I ordered an exclusive run Les Paul. Paid via PayPal. Then a few hours later get a call to verify…read moreall my information and answer a bunch of questions. Then had to wait for another call from their credit department and answer a bunch of questions all over again. Very weird experience. However, the guitar is amazing and beautiful.

The instruments I received were ok but customer service is awful and after paying them COMPLETELY…read moreoff they refused to delete my account. Saying they have no account under my email address. They are either stupid or completely dishonest.

So sorry that I tried this place but never again. The store lacks any type of selection but since…read moreI only had to buy strings, they did have it. The person working there was very rude. He had me sign the credit card slip and then threw it at me (not exaggerating here) and walked away, without saying as much as thank you or bye. Sad, sad store...

Terrible customer service, barely anything for sale and high prices. Arthur is a very rude and…read moreangry man who treats customers like trash. I highly recommend avoiding them and heading elsewhere. Save yourself the frustration.

Bob is a great guitar instructor..... They are a class act..read more

Very helpful in evaluating a handed down youth trumpet. Very knowledgeable and connected to…read moreresources to do the work.

We were visiting New Jersey from Texas for our grandmothers 100th birthday party. My daughter left…read moreher viola at our home in Texas and was expected to play at the birthday party. We called the Wayne location and inquired about renting a viola for the day. Instead of renting one they loaned us a viola for the day. We are existing customers of Music & Arts, and this event has created more loyalty. We truly appreciate the Wayne, NJ location for accommodating us.

I rarely leave reviews, but this experience was so frustrating that I feel obligated to warn…read moreothers. On Friday, I called the Wayne, NJ Music & Arts store to confirm they had a saxophone available for my son. I was told they had it in stock and that if I placed the order online, they would pull it and have it ready for pickup. I immediately completed the online order and waited a few hours before calling to check the status. I was told there was a "system hold" on the order that should clear within a couple of hours. A few hours later, I called back and was told the hold still hadn't cleared. No one ever called me with an update. The next day, I called again and was told they still didn't understand what the issue was and couldn't access my order. After nearly three days of waiting for an order that I was originally told would be available, I asked them to simply cancel it. I was then informed they couldn't even cancel the order because they still couldn't access it and would need to contact customer service. Shortly after, customer service called me and explained that the confusion stemmed from the order being routed to a newer store they were acquiring. They assured me everything was resolved and that my saxophone would be ready for pickup within an hour. Then, just 30 minutes later, I received another call from the store saying, "I spoke to customer service and they canceled your order. It will take up to 30 days for your refund." After being told for days that my order would be available, and after customer service had just confirmed the issue was fixed and the instrument would be ready, the solution suddenly became canceling my order and waiting up to 30 days for my money back. The biggest issue here wasn't even the system problem. It was the complete lack of communication and coordination. Every person I spoke with gave different information. No one seemed to know what was going on, no one followed up as promised, and nobody appeared to be on the same page. Read the reviews and be forewarned. This was honestly one of the worst customer service and communication experiences I've had. I will be disputing the charge with my bank and taking my business elsewhere.

I have been playing music for 30 years. That said, I have seen my share of music shops ranging from…read morethe good, the bad, to the ugly. I've traveled for and wide to pick up a musical instrument I'd been hunting for, sometimes to different states. That said, I've seen it all. However, Robbie's is something else, entirely different than anything I've ever experienced. This store has a legacy, for sure. This was a great place to go back in the day, and I'd often find some hard-to-find items here. Prices were fair back then and staff were eager to strike up conversation and talk music. However, it does not live up to its legacy and is now a shell of what it once was. I'd been here several times in the 90's, and it was seedy, a little weird, but reputable. Staff cared, quality instruments were available, you could talk music with the staff, and they had lots of inventory. All of this made for a fun and unique experience that was different than elsewhere. Fast forward to present day: There is a large selection of musical instruments. Some appear to have been there for ages, though. Prices are high and unreflective of true value. Perhaps this is why the inventory remains abundant with items that appear to be fossils there for years. The instruments cooking in the sun in the massive plate glass windows makes me wince every time I pass the place. Those poor drum kits have to be being absolutely destroyed sitting in that magnified sun. The environment seems to lack any sort of overall care or upkeep. Want to sell an instrument? Best of luck. Absolutely rock bottom pricing will be offered, almost to the point where you are forced to support Guitar Center. Many of us musicians like to support local, but these folks make that hard. Want to buy used? Prepare for the price to be inflated. The staff seem inconvenienced and annoyed that you've decided to patron their store, almost as if they don't want or need your money. A while back, went in for a simple repair that they quoted me on, never heard back from them, and when I called, they had decided to simply not do it or get around to it. Hours are odd, never a car in the parking lot. They open and close when they decide to. Odds are they won't be open when you get there, which has happened to me and other buddies of mine multiple times. Word going around is that it will be shuttered soon. I understand it, especially given how this place is run.

Good Old-Time Music store .. last of the breed it seems.. still a customer !... reasonable prices…read more,and slightly used equipment a plus

A couple years back, I bought my first acoustic guitar from Shawn. I was impressed with the level…read moreof service I received, especially considering my modest budget. I got a guitar that looked, felt, and sounded better than I would have expected. Fast forward to now when I bought my first new electric guitar and Shawn did it again! I got more than I expected on a budget, both when it comes to service and quality. Shawn and his team are experienced, knowledgable, and professional through and through. I never felt pressured and always felt as if my beginner-level questions were taken seriously. My only regret is that I have yet to find the time to sign up for lessons. I know I'll be coming here when I do.

Very nice folks - thanks a ton for helping me with questions on an old amp repair! I hope to visit…read morethe Center in person in the near future!

My son started taking guitar in the beginning of the school year. At first I was worried he would…read morebe too young. He is 7. It was the best experience for him. He's gained so much confidence. And his fine motor skills have improved tremendously. His handwriting has gotten so much better since starting his lessons. His attention and ability to focus have also been noticeably better. I highly recommend checking it out!

From the owner: We make music FUN! All music lessons are taught one on one in our state of the art lesson rooms…read more Every teacher at Rob's School of Music is a professional musician with years of experience in both their instrument and education. At Rob's School of Music, we don't operate under a corporate curriculum. Each lesson is custom-tailored to the student's specific needs and learning style. Our team of professionals are trained in quickly deciphering a students goals and delivering the material in a fun, easily digestible manor, while still maintaining structure.

My twin sons love Westwood Music Studios! They started as beginners at the age of 7 on violin and…read morepiano. The music teachers are patient and wonderful. We have thoroughly enjoyed the bi-annual recitals. Vinny(guitar) and Nancy(piano) instructors/owners are kind and very flexible with scheduling needs. Ten years have passed and they are still attending private classes. Their progress has been amazing and they have placed in many music competitions over the years.

I have been taking piano lessons with Nancy - one of the owners - for a few years. She never fails…read moreto discover how to help me improve my playing. I started playing as an adult, for my own enjoyment (a hobby) and have discovered that my life is richer as a result of playing. I would not be where I am as a pianist without having a commitment to continuing regular weekly lessons with Nancy. It would be "easier" sometimes to do other activities, but then I would not have the added pleasure of music in my life!! My only regret is that I did not start sooner!