I ordered an exclusive run Les Paul. Paid via PayPal. Then a few hours later get a call to verify all my information and answer a bunch of questions. Then had to wait for another call from their credit department and answer a bunch of questions all over again. Very weird experience. However, the guitar is amazing and beautiful. read more

American Musical Supply - Musical Instruments & Teachers Near Me - Oakland, New Jersey

The instruments I received were ok but customer service is awful and after paying them COMPLETELY off they refused to delete my account. Saying they have no account under my email address. They are either stupid or completely dishonest. read more

Called and bought a gift for someone over a year ago. Out of nowhere, I started getting charges from AMS on my account. I emailed to inquire about this and was told that my credit card is on file on that person's account and AMS policy is to charge any card on file. I never authorized AMS to keep my card on file. I explained this to the agent, who basically told me to go pound sand. I asked the person who purchased to straighten it out and they told me that AMS refuses to change the card, despite him having changed account numbers. Looks like a Cease and Desist letter and legal action is going to be forthcoming. read more

The selection is huge and the prices are good. You can't get better service than making payments on gear you want on a working musician's budget. AMS Rocks. And now, so do I. Fast shipping and well packaged. More please! read more

American Musical Supply - The Man with No Tan - Musical Instruments & Teachers Near Me - Oakland, New Jersey

I needed a sales receipt for a 2. month old sub. for warranty work took multiple calls kept e mailing me shipping info that the repair shop could not accept for Mackie Sub. I explained that the sub was causing noise in the main speakers if I went through the sub to the mains, no noise if I went through the Bose S 1 pro+ speakers first . the Tech. at a AMS said just use it that way instead of fixing A $600.00 sub. I've been dealing with AMS when it was Victors in N.J. many years ago. I'm a professional full time Musician. I will not purchase anything from them again. (I finally got a sales receipt after a dozen calls!} read more

Dinah R. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! I placed an order as a gift. Not expensive, approximately $150. I had it shipped to the address of person receiving the gift. Not only did AMS cancel my initial order, but they made 2 unauthorized charges to MY bank card to pay off an old balance that the person I was sending it to owed from 2020. It was not cheap, one charge for $744.39 and one charge for $100.00. They simply ran the person's name that I was sending the gift to and took the $$ from my bank account. How was I to know this person owed an old balance from years ago? I went to my bank and the reported the unauthorized charges. While I was sitting there, the banker called AMS collections. The very rude man at AMS called me a liar by saying, "She knew it, it happens all of the time." He didn't have a kind word at all and was a complete ass the whole conversation. Not only have I reported it to the bank, the bankcard company, but also the Consumer Financial Protection Bureau to help get my $$ back. They all have reached out to me assuring they intend to help. Meanwhile, I'm out possibly $899.34 and the trouble, financial stress and frustration in the matter. I'm sure this is not the only time it has happened. If you're considering using this company, good luck! BUYER BEWARE! Dinah R. read more

I did like them at first. But after a few purchases, I realized they have zero respect for their buyers. Gear is gear. Warrenties are warrenties. But customer service is key. And that's why I'll be spending my money elsewhere from now on. This company is not acountable for a professional's needs. They don't keep agreements, will double sell stock and won't do what it takes to make it right. Professional buyer beware. read more

I have been with AMS over a decade and they always have the latest gear and a fair market price. Keep it Up.

1. Offered pickup and was told ups would bring a box. 2. Then told by UPS they don't pickup with boxes. Called AMS and was told they made a mistase so they would overnight the new cab and I could use the box to return the 1st. Seems like a good deal. They we're going to ship the same day but if course that never happened. 3. Called back the next day after no shipping info. Was told it will definitely ship that day and was treated like I was annoying the agent. Once again of course didn't. 4. Called back again and talked to a supervisor. Was generally helpful but passively accused me of trying to rip AMS off. "They will charge you if you don't ship the original back you know. Just gotta make sure". He did finally get the package shipped but no tracking info was given. 5. Contacted again the following day to try and get tracking. Turns out it was "delivered" without FedEx so much as knocking on the door. They simply dropped it in front of the house in an emoticono driveway and it was of course stolen. 6. After waiting for 2 weeks for the stolen package to be resolved, I was shipped a replacement. This one was damaged worse than the first. Absolutely the worst experience ever trying to buy a piece of gear. I have purchased from them before but the extreme negligence in this case has turned me off forever. They keep changing stories and seem to have the most incompetent shipping contractors ever. . .ugh read more

See all

I've been using AMS now for many years as my go to gear retailer. Just finished up 0% interest payments on a beautiful Alvarez Yairi baritone acoustic. Shipping is quick and The customer service is always top notch. read more

American Musical has been my go to for years, they stand behind their stuff, if you have a problem they are there. Dan & Andrew have been great.You can't beat the flexibility of the payment plans it has allowed me to get my gigs done with the best gear as I buy often.I trust them not something you hear. every day but I have been a professional Musician & Dj Since 1974 still performing over 60-80 gigs a year thank you AMS! Outstanding Value, Outstanding Team thanks ! read more

So I bought what I thought was a brand new Denon DJ Prime 4 Plus for $2,200. Wrong! Because I use it in poorly lit conditions, I never noticed the paint coming off the black screws around the fader. The only way I noticed it was because the fader would start moving to the right side without me doing anything. I then turned the lights on to look it over, and there it was: screws that had been tampered with. You know, when someone uses a screwdriver on painted screws, the paint comes off and you can see silver. Well, thinking I was dealing with a great company, I explained this to the representative, and he then told me I had a few months left to get the warranty company to fix it. I'm like, "What do you mean!?" I'm calling to inform you and make a complaint that I wasn't sold new equipment; it was open and damaged. Still, I was told to call them because there was nothing they could do about it. I called the warranty company for weeks and never got in contact with anybody--nobody, somebody--no return calls. I have been trying, but I haven't found any solution for my issues. It's past the warranty date, and I'm stuck with bad equipment from American Music and no help! It's safe to say I will continue to spread the word on reviews, social media, Reels, YouTube, and X. I have proof, and I will detail in video and pictures that this equipment was already damaged. read more

AMS has a good selection and decent pricing. The 6 month plan is ok. I figured I would get offers for 12 and 18 month no credit check plans after I paid this product off. I did not. But, I can get 6-12-or 18 pay options with no credit check from a competitor so my business will go to them. read more

Update, the sent the replacement KO II, in a bubble mailer again. Box damaged again, even though I was told they would ship my replacement in a cardboard box, they did not. Try Sweetwater or a local music store. Maybe AMS has got to big and they just don't care. read more

See all

I have bought three pieces of awesome gear from AMS, and everything arrived quickly and was packaged with extreme care, ensuring no issues upon arrival. While the Fender Hot Rod DeVille 212 IV provides that classic, sparkly tube warmth and the Orange Crush 100 delivers a massive, punchy low-end thump, the absolute star of the show is the Tobias Classic V 5-String Bass. The craftsmanship on the Satin Natural finish is world-class; it has that legendary 'growl' and the perfectly balanced tone that many players rave about. Between the effortless playability of the asymmetrical neck and the incredible clarity of the low B, it is an absolute masterpiece. Furthermore, its been invaluable to use the payment plan that has allowed me to add new gear affordably. read more

Pretty great. They are fast at delivery , prices are great and the special financing is pretty good too

customer service absolutely terrible. when you call for help or questions. The attitude i got was actually crazy. if you're having a bad day call out of work. read more

Guitar came snapped in half yet I'm running around looking for a fedex to return wasting gas wasting extra money on printing labels and sending it in did twice the work trying to return this packet then receiving it yet it was a gift how embarrassing for a person to open this up. read more

American Musical Supply - Guitar - Musical Instruments & Teachers Near Me - Oakland, New Jersey

I woke up to a false charge on my bank account from this company. When I called to get this sorted out I was given to Jason E who told me he is the head of the "collections department". Jason was rude, insulting me and stating that I was a "deadbeat" and he couldn't wait to let everyone know what a "piece of crap" I am and how "people like me" can't pay their bills. This was clearly a false charge and all he did was insult me and very clearly state that he is against me and will not help me because he wants to get what he feels I owe. He should not be allowed to interact with the general public and is a bigoted, hate filled man. read more

American Musical Supply is full of crap website says no credit check and easy monthly payments placed my order then they turned around and cancelled it stating not enough purchase history and told me to pay in full to get my 12 year olds Christmas gift the whole website is just false advertising read more

AMS was truly an ex process. They were straight forward with there process and made it simple to afford the gear I needed without the stress of how to afford it. read more

I've purchased many thousands of dollars worth of gear from these folks. Guitars, cases, amps, effects, strings, synths, sequencers, mixers, monitors, recorders, and a couple of racks full of gear -you name it! Zero interest/no credit check/various payment options, and Fast Shipping. I have a lot of gear (I wish they carried more brands/broader selection), got it at decent prices, and I was able to make payments. I highly recommend AMS. Customer for life. read more

American Musical Supply - Musical Instruments & Teachers Near Me - Oakland, New Jersey

Terrible Company. Absolutely ZERO Customer Service. This order started off with a mistake on the shipping address. I noticed it right after the order was placed. I called to correct the address and was told Their system would not allow for any changes. Keep in mind the guitar sat waiting to be picked up by FEDEX all day and they refused to do anything. They then told me they will put in for a reroute once it ships. The guitar ships and I call FEDEX and they tell they never received any requests from the shipper. I place it on hold so it is not delivered to an address I don't live at in another state. I contact AMS. I am then told that the shipping manager dropped the ball and never put in the reroute request and they cant do anything now cause i placed a hold on it! So the guitar sits at the FEDEX facility for 5 days waiting to be returned to shipper. Once its in route back to AMS they send me another guitar to my correct address. I receive the new guitar and its cracked at the neck. I contact AMS and just go the route of returning for a refund as its been nothing but a headache at this point. I get a shipping label and send the guitar back. I wait for the tracking to show it has been received and call AMS. I am informed that they indeed to have the guitar and a refund has been initiated and no more payments will be drafted from my account. A week goes by and no refund and another charge is placed on my account. At this point i contact AMS again. I am given a anew story how they never received the first guitar back and that the tracking label shows it as still on the fed ex truck to be delivered (this is 3 weeks ago at this point). This will have to be investigated now before a refund can happen. During this whole exchange i have been treated like i am a idiot and its all my fault. Not once has anyone acted like customer service mattered. Nobody has cared one bit about helping or doing anything. The whole time I have been treated like a nuisance and that i should be lucky that they are even talking to me. 1 star is way more than they deserve. HORIBLE company no customer service at all!! read more

Don't trust any of these people. They don't deliver on time and they lie to you all the way along. Take your business somewhere that customer service matters it's certainly not AMS. Oh and if you're not happy with your product they charge you to send it back. What a Scam. Let someone else like sweetwater take care of you they are trustworthy. read more

DON'T BUY!!! I purchased SHURE BLX Microphones from AMERICAN MUSICAL SUPPLY, And discovered the frequencies don't work in my area. Reached out to both SHURE and AMERICAN MUSICAL SUPPLY.... But was told, sorry, we can't help you!!! This $800 loss really hurts read more

when you make a $275 purchase, and you find additional/unauthorized charges totaling over $2800, it's time to find a new place to shop! associate Jason E is the culprit. NEVER AGAIN. Shop at your own risk!! read more

Great service and no interest payments on equipment is a God send. My only complaint is the Guitar had some flaws like the frets not being sanded all the way. The nut is off where the g string slot is not measured and sanded down properly. The volume tone pot is not properly secured. It's a decent guitar but it needs some more TLC. Shouldn't be something musicians should worry about when buying new equipment. ​ read more

They could care less about there customers and it shows. tried to buy a guitar from them. just an Epiphone. nothing fancy and they refuse to sell it to me at the same price I paid for the same guitar a month ago citing tariffs. gimme a break. it's an Epiphone. not a custom shop order guitar. any way. they would rather lose a sale over 50 dollars than have a happy customer. that's real good business sense I guess? must've went to harvard read more

They have not been too bad in my opinion but why, when they updated their website did they think it was cool to erase peoples complete order history? Was the least you could do to show some appreciation for your customers read more

Dylan was VERY helpful and informative when helping me decide what to order, and helped me through any issues during checkout to ensure a smooth and easy purchase and EVEN helped me decide on Upgrading my Sound as well during a short conversation. Ended up buying more and bundling it all together. VERY SATISFIED 10/10 read more

I was all set to purchase this SM-86 mic with a $20 dollar off but now at check out i don't see it ?

This store is fine unless someone uses your card fraudulently. I have been round and round about this with them for over a year saying that my card was stolen and now I've got a new card and they've charged over $300 to it on products that I've never even bought. I've talked to Jason and emailed him in the finance department many times regarding this. And he denies that it's fraud even though I have proof that it is. So you're still on the hook if someone hack your account. read more

After making thousands of dollars in purchases using the AMS interest free payment plan successfully for 7 years I was told I no longer qualify for credit based on accounts associated with account. I have no associated accounts and the credit department refused to provide proof to me after several attempts to resolve the matter. The Rock Star 12 month interest free payment plan was the only buying incentive AMS provides. I get better prices and better service at Sweetwater. read more

I want to say that my review is mediocre-ish and here's why: a) they never have any avail. chat representatives at pm hours- and I'm not even talking like real late, I just meant not even a time frame like 9 pm or something. Like, sometimes this is even some peoples down time to be able to shop for things like this because of their work, etc... b) Anytime I have left a message I'm really not sure any one has ever wrote me back via email or called me on my phone come to think of it... c) they pride themselves on being one of the very select few places that have a "no credit check" policy; however, when looking thru sections like controllers for djs and such for instance, their price ranges for things are ridiculous, and i understand this is competition w every where else, but shit, come on! There's a reason why we're looking at no credit check options. D) last but not least, for a short bit of time there, their website just kind of sucked looking at anything from mobile. Idk if they were troubleshooting during that time or what, but you couldn't even get it to scroll or anything unless you went on a computer. Idk how it was for android, but for iPhone it was like that at least. Also, im not sure if you guys love false advertising, or you're just completely oblivious to this, but you'll go to see a product, and itll be marked a certain nice price, and even have a pre calculated marked price on your monthly payments, for instance like such as w the no credit option part, then you actually go to click on it and add it to your cart, and it's not until you see the complete sum of the total at the bottom, that you'll get a much more accurate price. It really really disappointed me one day and was really discouraging...just saying...lol Hope that helps, AMS and anyone else who was looking for some honest feedback. Much love. read more

Easy to work with. The guitar was as advertised. Fast delivery. New to the Music Man series of guitars read more

purchased a scratch and dent acoustic electric bass from these guys. showed up with a competent broken 1/4" input jack. so I just wasted $500 on an instrument that doesn't work. these guys are nefarious. go elsewhere. read more

Several months ago I purchased guitar strings through AMS. When checking my account last night, American Musical Supply took out a number of charges to my credit card totaling $1250, that were not authorized, and I made no other purchases. Now Im going through the dispute process. I am shocked that this happened and hope it is quickly corrected. read more

They have great payment plans and a decent selection of. Customer service works with you if there is an issue. I have purchased a few guitars and other accessories and have had zero complaints. I just bought this Ultra Violet Sonic Esquire for my granddaughter. Flatter I set it up and make some mods, it will be a keeper. read more

American Musical Supply - Squier Sonic Esquire - Musical Instruments & Teachers Near Me - Oakland, New Jersey

Thanks for all you need it it's exactly what I needed and when there is something else come up that I need I will give you a call first Byron read more

I have purchased quite a lot things from American Musical Supply and I have gotten great service. Delivery is fast and on time. Josh was a great help with a question I had about an Amp that I wanted thanks Josh. read more