I walked in with the intention that I was going to have a bad experience like last year. However, this time I went I was blown away from the amazing customer service. The only thing I wish I could've changed was my appointment time because I had to wait a little bit; however still the service was wonderful and the staff and doctor was kind and not scolding me! I was treated how I wanted to be treated! I cannot wait for the next appointment! Thank you guys for being awesome and helping me find a new pair of eyeglasses too! read more

America's Best Contacts & Eyeglasses - New glasses! - Eyewear & Opticians Near Me - Bartlett, Tennessee

When glasses arrived they were the wrong prescription. They took no responsibility for their error. Manager was unapologetic.

Little bit of a wait to see the provider, however it was after 3:00 and busy. Doctor didn't try to talk me into an unnecessary pair of glasses, readers will work. I did need computer glasses, which I expected. Kudos for Ms. Lauren, she didn't try to upsell me with added items I didn't need (anti reflective as I don't need glasses while driving), etc. That goes a long way, don't try to make me spend more, lol. I look forward to the final product. Great work by the entire team! read more

I was searching for a new optician so I decided to give America's Best a try. I selected the Bartlett location because it is closest to my home. The majority of my experience has been disappointing. The office seems to be disorganized and unprofessional. I was fit for multifocal contact lenses. The first optometrist that examined me was very nice but did not educate me about multifocal lens and their challenges. After struggling with a trial pair of contacts, a second optometrist examined me in a follow-up appointment. The second Optometrist did a great job. He took his time to understand my issues and after two visits we settled on a pair of distance contacts. When my appointment was over, the office staff took their time checking me out. The employees were having casual, personal conversations openly with several customers in the store waiting to be serviced. I was left feeling as if the available agents were avoiding checking me out because they did not want to take a break from their conversation. Now I am trying to order my contacts and I am very disappointed in the process. When I called to order yesterday, the employee told me the system wouldn't allow her order my contacts. She then told me to call back. She was also trying to order the incorrect contact and not the set we agreed upon at my last visit. This was quite an inconvenience to me and I was irritated because why not ask a manager to assist with processing the order? It is also a hassle getting a live person on the phone when calling in. By the time I make it through to a live person, I am already frustrated and irritated from going back and forth with an automated system. I also cannot believe that there is no automated system alerting you that the office is closed if you call when they are not open. I did not realize the store was closed on Tuesdays and Wednesdays. When I called, I was placed on hold where I remained until I decided to hang up and search Google for another number. All in all, I will not support this business again. I am unsure if the issue is with this location or the chain as a whole, but I feel the company has a lot to learn about customer service and professionalism. read more

I spend hundreds of dollars for contacts and they never let me know when they're ready

Americas's Best Bartlett is the most unorganized and unprofessional vision center I've ever been to. My initial visit for the actual exam was amazing. The optometrist was professional and had a positive and friendly attitude. However when I got to the desk to talk about my options for frames/contacts, the girl was so rude especially when I didn't want to purchase additional frames and just wanted my lenses updated. I was told I would receive a trial pair of contacts prior to receiving my prescription which I never received. When I went to pick up my glasses and contacts 4 weeks later, the trial pair was given to me along with the prescription contacts and they had lost my frames. They never asked me to apply the contacts for fitting purposes or to make sure I could actually see out of them. Three days later, I was called and told that my glasses had been there all along and that they were unable to exchange the lenses but yet they charged me for new lenses. My mom went to pick up my glasses for me which now have no lenses in them at all. To make an even longer story short, I have blurred vision in my right contact which has torn with both the trial and prescription contact. The customer service and experience as a whole was horrible. I definitely will not be returning in the future. read more

Basically you get what you pay for. Yes, they are less expensive than other optometrists, but the level of service is subpar. Be prepared to follow up repeatedly on any orders, questions, etc. I still haven't received my contacts. I'll be going back to my previous optometrist, even though she isn't on my insurance any more read more

Every time I go there, I'm there for hours even if I'm only getting an exam. The people are usually nice so I come back anyway. Not anymore. Today, I had an appointment at noon. I arrived at 12:06, granted a little late. Both of the receptionists were on the phone, one said, "just a minute" so I waited to check in. One of the receptionist finally got off the phone and answered a question of another employee. She finally asks if she can help me at 12:11. She goes to check me in and says, my appointment was cancelled at 12:10 because I was 10 minutes late. I said, "I've been standing here for 5 minutes." She said she knows but the system won't let her check me in now that I'm "more than 10 minutes late" and there's nothing she can do. I will never come back here. read more

If I could leave no stars I would! I called them because my son damaged his glasses at school. I called to see if I had insurance or any type of protection plan on his glasses. The first time I called I was placed on hold for about 20 min and the young lady came back to the phone only to ask the person in the background to check and see if I had protection plan for the glasses. She then transferred me to the person she told to check on the protection plan. That person was very confused and it took her some time to figure out if I had protection or not. She was confused so she asked her manager. She informed me the manager told her I didn't have the protection plan for my son glasses. I pulled up my order online and saw I had a protection gear plan on both pair of my son glasses. I paid $20 for the first pair and $12 for the second pair. I called back once again and told them I just called and the information I was provided. I let them know I showed to have the plan and asked what does that plan cover. The lady asked someone in the background and she told me they said that is something different. I asked her again well what is it? She placed me on hold for about 20-25 min and when she came back to the phone she informed me the person I was speaking with was gone to lunch and they will call me back. Why would someone have to call me back when I asked a simple question what is the protection gear plan on my son glasses? That's a general question! Needless to say that took place on Friday and here it is Tuesday and I haven't heard back. This location is about 5 min from my house but I called another location about 30 min from my home and was assisted. She was able to tell me what the plan covers and my son glasses were fixed for free. I will never return to this location I rather drive 30 min away to get great customer service. read more

I took my mother to her appointment today, we got there about 4 minutes late, and they told her the doctor was at lunch, and she'd have to come back in an hour, she just told them she'd find another place to go, and she told me, they were very,very rude, and trashy, there were no cars there, so I'd say they may be hurting for business, but she got an appointment the same day at west Tennessee eye, in Millington,TN . And they even take her insurance, so she came out a lot better in this disaster of a business they can't seem to run. read more

While the customer service was wonderful the reason why I'm giving this a 3 star review is because of the wait time for glasses. My boyfriend is the one getting the glasses and we have booked a flight to go see his family in Maine on July 9th which is also the predicted time to get his lenses . I told the receptionist this and offered to pay more to maybe get the glasses one day earlier but was told no . It just sucks that he has to spend his vacation without glasses . read more

Very unprofessional. Waited to the last min to call to reschedule my appointment hours before my appointment. The entire process has been a cluster. If you are not taking new patients you should say that. Luckily they haven't been sued for discrimination. I will NOT be rescheduling, i will take my insurance & hard earned money elsewhere where it is appreciated. Thanks for NOTHING. America's Best, HA! More like America's WORST. read more

Friendly, knowledgeable, efficient, and cost effective. But, the true STAR, is CHAR! The funny, incredibly talented, sales associate who helps you pick out your frames. It was such a pleasure working with her helping my daughter. I highly recommend this place! read more

We just left my husband's appointment. That's was the worst eye exam we have ever been to. They said his rx had jumped so much. They didn't know what was going on. Leaving us very confused. We went for the $69.95 special. My husband picked two pairs of glasses from the correct section. Only to be told. No you cannot have any of the adult frames. Go look at the children's glasses. Finally he found something. That didn't look like they were for a two year old. She rang them up ad informed us. That will be $480 something. Apparently we picked some that weren't apart of the promotion. We asked her how much the exam was. She got up to go tell someone. Came back and informed us that this was not her fault. These things happen. She told us to pay $50. For the worst customer service. Let me tell you. I am a business owner myself. If I caught something like that happening. Not only would I have asked her to leave the floor. I would have taken over the sale. I had my exam and rx filled there. They told me that they didn't know what I was talking about. That I could go somewhere else I get my eyes checked. They do not do that. My glasses were wrong too. Apparently they were bent. This customer service though. It was purely deplorable. Did they really go to school for this? We will take our business elsewhere. read more

They are amazing ! Great customer service . Amber (one other techs) was so sweet ! & Char , was extremely sweet and helpful . They're prices are very reasonable . Nice , clean environment . Definitely will be returning . read more

We heard about this location on the ad on t.v.. We made an appointment with a very extremely nice staff member. We were greeted at the store for our appointment and we were very pleased. We met Char who was excellent at helping us choose with her honest opinion. She was very friendly and walked us through the process. She was very thorough explaining all of our options. In the end, we walked out with several pairs of glasses and cases at a great price! I highly recommend this location and Char and I will refer other family members to this location! Great Job! read more