Great service,, very professional and friendly,,,,wouldn't purchase from any other placeread more

We purchased our Sapphire mattress and box spring from Antonio at the Gastonia location on…read more04/06/24. The purchase was seamless and the product and warranty were explained in detail. The delivery was made on time as scheduled but we ran into a problem which was my fault. We had an expandable head and footboard so I just installed the same rails in the Queen sized hook slots. The problem was that our old rails were too short for the Queen mattress. Mark and Levi the delivery men suggested I call the Gastonia store and see if they had hook type 83 in. rails in stock. When Antonio said he did have them they said they would run back to the store and pick them up and return and install them, which they did. This was service above and beyond what we expected. Great Job, Antonio, Mark, and Levi. Mark and Sandra S., Gastonia, NC

I've purchased several times from this business & I have to admit this is not a high pressure sells…read morestore . I love the variety of so many things they have in the store and able to order for you . Great customer service here & im already thinking of the next piece of furniture I'm buying from here

We are very pleased with the quality and price we paid for the recliners and the couch we…read morepurchased!!!! Staff is very knowledgeable and helpful. We highly recommended them!!!

Best price mattresses! There is only one employee from what I can tell, and he's very nice. They…read morelist the price for the boxspring and mattress as well as only the mattress. Free delivery too. Very friendly and helpful. Definitely check this place out before you buy a new mattress!

This corporation is one that the buyer beware. They are slippery with their sales as well as not…read moreliving up to their 1 year price match. The company in store sales person approves and then sends the paperwork for a refund to the area manager who does not approve. It's the old bait and switch. They are not reliable to do business with.

Please do not bother to shop at this location. Worst customer service and experience to purchase a…read morecommon household item-a full size mattress and base. Purchase was made in mid December with estimated delivery of Dec. 31st. No communication at all!! Follow up call with manager, John, who shared order was scheduled for Jan. 10th and if had any other questions should contact him directly. Today is Jan. 10th @ 6:37 pm. No delivery, no communication. Second follow up call with John who shared delivery changed to Jan. 19th and not sure by who or why. After checking further, he shared not sure if mattress/base will be delivered on 19th or 24th and suggested cancellation with full refund. Waiting for email of cancellation receipt and refund in next 2 to 3 days. Please save yourself time and money by not shopping here. Checked one star because did not have an option for a lower score. This has nothing to do with COVID. Bad service is bad service!!!

Wonderful experience! Malcolm was very professional and helpful. We are elated with our new…read moremattress.

We had some initial issues with the Mattress we wanted but the assistant manager Marriott (I…read moreapologize if that's the wrong name!) helped us get the mattress we loved at a great price!

Beth was an amazing Sleep Expert and was extremely patient and helpful. She is great with people…read moreand was extremely knowledge about all the beds! Will definitely recommend her to people!

Go see Jack, great store. Honest and transparent pricing…read more Best in the area! Really happy with our purchase

So after 25 years my wife and I decided it was time. I stopped in to see Jack on Presidents Day…read morethinking that I would get a sale price. He was quick to point out that he did not have fake sale prices on occasion but sold a select quality product at a fair price year around. I respect that! Nice gentleman and clearly knew his business. No hassle. No pressure. Simple and easy. Yes, it is a small and simple showroom, but it accomplishes what is needed and helps maintain a low overhead which is clearly represented in his pricing. I highly recommend you stop by when you are in the market.

I had, in my mind, purchased a mattress elsewhere and was just doing my due diligence to make sure…read moreI wasn't missing out on a better mattress and/or better deal. The way Chris walked me through choosing the right mattress at the right price, I felt like the process was about me and what I needed, not about making and closing the sale. Thanks mattress professional CW6512 at store 2GC for the great deal on what I am sure is going to be a great mattress!

This is a follow up on a post I wrote about Mattress Firm on 12/24/2016. After sending the…read moreinformation they request to help remedy this situation, I have not heard anything from them. WHATS GOING ON...DO THEY REALLY CARE...

From the moment we walked in everyone was really nice , let us go straight to the beds, they had a…read morelot to choose from,we had an excellent sales girl she was so sweet , so was the whole family ! We will be back in the future !

Amazing locally owned furniture store. The owner is so welcoming and will help you with whatever…read moreyou need and answer all your questions. We purchased a beautiful TV cabinet for a great deal. Everything in the store is reasonably priced and good quality pieces. We will not be going anywhere else to buy furniture in the future. My husband didn't even have to assist loading the piece they loaded it for us. We will be heading back to look more next time we have a chance.