My daughter was on the Honda lot buying a new car. She had State Farm previously but had not had a…read morecar in a year or so. She was trying the 800# that was pushing her to contact a local agent and they were all closed. She had moved but her previous local agent was Paula. She got in contact with Paula and despite the office being closed on Saturday, Paula got her insurance in place got her a binder and ID card so she could drive her car home. Amazing act of kindness and customer service you only get with someone like Paula Faivre, Superstar Agent.

They dont seem to be genuine agents. The agent was polite and gave me a good quote (though as is…read moreexpected, kept trying to push for coverages I did not need) but ONE MONTH after paying in full for 6 months for the car insurance and getting a receipt for it and being assured that i will get my final insurance card in the mail, I get a rude letter from State Farm that my insurance will be cancelled within 3 days of receipt of the letter giving no valid reason whatsoever. When I call the agent, he is clueless too - he assures he will to the bottom of it (wastes precious time as I inch towards being uninsured) but comes back with a higher quote. This agent does not seem to be genuine - why would they be clueless about the company's verdict then? Either that or they are purposely fradulent. Stay away!

I spoke with Dana about a car policy and umbrella. She was kind, professional and caring. I also…read moresaved over $3,000 a year on identical policies. I would recommend them to anyone. They have a number of 5 star reviews. My experience was NOT a one off.

I called to get a quote and within minutes I was a customer, ShaDana didn't know it yet because she…read morewas still talking but the customer service, the laugh and the smile in her voice we're all additional selling points but the price I was quoted made me cut her off and announce "SIGN ME UP"! I can only give 5 stars but this young lady is THE star all by herself, she made me feel like family...well I am now. Thank you Dana you are awesome and made my online insurance shopping experience quickly come to a halt. Sometimes the customer service you receive makes all the difference.

We were very impressed with Mike and Brittney. They answered all of our questions and we left the…read moreoffice with a new insurance company and agent. I like the fact that we could talk face to face instead of by phone or online. He gave us plenty of options so we could compare cost and keep it within our budget. Great customer service and we hope to be with State Farm for a long time!

I can't believe the way I was treated. I would never talk to anybody the way I was just I…read moreappreciate but the person I talk to wouldn't even give me their name and because I was 10 minutes before they were about to I was treated like trash Mike whoever you are I would never let anybody represent me like this. This is absolutely absurd that anybody would treat another human being the way I was treated just because I wasn't there previous Customer. Anybody in the Chesapeake area please please stay away. It is all over social media. No wonder they barely have three stars. If you guys like to be treated bad please come here.

Great agent! She and her team take great care of the customers! Highly recommend her agency.read more

The best insurance company I've ever dealt with upfront!! Mrs. Patto and her staff were very kind,…read morerespectful, and considerate of my needs in service as well as future goals in life! They provided me with affordable insurance rates that saves me lots of money while feeling like I'm a treasured customer for life! I encourage everyone who is looking for affordable and reliable insurance to definitely contact her asap! You will be satisfied Thanks!

Agents and staff are friendly and knowledgeable. I enjoy working with everyone that I have…read moreencountered.

Even though Aubrey is based in the Virginia Beach area, she covers all of VA. We live in Northern…read moreVirginia, and in Summer of 2018 we had an insane amount of rain. Unfortunately, our home suffered because of it. Leaks, watermarks, damaged shingles, you name it! We even had water dripping into the house into pots and pans to try to prevent further damage. Her staff have been nothing short of knowledgeable, professional, and courteous with us when scheduling in-person assessments and speaking with our contractors to assess the estimates related to the storm damage. The best part: Aubrey and her team fought for us to help get as much of our weather damage covered. She saved us thousands (no joke, THOUSANDS) of dollars which we would have to cover out of pocket otherwise. Now, we've fallen even more in love with our fixed and updated kitchen and basement, which look even more beautiful than they did before. We are extremely grateful for Aubrey Pithwa State Farm for making all of that happen. We will continue using Aubrey Pithwa State Farm Insurance so long as we live in VA!

A Coworker of mine recommended this office to me. She was able to save on her car and home owners…read more I was previously with Allstate and decided to check out the rates and see if they could save me some greens! I worked with Josh Duncan who is an associate of Seamus'. I did however get to meet Seamus and he's very friendly. Josh is great. He's knowledgeable and very helpful, and is easy to talk to. They will do a rate check for you just to see what they can save you. Sure enough he was able to get me better coverage at a lower monthly rate that Allstate just couldn't touch, and I asked too! Moral of the story is it doesn't hurt to check, maybe Josh can save you some loot too!

This summer I reached out to Rose Goheen and asked her to review my insurance policies with a…read morewell-known company that I have been with for many years. Rose was not only able to get me a much better rate but my coverage increased!! I now have Home, Auto, and was able to add an RV and an Umbrella policy--and saved significant money. Rose managed this all during Covid lockdown through email and a couple of phone calls. Couldn't have been easier! As if that wasn't enough, a couple of months ago I was involved in a car accident. The customer service was so amazing--Rose and the claims team could not have been more helpful, concerned and answered all my questions. They really made a difficult situation much easier. Thank you Rose!

They used to have 5 stars, but after 10 + years I have decided to transfer agencies and all because…read moreof TOM. Extremely rude, argumentative and unprofessional. Instead of a apology to a loyal client, I was given the excuse that no one has ever had an issue with TOM. I highly doubt it. No effort was made to keep me as a client. I was told that if I have an issue maybe I should change agencies . So I have. Very upsetting at the poor attitude and lack of wanting to resolve any issue, I felt tossed aside after 10+ years. So Rose you have only TOM to thank for the loss of a loyal client. Good luck.

Angelique was great and helped me through the whole process. We closed quickly and there were zero…read moreissues!