I called American Freedom after having my 1st accident with my Infiniti. The lady that answered was very friendly and courteous as I asked a thousand questions about what to do. She offered to email me the paperwork and shop information, which i really appreciated. It was hard finding a good insurance rate for my coupe. American Freedom got me a great rate. I definitely recommend. read more

American Freedom Insurance - Insurance Near Me - Mount Prospect, Illinois

I am extremely disappointed with my experience with American Freedom Insurance. I had an accident involving my 2018 Chevy Cruze when I hit a deer. I submitted my claim expecting my insurance company to help me through the process. Instead, my claim was denied based on an allegation that my vehicle was being used for work. I strongly disagreed with that determination. My vehicle was being used for personal transportation and commuting, and I provided documentation from my employer confirming that I do not transport clients as part of my job. Despite providing this information and appealing the decision, I have continued to deal with this situation for months. What has been especially frustrating is the amount of time, effort, and stress this process has caused. I expected my insurance company to investigate the circumstances fairly and work with me, rather than leaving me feeling like I had to fight to have my claim properly considered. I have since taken the matter to the Indiana Department of Insurance and am continuing to pursue a resolution. I am sharing my experience because I believe customers deserve to know how their claims may be handled when a dispute arises. Based on my experience, I would encourage anyone considering this company to carefully review their policy, ask questions about exclusions, and understand exactly how the company interprets vehicle use before choosing coverage. read more

I am extremely disappointed with my experience with this insurance company. I was involved in an accident in which their insured hit my vehicle, and the handling of my claim has been incredibly frustrating. Throughout this process, communication has been terrible. I have repeatedly had to call for updates because no one reaches out to keep me informed. After months of dealing with this claim, I am now being told that my claim is being denied because they have been unable to get in contact with their own insured. What is especially frustrating is that no one even contacted me to notify me of this decision. Once again, I had to call them myself just to find out what was happening with my claim. I understand that insurance companies have procedures they must follow, but as the person who was hit by their insured, it is extremely disappointing to be left dealing with the consequences because they cannot get a response from their own policyholder. At the very least, I expected timely communication, transparency, and basic customer service throughout the process. Instead, I have spent months making calls, following up, and trying to get answers on an accident that I did not cause. The lack of communication and overall handling of this claim has been incredibly frustrating and disappointing. read more

Worst insurance company ever! Got rear end with their customer, driver admitted it was their fault right away, took pictures at scene, their insurance information, phone number, driver license, etc.. file claim same day. After repair estimate completed by their authorized body shop and 2 weeks late, they denied my claim because they said I don't have dashcam video to prove it and they taught their customer to lie about what happened without any evidence to support their denial and not take any call from me. It is my lesson to trust those dishonest people. If you face any accident caused by a driver insured by them, call police at accident scene. TAKE VIDEO AS EVIDENCE AT SCENE, BECAUSE THEY ARE LIAR COMPANY. read more

I actually got to meet one of the women who not only trains new employees, but is in higher level position at this company. Her name is Ariana. Although I never received services or help from here, I feel absolutely horrible for anyone that does. Not only does she have a group chat where they talk about other employees, their bosses especially, they celebrate denying customers. Just know that if you were ever denied or even called here, they talked about your situation in detail, laughed about it like they were at a comedy show, and celebrated how great it felt to do so. They get off on it, literally. Her and the other women in that group. She told me about an older Hispanic man who was in a horrible car accident, and was even crying to her. She laughed about his situation and said "yea, so I denied him. Now he has no job and has to pay out of pocket. I did that." She was so happy with the outcome. Claimed to be a follower of Christ, but I highly doubt he would condone this behavior. Do your bosses know about this? You make fun of them a lot. Absolutely despicable. What else is this company hiding? Google wouldn't let me post this review. Shame on this company and their workers. Mind you she's a Latina doing this to other hard working Hispanics. Disgusting. read more

Someone insured with this company rear-ended my vehicle and totaled it. They advised me to go to one of their preferred shops the very next day after the accident, and they deemed the vehicle a total loss. They did not offer me a rental vehicle, and when I asked for one, they claimed that I couldn't get one because the vehicle was totaled. They offered me this lowball offer and would not pay for the lost income that we suffered from the total loss, which took them weeks to determine a settlement amount. When you call, you are sitting on hold for over an hour before someone picks up. Everyone you speak with tells you a different story, and they never have a straight answer for anything. This company is horrible. They need to be investigated. I wish I could give them zero stars. read more

A person with their insurance hit my vehicle and they. They have made this the most difficult experience ever. They're trying to lowball me on the offer. They're trying to give me for my truck. They don't care about anybody but protecting their ass even when they lied to you on the phone.. which they do a lot. I recorded all of our phone calls and they've literally said different things on numerous occasions that contradict what they said before. They are liars and they are gonna be getting a load from the media and I'm also gonna call the Illinois Department of insurance on them. read more

This company is teasing us we don't know why they denied our claim then sent an ajduster out to review the vehicle and still saying they are denying the claim this is outrageous. The Adjuster sent them the invoice and they still dont want to pay for damages or the injury read more

ABSOLUTELY HORRIBLE!! I have been assisting my friend with a claim and we cannot get a hold of anyone. We attempted leaving a message, leaving a call back number and holding on. We even held on for 1 hr 30 mins without any success. it is unfortunate but I will be contacting the BBB and the insurance board after I am done letting people know on social media. Channel 10 would love to help resolve this matter. read more

If your insurance agent is selling American Freedom, then get another agent. Because; That agent is NOT looking after your best interest. That agent is setting you up for failure. That agent will NOT help you with your claim/accidents. If you are latino DO NOT BUY THIS INSURANCE, or support any agent that sells American Freedom Insurance. read more

I work at an insurance agency. Love working with American Freedom. Jennifer and Jessica are ROCK STARS!! They were very helpful and had great attitudes. Thank you! read more

This is the worst company ever!!! I had to sue their insured in Small Claims Court and was awarded 100% liability and damages in mandatory arbitration. Only then did they make payment to settle for the court award. They could have settled this clear liability claim within 30 days. Their customer service was terrible from the start of the process. They clearly had no intentions of paying anything unless sued. read more

TERRIBLE customer service. I've been contacting these people for TWO WEEKS and still cannot get anyone on the phone. The free times they did call back, the agent said my name and hung up on me. YES she could hear me clearly because she responded to me and when I asked a question she clearly hung up on me and didn't bother to call back. Every day since that day, I've left several voicemails with my call back number and no one has called me back in two weeks! Unbelievable. read more

American Freedom sends through a repair estimate which was well below what the actual cost will be to fix the vehicle. The estimate comes in at $2,430.02. We point out that the estimate does not include the broken leaf spring and shackle hanger which their estimator didn't put on the first quote. We are talking hundreds of dollars in additional parts and labor. A week later we get the new quote which went up $27.76. How could this be when even their new quote shows $114.48 for a shackle and $200 for a "recycled" leaf spring? We suddenly the estimate had less labor needed to do the repairs! Seriously, they now have to add $314.48 in additional parts, plus the labor to do the work and they try to pull this switch. This screams out FRUAD in my opinoin. This company has a long and systematic pattern of trying to cheat people out of claims. Take 5 minutes and you can see from many of their reviews that they do this often. Google has 252 reviews with a 1.6 star rating, Yelp has 46 reviews with a 1 star rating, Consumer affairs has 33 reviews with a 1 star rating, Wallethub has 242 reviews with a 1.4 star rating. Read these reviews and you will see their actions or should I say lack of actions have a clear pattern. read more

The person who had who had American freedom insurance hit the back of my daughters car and totaled it on 12/24/23. no one from the company reached out to us to see how we were doing. Every time I called to check on the status of our claim they were very rude. No one would ever call me with updates. Today is February 2, 2024 and I still have not yet received my settlement check. read more

American Freedom Insurance - Insurance Near Me - Mount Prospect, Illinois

Same story as all the other negative reviews: Their insured rear-ended me. I had to file my claim, and their insured took forever to get back to them with their side of the story, so they help up the claim. I had to call to get any Terrible company to work with, especially if you're not their insured client. Zero compassion and zero work ethic amongst the employees there (or at least on "Team 2"). Daniella and her Team 2 are just awful to work with. I never heard from them, In my opinion, Beth being a "supervisor" in any capacity at this company proves the company has no scruples. Only an awful company would promote someone like Beth to a position of power because she'll peddle their BS nonsense, and make sure to screw over as many people as possible. And I believe she enjoys it, and likes putting people on hold for 20-30 mins to only hang up on them without taking the call again. She yells at and belittles people that are not the party at fault. She has zero people skills and I'm shocked she's allowed to interact with anyone. Best of luck to the unlucky individuals that have to deal with this company. Grab a bottle of Ibuprofen (and maybe some whiskey, too), because you're going to be in pain after dealing with this company. And Beth is going to make you want to tear your hair out, and go back to the worst person you ever met and tell them, "you know what, I've actually met worse." TL;DR: Oh well, ya f*cked. read more

Wish I could give them zero stars. Got into a car accident in 2022, I was in felt of the car accident, I had full coverage. and AFI are refurling to pay me for all the medical bills, towing/storage, rental vehicle, and for the told loss of the vehicle. I have gotten an attorney to help me out and there is no way you can give them a lawsuit to AFI. AFI after the car accident they were not useful they are refurling to answer my call and email to them also they forced me have put change my policy into business policy and charge me $4,500 to keep my policy with them. I now have State Farm and charge me $650 for their policy. Today in total I have spent more than $50k in getting a new vehicle, medical bills, towing/storage and new insurance policy with SF and I haven't gotten a single penny out of them except for excuses. read more

"Completamente insatisfecho con el servicio de American Freedom Insurance. Cancelé mi póliza hace 90 días y, hasta el momento, no he recibido el reembolso prometido. Me dijeron que me enviarían un cheque a mi domicilio, pero no ha llegado. Además de la falta de seguimiento, la comunicación es deficiente, y parece que no hay ninguna intención de resolver el problema. No recomendaría esta compañía a nadie que busque una aseguradora confiable y profesional." read more

I have the same story as pretty much everyone on here: someone insured with them rear-ended my car and after over 2 months of this being dragged out, they decided to deny the claim. The story they told me was that their customer was "in breach of contract" so they dropped her and aren't honoring any claims she may have filed. It apparently doesn't matter that she was insured with them at the time of the accident and filed the claim initially. They had me drive to a mechanic for an estimate (that I never even saw a copy of, so they're probably some POS company too) that wasn't even close by. Such a waste of time. Despite being told multiple times that someone would be contacting me in "a few days," nobody EVER called me from this place. The only communication I had with them was because I called, wondering how the hell so much time had gone by with no resolution. At this time, I'm still waiting for the formal denial letter (been told for 2 days now that it will be emailed to me at the end of the day) and have filed a complaint with the Illinois Department of Insurance and will be filing with the Attorney General's office as well. And if anyone is lucky enough to speak with Beth, one of the supposed supervisors, good luck. She would hardly let me get a word in, just kept continually interrupting me and repeating the exact same thing over and over again. I'm not sure how someone who deals with the public and is a SUPERVISOR speaks to people the way she was speaking to me. read more

This scumb mickey mouse insurance should not be in business at all. One of their insured hit my vehicle Month and a half later denied my claim. Police report and 911 recordings obtain by me to proof guilt have been provided to make my case. They said that the driver driving vehicle at the time was not the policy holder. I don't care whether he was on the policy or not! The vehicle who backed into my car was insured. Therefore I'm expecting my car to get fixed. I will take my car to the dealer to get fix and I will see these "knucklehead$ Insurance wannabes" in court. Enough is enough trying to avoid me! read more

Can you give someone negative stars? These people are cock suckers. Their customer hit my wife and left the accident. The police found him and we where given the American Freedom Insurance phone number and we took the car to THEIR body shop. 3 months later, they refuse to pay. The damage is pretty minor, but to my wife, who's car is less than a year old, it is important to get it fixed. Since our corporation has attorneys on retainer, I'm going to go ahead and make them spend thousands of dollars and waste lots of their time, making them show up to court cases... I'll get the money one way or another. read more

Do not trust this company!!! carefully read all documents they send you. They will send you a car rental reimbursement but try to include information about a settlement. And they will LIE to you! Terrible company. I will be so glad when this entire process is over from the accident and the pain and suffering it has been a horrible experience! I don't recommend them to anyone not even my worst enemy! read more

Absolutely the WORST insurance company I have ever worked with. They have made my life hell trying to get my car fixed. They will put you on hold for hours knowing you are trying to use their insurance. If you get into an accident with someone who has this insurance they will refuse to cover pretty much everything. Be ready to pay lots out of pocket because they refuse to cover. They refuse to write and send any promises on paper. It has taken me months to get car fixed, months to get reimbursed. I will be filing a huge complaint with BBB. read more

0 STARS. If you have this company, please look for another carrier. Yes, they are cheap but you DO get what you pay for. On May 4, my son and I proceeded through a 4 way stop sign. I was the driver and next thing I knew, we were spun and my life flipped upside down. My son had injuries as well as I. The 29 year old ran a stop sign and was cited by the police. And yes, you guessed it, he had American Freedom full coverage. They found a loop hole to deny his claim saying he violated his contract. My insurance took over for me, thankfully. They are a scam and if you're going to have auto insurance, please do so elsewhere. State Farm doesn't play and will get there money from this scam company. Me, I am left suing the driver for my costs. The insured, although negligent, paid this insurance company for full coverage and they denied his claim. In result, my claim as well. We are both out vehicles with injuries. Run very fast from them or you too could be sued and out of a vehicle. Yes, the insured was at fault but he paid money to be insured in good faith by this peon company. Is saving a few dollars worth going with this company? In the end they are a SCAM and can land you near bankruptcy. Get out of your contract with them and find cheap insurance by a reputable company. Don't try and save a few dollars and think you are covered. Clearly they WILL deny your claim finding a loophole. In the end, he may have saved a few bucks each month but now will be paying a very very long time for a short term savings. Do not take a chance with this company. Please spend your money elsewhere. Signed, The innocent party read more

Only reason I gave them a one star is because I had too to do the review. They are awful, rude and give false information. I was involved in an accident with their customer. They continue to say 30 more days 30 more days for a decision!! When we ask why they continue to prolong on making a decision they say they aren't but it's already been over two months and my car has not been fixed. Awful company!!! Called my insurance Country Financial today, immediate sent me the claim Information, had a quote for the repair and repair appointment for next week already! Don't do any business with American Freedom Insurance! read more

Very bad customer service, I work in an insurance agency and whenever we call to help our customers who have vehicle policy with you, your customer service is terrible service. read more

This company does even deserve a 1 start rating DO NOT GO WITH THIS COMPANY !!! This company is the worst insurance company I've ever dealt with ! They gave my daughter the run around about fixing her car. Took them 2 months to just deny her claim. She ask for a refund for the 2 months of payment to be returned ( she still paid her insurance while they took 2 months to decide) and they said that is not an option. That's all they say to you that's not an option whenever they don't know how to answer the questions. If you want to feel safe with your insurance company DO NOT GO WOTH THIS COMPANY. She was loyal to them and they don't care about their customers. Mind you in the whole mess my daughter is 6 months pregnant and had Covid they had no compassion for her at all. Bulshit company. read more

Horrible customer service the girls never know anything nor do they seem to care. Got into an accident 20 days ago and they were supposed to reimburse me for tow get me a rental etc and have failed to do anything at all. I have a 5 year old and we have been riding in Ubers and needing rides from friends and family for almost a month now. 0/10 would not recommend. The worst rep I've spoken too so far was named Ruby Sanchez. She should get a new job customer service is not for her. read more

Garbage, look at the reviews. Consumers need to connect and put these rip off companies out of business. Denies claims to avoid paying all while they make millions off investing your premiums in wait for it.....insurance claim payout. read more

This company deserves 0 stars! I do not understand how and why they are still in business to this day (especially with all the negative reviews). If you notice 5-star reviews, they are coming "employees". Back on June 25, 2019 I was involved in a "hit and run" accident while sitting at a traffic stop. I got injured from the impact. Luckily one of the drivers on the road was able to block the person who hit me from driving further and contacted the local police. Once the police arrived and collected information, it turned out that the driver that hit me had a suspended license for a while. The driver also had insurance with American Freedom. After the local police was done investigating the accident, the driver had the nerve to tell me to not contact his insurance and to reach out to him so he can cover the damage himself. From this moment, I knew it was going to be hell from here on out. The next day, I contacted American Freedom Insurance to open a claim on one of their insured drivers. Evelyn T. from the Claims Department at American Freedom emailed me a 5-page form to be filled out asking so many detailed questions (many that are unnecessary). I proceeded to fill it out and forward a copy of the police report and body shop estimates. I then receive another email from Claims Representative Yesenia R. requesting for my Medicare and Medicaid information. I find this odd because I don't have Medicare or Medicaid coverage, only commercial medical insurance coverage (Aetna) and the medical benefits from my own auto insurance (State Farm). After I submitted all the requested information they needed, American Freedom reached out to let me know that they are not going to let me use a body shop of my choice to get my vehicle damage repaired. They went with one of their "cheaper" body shops which was about $2,100 less - one where they use old scraps from the yard. Also, I was undergoing physical therapy and medications from the injuries I got from the accident; which resulted in maxing out my medical coverage from my own auto insurance company. They were urging me to sign their "Release and Settlement" form as soon as possible. This was not acceptable and I decided to get legal involved. I contacted a few lawyers and I got lucky to find one that would take my case. I learned some lawyers do not want to deal with American Freedom Insurance and I can clearly see why. My lawyer and I (including my own insurances State Farm and Aetna) worked tirelessly for 2 years with American Freedom. My lawyer filed for an Arbitration. American Freedom did not want to agree with the original reasonable settlement deal especially when it was their OWN insured driver who was at fault on a suspended license. After several negotiations back and forth; American Freedom, my lawyer, and I agreed with a "smaller" compensation in mid-February 2021. The final compensation offer was not enough to cover all expenses, but my lawyer, State Farm, Aetna, and I split the cost. In my years of driving, I have never dealt with an auto insurance company this horrendous. Whenever I would contact them through the phone, they will say "they are looking into it" and never return my calls. American Freedom Insurance is very unprofessional and a complete fraud! It's so unbelievable that my lawyer and I had to deal with their bullshit for 2 years! I am hoping that none of you gets into an accident with an American Freedom insured driver. If you do, file a police report no matter how big or small the accident is AND I highly suggest you find a lawyer to take on your case immediately! Do not sign any release and settlement forms from them. Good luck! read more

This place is a joke. I was hit by one of their insured drivers on 08/20/21 and filed a claim with American Freedom to get my car fixed. I filed the claim and they sent me to one of their repair shops on 08/28 to get an estimate. I also sent over the police report, IL motorist report and the paperwork they asked me to fill out. I haven't heard a word since. I called today (09/09) and sat on hold for over 30 minutes only to be told by a rude customer service agent that the guy that hit me hasn't responded to their phone calls, emails and snail mail and therefore they can't/won't process the claim. I pointed out the obvious that if the guy isn't calling them back, he's clearly guilty and she told me that "she can't be sure of that". Per the suggestions from other posts, I did file a complaint with the Illinois Department of Insurance. Avoid this company at all costs. They have terrible business practices and they will do anything not to pay out the claims against their "insured" customers. read more

I am a customer of American Freedom Insurance & I am appalled with this company. They do not care about their customers at all. They are extremely rude & argumentative. I can not believe they are still in business. When I ask about my policy & what is covered they yell at me over the phone. Seriously? Get over yourselves-you are ALL ignorant & unprofessional. read more

This company and group of workers are an absolute joke. We are talking scum of the earth here, people. Honestly, people who probably ought to burn in hell. My blood pressure soars just thinking about them and their money grabbing scheme. American Freedom is a bottom of the barrel insurance company that promises low rates to drivers. Unfortunately, they're able to fulfill this promise because they never intend to make appropriate payouts for the damages their drivers cause. I was offered $250 to repair my vehicle, despite their driver being found entirely at fault, with my repairs estimated at $4,000. I spoke with friends and family who are lawyers and insurance agents and their advice was, "Good luck." They were familiar with how this company operates and the pitiful people working for them. They let me know that it would likely cost me more in the long run to take legal action. Not to mention, the frustration and hassle of going through that process. The claims process was extremely drawn out, I mean we are talking months, they were not accommodating in providing a rental vehicle even though my vehicle was not drivable that entire time, terrible communication, and inaccurate assessments. Just a brief example: They claimed my vehicle had 30,000 miles more than the speedometer read. I ended up having to cut my losses, take the $250, and make only functional repairs to my vehicle to make it safe to drive, which still totaled over $2,000 and came entirely out of my own pocket. I will be reporting them to the Better Business Bureau and Insurance Association when I get the chance. Moral of the story is: you can be a good person and carry good insurance, but if an absolute moron hits you and has a garbage insurer, like American Freedom, you are left to suffer. My advice would be to carry collision on your plan so your company can do the work for you to obtain adequate compensation for your losses and minimize your repair costs. Truthfully, I wouldn't wish an encounter with American Freedom Insurance on my worst enemy. To the people who work for American Freedom, you are savages. Have fun being a terrible person, working for a shit company, and making peoples' lives hell just to earn minimum wage. Sleep well. Toodles. read more

My vehicle was in an accident with an insured member of American Freedom Insurance Company. The insured has acknowledged they were at fault for causing the accident. The company has not handled the claim for myself or the insured. The accident occurred on March 18, 2020, my car is not drivable and yet they continue to shirk their duty. They literally lied on the insured regarding missing documentation. When I informed them that I have been in contact with the insured and know they provided all requested documentation, the individual became silent and then responded "oh well it wasn't the right documentation and we told them". I immediately got off the phone a reached out to the insured, who informed me that was not accurate information, and every form they have asked for has been provided or they are told it is not the right one. It is sad that an insurance company takes money for coverage but refuses to handle claims. What recourse does the average citizen have against a thief masquerading as a business? One star is the lowest option but still significantly higher than they deserve. read more

As a past employees (in 2023) this is the worse company to work for. They pay their employees with gift cards to leave a good review. This company DOES NOT care for their staff. The company denies claims just because you fail to change your address. If you want to work for a company that plays favoritism check them out and you'll see what I mean. They pay the staff little to nothing and have the WORST managers lol I'm sure it was HR who posted the last comment! Good luck or better yet welcome to your worst nightmare read more

...........Do not get this insurance, they don't have employees to answer the phone. They like to waste your time and are not helpful don't recommend ........................................................................................... ...... read more

0 stars if I could. They are now refusing to answer my lawyers calls on top of mine. Looks like I'll be taking this to court. Stay tuned.

American Freedom is the worst insurance company that I have ever dealt with. DO NOT USE this company. They will deny. They are rude, disrespectful and they will NOT pay your claim. I am going to start litigation with this company over this. I have been paying them for years and every time this is what they do. My son had a very serious accident and they denied his claim as well. They will stall and say it is under management review and then deny your claim!!! NEVER NEVER USE THIS INSURANCE COMPANY!!! They will find every conceivable reason to deny your claim. PLEASE LISTEN TO THIS REVIEW!!! DO NOT USE THIS COMPANY, you will REGRET it! read more

the worst of the worst i was involve ina hit and run and file a claim with my mf american freedom insurance and they told me that they need 30 day to close a claim, witch i wait and last week they call me and ask me if i use the car for lyft and i say that i drive a couple of days before but i didnt like it so im not doing it anymore and after calling everyday because they NEVER get back to you finally today they told me that my claim was denied %$#$%^&&(*^ im gonna get me a lawyer to sue this clowns. PEOPLE STAY AWAY FROM AMERICAN FREEDOM. read more

I would give them 0 stars if I could. Got into an accident that wasn't my fault when the other driver who's under this insurance reversed full force into my car totally damaging the front of my 2 year old Chevy Cruze. It took a month and a half to "settle" my claim. When I kept calling they told me they were still waiting on paper work and about a month in they told me the claim was accepted and to expect a phone call 3-5 days later for everything to be finalized. 4 days later I call back since no one bothered to call me and they tell me the claim was denied because of a "coverage issue" I'm now about 3 months in without a car, it's still waiting in the body shop to get fixed and my insurance is no better than this one. Definitely reporting this. I hope that no one ever gets hit with their insured as they are the worst at runarounds and in the end get you nothing. read more