I ordered an exclusive run Les Paul. Paid via PayPal. Then a few hours later get a call to verify…read moreall my information and answer a bunch of questions. Then had to wait for another call from their credit department and answer a bunch of questions all over again. Very weird experience. However, the guitar is amazing and beautiful.

Dinah R. I WILL…read moreNEVER DO BUSINESS WITH THIS COMPANY AGAIN! I placed an order as a gift. Not expensive, approximately $150. I had it shipped to the address of person receiving the gift. Not only did AMS cancel my initial order, but they made 2 unauthorized charges to MY bank card to pay off an old balance that the person I was sending it to owed from 2020. It was not cheap, one charge for $744.39 and one charge for $100.00. They simply ran the person's name that I was sending the gift to and took the $$ from my bank account. How was I to know this person owed an old balance from years ago? I went to my bank and the reported the unauthorized charges. While I was sitting there, the banker called AMS collections. The very rude man at AMS called me a liar by saying, "She knew it, it happens all of the time." He didn't have a kind word at all and was a complete ass the whole conversation. Not only have I reported it to the bank, the bankcard company, but also the Consumer Financial Protection Bureau to help get my $$ back. They all have reached out to me assuring they intend to help. Meanwhile, I'm out possibly $899.34 and the trouble, financial stress and frustration in the matter. I'm sure this is not the only time it has happened. If you're considering using this company, good luck! BUYER BEWARE! Dinah R.

So sorry that I tried this place but never again. The store lacks any type of selection but since…read moreI only had to buy strings, they did have it. The person working there was very rude. He had me sign the credit card slip and then threw it at me (not exaggerating here) and walked away, without saying as much as thank you or bye. Sad, sad store...

Terrible customer service, barely anything for sale and high prices. Arthur is a very rude and…read moreangry man who treats customers like trash. I highly recommend avoiding them and heading elsewhere. Save yourself the frustration.

Very helpful in evaluating a handed down youth trumpet. Very knowledgeable and connected to…read moreresources to do the work.

Bob is a great guitar instructor..... They are a class act..read more

I recently purchased a drum set from the store. After two visits to the store and multiple phone…read morecalls I was led to believe that the set that I was buying included all the drums all the stands the seat and all the symbols. Upon getting to the store to purchase the unit they told me that one of the stands was not included so I spent an extra $70 to buy the extra stand. When I got home I realized that one of the symbols was missing. I called the store to say what happened and they told me oh it's not included so two salesman missed lead me and did nothing to rectify the situation. My recourse was I could bring it back well we traveled for miles we spent hours putting the site together and it was for my son's birthday so how can I possibly bring it back. I then called the customer service number to complainAnd they could not find any record of my purchase. This is a corporate chain and it is a joke I would never do business with them I wouldn't go near them with a 10 foot pole

Had a terrible experience here. I purchased and paid for an expensive item at the Wayne, NJ store…read morein Feb 2019. The store charged me but never delivered the item. I cancelled the order 2 weeks later, since they can't get the item from the manufacturer. They refused to refund me for 2 months, despite multiple phone calls to their Wayne, NJ store and their customer service center in Maryland. After I filed complaints with Better Business Bureau and Div. of Consumer Affairs, they finally mailed me a refund check, so I withdrew the BBB complaint. However, I just reinstated it because Music & Arts just sent me a collection notice claiming that I owe them the amount they just refunded me! I will never again purchase anything from this retailer. What a nightmare this continues to be.

Good Old-Time Music store .. last of the breed it seems.. still a customer !... reasonable prices…read more,and slightly used equipment a plus

I have been playing music for 30 years. That said, I have seen my share of music shops ranging from…read morethe good, the bad, to the ugly. I've traveled for and wide to pick up a musical instrument I'd been hunting for, sometimes to different states. That said, I've seen it all. However, Robbie's is something else, entirely different than anything I've ever experienced. This store has a legacy, for sure. This was a great place to go back in the day, and I'd often find some hard-to-find items here. Prices were fair back then and staff were eager to strike up conversation and talk music. However, it does not live up to its legacy and is now a shell of what it once was. I'd been here several times in the 90's, and it was seedy, a little weird, but reputable. Staff cared, quality instruments were available, you could talk music with the staff, and they had lots of inventory. All of this made for a fun and unique experience that was different than elsewhere. Fast forward to present day: There is a large selection of musical instruments. Some appear to have been there for ages, though. Prices are high and unreflective of true value. Perhaps this is why the inventory remains abundant with items that appear to be fossils there for years. The instruments cooking in the sun in the massive plate glass windows makes me wince every time I pass the place. Those poor drum kits have to be being absolutely destroyed sitting in that magnified sun. The environment seems to lack any sort of overall care or upkeep. Want to sell an instrument? Best of luck. Absolutely rock bottom pricing will be offered, almost to the point where you are forced to support Guitar Center. Many of us musicians like to support local, but these folks make that hard. Want to buy used? Prepare for the price to be inflated. The staff seem inconvenienced and annoyed that you've decided to patron their store, almost as if they don't want or need your money. A while back, went in for a simple repair that they quoted me on, never heard back from them, and when I called, they had decided to simply not do it or get around to it. Hours are odd, never a car in the parking lot. They open and close when they decide to. Odds are they won't be open when you get there, which has happened to me and other buddies of mine multiple times. Word going around is that it will be shuttered soon. I understand it, especially given how this place is run.

A couple years back, I bought my first acoustic guitar from Shawn. I was impressed with the level…read moreof service I received, especially considering my modest budget. I got a guitar that looked, felt, and sounded better than I would have expected. Fast forward to now when I bought my first new electric guitar and Shawn did it again! I got more than I expected on a budget, both when it comes to service and quality. Shawn and his team are experienced, knowledgable, and professional through and through. I never felt pressured and always felt as if my beginner-level questions were taken seriously. My only regret is that I have yet to find the time to sign up for lessons. I know I'll be coming here when I do.

Very nice folks - thanks a ton for helping me with questions on an old amp repair! I hope to visit…read morethe Center in person in the near future!

My son started taking guitar in the beginning of the school year. At first I was worried he would…read morebe too young. He is 7. It was the best experience for him. He's gained so much confidence. And his fine motor skills have improved tremendously. His handwriting has gotten so much better since starting his lessons. His attention and ability to focus have also been noticeably better. I highly recommend checking it out!

From the owner: We make music FUN! All music lessons are taught one on one in our state of the art lesson rooms…read more Every teacher at Rob's School of Music is a professional musician with years of experience in both their instrument and education. At Rob's School of Music, we don't operate under a corporate curriculum. Each lesson is custom-tailored to the student's specific needs and learning style. Our team of professionals are trained in quickly deciphering a students goals and delivering the material in a fun, easily digestible manor, while still maintaining structure.

My twin sons love Westwood Music Studios! They started as beginners at the age of 7 on violin and…read morepiano. The music teachers are patient and wonderful. We have thoroughly enjoyed the bi-annual recitals. Vinny(guitar) and Nancy(piano) instructors/owners are kind and very flexible with scheduling needs. Ten years have passed and they are still attending private classes. Their progress has been amazing and they have placed in many music competitions over the years.

I have been taking piano lessons with Nancy - one of the owners - for a few years. She never fails…read moreto discover how to help me improve my playing. I started playing as an adult, for my own enjoyment (a hobby) and have discovered that my life is richer as a result of playing. I would not be where I am as a pianist without having a commitment to continuing regular weekly lessons with Nancy. It would be "easier" sometimes to do other activities, but then I would not have the added pleasure of music in my life!! My only regret is that I did not start sooner!