Shortly after our carpet was installed bunching occurred from not being properly stretched. Seams were also noticeable immediately and the padding doesn't go all the way to the wall or doorways. To date, problems continue despite the company returning twice to address the areas. The owner stated we might have "faulty carpet" which sometimes happens. I contacted the company again to see what they can do since the issues are continuing and received no response. The carpet looks as bad as the 10 year old carpet that was replaced. read more

I recently had almost all of the flooring in my home replaced. The install was average at best. Melissa was awesome. I paid for dustless tile removal which those guys did a great job. I did not however appreciate one of the company men coming by several day later and snooping around my home without announcing himself. He was looking for a lost vacuum. I told him he was welcome to look, which he did, but I didn't have his vacuum. Then for the install crew. Ugh. Keep in mind this all happened between just two guys. To word this as nicely as possible, there is no boundary recognition. At all! It started when I offered them water. They didn't like water. I offered them Gatorade which the first day, they drank 3 to 4 bottles each. They then proceeded to ask me for Gatorade every day after and going so far as to say they "needed it". (I had the distinct feeling they wanted a different type of Gatorade because they asked me numerous times if I liked Gatorade Zero which is what I had.) Not once did I see them bring their own drinks except when they got fast food for lunch. Another day, I saw the one guy was here so I unlocked the door. I hadn't gone 3 feet before I heard the lock click into place. My door has a keypad. The installer had pushed the lock button. It is no where near the handle! They moved my camera modem which I still can't figure out why. It's hidden. They went into my bathroom cabinets (all of them from what I can tell - I know this because the installer told me I could throw away something in one cabinet and an item was used up (then the empty container placed back) in the other.) One asked me what I paid for my new shower. They washed their dirty, caulked hands in my kitchen sink (repeatedly). One asked me if he could buy my grill. Another offered to help me move my bed at any point in the future. And lastly, they sent me for felt pads three different times when, come to find out, they have permission to buy them on the company card! There was one area that was not done well and I asked them to fix it which they did. Every day after, they told me how unlevel my floor was. Well, I didn't build my house so thanks? (I have since found a second area done poorly that I cannot live with...there are a few other areas I'm just gonna deal with.) The most disturbing of all was finding my side garage door unlocked after everything was done. I don't know who unlocked it. But it was unlocked and I never use that door nor should anyone who was here because they wouldn't need to! Basically, I wanted the installers out of my house! The one made me extremely uncomfortable. I did NOT appreciate them snooping in my home/using my things or treating me like their concierge. I have never had an experience like this in my life. read more

Prestige Floors - Testing my lock. I sent this as proof. Was told they couldn't open the video. (Everyone else could...) - Flooring Near Me - Keller, Texas

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We are renovating a few rooms in our home, as well as all of the floors throughout. To us, this is a pretty significant job. After we had the owner Benson come take measurements, we were told that our quote should be available by the end of the following week. I contacted the company on the following Thursday to get an update on when we might hear from them, and the lovely Christina said that we should hear something by the next day. Friday went by, and we didn't hear anything. We were on a time crunch, and they knew this prior the initial visit. We decided to just let time go by, waiting to hear from them. Another week went by with no quote. We received a text from Christina confirming (this word was used in the text.) that we would have the quote by end of day on Friday. This is now the end of week 2. By this time, I received a text and an email from Benson asking questions about a couple of things. It wasn't until mid week of the third week that we finally received a quote. Not only was the quote process extremely slow, especially after being told twice that we'd be receiving it, but it was also almost double the amount of the first company we chose. Most of the items we chose from them were the exact same materials. We were trying to make sure we were comparing apples to apples, or as close as we possibly could to get an accurate comparison. It was quite shocking to say the least. read more

Thank you for a beautiful job on my 3 rooms of hardwood floors. Matches my other floors nicely.

This company re-did our entire 2700 ft2 house this past spring. Super attention to detail, the crews that came in were professional and didn't miss a thing. No need to point out mistakes, they caught and fixed them all before the day was done. We had issues with a sub-contractor that caused problems with the grout and even though it was not their mistake, Prestige helped clean it up and fix it because they had recommended the painters to us. read more

We absolutely love our new wood floors from Prestige Flooring. Benson, Ashley and Christina were wonderful to work with. The installers did an amazing job and the painters finished out the shoe molding perfectly. Could not be more happy with the finished result. read more

We received a quote and initial measurement a few years ago to be able to budget the money for the work. We tried to move forward with scheduling in 2020 and again in 2021 and the admin person who works in the store just completely dropped the ball and dropped follow up and communication.. . Both years. I am blown away that businesses can conduct themselves this way. I guess they are doing so well that they don't need the business. We have since installed whole house flooring and new stairs with another company. They really need to hire an amazing and organized person in customer service. read more

My wife and I purchased a house and decided to replace existing floors with new hand-scraped hardwood. Scheduling was difficult, and the work was originally supposed to include dustless tile removal. Prestige had difficulty scheduling the subcontractor to perform the aforementioned dustless removal, despite having said it was secured originally, and waiting for it would have pushed back our move-in date and our other house-related scheduled services. We therefore accepted the removal and installation. This resulted in fine dust covering every single part of our house. It was sucked into the vents and distributed throughout the residence. When we raised this point and asked how they were going to help remedy the issue, we were told that they were sorry, but they were not a cleaning company. They said there was nothing they would be able to do to assist. As a result another $400 was spent for a cleaning company to come in and rectify the mess caused by Prestige Floors. Fast forward a month or so, and we called to ask about some areas that looked odd or that needed to be repaired (shoe molding that had broken in half, etc.). We called their office and provided photos of these areas via email immediately. From the date we contacted them and showed them the unacceptable state of the molding, etc., it took 4 weeks for them to come and install 5 new pieces of molding. It then took another THREE weeks for them to come out and PAINT the newly installed molding. That is nearly two months to make simple repairs that should have taken a week at most. Despite that, we recently went back to Prestige to seek a quote to simply remove and replace carpet in a small closet (roughly 60 sq ft.). The quote came back at $872.18 because they included a "minimum labor charge" of $450. As returning customers we expected some sort of common sense estimate. The job should take a maximum of 30 minutes to perform, and even with three guys at $50 per hour labor would only be $150. Prestige refused to budge on the quote, though, and as a result will be losing business, not only on this job but on any other job going forward. Three different opportunities were given to rectify customer satisfaction issues, and they have failed to work with us in a reasonable manner on all of them. read more

So I wanted to post to follow up to my original review, but I wanted to give myself a little time to cool down before I did so. You would think after three months I wouldn't be as upset but time, unfortunately, has not healed this wound. Two years after Prestige Floors installed our living room and kitchen flooring, the laminate flooring started to come up at the transition between the kitchen and living room and there appeared to be some moisture warping some of the boards. This was before the winter storm of 2020, so with bigger fish to fry, I was initially not very concerned at the time. I called prestige and assumed they would come out and fix it and things will be right as rain. Boy was I wrong! They came out decided that there was an issue with our home that was causing the moisture, though strangely there were no other places that had moisture and they could not determine where said moisture was coming from, and declared there was nothing they could do about it because the flooring that they installed had been discontinued. I basically begged them to just do what they could and fix the transition strip and replace what boards they could with the few overage boards we had from the original job. They declined to do so and their solution was to tell us we should file a claim with our home insurance and replace the entire floor. So, basically they washed their hands of it entirely and the pictures show you how it looks today. It's a total hazard, people constantly trip over it not to mention ugly embarrassment. I'm over businesses that flat refuse to do the right thing and standby their services/ products. read more

Prestige Floors - a closeup of a hardwood floor - Flooring Near Me - Keller, Texas

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We just had kitchen black splash and wood floors updated. They did an outstanding job, we are extremely excited about the results read more

Prestige Floors - Flooring Near Me - Keller, Texas

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We did a large project with Prestige Floors in the fall of 2014 and Ashley & Benson did an amazing job for us. They are trustworthy people and do what they say they are going to do. We did hardwood floors, a kitchen renovation, and our master shower with them and we couldn't be happier. In fact, we just purchased a different home that needs multiple updates and Benson was my first call after our offer was accepted. Looking forward to working with Prestige Floors again. We've recommended them to a number of our friends and they've had great experiences with Benson & Ashley as well. Great people and great business to work with! read more

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I had some unexpected expenses come up, so I didn't get to follow-through with my flooring with this company, but my experience was still really positive. Excellent customer service from Christina who helped me pick some samples - she was very friendly and cheerful. I was really bummed to cancel my appointment but the woman I spoke with when I returned the samples was very nice and understanding. We will definitely be coming back when we get ready to do our floors. read more

Prestige Floors was timely, knowledgeable, fairly priced, and hold their work to a very high standard. They were able to complete our project on pretty short notice and we're very helpful in the process. Awesome job and we could not be happier! read more

Or business dealings started out well with Ashley and Benson they gave us an estimate were nice and friendly but that's when things changed. When we asked for the work to be done for several months with dozens of emails and phone calls never return, even sent them a check for half of the money down like the estimate asked for, to never hear anything but one e-mail saying great and he would get back to us. Lucky they did not cash the deposit check. I guess when you are the owner you can run the business however you want. Beware of the deals you make they may never happen. Good Luck. read more

After receiving several estimates to replace the wood floors in our home, we selected Prestige Floors to do the work. We knew our project was a bit complicated because of our extra large furniture that would need to be carefully moved & protected, decorative trim/shoe molding and we would need to remain in the house with pets. Benson and his team completed the project on time and within budget. We have already called them about the next project! read more

We have had many flooring projects with Prestige Floors. Their craftsmanship is excellent which matches their customer service.

We had wood and tile installed by Prestige and we couldn't be happier with it. The crew did a great job installing everything - they were fast and the quality is perfect. The owners are also beyond friendly - they stopped by everyday to make sure we were happy. We priced 3 places including Empire and Prestige came in the lowest and with the best product. We will definitely use them again! read more

Prestige Floors - This was taken right after being mopped...when it's dry it's not so super shiny :) - Flooring Near Me - Keller, Texas

We had a water leak in a wall that damaged areas in our home office, master bedroom and master bathroom. What started as a mess was made beautiful by Prestige Floors and their teams. The office had damage to a wall, carpet and built in cabinets; master bedroom had wall damage and carpet damage; master bathroom was basically gutted. Benson and Ashley were professional, knowledgeable and very detail oriented. Working with them was a wonderful experience. I can't wait to redo the kitchen! read more