Fast scheduling, good value! Only issue is that they can't tell you what day within a timeframe they'll come

Worst gutter cleaning ever. Called them about it and got a bunch of bs. Stay away!! Left down spouts clogged and disconnected. read more

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10 stars for gutter cleaning and customer service only (as of this point). I haven't received the diagnosis or cost to repair or replace leaking gutters. I called and was told 1-2 weeks for someone to come out and they showed up in 6 days! Gutters first get cleaned and diagnosed and then they will contact me with what they discovered. Gutters haven't been this clean since they were installed. They do leave behind the debris in a contractor trash bag so it's easy to put out for trash. read more

Rude and unresponsive. Waited for weeks for a quote on a large job and it was a hand scratched note without details of scope of work or materials. Had to call them to ask where it was and nobody seemed to have any information read more

0 is the rating I would give if I could. The worst service and customer care. Left a mess...... never rinsed out the gutters only blew out with a leaf blower and left all of the debris all over our recently painted house. Drove over and wrecked a cone in our newly hot topped driveway asking people not to drive in driveway. Do yourself a favor take your chances with someone else. read more

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Can I give a 0? Wish I could. These people call you in September to see if you want to book a cleaning. You pick a week and think you're all set and then they never show up, don't give an estimate of when they will come (even though you booked a week) and don't seem to care. Awfully rude customer service. I don't know how this place survives. read more

I see I am not alone in having had problems with this company. Note the lowest rating you can you can give is a 1! Second year of repairing damage to my house and fascia boards after this company's failure to clean gutters over 2 years. It apparently doesn't matter to them that so many customers tell the same story on Yelp as to what I (finally) witnessed - a worker with no ladders and a leaf blower visits your house for 10 minutes and calls it done. Their response? Not our fault. You should have complained the job wasn't thorough. Really?? Am I supposed to send a camera down the downspouts to check your work in my spare time? Go up on the roof? If I had all that time I would not be paying you. What a shame businesses like this entrusted to the care of a home would not stand behind their work. read more

Absolutely excellent people. They do a superb job. Helped with my garden hose. Very helpful. I'd highly recommend them

First time customer and I'm satisfied with the company. Pleasant and informative on the phone when I booked the service, and the crew showed up within the time frame estimated. They worked very quickly and quietly--didn't even realize they were here until they were done. Thorough clean up, reasonable fee, and although I haven't inspected their work yet, my basement isn't getting wet anymore from a heavy rain. I'll probably schedule them again before the winter months. read more

Called to get a quote 2 weeks ago,, never heard from them. Guy randomly shows up today and told us they just show up when they feel like it. Then called us and said they're gonna pass on the job. read more

Two young guys showed up and finished within 20 minutes. I introduced myself when they arrived, just so they were aware that we were home, but they promptly left after the cleaning and didn't provide any feedback on the condition of the gutters or roof, so I assumed all was well. We got some rain a couple days later and had no flow issues. However, one of our skylights began to drip. I got a ladder and climbed up to inspect and noticed a ton of debris and moss growing at the top of the skylight, which likely was causing water to pool and eventually seep in. Don't expect anything beyond the minimum with this operation. The gutters themselves were clean, but nothing more. They also left the bag of debris for me to dispose of. Guess this may serve as "proof" of the cleaning had I not been home. Will probably look elsewhere next time. read more

Fantastic customer service! I have used this company for years.They are always prompt,quick and clean. This year I had a small issue with their service and they were out the first thing in the morning on the day after I contacted them... I highly recommend this company read more

I'll start off by saying I have never given a one star rating to any company. However I am so disappointed in this company. I have been a loyal customer for over 10 years. I always make an appointment for the gutters to be cleaned at the end of the season as my leaves are very late in falling. The appointment was set for the first week of December. When no one showed on Monday, I called and was told they would be at the house that week. When no one showed on Thursday, I called Friday morning and was told I was not on the schedule! I was shocked and asked why not. The woman was very rude and said they can't always keep to the schedule due to weather issues. There have been NO weather issues! Not even rain! We were due to have a lot of snow the next day. She said she might be able to fit me in next week, but they have no control over the weather. Such poor customer service and terrible treatment by this woman. I'm really not sure what has happened with this company and it's a shame. I did go on Yelp and within minutes found a fabulous company that came to help me out within an hour, Pro Painting Services in Everett. It is fortuitous as I need to obtain quotes for my house to be painted in the spring. They did a fabulous job, were professional, took photos of before and after, cleaned up and offered me a great price. So they now have a very happy new customer. To the owners of American Gutter Cleaning - you best check who is answering the phone and responsible for your scheduling - there's a lot of competition out there and she is seriously hurting your business. read more

Don't do it - call someone else. They will leave a mess behind. I've worked with others that actually clean up.

Terrible customer service. We booked an appointment in September for the week after Thanksgiving. It's now December 10. The most they could say is "we plan the work on a daily basis" and "we'll get to it as soon as possible" but couldn't say that they could get it done in the next month. Yet we're expected to have our outside water turned on (I turn them off for the winter) every day just in case they come by. read more

I called the company to send someone to check my gutters which is not functioning well. The company sent 2 men who just climb up the roof and start taking some leaves out. They left in 20 minutes and did nothing to address the problem. The invoice has a notice that says "We are not responsible if any parts of that system breaks, burst, leaks or fails to operate." They should give me the notice BEFORE they came or work on my gutters. I told them the gutter was not working on the phone. They did not say a word about it. What is the point of cleaning if the gutter does not work at all? A very bad experience and total waste of my $175.00. What a rip off and big disappointment!!! I do not recommend this company and will never use their service again ever! read more

American Gutter Cleaning was referred to us by our neighbors, but we were initially hesitant and skeptical to employ their services, given their mixed reviews on Yelp and Angie's List. After much trepidation and back-and-forth, we decided to move forward, and much to our surprise, we didn't experience any major issues or horror stories when the company cleaned our gutters in early December. We suspect their customer service won't be earning the JD Power & Associates' award for highest in customer satisfaction any time soon, but for us our biggest gripe is the company's policy of not providing a date/time for the actual gutter cleaning e.g. I was repeatedly told "They will be there sometime in the next couple of weeks" All in, the gutter cleaning service cost $110. I should note that the folks that cleaned our gutters recommended that our gutters needed to be re-fastened to the fascia boards...we agreed to their recommendation, but we've been waiting for a couple of weeks for that service to be completed (understandable, given the wintry mix we've had in the back half of December and early 2014). To be continued I guess... read more

After using them for gutting cleaning for a number of years, they decided to increase their fee by 40% without any notice. I contacted them by email but got no response or explanation. A ll I got were more invoices that threatened to take me to court. I paid $5 more than last year which seems more than fair and will never do business with them again. read more

I'd like to start off this review by saying the one thing I can't stand is being deceived. I think that if a company makes a claim they have a responsibility to hold by that claim. If they choose to weasel around it, or outright lie, they deserve to be held accountable. I visited American Gutter Cleaning after noticing their very large sign in Tewksbury claiming "Gutter Cleaning: $65 to $95 for average house". The "for average house" part should have caught me, but I went in anyway. Come to find out my, house, a two story colonial which is similar to just about every house in Tewksbury, is NOT "average" and would cost me $140 to have the gutters cleaned. I was expecting to be at the upper end of of their $65-$95 range, but over 100% higher? No way. While the woman at the desk, who was perfectly nice, did say their rates had "just gone up", I have to say that this sort of false advertising is what makes it hard for people to support local businesses. I will instead be utilizing a service from Reading: Cook's Simple Painting. They are a little more expensive than American Gutter Cleaning, but they are upfront with the cost, don't false advertise, and will work without payment up front. read more

I have been a customer for 10 years. I called to schedule gutter cleaning, as I always have. I was told that since my name was not on the account, I could not schedule an appointment without my husbands permission. Are you kidding me-what is this 1950? Will never do service with them again. read more

We called AGC for a gutter cleaning a few weeks back. They showed up and were there for about five minutes before leaving. They didn't even get up on the roof! They didn't even bring ladders! They gave us up 1lb of debris- usually when we do it every 6 months there's about 40lbs. This time we waited almost a year so there should have been twice as much. They showed up, walked around the house pretending to look around before leaving within 10 mins! We called AGC and told them what happened. They gave us a hard time and said they would send a team to finish the next day. Well, they definitely mistakenly figured there'd be no one home because a single guy pulled up, ran up our walkway, put the invoice by the front door and left. Totally outrageous. Not only is this place a scam but they lie as well! Stay far, far away from this place! I hope they go out of business soon with these sketchy practices. Moral of the story- if you actually want your gutters cleaned DO NOT hire American Gutter Cleaning. read more

I worked here for a seasonal telemarketing position and ive never felt more bullied in my life. I went out for my 30 min break and some man that works here came out and screamed in my face for smoking 2 cigarettes. Mind you i didnt think itd be a problem since i was on my break. This place is so unprofessional and the people who work their are horrible. Worst experience ive had in a long time. . . bullying your employees is wrong on many levels and i hope they get shut down asap! read more

This "service" consists of two guys showing up with a leaf blower and a ladder. One guy holds the ladder while the the other guy runs around the roof blowing the gutters. They were there for a total of 5 minutes and didn't even look to see if the downspouts needed to be flushed. When I called to complain they said they're not supposed to do that and they would be back to do the job properly. A few days later I get a call from a salesman trying to sell me new gutters. I told him to forget about it. I had paid for a spring and fall cleaning and when they came back in the fall I got the same deal, a guy with a leaf blower running around my food in and out in 5 minutes. This service is a joke. read more

I echo some of the other reviews. They don't show up when they say they are going to come. You call and ask and they can't give you any sense of when they will come to your house. Terrible customer service. I finally gave up after waiting several weeks for them to show up and I booked another vendor. After you call, you get the sense they don't give a damn whether they keep you as a customer or not. I am done with them. read more

Would not recommend this company to anyone. Incompetence, questionable business practices as well as terrible customer service. I had contacted American Gutter Cleaning & Installations for repair on my gutters. I was initially informed that I would need to pay 100.00 for cleaning and diagnostic assessment. Seemed reasonable, paid for the service. I then received call with price for cost of repair. I agreed to cost of repair. Company came out did half the work and then stopped work and determined that I needed to pay then double the price of what they had quoted me. I called management team to voice my concerns. Management team told me that "they didn't know what I wanted them to do about it". They did not offer any thing in way of discount nor apology. I questioned the diagnostic cleaning & assessment that I had paid for and the agreement we already had in place. Their response, " it could have been our error or new damage, no way to tell". I was forced to stop work and pay out where they finished the first part of the job. read more

I was told that my gutters would be cleaned by the end of November. We are now well into into December - with snow and ice and no one has come to do the job. So given the weather, they cannot use water to flush the drains. This happened last year as well. But I assumed things would improve this year since they clearly commitment to come by the end of November. Can't blame the weather this year - November weather was good -perhaps they overcommitted. Very annoyed!!!! Now ice is forming in the gutters and the drains are overflowing with leaves. read more

Wont call this company again. Ripoff for price charged. Although we used them in the past & they did great job. Flushed gutters & downspouts & cleaned up debris afterwards but this past visit (in late Nov.) was only half done. Blew leaves & muck out of gutters onto sidewalks shrubbery, birdfeeders & into birdbath. Didnt flush gutters although water readily available. One guy on roof about 15 min., then left, no attempt to clean up mess left behind! Job not worth $100. We paid them half since we had to clean up yuck from yard & flush the gutters. Never again! read more

Incredible! I called American gutters in Tewksbury four weeks ago. They said I would have to wait for two weeks. Two weeks past, and they never came. Two phone calls later and finally two fellas showed up walked around the house and said they couldn't clean the gutters because some of the gutters had caps on them. We asked them to clean the areas Without the caps and we would pay them the same amount of money. They said no it was against company policy! We would've been happy to even have the entire gutter system repaired however they seem to be in a rush to leave. read more

Just waited 8 wks for a 4-6 wk job to be told they had my deposit but no signed contract and I would have to wait another 4-6wks... order canceled!!! read more

Too bad I can't apply zero starts. I called them to fix the leak in the seam of the gutters. They came and cleaned my gutters!? though I didn't need them to do it because they were just cleaned.Charged me $150.00 and for a week after never showed up to fix it. After a few calls I was told that they didn't even put this project on their schedule...like what? why ?? What kind of business are you running ? Are you proud of how you treating customers? read more

I was concerned after reading some of the comments, but I had an excellent experience. I called last week to have my gutters cleaned and they showed up as I was told they would a week later. I was glad I was home, as your water does need to be on and ours was off so I had to turn it on. The two men rang the bell and got to work. My gutters hadn't been cleaned in a while and they disposed of all the leaves in a bag for me to dispose of in my trash. I had used another big chain before and didn't like having to sign up for a contract. I will use American Gutter again. read more

I used AG in the past but will never use them again. Fall of 2020 I waited over 2 months for them to show up after repeatedly calling them asking when I was on the schedule. They could never give me a specific week nor date, instead I kept getting the same standard answer, "we are very backed up but you are on the schedule". They finally showed up in late December. I attempted to use them again this past Fall of 2021. Was told it would be $20 more ($190 not $170) even though I was a repeat customer and had moved to a much smaller house. I had the same frustrating experience as the previous fall, I called repeatedly and waited until end of December. Concerned about the weather I canceled them and hired another company who showed up and cleaned the gutters 2 weeks after contacting them. I recently found an invoice on my front porch for $190 and was told someone had been by Jan 25th. Not sure if they actually had, and if they had they would have seen the gutters had already been cleaned! Needless to say I was not happy I was being charged for a service that I never received and told them I would NOT be paying it. My advice to all, do not use this company! They are the worst!! There are much better and more reliable companies in the area to use. read more

I don't want to go into the long sordid story of the runaround we got from this place, and the apparent disconnect between the people you speak with and those who actually perform the repairs or cleaning, but the gist is: you could find a much better company to work on your gutters. read more

I had used America Gutter Cleaning off and on for many years and was always satisfied. The day they came to clean my gutters we had an emergency and our water was turned off. I came home and found the bill and didn't know how they could clean the gutters without any outside water. I called and was told a leaf blower was used to clean the gutters of debris. I said I could see dirt in the gutters and was told that they don't clean the dirt out, just blow the debris. I said that was not satisfactory and she said that's what they call "cleaning". And I owe for the "cleaning".I have to get another company to come and really clean my gutters! I will never use this company again. read more

I sent this company a down deposit on 4/23/15 they told me it would be about two weeks before they could get to my house and fix the gutter that was okay. I called today to see if they new exactly when they would be coming out and they told me that they wouldn't because they didn't have a ladder tall enough for the house. Wouldn't they know that when they came to look at the job. So I am now at square one with the gutter not fixed and looking for another company. Plus they held onto my money for two weeks. So my warning is if anyone owns a three family or bigger don't call them they don't have the equipment for it. What kind of gutter company doesn't have a ladder to accommodate three family homes seriously and take two weeks to realize it. STAY AWAY!!! read more

Horrible company. They left dirty leaves all over my porch. Never come when they say they will and don't clean up after themselves. DO NOT USE!! read more

$145.00 for a two bedroom Cape?? Don't be fooled by the "Average house cost" of $65-$95. Also asked them to evaluate for repairs knowing that I am missing a downspout and others are bent or split open. They said no repairs needed. Taking my business elsewhere. read more

Have been using American gutter cleaning services for around 4 years now. My house has a lot of pine needles and leaves clogging the gutters and I use these folks twice a year. They do a great job with the clean up.They come on time and they leave the bill on the door. Havent had any complaints so far. I would defintely recommend them. But yes there is some disconnect with the persons who answer the phone, but that is all minor. read more

Had them come out and clean our gutters before winter. They couldn't provide a day they would show, but I happened to be home when they came. I checked up on their progress as some of the reviews here aren't so good. I was very impressed with the work though. They worked quickly, but thoroughly and bagged up the mess at the end. I will use them again and they were competitively priced. read more

After submitting a comment to their website and emailing them directly to complain, one of the owners called me yesterday evening and apologized for the situation. She spoke with the crew and reduced the fee to $125. I feel much better about the situation. read more