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American Computer Professionals

3.3 (3 reviews)

Services - American Computer Professionals

Cloud services

Security system installation

Security system repair

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Security Camera NY

Security Camera NY

4.8
(25 reviews)

Security Camera NY was the first company to contact me on my latest quest (I've been researching…read morefor 4 months) for a security camera installation. Grace (who answered the phone) was very knowledgeable about what I wanted and arranged an appointment at my convenience. Avner came to survey the areas I wanted for camera installation. He answered all my questions in a professional and experienced manner. He described what options I had in terms of wiring and recommended the best area(s) to place the security monitor. Avner was also the first person who provided a quick written estimate that included the brand name of the merchandise he was planning to use. Grace called later to inquire if I had any more questions about the installation. The price quoted was affordable and within the range I had been quoted by other companies. Based on the quality of customer service I had received thus far, I hired them to complete the job. Avner and Hugo exceeded my expectations on the day of service. Hugo worked tirelessly all day to install the required wiring and cameras. It was very important to me that the wires would not be all over the place as I had seen on many security cameras' websites. Hugo DID NOT disappoint. He surveyed the areas where the cameras were to be placed, and contemplated the best way to install them with a minimal use of wires and be inconspicuous. Avner connected the monitor to the DVR and explained its use in layman's terms. Hugo was very accommodating and would not leave until we were 100 % satisfied with the installation. Moreover, the cameras that were installed provided a clear crisp picture. I find the Security Camera NY was very efficient and thorough from the initial contact to the completion of the job. A year's warranty on labor and parts, free training and support is included in the price. The installation includes a connection to Internet they may be remotely viewed from any PC and any smartphone. I would strongly recommend you hire them. You can't do any better than Security Camera NY.

Avner and his team are very professional. He came quickly to provide a quote to install camera and…read moreintercom, while I change a few things back and forth, he was very patient and adjusted the quote multiple times and provided advice on what is best for our purpose. He also arrange for installation quickly. The team showed up as he said first thing in the morning and worked until 4pm in the afternoon. The wires were run neatly, the team knew what they were doing. So far I am pleased and glad I chose Avner.

Melro Electronic Devices

Melro Electronic Devices

1.0
(1 review)

Poor customer service, dated technology and inflexible in working with clients. We purchased our…read morefirst home and it had Melro equipment already installed so we reengaged with them so that we would not have to go through a new installation process. Worst mistake ever. Once we started living there, we realized that the entire system had a mix or hardwired and wireless solutions, wires stretching through our house and big white boxes sitting in the middle of our windows. Our basement and garage ceiling is a tangle of alarm wiring. There was also 4 different "Melro" boxes in various closets in our house and 2 on the outside. Only one was still relevant, which indicates to me when Melro came to "upgrade" the system they never took down their old equipment, or put things back in the same place, instead continued to drill more holes through walls, window panes and sills and molding. Our house is basically a museum of Melro equipment. Top all this off with the alarm going off on its own and we were frustrated. The last straw was when the batteries started to go out on the "white boxes" that let us know when a window is opened. Over the next few days the dying batteries would set off the alarm in the house between 1AM and 5AM to let us know it needed a new battery. With a 2 and 4 year old at home, this was not a peaceful event. Then, we had no clarity on which of 32 white boxes were losing battery. After calling 3 times to Melro, they still didn't know which box it was to tell us which one to replace. For a $180 they would happily come and change all the batteries for us. We are now in a heated debate on cancelling our 5 year contract. Ron (owner) and his office staff are combative, defensive and not helpful. When I called (again) the 2nd morning of our midnight alarm awakening, his staff never apologized and never asked how they could help. I asked how I can cancel my contract and they said "you cant do that." And now we continue our heated interactions. Melro would not turn off the system to stop the alarms so we uninstalled it ourselves (they did offer to come and do it for $180) and now have boxes of antiquated equipment and ongoing discussions on ending our contract. The last invoice they sent to terminate the contract included an extra year of charges, when calling to explain there was an over-calculation by a year, I was told by the office staff after several interruptions, "to do the math." After several more minutes, she finally acknowledged that her math was incorrect. Stay clear of this one and hopefully we will be able to sever our ties soon as well!

American Computer Professionals - itservices - Updated July 2026

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