I had to bring my young son in for stitches early Sunday morning. We were able to check in online and find out the estimated wait time which was very helpful. The front staff were wonderful and caring. The woman who took my sons vitals put him at ease and the PAC, Louise, explained the procedure to my son and this helped tremendously. Short wait time and great care! read more

Very helpful, great front desk. speedy care but also detailed so that I left with actual information that i was looking for. thank you to Lawrence and the rest of this team for the help! read more

I stopped in on a Friday afternoon due to a severe allergic reaction on my neck and face. I was seen by Charity, who told me I had a "chemical burn" and suggested I go to the dollar tree to get Dermasil, with Aloe. in fact, she was so specific that she suggest that I pull the page to make sure I have the right brand and store (Dollar Tree). When I inquired about steroidal treatment (to expedite the healing) she said "you really don't need it, in fact I discourage it. Dermasil should do the trick!" The implicit racial bias was unreal. After using the non-working lotion, I went to Mercy where I was treated, prescribed an expedited dose of prednisone. When I shared with the ER nurse what happened at AFC, she was in shock I was refused proper treatment. Charity, your name isn't at all fitting. And your ability to treat patients with equity needs work. read more

I hurt my shoulder and went in to get it checked. The wait time was ridiculously long to be seen for less than 5 minutes. I said I had joint pain and the NP did not even feel my joint and just said that because my motion wasn't limited that it was just my muscle. As an accident prone athelete, I know what both muscle and joint pain feel like, it is not muscle. Again, she also didn't even feel my joint, nor did she wash her hands. And also, just because my range of motion isn't limited, or that my shoulder wasn't fully dislocated, does not mean there is nothing wrong the joint. When I tried to bring that up she just dismissed me and was condescending. I will be going somewhere else for a second opinion. edit to add update- on second opinion it was partially dislocated, so the np that saw me was either incompetent or just doesn't know how to listen read more

I went to this location at 8:01 AM and I waited for 3 hours in the waiting room, while everyone who came after me received medical care after me. I was given every excuse as to why I was not being seen until I caught both medical representatives lying to me about the wait time. I am very sick and just want to see a doctor to get some help ea in the day and to avoid a trip to the ER. I had to leave this location with out seeing a doctor sick as a dog because they only made provisions to service my White neighbors and left the only black person unserviceable for hours! my lawyer will have to take a peek at this case to make sure no 1940's discriminatory behavior took place. I was treated horrible with attitudes from the gals working the front window. if your black I would definitely avoid this place. so sad folks do business on the color of your skin still. steer away if you see fast and safe medical service. take it from Miguel. read more

Massive sign out front: WALK-INS WELCOME Me: Walks-In Them: You need to make an appointment Me: I was exposed with someone with Covid and need to get tested Them: go outside and wait until a doctor comes out *40 minutes later* no doctor comes out Me: leaves Also they charge $130.00 for a covid test which seems odd/no other places do read more

If you're getting a covid test they force you to see a doctor. But they don't tell you that up front. Other AFCs don't do this. After waiting 2 hours outside in the cold (because slots fill up by the time they open) you fill out a form to come back to take your test - they don't tell you here either that you have to see a doctor. 8 hours later we finally get a call to come back for the test where we were surprised by the doctor visit. Oh but here's when they tell you that you can just pay $150 for the test and not see a doctor. Staff was obviously irritated all day. I'm sure they'd have less irritated patients if they were up front about everything to begin with, and more transparent about the wait times - first it was an hour for the phone call, then four hours, then they said maybe three hours after that. You're better off at CVS for covid testing. read more

I visited AFC Urgent Care, Cooley Street, Springfield MA, on 4/25/23 late afternoon because my PC office was unable to see me until 4/26. After being ill for a week taking OTC medication, I had worsening bronchial symptoms, wheezing and shortness of breath. I checked in, and had a wait time of 1.5 hours. My reason for visit was triaged quickly, I was so impressed with the Front Desk receptionist, Medical Assistant who alerted the Physician's Assistant, Kate Howard that my oxygen level was a bit low. I received nebulizer treatment twice, chest x-ray and Kate provided a thorough explanation of the plan whether I had bronchitis or pneumonia. Prescriptions were sent in so promptly, we were able to pick up medication in less than 1 hour after my visit. Very impressed, great team! read more

I am soo soo disappointed with the service or lack.of service, care and compassion from my recent visit to ufc urgent care in Springfield. I work landscape construction and I have been hurting and picking out pieces of glass from my hands. I have severe marks and raised bumps etc on both hands and expressed that to the nurse and doctor. The doctor came in and didn't even introduce herself to Me or say hi for that matter. She said " what do you want me to do I'm not a surgeon"? Noone inspected my hands or anything. Very judgmental and thought I was lying or down played what was going on. I said maybe I can get a xray so I know what's going on? I was furious. That behavior is unacceptable. I can show pictures.of my hands and nor did nurse or doctor even show any sign of care so passion concern nothing. This place is a joke and all they care about is getting money in their checks to do absolutely nothing! ​​ read more

one of the staff were so nice and took there time so nice I will go there again if any problema they deserve a raise

Completely unprofessional and rude. The PA dismissed me and completely disregarded that I was much worse just because she had seen me a couple days ago, stating "she hasn't even let the medication kick in" clearly it wasn't doing anything if I feel worse. As I tried to check in, I was told that the PA didn't even want to see me and they continued to talk about me behind the door as if I couldn't hear them. Needless to say these miserable people should not be allowed to have a license to practice or even have patient interaction if they feel the need to act entitled and disrespectful. The reason they are there is for the care of patients but clearly that isn't the case at this place and it's sad. read more

I have been waiting an hour for a scheduled COVID test. I could have done a fast drive up anywhere. Why bother having patients make appointments? Meanwhile I'm sitting here with COVID symptoms in their waiting room. They have no separate area for people with symptoms nor do they have you wait in car, which I asked about. And no social distancing seating. What is up with this place? Do not come here for testing! read more

The staff that takes care of you are really efficient in getting you in and out quickly -- my whole appointment was less than a 30 minutes. HOWEVER, a bunch of scam artists reside in this operation. I went in for a UTI; I very clearly was only exhibiting symptoms of a UTI (i.e. burning sensation when urinating, sense of urgency to go constantly, feeling like my bladder isn't emptying at all, blood in my urine). So they ran a urinalysis test to diagnose it and also a pregnancy test even though I was not exhibiting ANY SIGNS OF BEING PREGNANT. And the kicker here is that they didn't tell me at the time that because of my age and because I'm in for a UTI that their bogus protocol is to run a pregnancy test while I was there. It wasn't until I got a bill in the mail to pay an outstanding balance that I learned that they ran the extra test I did not need, want, ask for, or was told. read more

AFC Urgent Care Springfield - Mailed bill breakdown - Urgent Care Near Me - Springfield, Massachusetts

I brought my daughter in because her doctor was unable to see her. I had never been to an urgent care before and was extremely impressed by the office. We got there and only had to wait maybe 15 minutes to be seen. The staff was very professional and attentive to our situation. I was very impressed with everyone's professionalism. read more

I brought my son in today for a piece of metal in his eye.the staff was wonderful, we were seen promptly and when the PA felt he needed to see a specialist. We got an appt that night. Thank you read more

I have visited this facility twice in the past few months. Both times, I encountered a staff that was incompetent, lack compassion of any kind, did not seem motivated to do their job and that their last concern was customer service. On the first visit I went there because I cut the end of my finger on a table saw. The cut was deep and quite painful. All they did was put a bandage on the wound which was put on so poorly it didn't stay on for more than a hour before bleeding through. I asked for stitches and was told it wasn't worth it. My next visit was last Friday. I went because I had some type of insect bite on my middle finger. The finger was swollen two to three times its normal size. They looked at it and gave me a prescription for an anti biotic. The pain I was experiencing was at a 10 level and the told me if it got worse to come back. They did not want to lance it. When the pain scale is 1 to 10 I'm not sure what's worse than 10. The next day I had to be out of state and my finger hurt so much I went to a clinic there. The NP immediately called an orthopedic surgeon and sent him a photo of my finger. Turns out is was a bite from a brown recluse spider. The surgeon wanted to see me and after one look he told me I needed immediate surgery to drain the wound. Since then I have had the wound packed and I have been changing the dressing myself. Today I went back to see if they could do a follow up on the finger from the visit I had last Friday, one week ago. All I wanted was a professional opinion as to whether or not I should continue to let the finger drain or should I get it stitched up. Well, I wasn't given the opportunity to explain what I was looking foI was told I would have to fill out another registration form and all the other paperwork they require, plus pay an additional copay for the visit. I said never mind and walked out. Bottom line, if you want to waste both your time and money, go to this clinic, I will never, ever return. As I said at the beginning of this review, they are incompetent and do not care about you as a patient. read more

I was at doctors express 2 times within the past week. On both occasions I was treated with kindness, professionalism, and great medical care. There is nothing I would change at either of my visits. D read more

I called ahead to check on the wait and they said there wasn't one. As soon as I got there the place filled up right after me. This place is called urgent care, but sometimes it's not so urgent. My last visit was 90 minutes. The place is real modern and clean. They have a screen with your name and wait time, but it didn't seem that accurate. Some people that came in after me, were taken in before me, which got me kind of mad. The staff is efficient and mostly pleasant. I've dealt with different staff, and found one with a bad attitude. They do blood work there and can give you results, but certain tests have to be sent out. You can check in online, so that might make your visit faster. The rooms have TVs and bottled water. They call you to check up on you. It's kind of a pain that you have to fill out the same paperwork each visit. read more

My co-worker recommended this place and what a mistake but I felt really sick and it was the weekend. Front desk staff was pleasant, nurse taking vitals pleasant and then...the doctor. Dr. Wendelyn Knowles Reymond. Bad attitude and looked at me like I had 5 heads when I told her what I thought might be wrong with me, and she clearly didn't like the fact she didn't tell me first. She went on to ask, "Do you think it could be something else? I said, "Yes, it could be" however she never looked for something else. She left the room, never said goodbye, hope you feel better, someone will be in soon with discharge papers. I knew what she prescribed was a "bandaid" prescription and sure enough 3 days later I'm in my primary care physician's office. And what a novel idea, she did a blood test. I have no thyroid (removed 4 yrs ago due to cancer) and the hormone level was too high. Medication adjustment needed for that 1st and I felt a little better then treatment for other issues next. Don't bother going there. Find somewhere else. read more

Brought my child for a simple evaluation of her ankle after a sports injury. Made us wait 1.5 hours then sent in the nurse practitioner who had kept us waiting saying she wasn't qualified to do a pediatric evaluation. Complete waste of time. Very disappointed. read more

WOW! Doctors Express just changed my opinion on going to the doctor.I have never written a review for yelp before because I am a bit of a geezer. But I decided I just had to give Doctors Express credit where it is due. I am really excited to know that there is something like this available to us in the Springfield area now. I had never used an urgent care center before and really didn't even know they existed until I saw their commercial. I just always assumed that if you needed stitches or an x-ray you had to go to the ER, which meant HOURS of waiting and a big copay. So when my wife sliced open her hand while cutting a bagel, I figured we may as well give Doctors Express a try. It far exceeded my expectations. Right off the bat I was impressed with how nice the office was. Clean, comfortable, nice flat screen tv to distract our grandson. The staff was great, a nice young girl checked us in and was very helpful. I was very pleasantly surprised to learn my copay was only $15 with Health New England, at the ER it would have been $100! There were two other people waiting ahead of us and apparently some patients already in the exam rooms so I figured it might be a little while, but just ten minutes after sitting down they called my wife back. After checking her vitals they put us into an exam room to wait for the doctor. Again, they were busy so I was expecting a long wait, but when I considered the ER alternative I was more than happy to wait. We maybe waited in there for about 10 minutes but during that time the nurses came in to check on us several times to make sure everything was ok and inform us where we were in the line-up. There have been too many times that I sat in my own doctors office for 30 minutes with the door closed just listening to everyone outside wondering what was going on, so this was a really nice approach. Finally the doctor came in and he was great as well. Super friendly and gentle while examining my wife's cut. He stitched her up and told us we were all set and we couldn't believe it. We had walked in the door less than an hour before! read more

Be sure to call this place before you go there sick. They are only for rich people. They only take insurance plans that are very expensive. They do not take any insurance provided by the state of Massachusetts; Masshealth or Health Connector plans. They will offer to see you if you pay out of pocket. Of course, poor and middle income families, who are struggling to stay afloat can just go to the ER to be seen. Doctors Express might be a nice building. They might have decent doctors, too. They are not helping the people who need it most. Doctors for the rich only.... read more

Had as good a first experience with Doctors Express as possible. I had been suffering with poison ivy for more than a week, and knew I needed a prescription that was stronger than the over-the-counter stuff I had been using. I called my dermatologist, but couldn't get an appointment for 3 days, which would have been misery. I was in and out of Doctors Express in less than 1/2 an hour, with 2 prescriptions in hand. Symptoms have been greatly reduced. Will definitely go back and highly recommend. read more

My review is about the online check in. It's a hoax. Don't bother doing it because it's false advertising. I checked in online and it told me to arrive at 1:56pm for my appointment, I arrived just before that time. Relieved to see my name on the television which is where the queue is displayed I was number 2 in the queue out of 5 names. So I've been here before many times and this was the first time I did this because I have small children that need to be watched at home and are sick as well so I didn't want to spend half my day waiting, then the women gives me paperwork and then tells the other worker to move my name down on the list because other people walked in before I arrived! Like what the hell is the reason for a online check in if people can walk in and skip me. I was technically doing my waiting at home to avoid waiting in the waiting room for hours while my children are sick at home. I hate urgent cares for this reason I prefer going to my primary care doctor but I was pretty sure I had strep and wanted to start antibiotics ASAP. So like I told the front desk staff if there was a suggestion box I would make sure it's noted that the online check in is a hoax and They need to abide by the times it gives the patient for an appointment and if clients walk in it's because they didn't use the online check in which is supposed to be a convenient way to minimize your wait time. It helped me not one bit because if I were to come when I booked my appointment which was 40 mins early I would have been better off. Hope corporate really looks into this because I think more people will be getting upset if they decide to use this service.. The nurse was really friendly and attentive so this isn't regarding the quality of care that was great. read more

Excellent service. My PCP and doctor husband didn't know I had pneumonia! They thoroughly examined and Xrayed me. Antibiotics were immediately prescribed to be picked up at a nearby pharmacy. Cheerful office personnel. read more

They are friendly and relatively quick, as far as walk ins clinics/urgent care facilities go. They are a nightmare as far as handling billing. Apparently, although they advertise the insurance plans they accept, they would prefer not to have to go through the process of submitting claims. They told me on my visit that the visit was not covered by my insurance and I would have to pay the entire amount. I called my insurance company two weeks later only to find out that Doctors Express never even tried to process the claim. Now I have to collect the necessary documents and submit for reimbursement. If you choose to go there be prepared to pay the full amount, even if you have insurance. read more