Nancy was great! She was helpful from the moment we walked in the door and was very knowledgeable…read moreof every brand in her store. Thanks for everything! We will definitely be coming back next time we are in the CoMo area!

I've been going to fleet feet for years and they are always the masters of customer service. This…read moretime I came in with foot pain from an old pair of shoes and walked out with a new pair and my foot pain is gone after just one run in the new shoes that were hand selected for me. They scan your feet to find the exact measurements, height of arches, width, etc and then use that info and their expertise to find the right shoe for you. You can test the shoes right outside the store before you buy. It may be a little bit pricey compared to department stores but the quality of the shoe and the quality of the employee interaction combined with the attention to detail is really worth it. The owner of this location is so friendly and knowledgeable, along with the employee who helped me out. I can not recommend this franchise and this Columbia location enough. We are lucky to have them in Columbia to support all the runners here!

Came in the store on Tuesday night I saw an African American man helping out 3 customers and 2…read moreemployees both women and a guy employee hanging out around the store had the nerve to tell me they were closed . They weren't doing anything I was a little upset... For there to be a couple of employees there they should have been doing some work ... Very lazy very lazy .But that African man was so helpful, he even helped me try on a shoe . Thank you sir who ever you are . I appreciated it so much .

First visit today. I had tried the one in Jefferson City but didn't get service. The one in…read moreColumbia doesn't mind old people and even knows how to sell shoes to them. A most enjoyable visit and I left happy, with shoes. And to "Sarah N" who wants people to tolerate her squalling kid, I would have been right with the clerk.

The service is great but it is very rare to find the shoe you think fits you, you also will find…read moreboxes with no shoes inside.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Imagine, in the middle of a global pandemic, going to a store that says "CDC recommends wearing…read moreface coverings" in two languages on its doors and nobody - no employees, no customers - are wearing them. That said, this store has many things in stock and it is very clean.

Went in yesterday afternoon. Everyone was helpful. Gauge (sp) went above and beyond to help us…read moreout. Great customer service.