I have used Uribe Refuse Services for my businesses for years and they go out of their way to make…read moresure they do a great job

Over the course of the almost 3 years we've lived at our home I've had to call customer service…read morequite a few times due to services not being completed. I know things happen every once in a while, but the attention to detail is lacking in my opinion. I understand it's probably a hard job, and I thank them for all that they do to keep things tidy for our community but there should be upgrades to quality control.

Excellent service from a family owned and operated business…read more We had excellent service both on the phone and when arrived onsite to drop off a heating unit when was difficult to get rid of!

I have been working with Star City Recycling for 5 years through the business I manage and 3 years…read morefor my own personal recycling at home. I have never once had a problem with them. In fact, I feel they have really made an extra effort to work with our schedules and needs. As a business, there are times we have more recycling. I can call them up and they'll come do a special pick up for us in addition to the weekly pick ups. They are always great about communicating if they are experiencing delays or having technical difficulties. They've also been flexible when a payment has been missed or overlooked. Overall, I can't recommend them highly enough. They are a fantastic small, family business here in Lincoln.

On October 20, 2017 I canceled my service with Star City Recycling and asked for a credit to my…read moreaccount since he bills two months at a time and I had paid for October and November. I contacted them again December 1, 2017 about a refund of $12 for unused service in November. Owner Garen Miller's reply was "We don't offer refunds on partial billing periods, but we apply this towards a one time pickup of materials your new company doesn't take if you like." I explained that I wanted a refund and not a one-time pickup of materials, that I had hired another recycling service. Plus, $12 for a one-time pick-up is unacceptable. My new service does a better job and picks up everything that Star City did, plus provides better service. No where on their website nor in anything that I have received from them, including the bill, is there mention of this non-refundable policy. I also was not informed that I would be paying for unused services when I gave my cancellation notice and that I could not get a refund. I think it's a scam for companies to keep money that was paid to them and not provide any service. One of the reasons I switched is that I'm retired and living on social security so look at ways that I can reduce what I pay for services. I'm a firm believer in recycling and have recycled for decades. In this case, I found a cheaper and better recycling service. Plus, it shouldn't matter why I switched services, but I did provide Star City ample notice. Certainly, it's unethical for any business to keep someone's money, especially since it's not made known that they will keep your money if you cancel. Imagine what a windfall this must be for them every time someone cancels service! As more people switch to private companies for recycling services, especially us older folks who find it more convenient that using drop-off sites, I think the citizens of Lincoln need to be aware of companies that will take advantage of them and are out to keep their money in any way they can. I filed complaints with the Better Business Bureau and the State Attorney's General office but it could not be resolved as Star City didn't want to refund my money. Legal Aid said it was civil matter and my only recourse was to file a claim. Mr. Miller knows that my only recourse would be to take them to small claims court, which would cost me more than the $12 I'm owed. So, they can continue to get away with such behavior. I don't think all recyclers are as unscrupulous as Galen Miller but it does seem deceptive and deceitful to have "policies" that no one knows about or perhaps are just made up on the fly in order not return someone's money because no services were provided. Unfortunately, as people sign up for recycling services, there is no way to know the repercussions if they stop the service since such information is not shared and not made public.

Havelock Refuse has been our carrier for over 30 years at multiple addresses. I have always been…read moremore than happy with the service they provide, to the point that no matter where we purchase a property, we request that they be our service provider. If the kids have left a mess and not gotten everything into the trash can, they have picked up around it, and no matter how many bags we stack beside the trash cans that they provide, they are always picked up. We will continue to use their service for as long as they provide service or we are in need of their service. S. Schwartztrauber

I have been a loyal Havelock Refuse customer for 32 years, they were an excellent service for my…read moretrash, grass and recycle picking up like clockwork until recently they partnered with Husker and moved my service to Friday which is the last day of the work week ( we all know how employees work on a Friday) and have missed my pick up more than 3 times already and of course being Friday it has to wait till Monday to be resolved, seeing several trucks drive down the street and alley looking like they don't know what to pick up, doubling the routes but yet still skipping some pick ups. Neighbors asking if yours were picked up, there's wasn't. Ever since partnering with Husker the quality of service has deteriorated severely! Seriously considering trying another service if don't improve in near future. My patience is wearing down.

First they stopped accepting empty aluminum cat food cans and lids, and now they don't pay for…read moreempty beverage cans, accepting them only as donations. Before that, they had a habit of closing early on Fridays.