Very nice owner. We had trouble getting our order completely delivered. Some items were back ordered, and frankly, I think we slipped through the cracks, because when a few weeks went by, I called to inquire about when the other furniture would be in, they seemed surprised we were still waiting. When they finally came in, I took a day off to stay home and wait for the delivery, but they did not come. I asked them to bring them the next morning, but the delivery guy said he'd have to make sure his other customer "was ok with that." I was kind of mystified that they wouldn't be willing to do a small courteous act in delivering my order first thing the next day...he did it begrudgingly. Icing on the cake--I just noticed one barstool they finally delivered is used, dirty, and I will have to have it repaired...I didn't have time to inspect it the morning they delivered it. My fault. But why are they selling me used, broken furniture as new? I didn't get a discount and I will have to pay to fix it. So it's a fine place to get some lovely, unusual furniture at a fair price from some nice people. you might want to look carefully at what you get, and expect to be flexible on your delivery timeline. ***follow-up*** The owner contacted me and offered to pay for repairs we had made to the damaged furniture. She had not personally inspected it and the person responsible for the delivery mishaps and the poor condition of the item is no longer with the company. She apologized and tried to make it right, which goes a long way in restoring my good opinion of their business. Looking back, I could have given them one more phone call to give them a chance to make it right. read more

Ordered 2 "high-end chairs, totally some $13,600. The first chair arrived transported in an open-air yard trailer, on a snowing day in winter. The second chair was 2 months overdue (6 months in all!) and came without paperwork for me to sign so I couldn't remark about the stickers on the base nor the very used and old and (crocodile (faux) leather. promoted as "jumbo" but with a seat that was only 14-inch wide seat that only a child or thin adult could fit in. There is no lever to lift the foot rest so you must get out of the chair to manually lift the foot rest then climb over it to get in. But the worst part of the chairs is that both arrived with the round metal footings so damaged that you must set these chairs on a bulky rug so as not to scratch your flooring. What a headache and a heartache. I have them sitting upside down in a guest room. not usable. Bettie Y. read more

My delivery started July 15th 2024. The shipment did not arrive until Aug 13th the order wasn't in the first truck. The driver said he didn't know it wasn't loaded. I called him before he left TX to make sure everything was a go. The driver kept giving us different dates for delivery. The item was in another warehouse and never placed inside the truck at all by whoever.. It was all every upsetting. The business was always very nice over the phone. But they didn't know to fix the prolonged delivery. We received different dates again and again. We didn't get anything for all the trouble and our worries. read more

I bought a floor sample sofa. The sofa is great! I am very upset that I paid premium price for a sofa a d then $300.00 for delivery.....then delivery is to be at least 3-4 hours late. AND, they did not call to notify me of lateness until I called Runyons. read more

We've been customers of Runyon's for years. There are usually large gaps of time between purchases, but we are always given the same consistently great service. Bo, the owner is easy to work with. The inventory is of excellent quality and is exceptionally unique. Karen, her on-staff designer, is wonderful. Her eye for design and attention to detail have helped us tremendously. AND she works within your budget, which is what it's all about. If you are a fan of The Arrangement, head over here first. You won't be disappointed. read more

BUYER BEWARE - We bought two sofas from Runyon's. Three months later, the WRONG sofas were delivered. Bo asked if we would consider keeping the incorrect sofas at a 50% discount. We declined and asked for either what we ordered in the first place or a refund. After some back and forth, including Bo calling my husband a liar, we just wanted our money back. Bo agreed and refunded the price of the sofas - minus the delivery charge of $600 give or take, stating "Sofas were delivered." We countered with, "Why should we pay for your store's error?" As soon as we left the store with the refund for the sofas only in hand, Bo canceled the refund and has refused to pick up the incorrect sofas, stating that we should also pay for returning them. This has been an ongoing dispute for over a year with no help or remorse from Bo Runyon. Even the sales manager agreed that the wrong sofas were delivered from a purchase order that did not match our PO number. Both the manager and Bo told us that the salesman who wrote our order was fired because "This is not the first time he's messed up a client's order." What a nightmare this has been. Word to the wise: do yourself a favor and shop elsewhere. PS - I have 18 pages of documents, including but not limited to text messages and transcribed phone messages, supporting our claim. Now, it's in the hands of our credit card company and our attorney. read more

I really dislike writing reviews! But, in this case I must! Runyon's is simply the best furniture i have delt with in my life! Greg was incredible ! simply incredible.. Honest! Helpful in every way. Treated me as a friend. Bo, the owner was awesome and kind! I will be back!!! Trust this store 100% you will be glad you did!!!!! read more

My husband and I walked into the store and there was a desk attendant helping a couple and a male sitting on a chair looking at paperwork. The desk attendant made eye contact and NEVER said a word to us, not even a -HI! We moved from another state and are looking for furniture, this a place I would NOT! visit again. Lacks customer service Furniture is overpriced and cramped read more

I spent an entire day Saturday hitting every big box furniture store in the metroplex on the hunt for a new dining room table. All I found was not my style and wood looked like it was manufactured out of cheap siding. I was so disappointed and was about to settle for the best option I was able to find. Then I had a thought - I've seen Runyon's commercials on TV and so I headed over there first thing Monday morning. WOW, the selection was incredible and in 5 minutes I found the table I had been searching for. GORGEOUS, QUALITY and it was a great value. Bo worked with me and gave me an incredible price and in two weeks my table is in my dining room and it has transformed my room. Next time I'm looking for furniture Runyon's will be my FIRST stop! read more

Shop here if you don't mind be lied, cheated and scammed after the owner screams obscenities and calls you offensive names. Never been so humiliated and treated so offensively by another human being in my life- but by a business owner to their customer in a business setting?! The initial sale is great, yes the store is beautiful and I actually bought from them a second time but due to the customer experience by the business owners themselves- I'll never set foot or purchase anything from them again! I'd rate them lower than 1 star if I could. Just don't call them for ANY issues/concerns or to use the warranty you also purchased. The owner's husband screamed profanities at me and called me inappropriate/offensive names before hanging up on me after their store gave me the run around for weeks for trying to use my warranty on our sectional 1 yr into the 5 year warranty. I've never in my life been screamed at in this manner nor felt more humiliated or offended by any human- and for it to happen during business hours at a local business by the owner directly about a purchase made at their store...especially after spending more than $5k on furniture at a local "family owned" business. It's a shame that this is how they choose to run their business and treat their customers. It's a complete lie when their website claims "integrity, honesty and impeccable customer service" and from talking with several of their employees- this must have happened to more than just me and I feel sorry for them. The initial sale was great, we worked with Bo Runyon directly and felt she gave us a good deal on a sectional. 4 months later after shopping around, we returned to purchase a bedroom suite- decided on Runyon's because we felt they treated us fair and to support a local business owner. I have a soft spot because my grandmother opened her own interior decorating/furniture store (the other side of the US or else I would have purchased there) and my dad is also a small business owner. Then, a year after our initial purchase we needed to have our sectional replaced by the warranty and was lied to, given the run-around, belittled by the owner, hung-up on multiple times by the owner. I'll NEVER spend another dollar with Runyon's and wish I could forget this customer experience everytime I look at my furniture. What a shame... read more