I have attached the "Welcome to Winter Hill!" email that makes for a great reference point of what NOT to expect from this "company". I received the welcome email once we signed and completed our contract with Winter Hill GC to take on our building's siding repairs. We then immediately sent the check for the first payment to the office and were excited to move forward with the project. The next form of communication (which I am not sure it would qualify as) was a refund check that we received in the mail 11 days later. There was no notice, explanation or additional context provided, just a check. Thinking there may have been some kind of mistake, I followed up with the individual who we had been working with (for months leading up to this, mind you) and the general email/phone number that was provided via the "Welcome Email". 5 days went by, no call, email, text, nothing. Finally, I was able to get in touch with our main point of contact (only after I was the one to follow up). I was told that they were sorry but they decided they did not want to honor the signed contract and no longer had interest in doing the work. Still no written communication from Winter Hill that this was the case. I am typically not one to write these kind of reviews but wanted others to be aware of this incident and advise to look elsewhere. To summarize, I'll reference the Co-founder & CEO of Winter Hill General Contractor, Claudio's comments in the welcome email - do NOT expect to be treated as "family", do NOT expect to be updated every step of the way, and do NOT expect them to get back to you if you have any questions. DO expect that after you sign the contract/submit the first payment you will receive a refund in the mail 11 days later, with no absolutely no explanation or other communication. THAT is the Winter Hill General Contractor Difference! read more

Winter Hill General Contractor - Here is what NOT to expect from Winter Hill General Contractor. - Roofing Near Me - North Reading, Maine

We hired Winter Hill to update our home with siding, mason work, and carpentry. The project took 6 months. They often did not show as planned. They did not communicate well. No GC visited the site to see the work completed. The initial mason added a bulkhead and repaired a chimney. It took 4 months to get them to hire a new mason to fix the problems. Through those 4 months we had constant water in our basement due to both the chimney and the bulkhead leaking. The gutters were installed yet not attached to the house. They needed to send a different gutter installer to fix the problem since the water was not draining through the gutters but over the edge. They quoted us $1800 to paint two small walls that were fully prepared. They did not reinstall the border on the hardwood floor correctly. Needless to say, I would never recommend using Winter Hill. read more

Poor cost estimate, poor project management, poor craftsmanship, left my house a mess, threw hazardous waste in the dumpster, very argumentative. They will do work that you didn't agree to and make you sign a change order. Not worth the hassle. read more

We hired Winter Hill to do our roof. The man who came to give us an estimate was nice, professional, did explain the product and installation process. A one day job turned to almost two weeks. The Forman promised the job would be done on a certain day, no one showed up. After several calls they showed up and did a third of the job. After days of them coming and doing a half ass, slovenly job, they finally finished. We had to get them back to clean up, fix shingles that were not attached. I spoke with the owner asking for money off because of the poor experience. He told me that this job was a problem from day one, (Like I hadn't noticed) due to poor scheduling etc. I said it was a poor job because they left a mess, broke my gate and most importantly didn't nail down my shingles properly. I would not recommend this company. read more

I hired Winter Hill in early 2019 for a fairly large job on a 3-family property including (45) windows to be replaced, (3) exterior doors, full siding replacement for garage and house and replacement of garage and house roof. I worked with Tiago for contract signing and sales. Tiago was great to work with and made sure I was comfortable and confident going into the contract understanding the full scope of work. He was great through the whole process. Thanks Tiago! I worked directly with Gustavo for the roofing project. It went smooth with no problems at all. They started and completed ahead of schedule with proper clean up. Gustavo even sent me pictures and explained change orders that were needed. Thank you Gustavo, job well done! I worked with Fernando for the window install and siding portion of the project. Overall everything went well with a few hiccups throughout his portion of work. When there were problems and miscommunications he did fix them and even apologized, which goes a long way. Thank you for making things right Fernando! Overall they were a good company to work with and I would hire them again. Thank you Winterhill. read more

We hired Winter Hill GC to re-roof our house for the first project and re-side the house the following year in Arlington and they did a fantastic job. It was done well and quick and communicated timing every step of the way with the project manager. They were a little messy at the end but spoke to the PM and he had the crew come back to clean everything up. Great Job Communication and expectation setting is always key for home improvement projects. Its not always easy to know exactly everything you want but constant communication and question asking is always best practice read more

I would like to take this opportunity to say thank you to Winter Hill for the job well done on the siding and windows replacement, the installers were very professional and did excellent job. I would recommend Winter Hill to anyone! read more

Winter Hill replaced my dads roof and they were meticulous and reliable, which is not a compliment my dad loosely gives, especially when it comes to construction work. My dad built a whole wing of our house by himself in his prime and he is an exceptional woodworker on top of his construction knowledge. He will hover over anyone doing work on his house and he is incredibly critical. Apparently, Winter Hill not only did a great job, they also followed up and came back after the job was done to make sure my dad was entirely satisfied. My dad said that is virtually unheard of in this industry and has told me again and again to write this review for Winter Hill - my mom's last email to me was, "did you post the review yet, your dad is a very serious man!" It's up Dad, it's up!! read more

Worst contractor would not recommend them at all. They were involved in an insurance claim and overcharged for all repairs. Was told needed new ceiling then had 2 other contractors come in and all that was needed was to be painted. We were told we need a new porch from damage again all that was needed was to replace some floor boards. Typical contractor! read more

I recently hired Winter Hill to remove some damaging ice dams from our roof. Luis did an excellent job, and he stayed in touch with us throughout the process. I highly recommend this company for high-quality work, honesty, and a strong business ethic. read more

We are absolutely disgusted with Winter Hill. A 2 1/2 week job as been 5 months. Problem after problem met with an arrogant poor attitude. Being lied to every step of the way. We just do not get it. They do not even know what window flashing is. I have included some photos of work that they did that saws that they do not know how to install windows. Also some pics of finish work. Too many problems to list in this review. At this time we have requested that all communication with Winter Hill General Contractor be in email so we can have a record of what was said because we cannot believe anything that is said face to face. They have refused to do this. On the contract that we have with them time frame material and plans were not followed. 5 months of my life dealing with them to install a new bathroom. They have had more then enough time and opportunity to make things right but have not. At this time they are working with a lawyer to ask me to sign a document that they are not responsible for their own work that they did. I had to use a window person to fix the windows. I also found out that a door that they installed was not fitted right and I cannot close it at this time. The toilet boil that they installed was not bolted tightly to the floor. Update 02/02/2017 After the consumer complaint they were fined a total of $1900. That is a joke for all that they did wrong. They were in violation of several building code laws. One violation was conducting business in a name other then the one on the contract. They showed up to the hearing with a clown lawyer that did not know consumer law. The responsible licensed contractor and owner of the company and his partner told lie after lie to the HIC board. They used un-licensed plumbers and electricians to do the work. Consumer Affairs and Business Regulation Complaint Number 2016-172 read more

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I hired Winter Hill to shingle my roof, replace a rubber roof, and replace my gutters. Everyone I dealt with was professional, courteous, responsive and knowledgeable. I am pleased with the work they had done. All was done in a timely manner and they cleaned all the debris and removed it. Webster and Luis were wonderful and went out of their way to explain the work as well as following up with me. I would recommend Winter Hill to anyone. Great work and wonderful customer service! read more

I chose Winter Hill to re-roof my house because of the reputation for quality workmanship. They provided me with an honest estimate for a difficult job, they showed up when was scheduled to do the work and completed the job in a timely and professional manner. I would certainly use the company again or refer to a friend. read more

This review is for a roofing job, completed July 2016. For context, I am a former contractor. I evaluated four different vendors for this roofing job, which included my home + gargage. I selected Winter Hill over the others I looked at. I met with the president/owner and found him to be genuine, well-dressed and driving a clean, decaled vehicle (this matters). His pricing was mid-range of the estimates I received. The work was completed and overall I am very happy with the result. The job was finished ahead of schedule and on-budget. The crew was conscientious, pleasant and skilled. The project site was always kept clean and the project manager was on-site the entire time. I will use them again. read more