Ac went out on Sunday. Set up an appt for Monday afternoon. Got a call around 2 letting me know…read morethat the tech is on their way. The tech Jon was professional and quick. Determined the part. Had someone run the part to him. Fixed and back up running 100%. I found the price to be comparable to other shops / what I see online for services. The big difference is promptness and good communication. When it is 95 out that is what matters most!

Had a tech out just now to repair my AC, which is only four years old. He couldn't determine what…read morewas wrong and charging me $107 for basically nothing. Told me that the problem was probably dogwood but was going to charge me an additional $99 to clean that out! I called the office for verification and they told me that cleaning is extra. Beware! Do not hire this company they charge way too much for no service at all so disappointed!

Amazing history with this company service,sales, and installation crew! they get the job done clean…read moreup after install and are very professional. I recommend this company to all that read this review this comment.

We have had repeated issues with this company's technicians and no longer trust their service…read more During our furnace installation, the two techs failed to check for gas leaks, leaving our basement filled with gas -- a dangerous situation that could have ended very badly. We also caught them wandering around parts of our basement they had no reason to be in, and when questioned, they gave a vague excuse and walked away. A year later, during an HVAC check, a technician claimed our AC capacitor was "low" and could burn out and tried to sell us a backup. Capacitors are either within tolerance or failing -- there is no such thing as a "low" capacitor, and a backup is pointless because a failed capacitor must be replaced. We said we would replace it when it died. It's been checked since with no issues. During our recent spring check-up, a different technician, Marshall, told us our AC was "incompatible" with our coil and suggested installing a hard start kit. I questioned how that would fix incompatibility, he admitted it wouldn't and blamed it as a band-aid on a supposed "hack job" during installation. I said our house had been inspected with no issues of incompatibility of our compressor and the coil. He later returned with a completely fabricated story about our AC being a "special COVID-era unit" that was magically made to be universally compatible and we didn't need to worry about it. Our AC was installed in 2019, before COVID. His explanation made no sense. Then he randomly added that he remembered our refrigerant being low last time and that the recent install of our furnace must have solved that issue. Our refrigerant was never low and the install of the furnace would have nothing to do with the compressor. I felt like this guy thought that because I was female that I knew nothing and would believe his BS. He then attempted to upsell us on $3,000 worth of duct mastic sealing. I asked, why would we pay that when you haven't even verified that we have duct leaks? He said there was "no way" to test for duct leaks -- which is simply untrue. Also problematic is that he was training a new tech on this nonsense. This company is clearly not training their technicians properly and seems to encourage upselling over honesty. We will not be using them again and will be warning others to avoid them as well.

I had no heat. I was presented with options for a repair that would've costed a bit much for my old…read morefurnace but since it has been on its last legs for a while now I opted to get a new one. Tyler explained everything and offered the choice of financing through the company or however I felt comfortabl. He also explained what was included and priced the job from beginning to end. He brought in the new furnace and took away the old with the old parts. There were no hidden fees tacked on and he is coming back in spring to check the AC. Everything went great. I highly recommend Tyler and this family owned business. He was prompt and efficient.

From the owner: Call us for your HVAC needs today!read more

I have used 365 for a boiler and new A/C system in the past couple years. I have always been very…read morehappy with their services. Great communication as well.

I can not say enough good things about this company. I am property manager for a apartment…read morecommunity. Chris and all of his crew are simply the best. He has always been very prompt with any issues I have had ( and we have had a few) they are always prepared and knowledgeable, respectful, very transparent in the job they do. The office staff is friendly and is able to help with whatever issue comes up! If you have HVAC problem... you want 365 to be your company!

My home heater broke down when it was below freezing outside. I contacted my home warranty company,…read moreand they assigned Cody from Northridge. Cody reached out 24 hours later and asked if I still needed service -- why would you ask that? I told him yes, and that my home was at 60 degrees. When he didn't respond, I followed up, asking when he might be able to come out or if I should contact another company, as I needed help ASAP. Below is his response. "You haven't even found out our schedule and you're already asking to contact another company. At this point I think this will be a learning lesson for you. I will be contacting the insurance company and having someone else out. Take care." This is how you treat a customer? By teaching them a lesson in a situation like this? WTF is wrong with you?? See the text exchange attached.

Worst "Service" I've ever had The owner, Cody, was aware…read morethat me and my family were without air-conditioning in 90° heat for WEEKS. Including a senior citizen. It was hard for me or the home warranty company that was also working with him to get ahold of him. Even after paying a service fee he refused to answer calls. He would only text hours later. When he WOULD respond, he was often dismissive and rude. He was also very lax about providing necessary information to move the process forward. He was so non-responsive that the home warranty company eventually had to drop him and chose a different company. The NEW company responded immediately, over the phone, even while in the middle of another job ON THE WEEKEND. They came out the same day. Turns out we'd been waiting on Cody for weeks but when the other maintenance worker arrived he just reconnected a few wires and it worked. What a SHAM. I'd be very cautious using this "service" company.

These folks are great, friendly and professional. We recently had a new furnace and AC installed…read more The inspector was very impressed with what a thorough job the installers did. He actually raved about the job that was done.

We have used Efficient Energy over 25 year for commercial and residential HVAC. They are honest and…read moretrustworthy! This is a locally business and we give them the highest recommendation They maintain the 11 HVAC units on our commercial building and the one at the house. Great people! Great company!