. Electrical issues everywhere. Do your loved one a favor and do not bring them to this place

My sister was admitted after a long stay in the hospital to get rehabilitation. The facility was…read moreaware that she was being moved but upon her arrival they were disorganized and could not locate a room for her. After 2-3 days in the facility, she was finally visited by the residing physician and social worker. Neither of them seemed to have any information on why she was there and what type of assistance she was requiring. I as her emergency contact have yet to receive an update on the status of my sister's stay. I have made it a point to visit with my sister EVERY single day and have noticed the facility is in need of repair. It is outdated and needs a major refresh, the facility seems very rundown and not very clean. My sister has been in the facility for over a week now and she told me that she saw a mouse in her room; I am discharging her this weekend to continue her rehab from home. On a side note - my sister has told me that the nurses talk loudly about the patients and while there are some good nurses there the lion share seemed overwhelmed with the amount of patients to staff. Their bedside manner practices are questionable. If you have any elderly family in this facility, I am begging you to drop by and check on them to ensure they are receiving the proper care. Just my opinion, I think this facility is a money grab and from head down; doctors, social workers, nurses, cleaning staff get a failing grade. This place needs an overhaul NOW!

I have many years of experience with Goodwin House Bailey's Crossroads. My grandparents were…read moreresidents there for many years, first in independent living, and later in skilled nursing. My parents moved there about 12 years ago when my mother's Alzheimer's was making it too challenging for my father to care for her. He moved into independent living (where, at the age of 90, he is still living with my stepmother), and my mother moved into skilled nursing. She received wonderful care there and was treated with respect. When she passed away, the staff on her floor cried and showed us great compassion. One of the things I'm most impressed with are the many activities planned there. Recently they had a Moroccan festival, where they learned about the culture and customs. They had Moroccan food at dinner that night, and they even brought in belly dancers. The units are nicely appointed and maintained. The entire building and grounds are lovely. The staff is friendly, making a point of getting to know the residents. It's comforting to know my father is living in a place where he is safe and will be well cared for.

If you want your family member living in a place where they aren't taken care of and every week…read morethere is a problem then chose this place. It's enjoyable to every week have to question what they are doing there. It was unreal the the excuses, the stupidity and incompetence of people on all levels there from the director of the entire place down to the hairdresser and telephone operator. You could never get anything done by calling just once it required follow up after follow up. It's all very glossy on the outside but it hides rottenness. Ask for information on what services are provided in assisted living they can't provide you with one. *See Angies list for similar experiences as mine. * They like to blame family members for being difficult because you expect the nurses to do their job. For example bathing, clothing not on backwards, proper medication, getting the person down to get their hair done, being treated with respect by physical therapy. Doctors who can't call you back, who have medications being refilled at all different times and amounts. If you want to put your entire fortune down with this place and then continue to pay $5000 a month as well for a place that doesn't have enough staff or proper oversight, management, or procedures come here. Oh, and they also like to use the excuse -- well you know it's the memory - using that to blame or make excuses for their staff who do not do their jobs. One time my family member was waiting for the hair dresser to come pick her up. She say and sat. Thevstaff ciuldnt take tge time to see her sitting on the couch there and tell her they werent coming. The whole management of assisstedbliving which is full of memory issue people is confusing bevause there is no oversiggt, lead nurse, lead manager actively making sure things are done right. And i dont think there thirld world staff is trained well at all in how to deal with memory issue patients. And as for doctors they misdiagnosed what was wrong with my family member giving her medication that made things worse. It's not a good place.

When you speak at immigration conferences advocating for more liberal national immigration policies…read more(translation: you need more cheap labor), don't presume to speak for all of your residents. It presumes too much, even though in your mind you think you have a captive audience. This place is a huge beehive. The common rooms look lovely. At $5 K a month, they should. Everything else is college dormitory quality. It's basically storage for old people, stacked on top of one another. Look for a nursing home further out from urban cesspools -- further, smaller, more people oriented. This is just a business. NEXT !!

Plus two stars for the administration's response to the pandemic. They've done a commendable job…read moreand I'm grateful that my mom and her friends and neighbors are safe and well.

Had a great experience until Nurse Lydia took it upon herself to try to force my mom and myself to…read morerelease my dad early from rehab (with no notice or consent from either of us). She literally told me that I personally claimed I would take on the responsibility of caring for my father who broke his hip and had a replacement two weeks ago. Two weeks ago! I asked her to furnish evidence that myself or literally anyone consented to moving my dad out of their rehab over two weeks early from his announced discharge date (04/22) and she could not. She couldn't furnish proof because no one did. Instead of admitting fault, she doubled down and tried to force me and my mom (who literally had a stay cation planned and aren't even around to do this even if we wanted to, which we adamantly do not) to take him home early and against our will. This has been an appalling and traumatic experience that Nurse Lydia alone caused. Let me repeat. Instead of respecting the wishes of the family responsible for the patient - who are unwilling and unable to provide the required in home care for a family member who just broke their hip **barely two weeks ago** she tried to continue to try force us to take the patient on against our will. Before this even happened, The fountains has been notified and made aware on multiple occasions that myself and my family are unwilling and unable to provide the level of care my dad requires (Tier 4 - far and beyond any reasonable person can handle on their own). Nurse Lydia could have taken the very basic steps of asking literally just one person to verify that my dad even had a safe place to go himself. She refused to do that. She literally refused to verify a single person was willing and able to take my dad in before literally helping him pack his bags to leave. Appalling, sickening and DANGEROUS behavior from a nurse bound to doing no harm. I actively fear for my father and my mother's safety as long as they are under Nurse Lydias care

My Mother was a patient in the skilled nursing unit from mid April 2022 until mid June 2022 the day…read moreshe died at the Fountains at Washington House from cardiac arrest. The skilled nursing unit did not have a (AED) automated external defibrillator that could shock the heart into beating again. The director of the Fountains at Washington House Darnell Jenkins stated that The Fountains at Washington House was not required to have one. He provided no further explanation, so through my research I found out that neither Medicare or the Commonwealth of Virginia Department of Health requires a nursing home or skilled nursing facility to have one. How sad is that! A nursing home and skilled nursing facility without a defibrillator is a sentence of death if an elderly patient goes into cardiac arrest. I guess their so called crash cart was only viable as a refreshment cart for the nurses! How about a big corporation like Watermark Communities going above and beyond the bar? Thats asking too much! They are about saving a shekel or two. If you value the life of your loved one stay clear of Watermark Communities. From Director Darnell Jenkins that could not even call my family to express condolences, to Cynthia Antoine a social worker that only provided 1 regression/progression meeting in 2 months, and some nurses, that lacked compassion, expertise, and caring attitudes led to my Mother's early departure in this life. I pleaded with the nurses to call the doctor or nurse practitioner to see my Mother and they always remarked they would. It was only unfulfilled lip service. In retrospect I should not have asked the nurses in a professional manner, I should have insisted and waited until the nurses called the doctor! Hounded them until the task was completed! But should I have too? That is why my Mother was in the skilled nursing unit and entrusted in their care! I have learned a tough lesson: "TRUST NO ONE". The exceptions to the lackluster care were the Physical and Occupational Therapists as they all did an exceptional job!

Millicent Houston is an excellent Director of Memory Care. Her compassion, insight, and quality of…read morecare are outstanding.

A recent lobby renovation has improved the street-level aesthetic, but much of the rest of the…read morebuilding is showing its age.

From the owner: Since the community's founding in 1962, our mission has been to provide services, programs and…read moreamenities that enhance the quality of life for older persons of all faiths. We are dedicated to making Hermitage a welcoming community where older adults can enjoy an enriching lifestyle with many choices.

Came in for pain due to plantar fasciitis. The therapist, Dr Anas, was great, as well as the other…read moresupport staff. Would recommend it. They also use the equipment at the attached One Life gym which is very convenient.

I am writing this very delayed review from last year. I had shoulder surgery and was overwhelmed…read moreby the plethora of options for physical therapy. I chose this location at the suggestion of a friend. I regularly saw Dr. Ryan and occasionally Dr. Dan for dry needling or if Dr. Ryan was unavoidably detained. Both were amazing, and I highly recommend them. Although, I did not work with the rest of the staff, they were all very professional and helpful as well. I didn't want to go to a location that only had the typical physical therapy equipment as I wanted to get back to athletic performance. I am by no means an Olympic athlete, but maybe with my jokes. Overall, it was a great experience and I am pleased with the recovery. There is a gym that is separated by a glass door that patients have access to for the exercise portion of the visit. Sophie and Beth oversaw the exercise portion of my visit. They are both fantastic. I would note that the dry needling does cost extra. Not sure if this is just for Jackson Clinics, or if this is an added expense anywhere you go.

Steer clear of this place at all cost. I sought services there and observed roaches in the clinical…read moreroom. I notified the doctor and she treated it like it wasn't a big deal. I decided to file a complaint with the BBB and discovered that they already have a F rating and are not even accredited. To have roaches roaming a building where one receives medical treatment seems very unsanitary.

I wanted to let you all know that Ms. Shania Fields of your staff at Falls Chuch Primary has been…read morean INCREDIBLE help to me over the past week or so. I was trying to get approved for particiular medication and between navigating my insurance and other issues, I was at a lost. Ms. Fields stepped in and truly came to my rescue and got the whole situation sorted out for me. Her professionalism and dedication and patience and her incredible kindness are much appreciated. Ms. Fields is a WONDERFUL representative of the Virginia Hospital Center System - I honestly cannot say how grateful for the fact that she listened and took time to help me. That just not seem to happen much these days - she is a true asset! Again - so grateful Ms. Fields is on your staff and helped me so much!