Supervisor of Mishawaka Utilities was very rude. between rolling her eyes at me three different…read moretimes, talking over me, and just not listening to my concerns i was very disappointed in the way i was treated today by the supervisor of Mishawaka utilities.

Mishawaka Utilities no longer has a drive-up for deposit of utility payments. They do have a way to…read moresign up for free automatic deduction from a checking account. But, for my payment due today, I'll have to mail my check. Then they will charge a late fee. What a crock! Also, what about people who don't have a checking account?

After the cold, windy, and rainy day and night of Halloween, we experienced flickering of some of…read moreour overhead lights in the house. It was intermittent, but sometimes it was as intense as strobing. We talked to neighbors and discovered they had had something similar going on in their homes. I made a report using the website, figuring that perhaps Consumers Energy might like to see a pattern. But then these same lights cut out completely. My girl, doing the laundry in the basement, got caught in total black, but not being a scaredy cat, she found the fuse box and said to me, "It's buzzing. I don't think it should do that." I found a flashlight and made my way to the panel. Clicking on and off each fuse, I found the one that was buzzing. I kept it off. But it was crying water. Now well after 5 on a Friday, we talked to an electrician who said that as long as we didn't mind not having certain lights - we could adapt, we decided - they'd be out Monday. Otherwise, the after hours costs would be formidable. The appliances, the furnace, etc., were all working, so we decided to wait. After 7, a troubleshooter arrived unexpectedly from Consumer's Energy. He thought the presence of water from a fusebox suggestive and disturbing. He looked and checked and assessed the outside lines and equipment - though our fingers were crossed that he'd find where the water was coming from - the numbers on his devices were within the normal range, and the insides of the meter were bone dry. So he ruled some things out, but left questions to be answered later. He was professional and thorough, and we found his counsel helpful. As I said to him, my girl and I are of a mind that when you run into solid service, you say so, preferably by communicating to the boss of the person who provided you such good service, about your satisfaction. The Consumers Energy website makes that impossible. So I made a phone call instead.

Awful company. Terrible customer service. They set you up on payment plans to help pay the already…read morehigh fees and then there is no communication within the company to ensure the plan stays in place. Then the managers have zero empathy and are too lazy to look into the situation. Michigan needs to do better for energy options. STOP ALLOWING THEM TO INCREASE RATES FOR THIS POOR OF CUSTOMER SERVICE

We utilized the services of their satellite office in Marion. They were very friendly and helpful…read more They showed up on time for the scheduled consultation appointment, and were very thorough in their investigation of our needs to insure we would get what would work best for our business. The quote was fair, and the installation was quick. Doug did a fabulous job of explaining some of the most used features of our new telephone system, and assured me that they would be available to help us out if we ever needed it. We recently came across one thing that we wanted changed, and they had it fixed for us within 30 minutes. When you're in the market for a new phone system, you can't go wrong with Digital Communications Products.

So I posted a payment to post to my account on Friday on my Payday but Nipsco took it upon…read morethemselves to pull the money from my bank account 2 days early causing me to bounce and not be able to cover other things I needed for the next 2 days!!! And when I called they told me that was my due date I understand that put all I did was post a payment 2 days past my due date but they took money unauthorized to them!!!! They have now done this more than once and I'm tired of the fact I can't choose my own heating company! I DONT WANT NIPSCO THEY OVER CHARGE AND DONT CARE ABOUT CUSTOMERS!!!

Because it takes 48 business hours for my payment to process, right on their website, I got hit…read morewith a late payment. She said, should've paid it sooner, it was a holiday weekend. If only that was an option!

The water and water-related services they give are excellent, but they dall down in leaning into…read moretheir customers' needs. This morning, for example, the outside payment kiosk was down, and fhe lady on the phone was cavalier about it. She was not proactive, and sounded curt. ​

Had a death in our immediate family unexpectedly and 1 week later another immediate family member…read morewound up in hospital with stroke, we were late with our payment and they shut our water off, when called and explained the situation, did not care and charged fees to turn water back on .. WHAT A JOKE THEY ARE !!!! Even no sympathy when I have proof of what I was telling them, wish I did not have to do business with his company !!!!!!!!!!!!!!!!