Bought a 32x48x1/8 drop piece of 3003 aluminum sheet to make an aluminum radiator shroud. Found out…read moreafter I bought the piece, it was too thick to bend in the brake I have access to. So I tried to return it for another piece about the same size but smaller gage. Gal who helped me originally, was friendly and tried to help me find something again and left me to look around. I decided on another piece almost exactly the same size but smaller gage that would work in the brake. Brought it up front to the counter and then when the guy behind the counter asked how he could help, i said "the gal who had helped me before who was standing there, was helping me." Then some guy with a beard said out of nowhere " We don't do returns or exchanges on drop pieces," considering they are called the short iron store one would think drops are their main source of business and it wasn't like this was scrap or salvage aluminum. ON THE RECEIPT IT STATES "all returns must be presented with a receipt within 7 business days from date of purchase all exceptions will result in store credit (valid for 365 days). So basically I just lost $22.00 dollars when the receipt says very clearly their policy and there are no exceptions listed(See attached receipt). I got upset flew off the handle and basically said, "either you give me a refund or you give me this piece in trade". The piece i was trying to trade for was half the weight and scratched up so it wasn't like I was getting a good deal, yet still the bearded guy who claimed to be the manager would not work with me in any way. I told him "you will have to throw me out or call the cops because i am not leaving without my money or this piece of aluminum." He tried to get tough and told "take my piece of aluminum and leave," I said "you better go call the owner, because I am not leaving until I get my money or the piece of aluminum I can actually use." So finally he goes in the back and makes a call or does something and comes back and said, "ok you can take the piece of aluminum you want." I had to go through all of this drama because they couldn't accommodate helping me address my simple issue. In the end they made out, they made twice as much because I got half the weight in aluminum. Needless to say this is why I deal with salvage yards for most of my metal needs, far cheaper and often times they have good quality scrap for not a 1/4 of this places prices. Be warned don't buy unless you are certain what you need or you will be stuck with it.

There isn't a supplier in North Texas that can match the Customer Service or reliability of Short…read moreIron. They have very quick turnaround, and great selection of materials. If they don't have something in stock, they will help you find it. The free cuts they offer can't be matched at any other vendor in the area. If they were closer to me I would not purchase steel anywhere else. Most steel yards are dirty, have compromised material, and very slow service. They are definitely the GoTo supplier in DFW. Highly Recommend!

I have bought a few counter tops from this company over the years. My current countertop will be…read morethe last time I ever do business with this company. We picked out a counter but it took a week for them to get our check to clear the bank. After that, another week went by and no word about install date. When I called, you can't leave a message because they're voice mailbox is always full. If you try to contact them online, there's an error that won't let you do that either. I got ahold of someone on 1/12/26 and they said it was scheduled for 1/16/25 between 8-9am. I called back and asked if we could get it installed sooner because no one could be there that day. They said they would find out and call me back. I never heard back from them so I figured they would come out on the regular scheduled day. Around noon on 1/16/25 I called and asked when they were coming because I took the day off in order to be there. The installer texted me and said it was rescheduled for 1/19/26 because he was told 1/16/26 was cancelled by the customer. I told him I never cancelled anything. Someone was supposed to contact me but never did! The installer said he would see what he could do and he would call me back. He never did!! I never heard a word from anyone all weekend. I called them at 10am on 1/19/26 to find out when it was going to be installed. They said between 11am and noon. I won't hold my breath. I have dealt with lots of contractors and vendors over the years because we have several rentals, but this lack of customer service is pretty bad. This will be the last time we use them or refer anyone to them.

Lots of selection and owner & staff are very friendly & professionals. Highly recommend to come and…read morelook options available to build or remodel your dream house project with Nick & team members support & guidance

Ordered 2 "high-end chairs, totally some $13,600. The first chair arrived transported in an…read moreopen-air yard trailer, on a snowing day in winter. The second chair was 2 months overdue (6 months in all!) and came without paperwork for me to sign so I couldn't remark about the stickers on the base nor the very used and old and (crocodile (faux) leather. promoted as "jumbo" but with a seat that was only 14-inch wide seat that only a child or thin adult could fit in. There is no lever to lift the foot rest so you must get out of the chair to manually lift the foot rest then climb over it to get in. But the worst part of the chairs is that both arrived with the round metal footings so damaged that you must set these chairs on a bulky rug so as not to scratch your flooring. What a headache and a heartache. I have them sitting upside down in a guest room. not usable. Bettie Y.

My delivery started July 15th 2024. The shipment did not arrive until Aug 13th…read morethe order wasn't in the first truck. The driver said he didn't know it wasn't loaded. I called him before he left TX to make sure everything was a go. The driver kept giving us different dates for delivery. The item was in another warehouse and never placed inside the truck at all by whoever.. It was all every upsetting. The business was always very nice over the phone. But they didn't know to fix the prolonged delivery. We received different dates again and again. We didn't get anything for all the trouble and our worries.

Shortly after our carpet was installed bunching occurred from not being properly stretched. Seams…read morewere also noticeable immediately and the padding doesn't go all the way to the wall or doorways. To date, problems continue despite the company returning twice to address the areas. The owner stated we might have "faulty carpet" which sometimes happens. I contacted the company again to see what they can do since the issues are continuing and received no response. The carpet looks as bad as the 10 year old carpet that was replaced.

I recently had almost all of the flooring in my home replaced. The install was average at best…read more Melissa was awesome. I paid for dustless tile removal which those guys did a great job. I did not however appreciate one of the company men coming by several day later and snooping around my home without announcing himself. He was looking for a lost vacuum. I told him he was welcome to look, which he did, but I didn't have his vacuum. Then for the install crew. Ugh. Keep in mind this all happened between just two guys. To word this as nicely as possible, there is no boundary recognition. At all! It started when I offered them water. They didn't like water. I offered them Gatorade which the first day, they drank 3 to 4 bottles each. They then proceeded to ask me for Gatorade every day after and going so far as to say they "needed it". (I had the distinct feeling they wanted a different type of Gatorade because they asked me numerous times if I liked Gatorade Zero which is what I had.) Not once did I see them bring their own drinks except when they got fast food for lunch. Another day, I saw the one guy was here so I unlocked the door. I hadn't gone 3 feet before I heard the lock click into place. My door has a keypad. The installer had pushed the lock button. It is no where near the handle! They moved my camera modem which I still can't figure out why. It's hidden. They went into my bathroom cabinets (all of them from what I can tell - I know this because the installer told me I could throw away something in one cabinet and an item was used up (then the empty container placed back) in the other.) One asked me what I paid for my new shower. They washed their dirty, caulked hands in my kitchen sink (repeatedly). One asked me if he could buy my grill. Another offered to help me move my bed at any point in the future. And lastly, they sent me for felt pads three different times when, come to find out, they have permission to buy them on the company card! There was one area that was not done well and I asked them to fix it which they did. Every day after, they told me how unlevel my floor was. Well, I didn't build my house so thanks? (I have since found a second area done poorly that I cannot live with...there are a few other areas I'm just gonna deal with.) The most disturbing of all was finding my side garage door unlocked after everything was done. I don't know who unlocked it. But it was unlocked and I never use that door nor should anyone who was here because they wouldn't need to! Basically, I wanted the installers out of my house! The one made me extremely uncomfortable. I did NOT appreciate them snooping in my home/using my things or treating me like their concierge. I have never had an experience like this in my life.