Zero rating. Horrible. Got there 6:55pm in the worst pain of my life and they told me I couldn't be…read moreseen. Mind you, there was ONE person in the waiting room and they don't close till 8:00pm. Disgraceful.

Made an appt for 1:30; 2:30 still no call .. mind you I came here before and they ask me to make an…read moreappt cause they don't do walk ins. But while I'm sitting there waiting, they're accepting walk ins.. smfh .. terrible fckn service and place . This don't deserve no stars at all but since they making you choose a star to comment‍

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

Very helpful, great front desk. speedy care but also detailed so that I left with actual…read moreinformation that i was looking for. thank you to Lawrence and the rest of this team for the help!

I stopped in on a Friday afternoon due to a severe allergic reaction on my neck and face. I was…read moreseen by Charity, who told me I had a "chemical burn" and suggested I go to the dollar tree to get Dermasil, with Aloe. in fact, she was so specific that she suggest that I pull the page to make sure I have the right brand and store (Dollar Tree). When I inquired about steroidal treatment (to expedite the healing) she said "you really don't need it, in fact I discourage it. Dermasil should do the trick!" The implicit racial bias was unreal. After using the non-working lotion, I went to Mercy where I was treated, prescribed an expedited dose of prednisone. When I shared with the ER nurse what happened at AFC, she was in shock I was refused proper treatment. Charity, your name isn't at all fitting. And your ability to treat patients with equity needs work.

Excellent front desk Staff, kind Physician, about an hour from start to finish. Very good.read more

From the owner: At Xpress Med Urgent Care, experienced emergency medicine physician Mansoor Zaidi, MD, and the team…read moreprovide primary care, urgent care, and family medicine to people of all ages in Springfield, Massachusetts, and throughout Hampden County. The Xpress Med Urgent Care team has more than 23 years of emergency medicine experience. The office is conveniently located, has plenty of onsite parking, and features advanced technology, including digital X-rays, electrocardiograms, and onsite laboratory draws. Although the practice primarily focuses on same-day urgent care, patients can also receive flu shots, intravenous (IV) hydration, pediatric care, and physical exams. The team even offers specialized services, like cardiovascular health and diagnostic imaging. The Xpress Med Urgent Care team takes a patient-centered and holistic health care approach. They always make time to answer questions and walk patients through diagnoses, explaining the various treatment options in depth. Whether you're looking to establish a medical home for your whole family or simply want to check in on your general health, Xpress Med Urgent Care can assist.  Call Xpress Med Urgent Care today to schedule a new patient appointment for yourself or your child, or book an appointment online.

Wouldn't recommend this place to anyone!!! After a couple of…read moreweeks being seen by a PA not a actual Dr. He finally realized that there might actually be something wrong with me since my condition was worsening. I was in such incredible pain and it was very nerve wrecking not knowing what's wrong. Do yourself a favor and go elsewhere.

went here for abdominal pain and the wacky doc ended up giving me a pap smear and tested me for…read moreSTDS. When asking questions he seemed slightly rude and was in a rush. The place reeks of cigarette smoke and must. Never Again. Long wait time.

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The entire team is tops! From the time you walk in you are greeted with prompt professionalism and…read morethis gets carried through the entire visit. Provider Mary Beth PA is an attentive and caring professional - Metal shard in my heel "puncture wound" which required removal. She managed it with ease. It was not the first time we have been here and would come back with confidence in the care. Thank you!

I went to the clinic on Monday March 10th as I was extremely ill. I told the doctor that I thought…read moreI had a sinus infection because I generally get them this time of year. She opted to test for Covid and the flu which is understandable. The tests both came back negative and I stated I would need antibiotics because it's the only thing that works or I'll get worse. She said that I should simply rest and it'll run its course. Not listening to her patient caused me to get pneumonia and now I'm out of work again with worse symptoms way more pills to take all because they won't give antibiotics or listen to their patients.

Making an appointment was the easiest thing about this place…read more Now, I know why. Even though the wait times were short and overall the staff was friendly, the communication is TERRIBLE! I was assigned to Katlyn Lavin PA-C. My initial visit seemed fine but a little off. The nurse in charge of taking my initital vitals was pleasant enough, even though she seemed a bit unsure of herself. When she attempted to take my temperature she explained that the thermometer was a "bit temperamental". She was unable to make it work and said we would get back to that. Although we never did. Also, in taking a basic eye test, they made me stand in a hall with one eye covered reading letters off a chart. Seems easy enough. Except, at least 3 people walked down the same narrow hall which was incredibly distracting. All of that could be overlooked if the rest was consistent, but far from it. I had several blood tests taken as well as an EKG. I was told that if anything was off with the results, the doctor would call. I was also asked to make an appointment for the following week to have a Holter monitor attached for 48 hours. While speaking to the woman at the front desk, she asked if I needed an appointment card. i did not as I had entered it in my phone. When I showed up Monday, no one had put me in the books. Perhaps, they need to make their own appointment cards. After only a short wait (once again, this makes sense now), my monitor was put in place and then I was handed an appointment for a specialist in Springfield. I was told my blood results were not back yet, they were setting up a total of 3 appointments with different specialists for varying conditions. I am all for being cautious, but this seemed completely peculiar as I just had the monitor put on AND, the PA still had not called. 2 days later, I returned the monitor. Katlyn was not in the office and my blood results still weren't in. This was a week after the "2-3 day" window they had initially told me it would take. Funnily enough, when I opened my mail 2 hours later, my blood results were there with some pretty shocking news. News that the Dr. or PA or whomever was supposed to call me with. I called for 2 days in a row to ask questions. Stacey told me Katlyn was with other patients and she would hand deliver the messages. No reply. But I keep getting mail from the appointments set up from specialists. This seems to be a practice that treats patients like a Production Line. Don't waste your time as they clearly won't waste theirs.

STAY AWAY if you need an XRay ! I recently had an accident where I injured my lower back. The next…read moreday I went to an urgent care and got 3 different medications. Nothing worked, so I got an order for therapy. Being in a lot of pain, a few days later, before Physical Therapy started, I went to Convenient Care for an XRay. 36 years ago I broke my hip, and of course had surgery. The day after I had the XRay, I received a frantic call from my primary care doctor's office telling me that the XRay indicated that I had broken or fractured my hip again, and an ambulance would come get me. I said that if I broke my hip, I couldn't be walking on it, or going up and down stairs. She said that due to the angle of the "break" I could be this mobile. She also informed me that a blood clot could form and go to my heart, lungs, or brain and kill me. I told her that I was scheduled to start physical therapy that day. She strongly advised me against it and said GO TO THE HOSPITAL! So from 11:00 A.M. to 6:00 P.M I laid on a gurney, which just exasperated my injury more. I had a M. R. I. and at about 6:00 P.M. a doctor approached me and said that I could go home. My hip was NOT broken. What was being seen were old healed scar seams from 36 years ago. So the lack of ability to read my XRay correctly by a Convenient Care radiologist cost me a day in the hospital, and a delay in starting Physical Therapy.

Horrible medical establishment. State they are open until…read more4:00. No they stop taking patients at 10:30. No where on their website does it state this. Drove a distance to be seen for an urgent matter and was told oh we are not taking any more patients. Baystate drs stop recommending these awful urgent care businesses.

Every visit to this urgent care requires patients to fill out a very long questionnaire and even…read morecheck themselves in. What exactly is the purpose of having front desk staff if patients are expected to do all the administrative work themselves? I've been sitting here waiting while hearing multiple staff members in the back laughing, joking around, and being very loud. Meanwhile, patients are left to handle check-in and paperwork on their own. When you're not feeling well, the last thing you want is to spend extra time completing lengthy forms and waiting while staff appear more focused on socializing than assisting patients. The process feels unprofessional, inefficient, and disrespectful of patients' time. A healthcare facility should prioritize patient care and customer service, especially when people come in sick and needing help.

I went yesterday I was very sick, the provider took good care of me after an X-ray and exam she…read moregave me the medicine I needed and I already feel better!! Thank you! They always take good care of my grandchildren as well!!