Had a 4:30 appt today to get a 2nd remote key for my Toyota Highlander. Also had an oil chg appt for 3:30. Upon arrival the service technician (person who checks car in) told me I had no appt at 4:30 for tec to program a key to my car. I showed him the email I had been sent. One for each service at time I was told to arrive.He informed me service dept didn't have the remote unit as they had said. So I had driven 82 miles one way for Loving Toyota to again prove to me they are a very poor service company. I stopped by Grease Monkey in Livingston got oil chg and tires rotation in 32 mins. No appt need. Loving Toyota I rate at -1 read more

Tried to buy a new Sequoia and was told that they " could not order them". After a quick search located one in Palestine. So, sales Now, for MONTHS of dealing with a small recall, they have knowingly installed the wrong color bumper hitch cover. And today installed the old one back on the car to have it hanging off before we even get home. Loving is giving the whole Toyota brand a sour taste. Buyers pay attention, there is a reason they are only 3.5 stars! read more

Loving Toyota - Car Dealers Near Me - Lufkin, Texas

The worst service department I have ever had to deal with. Called multiple times to get an update on my vehicle and could not get a call back. Had to actually walk in to get my service advisor to tell me what was going on. Do not take your car here for any maintenance! read more

Great people, prompt service, quality job. Will continue to use their service department.

The salesperson Sean and the financer were great. That's the only positive I can give. Manager was super hostile. Where's the love y'all?

They will waste your time and then sell the vehicle out from under you. They will text you and let you know the vehicle sold.

I would not recommend sales or service. I have check engine light on and they can't even look at it for a month later. Please go to Beaumont for better deal and better service. read more

Great service department! I've been coming here for 28 years and the service is consistently good. I'm on my fifth set of service advisors, Blake and Slade, and they continue to uphold high quality work. Appointments are easy to make on line or by phone. If it's an emergency or unexpected problem they will work you in. You can drop off or wait, they have a van to take you to local appointments and pick you up while your vehicle is being repaired. My appointment was for a 4 hour 60,000 mile service. Sara gave me ride to the gym for a long workout. I've also gone to medical appointments. Very reliable, professional and proficient. They only make the repairs you approve. Always a great experience, I'll be back. read more

Service department is absolutely horrendous. I've had to wait over 2 hours for an oil change. They are not equipped to handle anything more than basic services. My car went in a week ago for a repair. It should have been ready yesterday now they're saying 3-4 more days if the part fixing the problem. It could be even longer if not. Please be advised and take your vehicle to a more experienced and efficient dealership. read more

I was in the market for a new Tundra Hybrid and reached out to all the dealers in the Houston area. Seth at Loving Toyota was responsive and provided me with the details I asked for without any pressure to complete the acquisition. I finalized the acquisition, and the vehicle was ready before the expected day promised and had all the add-on's I requested. Paperwork was done when I arrived, and I was in and out quickly. Seth took the time to explain features of the truck to me that I was unfamiliar with, helped me pair my phone with the system, and patiently answered my questions. Very personable and professional dealership to deal with. On top of that, Loving Toyota had the best out the door price for the vehicle. In fairness, several Houston area dealerships were responsive to my request, but were not the lowest price for the vehicle. read more

I had a huge run-around with Loving to get my windshield replaced. No one ever called to let me know the windshield had been there for 3 wks. Good enough, I made an appointment and they called my husband to let him know that they gave ME an incorrect estimate on the cost of the windshield. Why not call me, the one who left several messages and called every morning practically to get absolutely no help. Well the cost was double and I quickly let them know to put the old windshield back into the truck and not to touch it. Miraculously, that was not an option according to them. After letting me know how their multi-million dollar company was going to be at a loss, they honored THEIR mistake. I went to pick up the truck and this time I was treated even worse than before. This time they ignored me completely and helped everyone who was standing around. Even asking a guy who was coming out of the bathroom if he needed help. A complete s*it-show. LOL. I get out to the truck and when I got ready to leave the break was pulled to the hilt! I had to tell the Husband to come back and help me release it. There were shards of glass in the seat and console and the dash was filthy. Corporate needs to have a session with Loving to let them know that customers should not have to pay for the mistakes made by Loving. I will not be bringing the truck back to Lufkin. I need my routine checks and changes and will go somewhere else. The trust is broken. read more

Loving Toyota - Glass found in the seat. - Car Dealers Near Me - Lufkin, Texas

Complete incompetence at this dealership. Went in for an oil change, came out with a broken skid plate and the wrong oil in my 4Runner. They never took responsibility for their mistakes. Not even a sorry. They put 0w-20 in my 4.7L V8 (which takes 5w30) and broke my tabs on my skid plate that Toyota does not make anymore. They said they put the right oil in and just had it wrong on the paperwork but I know they didn't by the way my truck was running, also there was no reason for them to have it wrong on the paperwork. Took it back the next day for them to drain and put the right oil in which took about 3 mins (so not even sure if that was done) but then refused to give me paperwork showing they put the correct oil in. My truck does seem to be running better afterward, but is now leaking oil because they didn't change the crush washer. So not only am I out a skid plate, I paid $95 for it to get broken and the wrong oil, and I will now have to change the oil again to make sure it's the right oil and fix the leak from the crush washer. Made a complaint with Toyota and of course they just chalked it up as me being a difficult customer and refused to compensate me in any way. read more

They reached out to me and apologized for the issues and made a valid attempt to make things right. Updated review to 5 stars

Between oil changes and replaced recall parts I've been frequently coming to this location to service my vehicle. Out of 6 other locations I've been to across the country this one has the best customer service. read more

I had a 2021 Tacoma that leaked whenever it rained ever since I bought it. I carried it over to loving Toyota 3 different times to have it fixed but they failed to fix it. Now its leaking again and they won't cover it with the warranty. the $2k extended warranty package I had only covered the powertrain, which was a waste of 2k. DONT BUY from this SHADE TREE ripoff unethical place. You should buy from a real dealership, one that has ethical values...... Guess that's why there are no vehicles on the lot!. read more

I had an incident on my trip from Houston, there was smoke and oil leaking rapidly. Loving Toyota in Lufkin, TX was the nearest dealership to me whom I took my vehicle in to get it checked. Upon inspection they determined my rubber oil cooler lines need to be replaced with new metal part. I was told they will replace it with a OEM Toyota part the next day and I had to get an overnight hotel.  They were not able to get the part in the same day and complete the replacement. They couldn't even provide me with a loaner. It's been two weeks now and I noticed the gaskets on the replaced oil cooler lines are leaking oil. I called the dealership, spoke to service and parts to confirm if the part was replaced with OEM Toyota part that I was promised and payed for, but they told me no it was replaced with an aftermarket part from O'reilly's. I even have part number document that I was showed by the service advisor and was told that they have ordered me the toyota oem part and will be coming the next morning. I also noticed that all the original oem bolts and clips on the covers underneath my vehicle had been replaced with improper bolts. They did not even put back my correct clips and bolts back on, claiming that it wasn't there before!  I have been lied to regarding installing an oem toyota part and regarding all the clips/bolts on the splash shield being missing. They installed an aftermarket oil cooler line instead, but still charging me the price for original toyota parts. On top of that, the aftermarket replacement is already leaking oil from the gaskets. read more

I called Mitch in the service department this morning after finding that I had a bad tire. I gave Mitch the size of the tire and the brand I needed. He had them in the store within 30 minutes. I went ahead and bought all four new tires. I just want to thank Mitch for the great service. read more

Loving Toyota - This is the bad spot on my tire. - Car Dealers Near Me - Lufkin, Texas

After searching and searching for a new vehicle and being hit with nasty salespeople and insane prices, Loving Toyota and their staff were AMAZING. I felt confident I was being taken care of by people who genuinely care and getting a good deal at the same time! Even if you're a little far, it is absolutely worth the drive out to see what kind of Toyota they have for you. I got a RAV4 and love it!!! read more

Worst service ever. They took around 2 hours to get my car ready. I learned from last time to get there early for my apt. I got there 30 min early for my 12:30 apt and they didn't even move my car to a bay until 12:45...i asked the guy how long it would take and he told me about 45 min. That was a lie. I get the car back and they hadn't even filled up the tires like I had asked them to do. I literally went in for an oil change and tire rotation. This was pathetic service. read more

This is my second visit here, both times they were ready at my appt. time, reasonable amount of time for the service and service staff friendly and attentive. read more

Loving Toyota - Cafe area - Car Dealers Near Me - Lufkin, Texas

We are from out of state and after a long drive we needed an oil change. The service people were able to get us seen to quickly. And treated us as local customers. read more

When in the market for a new truck or car this is the place to go. My experience was top notch and spot on in all aspects. Friendly service and great deals. This family of dealerships has taken great care. read more

Loving Toyota - Car Dealers Near Me - Lufkin, Texas

Wow!!! What a wonderful experience!!! My wife and I were in the market for a good condition pre-owned Avalon and we contacted a number of dealerships within a 125 mile radius of our home in East Texas. Nearly all dealers were game playing with unwanted add on fees and tricky pricing. I looked at the Loving Toyota website and found a good candidate for a car. Upon filling out the "Contact Us" form, I was prepared to have to shift into psychological warfare mode to deal with the salesman. As is typical. I was called a short time later and was greeted by Allen Chhay, the internet manager. He was easy going and seemed honest and conscientious. We made an appointment and after hanging up I told my wife that "He seemed like a real nice guy." So we drove an hour to Loving Toyota in Lufkin and went inside. We met Allen in person and he was just as easy going as he seemed on the phone. Absolutely NO high pressure sales tactics or games. We looked at the car and decided to make an offer. We felt it was a fair one and it was accepted! I kept waiting for the other shoe to drop, game wise, but it never did. The final stage was dealing with the finance manager, Rudy Salaiz, which has the potential to be a nightmare. But once again, a pleasant, helpful and knowledgeable person. No tricks at all. We got our car and left feeling that it was just too easy, but the process really WAS that easy. We will definitely recommend Loving Toyota to our friends and family in the future. If you need a Toyota or a good used car go to Loving Toyota first and save yourself some grief. Ask for Allen Chhay and Rudy Salaiz and if you make a deal, you can leave with that special car and a big smile on your face! read more

We were on a trip when the "maintenance required" light came on and would not go off. Jim reassured us that we were good to get home and didn't need any service. And he told us where to get cheap gas and food. read more

Enjoyable experience working with Forest to find our new scion love it thanks for all the help and every time I've been in for service he has came out and checked up on our car awesome experience this is the spot for buying cars in town !!!!!!!!! read more

Very disatisfied with their customer service. Have asked to speak to GM several times with no luck. Toyota used to sell a high quality product and I can no longer say that. NEVER BUY A TOYOTA they don't stand their products anymore. read more

Loving Toyota has been fantastic!! So helpful and flexible with us and they have provided AMAZING customer service unmatched by anyone in east Texas! If you need a car come in and ask for Bobby! He'll help you out! A+ read more

I have been a customer of Loving Toyota for several years. Each time I was treated with care. The salesmen are down to earth and very knowledgeable of the Toyota vehicles and prices. I also take my Rav4 in for service. The service department manager always remembers my name. Even though the service department is busy they always take the time to discuss my options, and have my Rav4 serviced in a timely manner. I would definitely refer Loving Toyota to all my family and friends! read more

These guys are slow. Their service department seems disorganized. I get my oil changed here because it's free and it always takes 3 hours or longer. The chrome peeled off of my rims and they got me new ones. It took 2 hours to change them. 4 rims, two hours, that's rediculous . 30 minutes per tire.... I would avoid their service department at all cost. In fact, I have another years worth of oil changes and will pay for my next one from anywhere else. read more

My husband and I were in the market for a new or used car since mine had recently died. We were greeted outside as we pulled up and then when something came up they found another gentleman to help us out. He was a online finance associate, as opposed to an actual salesman. But anytime we asked a question, he seemed to know the answer. He was extremely respectful with "Yes ma'm" and "Yes sir" which made my husband and I laugh! He was great though. We were able to be real with him. He helped us out every step of the way. When we got to financing we hit a snag, but he let us drive the car home that night and we just had to come back the next day to sign some of the paperwork. We did that, and it ended up that he had the entire finance team on the case! One woman stayed on the phone with one company for more than an hour trying to sort things out. The only downfall was that when we went into the finance managers office, he tried to sell us on a lease. Trying to make us feel like the loan didn't go through, sending us into panic. I told him I did not want a lease. He tried arguing with me, and I refused. He finally gave us the paperwork to sign to purchase the car. I couldn't believe he did that, especially after all the work these other two finance associates did to get us the loan. Extremely rude and greedy. But that was only him. The rest of the staff was great. We even met the owner and his dog, who were both extremely friendly. We finally signed the papers, and drove away! A week or so later we received a call from the finance department and they said they found a much better deal. We would keep the same monthly payment, but the interest was much lower which made us able to shave an entire year off our loan payments! We would suggest this dealership to anyone in a heartbeat! read more

We love our 4 Runner, but will not return to Loving Toyota in Lufkin, TX. We received a recall notice yesterday and promptly made an appointment to have the airbag replaced today. We called this morning at 8:15 am to be sure the part was available and would be ready to install for our 11:15 appointment. We were told there would be no problem. We arrived at 11:05 am and were told it would be1.5-2.0 hours. The shuttle service took us to a local store and we returned 2 hours later. Our car was not ready so we took a seat in the waiting area for THREE MORE HOURS! That is outrageous. We checked after each hour, but were told, "it takes a while." We understand some procedures might take longer than expected, but THREE HOURS longer? No one EVER came to update us. We had to continue to ask them. We did not buy our 4 Runner from Loving Toyota because they were not helpful nor did they seem interested in helping us when we were shopping. We went to Classic Toyota in Tyler and that is exactly where we will return to purchase our next Toyota and have all of our service quickly and efficiently addressed. We regret not driving to Tyler today, but because it was a recall we didn't want to be on the highway any longer than necessary. Toyota is not the problem---Loving Toyota is the problem. read more

Great service department! I've been coming here for 20 years and the service is consistently good. I'm on my third service advisor, Gabe, and he continues to uphold high quality work. Appointments are easy to make on line or by phone. If it's an emergency or unexpected problem they will work you in. You can drop off or wait, they have a van to take you to local appointments and pick you up while your vehicle is being repaired. Very reliable, professional and proficient. They only make the repairs you approve. read more

Took my tundra with chrome wheels for tire rotation and asked if it could be done without scratching wheels, sure no problem they said. When they brought the truck out and we inspected we found three wheel caps were scratched. Talked to service manager and was told we didn't do it and we aren't fixing it. Their solution was to locate more wheel caps for US to buy. Will never go there again read more

Awesome service. These guys will make it right. Enjoy a beverage, sit and watch a little tv. Heck, you might even look at a new car or truck. Either way you get a great deal and great service all in the same place. read more