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    American Express Travel Services

    1.0 (1 review)

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    14 years ago

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    Hill Barrett Travel

    Hill Barrett Travel

    4.7(13 reviews)
    4.6 mi

    First of all, if you have money to burn, Marquetta is your gal. We used her on a recommendation…read more We wanted a trip to Italy for two weeks. Her first quote was 30K. Yes, THIRTY THOUSAND DOLLARS. Then she got it down to 25K. That's when I started doing my research. I used several reputable companies for tours and hotels and my costs (with the EXACT same flights, hotels, tours) came in at TEN THOUSAND LESS. When I sent her the info and asked if she could look at it, because maybe I was doing something wrong, she wrote me a very interesting email. She said I wasn't comparing correctly because I used different hotels with different class ratings (uh, no, I used the EXACT same hotels). She also said I hadn't included transportation. I did - I went page by page of her quote and priced everything she included. She even went so far as to say she wasn't sure what company I used for a tour (even though I noted it on the spreadsheet). She said they were "some unknown company - good luck!" I've used Viator for dozens of tours, had a customer service issue once, and they have been fantastic. Her quote, "You cannot compare a high-end tour company with the likes of Viator." I did suggest a different hotel in my email but did not include it in my cost comparison. She told me it wasn't suitable and that it was a party hotel. Well she clearly didn't know her stuff there because that hotel came as a recommendation from a friend with two children! They loved it! Direct quote: "I can tell that the price point for the level of arrangements we do is not where you are comfortable spending. But I cannot delve into using random services of unvetted tour companies (Viator) and just booking the cheapest of everything- it never works out for our clients and in my experience only causes issues when in travel." Another, "In the end, I do want my clients' travels to be an unforgettable and memorable experience, and therefore, I cannot cut corners just to make it happen price wise." As a travel agent are you not supposed to get the best deal for your clients? You may warn them with your experiences but you don't make fun of them and tell your customer to basically F off! I asked her specifically if there was any markup because I was OK with something reasonable for her. She swore up-and-down there was no markup. Yes there is, it comes in kickbacks from the companies she uses. And again I am OK with a little something but not $10,000 and an F you attitude. Honestly if she had said so upfront - that she only uses certain companies - then I probably wouldn't have even engaged her for $400. But she never said that. And I POLITELY asked her to let me know why I was so far off. She could've told me all the same things - that she used more reputable companies and worked with the hotels themselves, without the attitude. Snotty and condescending. Unbelievable.

    We recently completed a fabulous trip to Ireland and Scotland arranged by Marquetta Chambers. It…read morewas truly a very enjoyable, adventurous, informative and memorable experience. Marquetta began the planning process by interviewing us and listening very well to our desires and budget, allowing her to tailor a perfect match. She provided great input including pushing us to extend our trip a few days given our stated list of objectives. Her advice, which we followed, turned out to be very insightful. Marquetta also proved her flexibility and resourcefulness when she responded to a mid-trip request for another private tour addition on our last full day in Scotland. She responded quickly and fulfilled our request for what turned out to be a true highlight of our trip. All of the hotels recommended and booked were very good and all of the arranged tour guides were excellent. We also enjoyed several additional perks from our hotels given Marquetta's relationships with them. Another great tool provided by Marquetta was a phone app that captured our entire trip and also provided easy one-click access to important phone numbers and a variety of easily accessible resources describing our destinations, maps, tipping hints, etc. It was an excellent resource that also included an easy path to communicate with her during our trip. We are so glad that we utilized the very professional services of Marquetta Chambers of Hill Barrett Travel for our recent vacation. We are already thinking about the options for our next journey and look forward to using Marquetta's assistance again.

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    Hill Barrett Travel
    Hill Barrett Travel
    Hill Barrett Travel

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    Travel Services

    Travel Services

    4.8(5 reviews)
    10.0 miCapitol Hill

    After spending hours scouring Expedia, Travelocity and Kayak, came up empty-handed. Are you tired…read moreof searching the web every day to score a good deal on your vacation or business travel? You will never look back after using Travel Services. I am so glad i found them and have never looked back. The staff is great and friendly. Mark was excellent to work with. He always responded to phone calls/emails promptly and was extremely clear and thorough with expectations. I was given great prices and a lot of great suggestions, I have wondered why I haven't gone to a travel agent before. If you are doing any complicated trip at all, go to this travel agent. Do yourself a favor: relax with a cold beverage while they search through the airline flight schedules and find you the best deals. They always find great rates (even better than Expedia at times). I highly recommend Travel Services by Mark and will definitely use his services in the future!

    Travel Services (Mark Johnson) is absolutely brilliant when it come to helping clients with their…read morepersonal travel. He is a trusted adviser, friendly, patient, smart, and very skilled when it comes to making your dream travel plans. He's been repeatedly able to save his clients sizable amounts of time and money. Highly recommended!!!!

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    Travel Services - Travel Services  "A Concierge Travel Agency"   Making the impossible ... A reality.

    Travel Services "A Concierge Travel Agency" Making the impossible ... A reality.

    Travel Services - Why fly coach ? We are leaders in providing discounted business & first class air fares. Domestic & International.

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    Why fly coach ? We are leaders in providing discounted business & first class air fares. Domestic & International.

    American Express Travel Services - travelservices - Updated June 2026

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