5/27/21 As has always been my experience in my 48 years of being a member of this credit union…read more(through several name changes), the service is quick, friendly, and exceedingly competent. It's why I've never needed to make a change to any other banking institution.. In the past two weeks, they've begun using high technology to eliminate the need to fill out deposit/withdrawal/transfer slips. One tells the clerk what you want to do, and how much, and they have a palm print reader to substitute for your signature. Pretty cool!

I went in to open an account. After collecting all of my documents the agent had a long talk with a…read morewoman at the back desk. When the agent returned he told me that I would not be allowed to open an account.

This bank is conveniently located. The people in the bank were friendly and welcoming…read more There is easy access in and out of this location. Parking is available right in front.

This bank is staffed by poorly trained and ignorant people. They have no clue what the bank's…read morepolicies and procedures are. They were decent until they merged with another bank. During the merger, they said that your transactions had to be processed by a certain date and time, because they were temporarily cutting off access to customer funds. I found this outrageous. I have been with other banks during mergers, and never had access to my funds suspended. Somehow, they botched the process and failed to pay my bills despite my request to pay out being 2 days before the deadline. I went into the Branford bank and had to fight them to get the insufficient funds charges reversed when my money couldn't be transferred to my various bill carriers. The North Haven branch, my closest local branch, could not explain how/why the error happened. Nor could the customer service number provide me with a solution. Also, the North Haven branch has terrible hours. They make it impossible for a working person to go into the bank. It's not just this branch that sucks; it's Liberty Bank in general. They have very limited hours for their customer service line as well. If anything goes wrong with your account, they wait until the end of the banking commission deadline to fix errors. Their fraud monitoring is non-existent, and if they make a mistake with your account, they lock you out of it until it's fixed. Yes, they cut off YOUR access to YOUR money for THEIR error! One time they gave me too much money when I made a withdrawal. I returned it immediately, and they acted like I did something wrong, and didn't even thank me.

We cannot say enough wonderful things about Andrea in the North Haven branch. She has been an angel…read morein helping my mother arrange things. She is warm, friendly and treats ever customer as if they were family. Thank you, Andrea, for being so sweet to Mom and adding that personal and loving touch excellent service!

This is not a review for this exact location, but M&T as a whole. I am currently dealing with check…read morefraud. M&T refuses to take responsibility, even though the check was clearly a fake, and a duplicate of an existing check. M&T will not pay back the stolen money, and they want to charge the business for individual check approval in the future. There is no professionalism, no urgency.

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

This may be the worst branch I've been at. They have no idea what an IRA Rollover is. They told me…read moreI had to pay tax on it. Nobody here seems too interested in listening. I called the number they gave me. Useless. You get some guy in India who knows nothing. I just do not understand how anybody with a problem gets it resolved. You call them and it's an automated system. Totally frustrating. One star because that's the lowest.

The service is phenomenal! It's a very customer oriented bank. Associates, such as Stacey, Emily,…read moreboth Diane's, Lori, Shannon are helpful, cordial, knowledgeable, timely, efficient. I appreciate this branch.