"I had a fantastic experience at this dealership! I meet Steven and he was friendly, knowledgeable,…read moreand went above and beyond to make sure I found the right car for my needs. He made the process as easy as possible and answered every question. I went to many different Hondas to get the best price for my money and Loving Honda was the best priced by far beating everyone out there and giving incentives. No matter where you live, they will work with you. Having my daughter's 2026 Honda Civic delivered to her was a wonderful experience that was greatly appreciated. Making a deal from the comforts of my home has made me a loyal customer and would recommend this dealership to everyone. What I got form Loving Honda: Great customer service, the best price, incentives, and no hassle!

My wife and I were on a driving trip when our Acura had a mechanical issue. We were to far from…read moreany Acura dealerships so we stopped at Loving Honda in Lufkin Tx. The car was not drivable, and we were about two and half hour from home. The service manager, Chris Watson was very helpful. They were not able to repair the car, because they didn't have the necessary Acura parts. Chris, contacted an Acura dealership near our home for us that could do the necessary repairs. He also called 3 tow companies, and provided their information. After we chose which tow company, he contacted a tow company that would tow our car and give us a ride. Chris went above and beyond to help us, and didn't charge us.

Don't expect them to do the right thing when money is involved. I bought a 2014 Ram 3500 that they…read morehad just put a new engine and radiator in which I did not know about at the time of purchase. They had also performed some repairs on the A/C system. Within 700 miles, the truck has an oil leak, coolant leak, and a A/C problem. They refuse to acknowledge the coolant leak which has been diagnosed by another reputable shop and expect me to pay $3300 to have the A/C and oil leak fixed.

Pearman has always been very helpful, both in sales department and service department. Will always…read morebe a customer!

If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

We drive 2 hours to Tipton Ford to purchase a vehicle we saw on their website that met our needs…read more We were greeted with great customer service from Alfredo, Sales. He answered our concerns. Debated over veterans discount and trade in value. Douglas, Mgr., helped us resolve our concerns. We would highly recommend this dealership. In addition, Veronica, Finance, was very helpful explaining documentation we were signing. Thank you for a very nice experience. Please go to Tipton Ford for your next vehicle.

The BEST service department I have ever dealt with !!! Ronnie Coates and his service staff were…read moresuperb !!!

I am writing this about 4 yrs late but here's my 2 cents. I had some van repairs done at National I…read morehave always regretted it. There was more wrong with my van after they worked on it than before I left it there. These guys are either seriously stupid or the biggest crooks in town. Please take your vehicles elsewhere for servicing.

Id like to share my terrible experience with National Automotive Service Center in nacogdoches on…read moreUniversity Drive. I urge others to be cautious and consider these actions before entrusting them with your property. Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability. On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside. I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn't authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn't seem like the first time he'd known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that. The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch. They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so). National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution ... because if I didn't pay the $2,961 after 30 days they'd began process of owning my vehicle. I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty. I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while "out for a test drive." But apparently is justifiable because my car no longer makes a noise. Such poor handling from this shop and I urge everyone to not do business here.

A great car buying experience for wonderful Genesis cars.  I purchased remotely, but they held my…read morehand virtually every step of the way.  In particular, my salesperson, Seth, was fantastic. He was very responsive and caring.

Randy is one of the most honest and hard working diesel mechanics you can find in this area. He…read morestands behind his work and will always be honest with you about the cost up front unlike some mechanics.

This place is awful this diesel shop did the wrong service and still expects me to pay. I was…read moretrying to talk to the man who owns this shop but he was to busy and was rude I had to give a star because it wouldn't let me not give one. I would not send people to this shop. I will never come back.