I frequent here due to the fact that I have three cars that my wife and I put a lot of miles on…read more This is by far the best crew of people I have ever had the pleasure of taking a flat to or visiting for an oil change. Today was no different, once again they exceeded my expectations in customer service.

My battery was not charging and my truck died at the gas pump at the Kroger. I called AAA and…read moreWilliam came gave my battery a jumpstart. In the meantime my hubby called Gateway told Shane the manager what my vehicle needed. By the time I got there in about 45 minutes the battery for my vehicle was being trucked in. I spoke to the counter person Tori who was very helpful and had great customer service skills. The mechanics took my vehicle back and it was done fast, clean and I couldn't be happier. I really appreciate this business and they're ability to get the job done. Way to go Shane, you have a tight ship. It was a pleasure doing business with you.

Just saw how kind and generous Rusty was to Kara in the YouTube video she potted about her recent…read moreroad trip. (Search YouTube for "Kara and Nate" to find their channel.) If you need car repair, and you're in the area, how could you not stop in a support a business run by such good people? Here's to a future in which Rusty keeps offering great service and everyone who finds their way to Arlington Automotive comes away with a repaired vehicle and a smile.

I went to Arlington Automotive on Airline Rd to have an oil change and rear differential service…read morethat had been recommended by them on a previous visit. After inspecting my vehicle they recommended I replace the belt and front brakes. I approved to have both services completed. The next day, my brakes failed on the interstate because a caliper bolt backed out. The repair took two days to complete , and there was no apology or compensation offered. Very disappointed in both the workmanship and the lack of accountability.

Went for an oil change not once but twice with two different vehicles, each time I did not tighten…read morethe oil pan bolts and my oil was leaking really bad luckily I caught this in time the first time I thought it was just a mistake but when it happened the second time by now I'm beginning to think it's done on purpose. If you like your vehicle and wanted to run don't take it to these folks. They suggested that I needed all new brake components and I ended up just needing pads.

Been a customer for five years. Donnie and his crew are awesome! They have saved me a ton of…read moremoney on repairs because they correctly diagnose and repair. They stand behind their work and they never try to sell me stuff.

I see mixed reviews on this location…read more So, all I can tell you about is my experience. I've got a hectic schedule. When I don't have time to change my own oil, I rely on Jay Jay (and the team) at this Gateway to take care of me. When it comes time to purchase tires...this is also my "go to" team. Ten years now, they haven't done me wrong. So, I can't speak for others, all I can speak for is myself. Glad to have them close by!

Worst service ever. Customer service is nonexistent. I purchased a set of tires from Gateway. It's…read morebeen a horrible experience since. Forget trying to get your tires rotated afterwards. I went in there today. Told me it would be four hour wait with three rotation bays wide open. I called up discount tire hwy 64 right down the road will get you in in 15 minutes. I was in and out in 10 minutes and they treat you with the upmost respect. Free of charge and I did not even purchase the tires from discount. Unbelievable service.

I want to like this place since they are locally owned, but I have no choice but to say do not give…read morethem your business. They will overcharge you for parts, labor, and fail to execute agreed upon repairs. About 3 months ago my brakes seized on my car. I brought it here, since the other shop in town is notoriously bad at communication. They called a few hours after dropping my car off, and let me know I needed an entire brake replacement. Cost was over $2k. Ok fine - I needed my car back soon and didn't have time to get other estimates. They replaced all 4 brakes, pads, and rotors. I got the car back after a few days, and noticed a loud clicking sound that was consistent with the wheel speed. Brought the car back in - they said they found a burr on one of the rotors so they resurfaced it. I got the car back, and there was still a loud clicking. Brought it back a third time now and they had it for a few days "diagnosing" it. They told me they took the brakes off and put everything back together and couldn't find the issue. One of the mechanics told me it was because my car has rust (makes no sense since the clicking was in rhythm with the wheel speed). Picked it back up, and decided that weekend to find the issue myself with a buddy. Took us an hour - a tension clip on the calipers was completely misshapen causing the pad to move within the caliper. Had they actually tried to diagnose the issue and take the brakes off they would have noticed that this tension clip wasn't tensioning anything - it was loosely fit into the caliper. Ended being an $8 fix with a new clip from Autozone. A month or so later, brought my wife's car in for a failed AC. They had the car a few days, and diagnosed a failed actuator. Charged us $1k in labor and parts to fix it. Picked the car up, and a few days later the system failed again. Brought the car back, and after 3 more days was told by Eric it's the AC compressor and it'd be another $2k to fix it. I let them know I needed to get other estimates - I had just spent $1k there for it to get fixed so to be charged another $2k was ridiculous. They sent me an invoice estimate for parts and labor. The AC compressor kit they quoted from Napa was $799. I found it on Napa's site for $450ish. Called and let them know that I found the parts cheaper, I'd buy the parts and bring the car in for the service. Eric told me no problem. Received the parts this week and tried to set up an appointment with Eric. Eric said to just bring it in. I called yesterday and spoke to Eric again. knowing it's a holiday weekend, I asked if he could get to it today 5/22. He told me to get in in early and they'd do it. The night of 5/21 I dropped the car off with all the parts in the trunk so they'd have it first thing. My wife called today 5/22 in the morning to make sure they had everything and would do the repair Eric said not to worry they'd get to it today. Called back at 430 or so, and we were told they hadn't even started it. We went to pick it up and spoke to Tim and the lady at the front desk. I asked what happened, and he said Eric was supposed to call with a labor quote (which Eric had already provided to me in writing) and he never did so. So instead of calling and telling us the labor, or telling us they can't get to it today or whatever, they left us hanging with a car with no AC. Picked up the car and there was ZERO effort from Tim or the lady at the front to try and retain our business. No effort to make an appointment for us to have it fixed, or to try and correct the situation. They've already taken over $3k of business from us, so I guess lesson learned. DO NOT come here. I have zero confidence in their technicians and their lack of communication will leave you hanging as it has us several times now.

Honestly one of the worst experiences. I came in there to get a new tire because mine was loosing…read moreair and wasn't repairable according to the first place I went. So they called Raleigh to see if they had my tire and could replace it for me. keep in mind I am a woman and I had my 3 year old son with me so I'm sure this is a classic case of them taking advantage of the fact that I'm a woman who doesn't know much. Anyways I go to get this tire already almost in tears and the older gentleman at the front desk was just blatantly rude to me the entire time. Told me how much it would cost and sent me on my way. when he told me the price it seemed good considering the tire I had on my car is a grappler and they're decently expensive. An hour passes and they're call and tell me I can pick it up. when I get there the tire that is on my car is an entirely different tire,not even the same tread and costs 92$ regularly buy I see on my receipt that I was charged 198$ just for that one tire. All the man had to tell me is that it wasn't the right tire but atleast it would get me from point A to B. I will never ever recommend or do business with this place ever again and if you do make sure you are smarter than me and get an estimate and see what you are paying for first.

Great customer service & outstanding service. Every employee has been respectful each visit.read more

I regularly get my oil changed here, and they are great. I needed new tires as well, and they were…read moresuper helpful and speedy. Glad to have this place for quick, convenient, and reliable service!