I called last week and set up an appointment and received a text a few minutes later to remind me of my appointment..Upon entering the store I was greeted very nicely by Vivian the person that took my appointment. Was all set up in the system and asked to fill out some paperwork and was taken to be seen by Dr. Fernandez which explained to me all the questions I had and did a very through eye exam. After that was taken to a very pleasant salesperson I believe her name was Jackie that was very patience with me that at times is not easy and showed me all the frames I wanted. At some point the manager (Jorge) came over as well to ask how things were going and helped with his knowledge of the frames and what I was looking for and made the experience very seamless and enjoyable.. I will highly recommend this store to anyone looking for eyeglasses or contacts and have made this store my store for any future purchases.. Thank you very much!!! read more

Service was okay until we waited an hour and a half and still wasn't seen. Told us it was okay to be 15 minutes late, yet we came 3 minutes afterwards. We understood that we were late and asked if it was okay when we arrived and they said yes we can be seen. However an hour and a half later just to not be seen at all is ridiculous. They just should've just laid out from the very beginning that we should reschedule instead of wasting our time. Once we were leaving we let them know that we will reschedule and she said that since we came late that's why we waiting so long. We felt deceived because they let us know we would still be seen next yet the person that arrived after us was seen. read more

About The Store Located At 18506 NW 67th Ave Hialeah, FL 33015 USA. Horrible Service; After 3 Years Being A Customer; I Will Never Return; They Gave Me The Scratched Eyeglasses Box; An Employee (About 80 Years Old And With A Bad Temper) Tells Me, They're Out Of Nike Boxes, Do You Want Another Brand? I Told Her, No, I Bought Nike; She Answered Grotesquely...That Has Nothing To Do With What I Asked Her. They Don't Even Give You Wipes To Clean Your Eyeglasses Anymore; High Prices, Little Variety, And Third World Service; Don't Go To That Horrible Place. read more

I'm giving it 2 stars based on great service of the actual optometrist and assistant. They were both great. The person helping me upfront with the glasses is someone I would not trust or recommend. I have had glasses here before in a couple of other occasions and this is the only time I have felt the classic bait and switch. The people at reception counter are a bit rough on people skills. I would say this branch needs re-training. Based on this particular experience I would take my business elsewhere next time. read more

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Thank you so much javier and the staff for the excellent service and amazing support.

My first time coming here and I have to say I was very pleased with my visit and experience, The staff was friendly and welcoming and provided exceptional customer service. As for the Doctor she was great, I'm happy I gave this location a chance to try out. Scheduling appointments is also easy and wait times are very short. What is there not to love about this place? Highly recommended. read more

Like I acknowledged to the manager herself the day of my delivery, mine was the best experience I have had ordering my prescription glasses at ANY particular store. Javier, the much professional associate who helped me, went out of a limb to accommodate my particular needs, and made sure they delivered not only on a timely manner, but that I was informed as well. He made sure no stones were unturned checking out every detail at delivery for my 100% satisfaction. I will certainly be back and I will recommend them to everyone I know. read more

i went to this place for the first time because I was needing a pair of glasses and I have to say the attention was exceptional, the lady who attended me is called Marlen and was very professional when recommending the option that best fits my needs and how I was undecided in models helped me choose a very fresh and youth model. i'm very happy with this lady's approach and I'll definitely come back. read more

I go there almost every year for my whole family glasses and exams need. The doctor is great. She is very professional. The rest of the staff are great too. read more

Worst customer service ever received. Yes, I arrived 5 minutes late, traffic was terrible. But, I waited around 8 minutes for the receptionist to show up. Almost without greetings he told me "wait I would have to ask because 5 minutes late Dr cancels the appointments" he went inside and got back to tell me "you are canceled". Dr only will see your husband (that happens to be the next appointment, we arrived together) . It's ridiculous we would have to leave with only one of us attended. So, we both left and booked a new appointment at lenscrafters. read more

The doctor is nice, but the staff lied i ordered biofinity contacts and they gave me something else! To top it off they looked At me like i was crazy for complaining about it. Customer service is important and doing it right even more am beyond upset read more

Walk-in appointment my Ass it's like I was invisible, I was there's for 20 minutes they're where completely empty and not one person asked if I needed help in anyway. I'll take my money elsewhere read more

***MUST READ*** If I could give them 0 stars, I would. Worst experience in a clinic setting I have ever had in my life. To try and make a long story short, the "Doctor" is the biggest issue. To be specific, Wilfredo Sandoval is his name. I'm waiting for him in the room, I had received a phone call, answered and told the person I'd call back. He was walking in as this happened, scoffed and walked out. A few minutes went by, and he came back in and said, "Are you finished now? That's why we should have signs that say 'no phones' that way it doesn't waste my time". During the exam made me feel extremely uncomfortable, he was literally forehead to forehead with me in a dark room at one point, he ask me how long I've been on birth control and giggled, kept laughing and talking under his breath in medical terms I didn't understand. He asked me if I've ever had thyroid issues without telling me why, complimented my eyelashes, told me I had an infection without talking more about it, and prescribed me two antibiotics without telling me what and for what. Mind you at one point he had his fingers touching the sclera of my eye and the conjunctiva without gloves or hand washing before or after. Gross. To top it all off, as I was in the exam room, someone else's file was up on the screen on the computer where it was clear to see (name, date of birth, social security number) Can you say HIPPA Violation?! I've already called corporate and advised me they were putting this information in his file, and I'm calling the Board of Optometry on Monday. If you do schedule there, make sure he's not the "Doctor" who will see you, believe me! read more

Ugghhh... went there today to pick up my glasses I don't know who hired the sales assistant but what a nasty peace of work. Super sarcastic and just unprofessional. Ask her anything and she will answer you like you're an idiot. With the unemployment as high as it is please fire your staff and try to get someOne that at least wants a job!!! read more

Excellent customer service from beginning to end. We arrived for our scheduled appointment and were seen on time. No waiting. The eye doctor was polite and had good bed side manner. The staff was friendly and helpful. Very pleased with the service I received. read more

Had the first appointment of the day but they took two patients before I was finally brought in. When I inquired why, the lady at the front, Vivían, scolded me saying that there was an emergency and they had to take that emergency first and that the "nurse" was doing something else with the other patients and they were not there to see the doctor. After waiting another 15 minutes the "nurse" that we were told we weren't there to see, brought me in and started the check up. By this time I was already at the office for 40 minutes. Over an hour after arriving, I was still sitting in the exam room waiting to be seen by the doctor. When the doctor arrived, she was nice and seemed knowledgeable. When I went to order my contacts, the prescription was different than what she had told me it was. Susana, the girl that helped me place the order, was nice and even got us a sample pair of contacts and told me I could speak to the doctor and confirm. Overall, not a great experience and will probably go get another eye exam with a more experienced professional. I did not leave there confident that I had gotten a proper exam. read more

Eye exam was great so was customer service but they take to long to make your glasses. Other businesses take 3 to 4 days. They take 7 to 10 business days. read more

I've been with America's Best for about 6 years now, although sometimes the service isn't that great I never felt the need to write a review until today. The lady at the front desk, who I assume is the receptionist is very kind, the doctors are all nice, and the assistants as well. The salespeople are a bit unprofessional and pushy. Their prices are pretty good, but they try to force you to get add-ons that really stack up, and being a college student who lives on her own I'm just looking to buy glasses so that I can see. The salesperson I dealt with quite literally told me to "chill" when I told her I wanted to change my order, after I had to ask her not once, but twice, to tell me the individual prices of the add-ons. I was a bit agitated because of the pushiness, but never rude to her. I know we're in Hialeah but telling a customer to chill, regardless of the situation is not okay in my book. I will be going back because I have to and it really isn't the worst place, it just sucks that a lot of places like these are about selling, and not taking care of the customer. At the end of the day it's about my vision, you're not selling me a car. read more

Amazing service, very quick helping you from the moment you arrive. Very professional and honest consultation with my 7yrs old daughter. I'll totally recommend this place. Will come back again for next check up. Thanks a lot for the attention and great treatment. read more

Was not the Best service. Felt like the old Bait-n-Switch to me. They advertise 2 pairs for $69, but that's just the base price for the cheapest frames and plastic lenses. Then you have to wait 5-10 days for them. For contacts, it's $79 plus $20 for some membership-thing. That isn't too bad, but in my case they didn't have sample lenses. I would have to wait 3-4 days. It not the worst, but it definitely not the best & customer service is so-so...they try. At other eyewear stores, I get glasses the same day & always get sample contacts to walk out with. No bait-and-switch tactics. read more

Great experience . The doctor professional, explained everything so clear. The lady at the front desk very nice and also the guy at the floor can't remember his name Marcos?? Maybe I'm bad with name. But everyone very kind, and professional. read more

Best experience I have ever had. Doctor was right on point with my prescription. Customer service is amazing, great prices, great eyeware worth giving a shot. read more

I haven't been to an eye doctor in over 20 years. I'm glad I went here because they helped me understand the importance of getting my eyes checked regularly. Dr. Evans was very sweet and helped me with my new contacts and I can honestly say there is no better feeling then seeing crystal clear. I didn't even have an appointment and I waited maybe 10 minutes before I got checked . read more

America's best? More like America's WORST. The employee's here are terrible. The only thing I found useful here was the doctor which was the first doctor to get my prescription perfect. Other than that the service was terrible. The sales associates on the floor tried to get me to buy whatever he wanted without listening to my concerns. Then after fitting me with a pair a contacts I explained that the pair wasn't fitting just right and was irritating my eye. I have been wearing contacts for 8 years and just know when the fit is right. After about 15 minutes of complaining that the pair was irritating my eye he finally provided with another pair that fit just right. I finally ordered a year supply after my trial period was over. When I finally thought this headache was over I picked up my contacts and they had given me the "generic" brand. Don't you think you should inform your customers before just assuming they want America's Best brand contacts. Stay far away from this place! I wouldn't recommend it to anyone. read more