I have been a member of Cascade since 1979. I have had wonderful support and advice. I have…read morereceived great customer care and quick and easy responses to any problems that came up.

I highly recommend using another financial institute for auto loans…read more I called on 06/01/2023 and told them the new address to mail our titles to and confirmed pay off for two vehicles. I mailed the check that afternoon. The loan department claims that on 06/20/2023 they mailed our titles to our OLD address, which is in another state. My husband has spoken to them twice to inquire about the missing titles, them assuring us they were mailed. Our old address on file is my parents house, they saved every piece of mail sent to us. The titles were never sent there. Today I called again about the titles, the woman I spoke to told me there is nothing they can do because there is no record of an address change and they don't typically change addresses over the phone- something I was not informed of. However she is mailing a cashiers check to our address and closing our account. I find it very interesting that she is able to do all of that over the phone with ZERO signatures or even speaking to the main account holder (my husband). Now because of their incompetence we are required to file a lost title for two of our vehicles, which will cost us a minimum of $202 of dollars.

Jeannie was so fantastic to work with! She was always very responsive, gave us lots of updates…read morealong the way, and she got us the best rate!

We had a wonderful experience refinancing our VA mortgage loan with Jeanine at Award Home Loans…read more After shopping around we chose to work with Jeanine not only because she was able to get us the best rate but because of her fun and sweet nature. She was absolute pleasure to work with! We are still in awe about how easy and convenient she made the whole process. So far we are very happy with our new mortgage company too!

I was so lucky to have found John! He made the loan process quick and easy. While looking for a…read morehome, I was at ease that the loan was ready and there would be no delays due to funding - which is so important! He also got me locked into a rate the beat the lowest advertised and even got me a one year discount of 1% off my interest rate at NO Charge! Recommended!!

John Mafrici, our loan broker at Park Place Mortgage, was wonderful to work with. He was responsive…read moreand caring. His loan process was quick and seamless. When small issues arise he handled them quickly and with great expertise. I would absolutely call him again if I needed another loan. Thanks John!

Do NOT use Premier Mortgage Resources. They will sell your loan immediately probably to PennyMac…read moreLoan Services one of the worst mortgage loan holders. PennyMac has some of the worst reviews particularly in regards to customer service in the nation. Premier sent documents to me with the wrong name. Premier sent me correspondence that was intended for other clients with their personal information. Premier sent correspondence to the wrong address. I will have to refinance costing several thousands of dollars to put my loan in the hands of a reputable mortgage loan company where I can expect adequate customer service and attention.

Rachel Thompson was out Loan Officer for a home we recently bought in the Roseburg, Oregon area…read more She was excellent, always on top of paperwork and had answers to questions we might have. Prudy Munson also worked in the office and always answered the phone when we called. This is really important when you're buying a home on a timeline and needed things to go through on time. Rachel has retired but the person who has taken her place has contacted us to make sure we had her contact info in case we needed it. Umpqua Bank has done an excellent job on our mortgage. I would definitely use them again if I needed another loan.

Umpqua Bank has changed since merging with Columbia, closed all my accounts. Would not waive an…read moreearly loan payoff fee after 4 years and getting over 25,000. In interest.