I have been working with Star City Recycling for 5 years through the business I manage and 3 years…read morefor my own personal recycling at home. I have never once had a problem with them. In fact, I feel they have really made an extra effort to work with our schedules and needs. As a business, there are times we have more recycling. I can call them up and they'll come do a special pick up for us in addition to the weekly pick ups. They are always great about communicating if they are experiencing delays or having technical difficulties. They've also been flexible when a payment has been missed or overlooked. Overall, I can't recommend them highly enough. They are a fantastic small, family business here in Lincoln.

On October 20, 2017 I canceled my service with Star City Recycling and asked for a credit to my…read moreaccount since he bills two months at a time and I had paid for October and November. I contacted them again December 1, 2017 about a refund of $12 for unused service in November. Owner Garen Miller's reply was "We don't offer refunds on partial billing periods, but we apply this towards a one time pickup of materials your new company doesn't take if you like." I explained that I wanted a refund and not a one-time pickup of materials, that I had hired another recycling service. Plus, $12 for a one-time pick-up is unacceptable. My new service does a better job and picks up everything that Star City did, plus provides better service. No where on their website nor in anything that I have received from them, including the bill, is there mention of this non-refundable policy. I also was not informed that I would be paying for unused services when I gave my cancellation notice and that I could not get a refund. I think it's a scam for companies to keep money that was paid to them and not provide any service. One of the reasons I switched is that I'm retired and living on social security so look at ways that I can reduce what I pay for services. I'm a firm believer in recycling and have recycled for decades. In this case, I found a cheaper and better recycling service. Plus, it shouldn't matter why I switched services, but I did provide Star City ample notice. Certainly, it's unethical for any business to keep someone's money, especially since it's not made known that they will keep your money if you cancel. Imagine what a windfall this must be for them every time someone cancels service! As more people switch to private companies for recycling services, especially us older folks who find it more convenient that using drop-off sites, I think the citizens of Lincoln need to be aware of companies that will take advantage of them and are out to keep their money in any way they can. I filed complaints with the Better Business Bureau and the State Attorney's General office but it could not be resolved as Star City didn't want to refund my money. Legal Aid said it was civil matter and my only recourse was to file a claim. Mr. Miller knows that my only recourse would be to take them to small claims court, which would cost me more than the $12 I'm owed. So, they can continue to get away with such behavior. I don't think all recyclers are as unscrupulous as Galen Miller but it does seem deceptive and deceitful to have "policies" that no one knows about or perhaps are just made up on the fly in order not return someone's money because no services were provided. Unfortunately, as people sign up for recycling services, there is no way to know the repercussions if they stop the service since such information is not shared and not made public.

Excellent service from a family owned and operated business…read more We had excellent service both on the phone and when arrived onsite to drop off a heating unit when was difficult to get rid of!

This was my first time scrapping anything. Pulled some old fencing out of my yard and was curious…read moreif I could get any cash for it. A friend recommended Alter. After I asked for help at the front desk the process was pretty smooth, and I was able to get some cash for my old steel fencing.

Over the course of the almost 3 years we've lived at our home I've had to call customer service…read morequite a few times due to services not being completed. I know things happen every once in a while, but the attention to detail is lacking in my opinion. I understand it's probably a hard job, and I thank them for all that they do to keep things tidy for our community but there should be upgrades to quality control.

We have had Uribe for three years. Pretty good. We moved so we tried switching over to using them…read moreat our new address. I called and left a voicemail this morning around 9am and never got a call back so unfortunately will have to use another service. Bummer. I don't know why we wouldn't have gotten a call back after waiting 12+ hours.

These people are not fair at all. They rip you off on the scrap metal prices. I took all no 1…read morecopper to them. It weighed all of 18 pounds. At a price of about 2.81 a pound. I should have been looking at around 40. I received a 17.00 check. How the fuck is that possible. The o st location is the one I'm talking about. I been robbed by them a few times. They give me a receipt with all kinds of made up numbers. I only had one product. 100% im telling the truth. I don't slander people's. Businesses buy them people needs to be shut down. Or reman aged. Or something.

From the owner: Desktop Computers, Laptop Computers, Bar Coders, Circuit Boards, Copiers, CD/DVD Drives, DVD…read morePlayers, Fax Machines, Hand Held Devices, Medical Equipment, Keyboards, Modems, Monitors, Printers, Routers, Scanners, Servers, Telephone

I recently took 48 lbs of aluminum cans to Sadoff Iron & metal (I know because I weighed them at…read morehome on a verified scale) and when Sadoff weighed the cans, they only came up with 1/2 the weight. I was upset but was told that they are just print what their scale reads. What a rip off! I will go to other can recycling places in Lincoln instead of getting ripped off by Sadoff. It isn't even about the 50% of the money that was owed to me, it is about how a big business feels just fine ripping off the normal guy that is just trying to recycle and make the earth a better place. Shame on you Sadoff.

We've taken scrap here multiple times. The people are always super nice and they let my toddler son…read morewatch all the "big trucks" without making us feel like we're in the way. We're happy to go back (when we need to)

Uribe has been serving our town for sometime now. Unfortunately, we didn't switch from our current…read moreprovider when they came to town. We continued to struggle with owner changes, trash not picked up, driver behavior issues, billing problems and then finally phone calls not being answered. During all this time we would see Uribe coming down our street every week and no issues. The bad business manner of our old company made us switch. But we chose Uribe because of the drivers. The guys that come down our street are amazing. We have a large group of boys on our block. They LOVE the garbage truck. They follow them on their bikes or sometimes by foot. The drivers do amazing with them. Letting them be a part of it but yet making sure they are safe. When we hear the garage truck coming they drop everything and run out the door. We thank you for picking up our trash every week without complaining or having us to call you. BUT we applaud you and praise you for the incredible workers you hire. They are why we are with you and why we are here to stay. And very happy Seward Ne, Boy Mom.

Uribe never ceases to amaze me... A few years ago we were going through a massive remodel at the…read morehouse and I was called to work, we had a large roll of carpet that I should have put out but didn't have time the guys saw my wife struggling with it and came up to the house and helped her carry it to the truck. That was the day I decided that they would NEVER lose my business because of their excellent customer service. Then today they amazed me again. The storm we recently had brought down some large branches in the yard, they were not even near the trash pickup and they took the time to stop and take each and every limb out of my yard. WOW!!! Thank you Uribe for all you do!

Cleanest yard I have ever seen and pay great attention easy to get in and out and the staff are…read moreamazing

The employees are knowledgeable and helpful so I ended up with more than I expected. Be prepared to…read moreseparate your material but if you have questions, the employees will help you to learn. The office ladies were an added bonus. Appears to be a fun place and very clean.

Havelock Refuse has been our carrier for over 30 years at multiple addresses. I have always been…read moremore than happy with the service they provide, to the point that no matter where we purchase a property, we request that they be our service provider. If the kids have left a mess and not gotten everything into the trash can, they have picked up around it, and no matter how many bags we stack beside the trash cans that they provide, they are always picked up. We will continue to use their service for as long as they provide service or we are in need of their service. S. Schwartztrauber

I have been a loyal Havelock Refuse customer for 32 years, they were an excellent service for my…read moretrash, grass and recycle picking up like clockwork until recently they partnered with Husker and moved my service to Friday which is the last day of the work week ( we all know how employees work on a Friday) and have missed my pick up more than 3 times already and of course being Friday it has to wait till Monday to be resolved, seeing several trucks drive down the street and alley looking like they don't know what to pick up, doubling the routes but yet still skipping some pick ups. Neighbors asking if yours were picked up, there's wasn't. Ever since partnering with Husker the quality of service has deteriorated severely! Seriously considering trying another service if don't improve in near future. My patience is wearing down.