Talk about professional! From the time I made the appointment to getting my carpets cleaned, it was…read morean A+ experience. DJ thoroughly explained what was needed and the cost, and I felt he recommended only what the job called for, unlike others who start with an upsell without truly evaluating the situation. He took the time to listen to what I wanted and tailor the service accordingly. The carpets look great, and my main concern, pet and stain removal, was handled perfectly.

They did a great job cleaning our carpets. The process was throughly discussed with us from start…read moreto finish and our carpets turned out great- our whole house smelled so clean!

This is the first time we used Idaho cleaning services. We couldn't have been happier. They had…read moregood communication with us before our appointment up to the appointment. They did an excellent job cleaning our carpets. We will be using them again!

5 star company doing 5 star work. The response time can't be beat. It's never a good time when you…read morehave to call a restoration company but I have full trust in Resto Clean and their remediations and service.

My college daughter lived near BSU campus and started feeling sick as soon as she moved into her…read morenew place. It became apparent it was correlated to the time she moved into the apartment. We informed the landlord that we suspected mold. He immediately called out Resto Clean to do an inspection and air sample test. The test came back and the report indicated that there were abnormally high levels of Stachy and Chaet (very toxic molds). They then sent out the same company to do an inspection of the place to try and find the mold source. The only things they did to look for the mold was using a moisture meter on the walls and then checking the crawl space under the building. They didn't find anything. Because they didn't find anything, they deemed the apartment safe and claimed there were no issues... despite the out of range levels of toxic molds. Both of the molds that came back in abnormal levels are HEAVY spores and RARELY, if ever, seen in air capture tests. And after doing a lot of research, we learned that the only truly acceptable levels of Stachy and Chaet are actually ZERO. These molds are from LONG time water damage that doesn't require constant moisture to thrive (meaning that a moisture meter will NOT always catch the mold problem) and are constantly producing mycotoxins. It's these mycotoxins that make us extremely sick. They are both neurotoxic and wreak havoc on our bodies and organs. This was back in March of 2024 and we have done hours and months of research on this and mold toxicity illness. I am so upset that they had the nerve to deem this apartment "safe". My daughter became VERY ill and needed to see a specialist to detox and treat her newly acquired thyroid condition among other issues. This specialist is out of pocket because insurance doesn't cover mold illness in allopathic medicine standard of care. They played on our lack of mold knowledge and took advantage of us. Thankfully, the landlord let her out of her lease to then only move another college student in. The kicker of this story was when they initially came out to inspect it was shared with us that the landlord hired RESTO CLEAN because they were friends.

I contacted this business to clean my rugs & had the weirdest experience. First, they seem to do…read moreeverything through text, which did not come across professional. They kept asking questions about approximate size, wanting pictures and then would not get back to me for days. The initial contact & response began in mid-July and yet after all the back & forth, they didn't finalize & pick up my rugs till mid august. A month to get rug service completed just seems extensive. Who has time for that? When they said they sent quotes & disclaimers paperwork - I didn't get anything via email to sign. It was a constant back and forth for a month via text! When they finally arranged to pick up, they were not on time - I kept getting new texts about the tech coming later and later. They finally showed up - hours later than initially agreed. Bit I was shocked they don't measure anything first. The guy just rolled up the rugs and took them. I had to text a pic of my signed disclaimer and quote. Then a day later, they say my measurements were wrong and said they found organic matter so now must NOW change the quote and charge twice as much! So It was then that I said no, that's not good business. I said this "Why didn't you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? What I also wonder is why you could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This has been so time consuming just to get rugs cleaned. It shouldn't be this convoluted!" I asked them in text to cancel and bring me my rugs back. Suddenly, they were ok about doing it at the original quoted price and said it's common for customers to provide inaccurate measurements & proceeded to clean them even though I said bring them back. It was like they didn't want to take ownership for all this, claiming it was MY mistake. They were the ones who initially asked me to guess the size so they could give me a quote - not willing to come measure BEFORE picking up and agreeing to do the job!! When they wanted to arrange a time to bring them back I said go ahead and leave them on my porch. It was again a lot of texts. They took nearly a week to do that - saying it was raining and they were trying to meet us at the door. They said they'd be here at a certain time and it was hours later when they finally showed up. It was all chaotic with the texting - seemed like they didn't know what they were doing. When I finally got them back it was a series of harassing texts. To which I said I do not agree with the final billing and yet still see no adjustments made. I do not believe there is value in the poor service and informed them of this. The result of my carpets did not match the cost I was charged. The carpets themselves had a weird residue on them and smelled weird too! I have asked for further resolution on this via email and text - and yet have not received any fair adjustment to our bill. I emailed and got something gaslighting over what was happening. I believe compensation for a service should match what was provided. To be fair, i said I am willing to pay for 50% of the charges because that's about what I received in service. In most cases - in any company I've used and ran would rather cancel the bill entirely & be more concerned about retaining a customer and their business and not be this harassing! Just has been unacceptable and unprofessional all the way around. After this, I am also reporting the company experience to the BBB and will be writing other customer reviews which match the level of service provided to me. Highly disappointed at this point! I read reviews before using a company & saw no other issues from anyone else which is why I used them. After our experience.... I'd say buyer beware! UPDATE: In response to this business's reply - it's again a method of gaslighting to claim it was OUR fault for your poor customer service. When your business is all about cleaning - why would you have any issues with cleaning? Our rugs were not "impregnated" with urine. We have two potty trained dogs but that doesn't mean they used the rugs as a bathroom, as you made it sound. If a pet has an accident while in training mode - that's different! Honestly - Maybe when your company takes ownership of your business process and quality, your poor customer service and shortcomings on your cleaning methods used...you will receive better reviews. As for my family - we will never recommend your business and already filed our complaints with the BBB.

Rainbow came to my house for a carpet stretching and cleaning job. This company shines, I called…read moreseveral companies to compare bids, they were the only company that conducted a free inspection and took the time to understand my project in detail. I have several floor transitions, they were very careful to protect the wood sections and used corner protectors everywhere, I am very happy with their service and price, they are very professional, my carpets now look like new again.

Excellent company to work with, they do a great job! Will use them again . They showed up on time…read moreand communicated exactly what was needed then did what they said they would. Very friendly and easy to deal with, also protected doorway and hardwood when entering the home.

I have used Matt's services for years and he does an amazing job. He is always on time and has…read morehelped me with emergency spills from pets and kids. I would not use anyone else.

BEFORE PICTURES ? No, these are AFTER photos. I hired them for a deep cleaning before my family…read morecame into town. I actually cleaned before the cleaner came so they can just get the details no dishes nothing to put away everything completely open and ready for a cleaning. I even vacuumed my couch. All I asked for was stairway/ living room /dining room /downstairs bathroom /kitchenno bedrooms nothing .And three hours later, this is what I get. The owner didn't even offer a discount. She only offered to redo it later this month. She admitted she had her friend do it who is not a professional cleaner so why would I be paying a professional price? I do a better job myself weekly. I booked this to takeoff some stress because I have three young kids and family coming to town but now I have to redo the entire thing. *** to your bullshit response ~ let's just pretend it wasn't a deep clean. The bare minimum wasn't even done ?? You're gonna look at that photos and pretend that's ok? A basic wipe of counters and a window cleaning couldn't be covered in 3 hours??? This is owners fault not the cleaners. Want to note the girl who came is extremely nice and we loved her. Its owners fault for hiring a friend for the job who in her words " is not a professional "

I've hired more than a few house cleaning professionals over the years and Cindi is by far the…read morebest. Over the past year and a half, she has consistently proven to be reliable, thorough, courteous and professional. Her fees are more than reasonable, her work is excellent and she always has a great attitude. 5 stars

I needed a cleaning service for a very small job and decided to go with Dynamic Duo Cleaning. Their…read morepricing was very reasonable. They were very pleasant to work with, arrived promptly and completed the work thoroughly, paying attention to all details. I definitely recommend this service and will use them again in the future.

I wanted to gift my daughter and her husband with having their new home cleaned before they moved…read morein. I contacted Dynamic Duo on Monday requesting a quote and got an immediate response with a great rate! Communications were easy and they did a fantastic job on Friday of the same week! Every other company I had contacted did not have the time I needed and offered quotes that were unreasonable. We were so pleased with the job they did and it made all the difference for my daughter as they had purchased their first home and did not have to spend additional time to get it move in clean. Thank you so much!

Today they came with a full crew and did a top to bottom cleaning. I'm currently pregnant and so…read morethis took a huge load off so I am extremely grateful. They cleaned lights, baseboards, picture frames, cabinet fronts, fridge and the house smells and looks amazing! I am especially thankful they use the full ECO line of products which are non-toxic as we are a chemical free home. They also use lemon and tea tree essential oils too so everything smells wonderful and I know it's not harmful to our health. They did such an exceptional job cleaning plus the owner called me to fix and over fix the negative experience I had 2 years ago which speaks volumes to their customer service. We will plan to use them again in the near future!

I hired EHC sight unseen only based on reviews while in WA to surprise my pregnant and about to…read moregive birth daughter with her first ever mother's day gift. From the moment I made the first call until they completed the cleaning, I was very much impressed. Celicia was so accomodating, easy to communicate with and caring that it was an easy decision to hire them. My daughter is super happy and keeps raving . In her words: "The house looks and smells amazing!!" She was very happy with the staff that came and let me know how sweet they were. Thank you for helping me take some stress off of my babygirl's first baby. You are all awesome!!