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    Microsoft Company Store

    3.3 (104 reviews)
    Closed Closed
    Updated 2 weeks ago

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    Ruby S.

    We didn't realize we wouldn't be able to tour the visitor center on that one Friday we arrived due to a private event. Spectators or outsiders people watching thinking, "Wow! Lucky!" or fill in the blank. Many of the employees at the front desk, visitor center and store were outgoing, humorous and open to answering questions. Theme focused on Minecraft in a portion of the store. There's a variety of items sold in the store from pickleball sets, hydroflasks, exercise/gym attire, and more. Surprisingly, our son chose and dad purchased a kit and pricey ballpoint pen. The purchase included a huge, recyclable Microsoft bag. They also offer internships to students interested in coding. Inquire within. Don't forget to take pictures outside and indoors with Microsoft logo. We would definitely love to return when visitor center is open to the public.

    Carolyn L.

    If you like tech or are a geek, you will love this place. I find it interesting. Parking is easily available. There is a miniature size of the Microsoft campus on display and it is huge! You also get to read about the history of Microsoft and the people involved from the beginning. There are some interactive areas where you can try out the games or gadgets. It is pretty much a good place for both children and adults. The opening hours are during office hours of Monday to Friday. But do check the website before going as it may change during the holidays.

    Microsoft's Minecraft playing area!
    Owen M.

    I absolutely loved my visit here. Now i must admit I love this type of stuff so my opinion may be swayed, but this place of awesome! They have tons of items for purchase, both the regular electronics made by Microsoft and some special merchandise such as clothing. bags, pens, and more. One thing to note during my visit which was in late July of 2022, they were having a supply problem, and many of the shirts they were selling were only available in 3x, which seems kind of crazy. Other than being a store, there are lots of of other areas to see, such as a mini museum of microsoft, an area for kids to play Microsoft's game "Minecraft", and much more. Truly an excellent place Microsoft has built for the public to view!

    Dwayne O.

    What a pleasant surprise, was not expecting much to do but they had a lot interactive electronic things to do. We spent probably a couple hours playing with all the items and photos. Would recommend Microsoft to attach more Microsoft Logo to their items that they sell. Fun place for geeks and non geeks

    Campus Shuttle
    K M.

    6/27/19 My husband is a HUGE Microsoft fan. He teaches Microsoft technology and when you joke about people "drinking the Kool-Aid", there are times when I think he bathed in it. :) He had a contract this week to teach at Microsoft and this was the first time our son and I were able to join him on the trip. The Visitor's Center is cool. There is a little history, but I thought it seemed a little too abbreviated. I liked the map of the campus -- it's huge! The tech was really cool. Our six year old found a Minecraft station and I found a tablet and played Solitaire. We dropped a nice chunk of change at the store. I made some guy laugh when we were looking at flash drives and our son declared he wanted one. I said, "You're six! You don't have files!" :) My son was really bummed that he couldn't try the VR (he had to be 13) so I kind of wish they had just a little bit more for younger kids, but overall I'm glad we were able to go. It's a nice center and it's totally free to check it out!

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    Microsoft has terrible customer service, poor quality products, and overall was not helpful in supporting me with any issues i've had.

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    Page 1 of 3

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    Review Highlights - Microsoft Company Store

    I took my parents to the Microsoft Visitor Center because he is an avid fan of Microsoft and computer products.

    Mentioned in 7 reviews

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    Computer Surplus

    Computer Surplus

    4.1(40 reviews)
    2.2 mi

    First Vibes Value is underwhelming. I'm an electronics…read moreassembler and I former field service technician/electronics repair tech. Their GPUs, PC cards, networking & other peripherals are 5 - 8 generations old, yet they often want the higher end of the average price of those same completed/sold items on eBay. And sure, that's fine, if what you're selling is 100% tested/working, in great condition, cleaned and/or comes with a limited warranty. Instead, lots of items are dirty, scuffed up, damaged, and/or missing critical components. For instance, several of their motherboards were missing IO shields. Bonkers Pricing! 5-6 generation old GPUs (GTX 770, 970, RX 570 etc) were $60 - $125; SCSI cards (only $1 at RE-PC Seattle!) were $14!! By far the worst offender by a long shot was their motherboard section: They had an Asus Prime A320M-A, marked as "tested" and came with stock cooler, plus IO plate. They wanted $100!! This is an entry-level, first-gen AM4 socket (so Ryzen 3/5/7/9 CPUs) however, if you wanted to pair this board with a newer Ryzen 5000 series, for example, it wouldn't just work natively. You have to update the BIOS in the board first, and you'd 100% have to do this Bios update WITH an older Ryzen CPU, which is tricky even for tech savvy gamers. Lastly, this board and other entry level ones like it can be found elsewhere for $40 - $70, and often in way better condition, or with the BIOS update done by previous owner/seller. Other cons Some items have stickers that do say "tested", while others don't have any stickers. You have to just walk to the front and ask. Things are organized in big totes, but it's hit or miss finding parts you need, as the store as a whole is incredibly dirty and dingy, with random fully built systems, speakers/sub woofers, TVs and other electronics randomly placed in between these totes, none of which are ever grouped together. Some of their pre built laptops are up near the front desk, which I'm sure is due to the Kensington locks to prevent theft, but their desktops are everywhere, so if you're looking, your better off calling to ask ahead of time, to ask what they have in stock. Otherwise if you come in on your own, and especially if you're not a tech nerd who knows what to look for, you're absolutely going to have a really tough time finding things. The Pros 1) The staff seem knowledgeable about parts, and the repair they were working on when I walked in was a more challenging board level diagnostic test, which told me they have experience and knowledge in this field. 2) They have TONS of stock, especially in monitors, old hard to find adapters, cards etc. So, if eBay seems like it'll take too long, you'll likely find what ya need here. Repairs They do offer repairs, and I overheard a customer call on the phone and ask the guy working here if he "had updates on his PC they are fixing." The worker did acknowledge the shop did in fact still have it on their bench, but "needed another day or so to give any updates." I worked and managed a repair shop on the Eastside for 4+ years, and based on my experience, when you tell somebody only that you "need more time," it's 99% of the time due to 1 of 2 possibilities: 1) You haven't had time to even look at it; 2) You've run some diagnostics, but it yielded little/no clues as to how it can be fixed. Why transparency matters I think it's critical to communicate with customers and see their problems from their perspective. Instead of just treating them as a work order number, and getting them off the phone as quickly as possible, which is what this shop did. When I ran my shop, I always greeted the customers warmly, often by their first names (as most of them were repeat customers) and just be completely honest with them, even if it's news you may think they don't want to hear. I learned the hard way that if you don't give them information they're paying you for updates on, it often just makes follow up communications much more challenging, and can easily sour business relationships. In summary, this shop has a LOT of potential! They're in an AMAZING location, close to Microsoft and high value real estate, and they have the expertise, but couldn't help but notice the passion and organization was extremely lackluster. And yes, I realize this review focuses heavily on the negatives, but I do this from a lens of constructive criticism for my industry peers, to better improve public assumptions of the consumer tech repair industry, and to improved awareness of the right to repair laws. I hope this helps somebody, whether it's a potential customer, or the owners of this business. Thanks

    It seems like nowadays it's so hard to find a PC repair place where the guys actually know what…read morethey're doing. I've used the Geek Squad and others in the past and they were worse than useless. But not these guys! They were recommended to me by my neighbor, who is a Programmer with a major software company, and boy was he right. My computer crashed and would not reboot. They were able to repair it to the point of booting, and it could be used, but it was really old and definitely past its expiration date, so I reluctantly decided it was time to move to a new computer. They were able to recover all of my data (which I had of course failed to back up for months) and my web bookmarks. Phew! And it cost WAY LESS than I was expecting. I then ran into some issues with my old monitor not working with my new computer, and they helped me figure it out without charging me any extra, even though realistically they should have because this had nothing to do with what I had already paid for. I find the negative reviews baffling -- could it be that they are putting their review in the wrong place? I've seen this happen to a friend of mine who has a small business, and he regularly gets negative ratings from people who thought they were rating a different company with a similar name. Nothing I saw over 3 days of interacting with these guys even remotely resembled the negative comments. Bottom line -- if you have issues with your computer, definitely start here. This is the kind of small, local business we need to support.

    Photos
    Computer Surplus
    Computer Surplus - 5 gen old GPUs. Also very overpriced.

    5 gen old GPUs. Also very overpriced.

    Computer Surplus

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    Hard Drives Northwest - Business Store Front

    Hard Drives Northwest

    3.8(36 reviews)
    2.1 mi
    $$

    I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

    If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.

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    Hard Drives Northwest
    Hard Drives Northwest

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    One Hour Device Repair - Redmond

    One Hour Device Repair - Redmond

    4.1(276 reviews)
    2.3 mi
    8 years in business
    Family-owned & operated

    Top-notch service! Fast turnaround, reasonable rates, and friendly staff. My phone works perfectly…read morenow. Definite 5 stars!

    Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

    Photos
    One Hour Device Repair - Redmond
    One Hour Device Repair - Redmond
    One Hour Device Repair - Redmond

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    Bel-Red Electric - untitled

    Bel-Red Electric

    3.4(43 reviews)
    2.1 mi
    Locally owned & operated
    Established in 1983

    I got 3 quotes from Yelp to trouble shoot my video doorbell problem. This company came in the…read morelowest at $79 ( see the image attached below SEE THE PHOTO SPECIFICALLY CALLS OUT ITS A FLAT FEE). As the price was too good, I called the company to confirm the quote was accurate. I explained the issue to the receptionist again over the phone, and she told me it's gonna be quoted price for sure. On the day of the appointment, the electrician told me the $79 was just the trip fee, and the actual cost to fix the problem was going to be another $169. I told him my communication with the receptionist over the phone, but he simply said a receptionist can't quote for him and when I rejected the price, he left. I then called the company to talk with the receptionist about the incidence, she flat out denied ever telling me the price was $79. UPDATE: after putting up this review, I called the company again, telling them I have the screenshots of their " flat rate" quote. The company asked me to send them a photo of the screenshot and they will investigate and get back to me.I did. I didn't hear back until today, seeing bel-Red's unapologetic response below. I am downgrading my review from 2 stars to 1 star ONE MORE UPDATE: I noticed Bel-Red says there's a "previous communication "CANned" I am not sure what that means, but this is the whole communication I got. If he can provide any communication indicating this is only the trip with a post date earlier than this communication, I would love to see it.

    A fantastic experience with Tim and Barak from Bel-Red Electric. Not only were they quick to…read morerespond but were quick to be available, thorough in explanation, and resolved our issue with multiple outlets being out. Highly recommended.

    Photos
    Bel-Red Electric - Untitled

    Untitled

    Bel-Red Electric
    Bel-Red Electric - Untitled

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    Untitled

    Computers N Things - Laptop's for sale.

    Computers N Things

    3.3(3 reviews)
    6.7 mi

    I recently had contact with Antonio of ComputersNThings. Due to a misunderstanding and serious…read moremedical issue in his household during the time I called, he was abrupt with me and disconnected while trying to put my call on hold while another call was coming in. We have since solved our misunderstandings. While I have not had any service yet from his company I have no reason to think (based on his reviews) that the work he does is not top-notch. James W

    I found Antonio through an on-line search. He had a few good reviews, so I called him to help me…read morerecover data from a corrupted hard drive. -- - He said it would take 3 days. -After a few days, he said he needed more time. -Then he said he was sick. -On August 7th, he said it would be ready "for sure before Monday". -It has been 3 weeks now. He won't answer his phone and won't respond to texts. I went to the address listed on his business card, but it isn't his actual address. (I was told he gets mail delivered there, but he never actually lived there). His website was active when I found him, but now it is showing "expired". -He sent screenshots of the files I wanted to recover, but he hasn't completed the work. -All I want is to receive my hard drive back... (I get it, life happens - I've had urgent life/death matters to deal with too - you can't just disappear and expect people to be happy. Ask a friend to pick up the hard drive and return it to your customer.)

    Photos
    Computers N Things - Computer upgrades.

    Computer upgrades.

    Computers N Things
    Computers N Things - Software installs, software upgrades and software troubleshooting issues.

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    Software installs, software upgrades and software troubleshooting issues.

    Microsoft Company Store - computers - Updated August 2026

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