Came in the store on Tuesday night I saw an African American man helping out 3 customers and 2 employees both women and a guy employee hanging out around the store had the nerve to tell me they were closed . They weren't doing anything I was a little upset... For there to be a couple of employees there they should have been doing some work ... Very lazy very lazy .But that African man was so helpful, he even helped me try on a shoe . Thank you sir who ever you are . I appreciated it so much . read more

First visit today. I had tried the one in Jefferson City but didn't get service. The one in Columbia doesn't mind old people and even knows how to sell shoes to them. A most enjoyable visit and I left happy, with shoes. And to "Sarah N" who wants people to tolerate her squalling kid, I would have been right with the clerk. read more

I had ordered shoes online to be shipped to the Shoe Carnival in Columbia. I went to pickup my shoes and was given attitude from the store employee from the beginning. She was sure I had waited to long to pick them up and that they sent back because she could not find my order giving me attitude the whole time. She wanted to see the email I received letting me know they were ready for pickup. She then realize I had them shipped to the Jefferson City store. I asked her if she could get them sent over to the Columbia store and her reply was "we don't do that". I tried to talk to the employee but in the middle of this she decided to ignore me and took a personal phone call. So since I was being ignored, I called the Jefferson City store and talked to Stacy, she did a great job and was able to get my shoes to the Columbia store. Stacy went above and beyond to make sure I did receive the shoes I ordered. As I left the Columbia store, the employee was still on a personal call. I interpreted her to tell her Jefferson City was going to get my shoes to Columbia for me to pickup. Again she reminded me "we don't do that". I was able to pickup my shoes in Columbia. They have totally lost all my business. It is worth the drive to Jefferson City for the great customer service they offer. read more

5 stars for The great customer service! And here's my story: I bought SAS shoes for my grandmother in May before i went back home( outside the US) for the summer.When my grandmother tried it on it was small.I went to the local dealer in my home country for an exchange but he wouldnt accept exchanging a pair that was not sold by him. So I took it back with me to Shoe carnival store in CoMo in late Sept. I told them i want to exchange the shoes and even before i explain my whole story they said OK !! I told them i didnt keep the receipt and the price tag was blacked out as it was a gift, they said NO PROBLEM! Just like that They took it back after 4+ months of purchasing with no questions,no receipt,no price tag,no nothing. That's not it: i told them i would prefer it in anothet color too if possible. They didnt carry her size/color combination. So they told me they'll order it from the supplier and call me when its ready. They called me within a week to come and pick up it. Thank you i will definately come back to ur store read more

I went to Shoe Carnival looking for a good deal on some work boots. I walked out disgusted with the attitude of employees. It had been a long day and I had a cranky little boy with me. He started crying and as I'm thinking to myself "Time to go home!" I hear "F*cking screaming kids!" come from a female employees mouth. Not quietly either ... she was not shy! I let her know what I thought about her attitude, walked out the door and have not been back. I will NEVER go into that store again. read more