My husband and I used Charan Vacations to help book our honeymoon and received excellent service…read more The travel experts were quick, responsive and always looked for the deals that fit in our budget. When we returned, they asked for feedback regarding the trip- you can see how important it is for them to know that we had a positive experience. We are also using Charan Vacations to book our anniversary trip this year! I would HIGHLY recommend them for your travel needs.

Excellent service. Charan was great with helping me plan my honeymoon. Very personalized service…read moreand quick response times! I will surely come back to book future trips and recommend to anyone.

Horrible service. I…read morecalled this company to speak with an agent and was told that i will receive a call back in an hour as they are out of the office. Two and a half hour later i called back and spoke with Joyce, who was helpful with some information but said she can email me pricing. The email i received made no sense and you can tell she just copied and pasted the information from somewhere. I sent a reply email and still have not heard back from her. She just lost $6,000 business.

This is a great travel agency. The owner, Joyce Chao, is personable, willing to work with you to…read moreget you the best price, and even points you to other businesses (i.e. the internet) if her price is not as competitive. If you want personalized service, an actual person who can follow through with your travel plans, and be there while you are on your trip in case something happens..Grand Travel and Tours is the agency to call. You have nothing to lose but great service. Since this is a small business, be patient if your call goes to the answering machine. You will always be called back.

There is a large selection of items of Microsoft themed items. The staff were very helpful. On the…read morevalue, was worth it as you do not have to pay to get in there and there is a fun little museum with a lot of cool items that you can look at.

WTF? Bought a 15-month plan oct 2025. Just got notification that it has expired!! On what planet…read moredoe a 15-month plan expire in 8 months?? Total Scam! Fraudulent deception! Criminal computer theft! Naturally there is no live person available to register a complaint!!! Microsoft stealing people's money and not giving a flip about their concerns!!!

I needed to get a visa to visit China quickly as it was a last minute work/vacation trip…read more I searched high and low as its not super clear online where to get a Visa for China and some sites masquerade as the official place to get one as if they were the embassy or govt approved. My Mom got her China Visa here and pointed me to go there. Nothing like a personal referral! We both worked with Addi, most likely the youngest female there and she spoke english which made it easier for since my mandarin is not pristine. Not very personable, though I am not saying she is unfriendly, just a kind of no nonsense, efficient, get my request/transaction done type of deal which is fine with me too. While the non rush Visa estimation takes ballpark 2-3 weeks, Addi got me my Visa in under 2 weeks which is much appreciated for somewhere around $400ish. Very happy as I am writing this review from Chongqing right now!

I was worried I had to jump through a bunch of obstacles but not only did they make the whole…read moreprocess simple but my visa came in like 2 weeks. I seriously highly recommend Lin, she was very kind and communicative, everyone else there is also very nice. Thank you Lin!!!!

I just came back from a 6 night Disney cruise Mandy booked for me. It was amazing. She answered all…read moremy questions and gave great advice. Was very quick to respond. Made it a relaxing trip when all the details were taken care of. This is the second cruise I have done that she booked. I also did her group trip to Greece last year. I am a control freak so not knowing anything about hotels, food, or areas we would be in made me nervous. The trip ended up being the best one I have ever had. I have 3 more cruises booked with her. One I am doing on my own. One is a group trip River Cruise in Europe. And one is a bucket list item for me a group trip to the Galapagos. I am hooked. She works very hard for her clients to ensure they get best deal and know what to expect. I highly recommend giving her a try. Once you do you will be hooked.

Mandy is so great to work with! She listens to your wants and finds you the right place! Also is…read morehelpful with any questions and responds in a timely manner. We have use her before and will keep using her to help plan our family vacations!

Logistical disasters abounded! Went on a "luxury wine and food tour" that was 50% luxury and 50%…read moremotel six. The five day stretch in the middle was a bumbling mix of terrible winery, a jolly tour guide who knew nothing about food or wine, a moldy hotel bathroom and endless hours on a small bus. Had to pay extra for a suite and then had our suite given away to another couple on the tour - with no offering of a refund until we called it to their attention. Fortunately the first hotel was lovely and the last three days saved the whole trip. I paid way too much money for such mediocre service and accommodations and transportation. Trust level with this agency is 0. Never again

My experience was with one agent only so I can't say how the rest of the agents are. She was…read moreunprofessional and unfriendly so I decided to take my business elsewhere.

First of all, if you have money to burn, Marquetta is your gal. We used her on a recommendation…read more We wanted a trip to Italy for two weeks. Her first quote was 30K. Yes, THIRTY THOUSAND DOLLARS. Then she got it down to 25K. That's when I started doing my research. I used several reputable companies for tours and hotels and my costs (with the EXACT same flights, hotels, tours) came in at TEN THOUSAND LESS. When I sent her the info and asked if she could look at it, because maybe I was doing something wrong, she wrote me a very interesting email. She said I wasn't comparing correctly because I used different hotels with different class ratings (uh, no, I used the EXACT same hotels). She also said I hadn't included transportation. I did - I went page by page of her quote and priced everything she included. She even went so far as to say she wasn't sure what company I used for a tour (even though I noted it on the spreadsheet). She said they were "some unknown company - good luck!" I've used Viator for dozens of tours, had a customer service issue once, and they have been fantastic. Her quote, "You cannot compare a high-end tour company with the likes of Viator." I did suggest a different hotel in my email but did not include it in my cost comparison. She told me it wasn't suitable and that it was a party hotel. Well she clearly didn't know her stuff there because that hotel came as a recommendation from a friend with two children! They loved it! Direct quote: "I can tell that the price point for the level of arrangements we do is not where you are comfortable spending. But I cannot delve into using random services of unvetted tour companies (Viator) and just booking the cheapest of everything- it never works out for our clients and in my experience only causes issues when in travel." Another, "In the end, I do want my clients' travels to be an unforgettable and memorable experience, and therefore, I cannot cut corners just to make it happen price wise." As a travel agent are you not supposed to get the best deal for your clients? You may warn them with your experiences but you don't make fun of them and tell your customer to basically F off! I asked her specifically if there was any markup because I was OK with something reasonable for her. She swore up-and-down there was no markup. Yes there is, it comes in kickbacks from the companies she uses. And again I am OK with a little something but not $10,000 and an F you attitude. Honestly if she had said so upfront - that she only uses certain companies - then I probably wouldn't have even engaged her for $400. But she never said that. And I POLITELY asked her to let me know why I was so far off. She could've told me all the same things - that she used more reputable companies and worked with the hotels themselves, without the attitude. Snotty and condescending. Unbelievable.

We recently completed a fabulous trip to Ireland and Scotland arranged by Marquetta Chambers. It…read morewas truly a very enjoyable, adventurous, informative and memorable experience. Marquetta began the planning process by interviewing us and listening very well to our desires and budget, allowing her to tailor a perfect match. She provided great input including pushing us to extend our trip a few days given our stated list of objectives. Her advice, which we followed, turned out to be very insightful. Marquetta also proved her flexibility and resourcefulness when she responded to a mid-trip request for another private tour addition on our last full day in Scotland. She responded quickly and fulfilled our request for what turned out to be a true highlight of our trip. All of the hotels recommended and booked were very good and all of the arranged tour guides were excellent. We also enjoyed several additional perks from our hotels given Marquetta's relationships with them. Another great tool provided by Marquetta was a phone app that captured our entire trip and also provided easy one-click access to important phone numbers and a variety of easily accessible resources describing our destinations, maps, tipping hints, etc. It was an excellent resource that also included an easy path to communicate with her during our trip. We are so glad that we utilized the very professional services of Marquetta Chambers of Hill Barrett Travel for our recent vacation. We are already thinking about the options for our next journey and look forward to using Marquetta's assistance again.

After spending hours scouring Expedia, Travelocity and Kayak, came up empty-handed. Are you tired…read moreof searching the web every day to score a good deal on your vacation or business travel? You will never look back after using Travel Services. I am so glad i found them and have never looked back. The staff is great and friendly. Mark was excellent to work with. He always responded to phone calls/emails promptly and was extremely clear and thorough with expectations. I was given great prices and a lot of great suggestions, I have wondered why I haven't gone to a travel agent before. If you are doing any complicated trip at all, go to this travel agent. Do yourself a favor: relax with a cold beverage while they search through the airline flight schedules and find you the best deals. They always find great rates (even better than Expedia at times). I highly recommend Travel Services by Mark and will definitely use his services in the future!

Travel Services (Mark Johnson) is absolutely brilliant when it come to helping clients with their…read morepersonal travel. He is a trusted adviser, friendly, patient, smart, and very skilled when it comes to making your dream travel plans. He's been repeatedly able to save his clients sizable amounts of time and money. Highly recommended!!!!