Alida was beyond helpful and so responsive! She is a true life saver and I could not recommend her services more! Alida is the best!

Alida is a lifesaver. We called at the very last moment with a need to get an expedited passport renewal and she made it happen. She knew who to call and what to do to get us an appointment when we could not and we got our renewed passports in time. She is very knowledgeable about fixing problems on a timely basis. I highly recommend her. read more

Rude. Called to make an appt. She seemed rushed and was very abrupt. Didn't ask if it was a new or a renewal passport. Sent a text to ask a question and her response was "I'm with a client and I already talked to you." Had she asked the appropriate questions to begin with, she could have save both of us time. And just as a sidebar, for 385$, she should give her clients or prospective clients the time they need (and when she said she was with a client, I said "take your time and get back to me when you can" and she was still nasty). I also found it a bit unsettling that any authorized place only accepts checks or money orders made out the the State Dept., yet she only accepts cash, credit card, Zelle etc. Considering that the application has ALL our pertinent info (SS #, birthdate, etc.), I felt very uneasy about her having that information. Going to the post office and hoping for the best. UPDATE: This service is only good if you need a renewal. If you need a new passport, I was told by an authorized agent that you will still have to go somewhere where there is an authorized agent for you to sign in front of. This business is NOT an authorized agent! read more

What can I say about American Passport Visa Services... The best! I was in a bind, my passport was expired, and I needed to fast-track it to have it renewed. I started looking for ways to do this online, and even called a couple of places, and I didn't feel any confidence with the companies I found. I was talking about my plight with my work associate, and he reminded me he had his passport fast-tracked and gave me the name and number of Alida from American Passport Visa Services, whom he used. I called Alida and we were on our way. She was very direct about what we needed to do (and avoiding wasting each other's time). We met up and we took care of business. I felt fully confident in Alida and her work. We talked about timing and to make sure there were no false expectations. I did pay for the expedited services, because of my time frame, and it was worth it! My Passport arrived a couple of weeks later. My anxiety was relieved. I highly recommend Alida and American Passport Visa Services! read more

Alida was our life saver!! I found her online as I was frantically looking for same day passport issuance. About 27 hours before flying out of the country, I realized my daughter's passport had expired!! I was extremely anxious to say the least. I called her at 8pm, explained my situation, she walked me through the process, 7am the next day I had an appt at the federal passport agency, by 3pm I had her passport on hand!! God is GOOD! I'm going to be completely honest, though Alida was very thorough and responsive, I was scared because you just can't trust anyone anymore with so much fraud going on, but instead I got a compassionate woman that understood my situation. Thanks to her, we didn't have to cancel our vacation. read more

Alida is awesome! I booked a trip not realizing my passport would be expiring right in the of it...Needless to say, I have heard horror stories about long waits when ordering a duplicate through the post office. A friend referred me to American Passport and I had an excellent experience. I got my passport super fast, Alida absolutely delivered as promised, 5-stars! read more

American Passport Visa Services - Travel time! - Passport & Visa Services Near Me - Sherman Oaks, California

I was able to get my expedited passport same day because I had imminent travel. Alida was very clear and helpful and ensured I had an appointment and proper documents. Note, I did spend the whole day to get this done, and had to wait in lines at the Passport Office for a multi step process but that is more about the process, not Alida's service. Bottom line, I got my passport same day for imminent travel. read more

THE woman answering the phone is very short and rude I asked to repeat packages and said this the cheapest and when I was asking a question to repeat cost again cut me off and said call us when ready I had to stop her to say I'm still talking and answer my question. So money hungry and rude there's so many place like this that have good service it's a lot of money to spend to be treated like a peasant WOW THE CONVO WAS LESS THAN 5 min and terrible read more

Hate to leave a bad review for a small business, but must agree with the previous posts about lack of customer service. We had a terrible experience with this person "Lita" and found her to be very impatient, abrupt and extremely dismissive. For someone who is unversed with the passport application like myself, I asked a lot of questions and was met with an attitude at every turn which was deeply frustrating. Her "office" is also out of a UPS storefront, which was jarring all together as we were standing in a doorway exchanging personal information. She was so rude and disrespectful that I decided not to move forward with her and found a wonderful passport expediting service within 5 minutes with excellent service, faster expediting and lower cost to boot. I do not recommend American Passport to anyone who is looking for passport services. read more

This is the greatest, most convenient, helpful, friendly, and pleasant experience our family and friends have ever had. No more waiting for unnecessary delays, no more dealing with unqualified indiviudals, come to American Passport Visa Services for all of your travel documentation as well as passport or visa services and needs! Alida will treat you very professionally, and she will always do everything she can to achieve the best possible outcome for you and your family! Will be back soon! read more

This is the one phone call place to get your business taken care of. You don't get put on hold, (like the other place that I called did), they don't tell you, let me get back to you on that, you get your questions answered on the spot efficiently and clearly. I got mine and my son's passports done in less than 48 hours. Extremely knowledgeable, precise, fast and efficient. I thank my lucky starts that I bumped into this business for my passports needs. This lady is the best there is out there. read more

Terrible experience. I saw the reviews good and bad but should have given more credit to the bad ones. They are spot on. Alida is rude and unprofessional. Needed expedited passports and in the end, I have no idea what I paid for. NO IDEA because I just ended up doing everything myself. Ironically she did schedule an appointment with the passport agency, but told me that was just a "favor" she did. When I asked her to explain what services she actually provided and I paid for, she just replied with "I did my job". She was consistently insulting and impolite on texts using phrases like, your wasting my time, omg, listen, that is not my problem, I'm not going to repeat myself...can't believe she is still in business. There are many other choices out there...use any of them. read more

5 starts all the way. Alida helped expedite 2 passports for our family with less than a week to travel internationally. I couldn't get ANY appointments directly with the state dept anywhere in Los Angeles. She got it done with a day to spare. A+ all the way. Thank you!!!! read more

OMG!!! This was the fastest, easiest and most convenient way to get my Passport. Thank You for all your help and YOU ARE THE BEST!!!!! I will be reconsidering you to all my friends, family, co workers and acquaintance . THE BEST IN THE BUSINESS!!! read more

Alida is very professional and offered expedited service. There were no issues overall. I could tell she was very qualified and competent at what she does. I would definitely recommend her! read more

After reading all the reviews I was scared to see Alida. I was wrong. She is very warm, nice and very professional. It was quick and easy. Did not have a problem at all with her. I recommend her 100%. Thank you, Alida for helping me. read more

This place delivers!! I was headed to Italy in 2 days, when we realized my boyfriend's passport wouldn't allow him to travel there (it expired within 3 months). I can't tell you how many businesses I called...they all said it'd be minimum 2 weeks. She got him an appointment the very next day.....AND he got his passport that afternoon!!! Only a day prior to our flight! He did have to drive to SD and it wasn't cheap, but it super worth it in my opinion... read more

This is our second time using Alida's passport service. Once again, she came through in providing outstanding and quick service for obtaining our passport. She is very knowledgeable about the process and knows exactly what paper work is needed. In fact, the post office was telling us that we needed additional documents to renew our passport when in fact we did not. Alida is definitely up to date with the current federal governments rules and policies for the process. We will definitely refer anyone to Alida that is looking for a quick and smooth passport renewal transaction. read more

The level of professionalism, knowledge and prompt service is OUTSTANDING! Alida made the entire process completely fast and painless. I only had a few days before I needed my passport and she handled every detail perfectly. I highly recommend her to help you with any of your passport needs! read more

At Mark d., my wife and i have used American Passport Visa Services more than once for passports and China visas in the past and have never experienced any problems with Alida. We make sure to be on time and i've noticed she always clarifies exactly which UPS store to meet. I have a family of four and she never wastes our time. I'm writing this review because she recently had my kid's passport ready within two days, just before our flight, so I​ find it hard to believe​ she couldn't​ do the same for you... anyways, thank you again, ​Alida! A real life-savor! read more

I cannot stress enough how grateful i am with this place!!! Everyone turned their back on me when i needed my passport last minute, but thanks to you guys i got my daughters passport on time so we could travel!!!! Thank you sooo much!!!! I recommend this place to everyone!! She is super nice and efficient!!!! read more

Fuck this place. I called in nicely and had questions regarding passport services and expediting. As I'm going through my questions respectfully... all I asked was an estimate eta...since she never gave one. " I just told you if you want to get it quick service here " With the most disrespectful disgusting attitude. Then I called her on it and told her I was willing to come in right now and drop the $610 but your disgusting attitude is what will lose this business money. She sounds disgusting over the phone. I hope the owner manager checks calls because that's not the way a business should be ran. read more

Alida is the best! got my US passport in less than 3 days! greatly appreciate her hardwork highly recommended!!!!!!!! read more

We highly recommend this place! They were knowledgeable regarding the procedures and what measures that needed to be taken to get what we wanted. We were satisfied with their services and would definitely recommend to others! Thank you again for your professional services :) read more

After reading all the reviews I was scared to see Alida. I just as wrong. Ate was nice, warm and professional. It was quick and easy. Did not have a problem with her at all. I highly recommend her and her service 1000%. Thank you Alida. read more

Absolutely terrible service, attitude and pricing. So unprofessional. If you want to waste your money and be insulted go here otherwise go to ASAP passport in Sherman oaks and they will charge you half the price and are so nice to you. read more

My passport had expired and I needed to get it renewed quickly (within 10 days). One of my friends recommended Alida (American Passport Services) She was wonderful! It is a little pricey to expedite a passport renewal, but she took care of every thing. All I had to do is get a passport photo and print the paperwork. She set the appointment at the federal building (they were also very easy to deal with). I showed up to my appointment with all the paperwork and had my passport a few hours later. Everything went smoothly! Highly recommend!! read more

This is a service that takes money for doing nothing but taking your money! all they do is do what you will have to do. you call your local congressman's or passport agency for a reservation and you still have to go stand in line. It's a hustle. read more

I used Alida a year ago to get a passport and China visa at the time I was a little shy and naive and I believe she knew that and took advantage of it. She told me a price, then when it came time to pay she overcharged me by $100 I didn't think much of it at the time and just thought maybe I misheard her or something. So a year later, very recently I decided to use her again but this time my whole family needed to get China Visas so they could attend my wedding in China. I call her up, she tells me what's needed, halfway goes over the pricing but keeps repeating its on the website. So I get everything together for my family, she goes over all the questions with me over the phone to make sure everything is filled out right. I quadruple checked them all and even pulled up my application from last year to make sure everything was the same. I get the visa's back in a week or so (which was pretty quick) but then I realize there is a charge for $2800. That was to do only 5 people's visa's. It should of only been $2400 at the VERY most and that's without the 10% discount that she said she'd give me. So I talk to her and explain everything and we go over pricing and she says (exact words from her text to me) "you're right I did say I was going to give you a 10% discount, ok so I will fedex it tomorrow and also send you a check for the adjusted discount." I go to China for a couple weeks come home and still no check. I reach out again and she says "sorry I have been very busy but I will soon" another couple days go by and then she sends me a text recalculating all the fees and also throws in there that she had to redo all 5 visa so that's another $40 per person. And adds a $50 fedex charge. Even tho fedex said it would only cost $36. And then she says the total refund is only $57. I try to hash it out with her to at least get my $200 back for her supposedly "redoing" the applications. She refuses. Two more weeks have gone by and I still haven't received any sort of refund what so ever. If she really had to redo the applications she should of mentioned that weeks ago instead of just randomly charging me without even first telling me. If they really needed redone I would of just redid them myself. And why wouldn't she of mentioned that when I first said I was overcharged? Instead she just said okay I'll send you a check for the refund. Sorry this is so long I just really hope people take the time to read it before using her services. She legally has a few more days left to issue my refund before I can take legal actions. At this point it's not even about the money it just about how someone can own a business and tell you one price and then say oh btw I had to charge an extra blah blah blah for This and this. I just sincerely don't want this to happen to anyone else. I hate saying all this about someone's business but this has been the absolute worst experience I have ever had with a business and I truly hope people STAY FAR FAR FAR AWAY from her and her company. Oh which is by the way ran out of a UPS store. If you want fast service and don't mind being scammed out of a few thousand dollars then she is the right fit for you. If not please do yourself a favor and find someone else. read more

My husband and I came here to renew our passports & Meghan was so helpful throughout the entire process. I would recommend calling to make an appointment, as they can get quite busy. It was very reassuring to do the renewal all in one place, we felt like we were in great hands!! I highly recommend ASAP passport services. read more

I have been in communication with Alida at American Passport Visa Services in Sherman Oaks, for the last two days. I told her that I needed her services and she told me she could help me out. Today I sent her a text to inquire about a fee we had discussed regarding my Visa. She had said two days ago that if she herself, would fill out my Visa application, it would be an additional $60. Which led me to believe that if I did that part of the process myself, I could save that $60. This is an option that Travisa Visa Services does offer. So I reached out to her for some clarification. I was confused when she was irritated at my question. She had a very rude tone, and I no longer felt I could give her my business. She was arrogant and dismissive. By this time I had texted her a copy of my driver's license. I sent her a message to please delete my documents with my personal and confidential information. I honestly, was shocked with her response..."What personal information? Copy of you DL? Please stop wasting my time!" I am amazed this woman runs a business. She's very unprofessional, classless, arrogant, and dismissive. And she clearly lied about the fees. read more

American Passport Visa Services - Text sent to me from Alida, American Passport Visa Services, after I was not interested in her services due to arrogance and dishonesty. - Passport & Visa Services Near Me - Sherman Oaks, California

Horrific. BEWARE. ALIDA CHARGED $475 for an expedited guaranteed passport. Arranged an appointment - met - filled out paperwork and before end of day then called to say she was at her maximum allowable AFTER charging my cars. Was unable to do process yet she knew this before setting appointment. and did not let us know for the two days prior then told us she would immediately credit the CC. Went back to the UPD store she " operates " from for her to credit the CC and she was GONE. Ruined a booked trip to out of the country. BEWARE. She operates from 2 different UPS stores in Sherman Oaks CA. Ask for ID do not use if her name is Alida. Complete scam. read more

If I could give Alida and American Passport Visa Services six stars, I would. I realized two days before I was scheduled to travel to the UK to celebrate my recent wedding that my passport was expired. I was imagining how angry and devastated my in-laws would be if I missed the party they'd planned but my sister had used American Passport Services and she said that Alida would be able to help. She was so right. Alida came to the rescue and saved the day. She helped me fill out all the forms and made sure that I knew how to navigate the system at the state department (very confusing). Her rates were more than reasonable as well. She was so reassuring and calm. She not only delivered my new passport to me at my house a few hours before my flight left but it was my birthday and she even brought me a birthday present. Talk about going above and beyond! Great customer service is hard to find but Alida delivers on every level. Without Alida and her staff, I would have missed my trip (and ruined my wedding celebration!) If you're ever in need of expedited passport services, American Passport Visa is the best in business. read more

Alida was professional, friendly and knowledgeable! So happy with the service! Would recommend her to anyone!

Super fast service ! Alida is the best , she has taken care of my entire families passport needs . She's prompt , on time , always available to help and realiabke with great rates. Don't settle for less when you can go to this business ! read more

I cannot say enough good things about these guys! I came in here looking to re-new my passport quickly for a possible upcoming trip to Fiji. From start to finish, they helped me get everything taken care of as quickly, efficiently, and professionally as possible. Their prices are fair for the fantastic service they provide, and the staff was extremely friendly and helpful. They are practically available at any hour. If you are in a pickle and need a passport renewal ASAP, do not hesitate to use these guys! read more

It's been 6 months since I submitted my paperwork (and old passport) and I still have not received my renewal after working with Alida. I have contacted her over several months and she simply told me to "contact the DA's office". The DA's office had no clue why she was sending me to them. I would highly suggest finding another more thorough service to work with.... completely unsatisfied here. Do yourself a favor and simply file directly with NPIC. read more

Not very helpful if they're not making money off of a person. I called looking for some info, the rude lady that answered the phone was not willing to give me ANY info on the process without getting a definite answer on whether I was going to use their services or not. After the way she spoke to me....I wouldn't use their services even if they could get me my passport tomorrow. read more

I am grateful for finding Alida! She was fantastic to work with! I discovered a few days before an international trip that my passport expired. Alida quickly jumped into action and helped me through obtaining a new passport. We communicated every step on the way and she made feel that everything was under control. I recommend Alida to anyone that needs this type of service! read more

Alida is direct, but sweet, knowledgeable, and fast. I would most definitely recommend her for your speedy passport needs.