If I could choose no star I would…read more My mother arrived at The Willows at around 4:30 PM on 05/09/2025 to room 220. The transportation services manually lifted her into the bed and there were two Willows employees present (names unknown) which left the room right after the transportation services left. There were two short bed railings located at the top of her bed. I plugged her wireless phone charger into the wall located behind the headboard and located a button on clip that was on the wall with a help call button attached. I unbuttoned the clip and buttoned it around the left top railing of her bed and clipped her phone charger to it so she would not lose the cord behind the bed. I then proceeded to move a table closer to her bedside so she could reach her laptop and plugged her laptop charger into the wall also located behind her headboard and placed her laptop on the bedside table. No one ever came into the room, so after waiting for a while I went to the desk located just down the hall from her room and spoke with two employees there. I introduced myself and told them that my mother had just arrived and I could not get her television remote to work. They told me that they would be right there, that they had been dealing with another patient that had just arrived also. Once they arrived to assess my mother I thought that she was in good hands now, maybe there was some miscommunication. I did inform them that my mother had to be assisted at all times by two people. She could not bear weight on the right leg. They assured me that she would be taken well care of. I then left to travel to my destination because I was scheduled to be out of town for the weekend. At 9:18 PM, my mother called me to inform me that she had not received any pain medication and she was in severe pain. She stated that she kept pressing the button and no one would come and that one employee stated that they did not have her medication filled yet. My mother was neglected and abused and I had her removed from the facility.

Let me start by saying I absolutely adore the Willows at Hamburg. Every time there has been an…read moreissue they have fixed it immediately. Even when I am red in the face mad, they find out what is going on and fix it. My grandmother has been there since June/July because she broke her back. They have went above and beyond time after time. My grandmother got hurt by a transportation service and they were just as appalled as I was, they quickly got her bandaged up and filed a report the next day. Granny loves it there, from the staff to the residents. She adores them, and they adore her. I am so glad I found a place like the Willows at Hamburg to care for my grandmother when I can't. They treat her, and everyone there like family. Truly an amazing place, and amazing staff.

No-show appointments. No call to advise. No returned phone calls. Left instructions that use…read moretechnical words which, even after checking on the internet, I did not understand the explanation.

Ethical & hard working group with a stellar reputation. I know, I work there. *full disclosureread more

I have lived in several locations on the east coast and this is easily the best company that I have…read morehired to care for my mother. Attention to detail, professional , compassionate caregivers that love their job. Best in Lexington!

From the owner: A Loving Touch In-Home Care distinguishes itself through its unwavering commitment to compassion,…read moreempathy, and personalized care. Our experienced and well-trained caregivers create a nurturing environment, where each client's unique needs are met with utmost attention and respect. We pride ourselves on fostering independence and maintaining dignity, all while ensuring open communication and collaboration with families. With flexible scheduling options and a genuine passion for improving lives, we stand as a beacon of excellence in the realm of in-home care services.

My Nanny lived in this community, during the final stage of her life. As her health declined, after…read morea broken hip, and repeated falls. Our families raised concerns and requested Hospice care. The director, Susanne, strongly encouraged PT and OT instead, despite continued decline and lack of improvement. Hospice involvement was delayed, and during that time my Grandmother suffered significantly. After she sustained a serious injury, we were told from Susanne, she was no longer able to return. Although the contract stated the facility would assist with referrals to alternative placement, no such assistance was offered Assisted living is private pay, and I understand facilities have limits. However, families should be aware of how end-of-life decisions, safety concerns, and transitions are handled here. I strongly encourage anyone considering this community to ask very direct questions about hospice, decline, and discharge procedures before moving in.

The very best senior living community that Central KY has to offer!…read moreIf you want someone to LOVE your family member, this is the place to go-when you are at Liberty Ridge you are family.

Don't use this agency. They have no concern for patient wellbeing, only to make money when they…read morecan provide someone to work. They left my 87 year old mother with dementia with no care many times because they pulled scheduled caregivers to go to nursing homes where they had other commercial arrangements. Their response when called for explanation was "your contract states family is ultimately responsible for care." Caregivers informed us what was really going on. When you are looking for someone to care for your loved ones you need to find to find someone that really cares. This is not one that cares.

My sister and I contracted with Homewell after our disabled mom broke her arm. Initially there was…read moreno issue. However, after my mother relocated to my home, 8 miles away from her original location, we were told by the owner of the company that the home health aid refused to come "that far." Even though the company reports servicing our area, the owner states he is unable to "force" his employees to travel to our location. As a side note, this particular employee lives in the same community as we do. We were notified late the evening prior, with no opportunity to make arrangements to care for our mother the next day. I caution anyone who considers this company for in home care.

The absolute worst! Wish could give zero stars!…read more If I had ANY idea how bad it is, would have chosen someplace else. I chose only because close to me. Always short staffed. I had to be there every day for three months, to make sure was cared for. Many times left in her pajamas until 11 or 12 noon. Pajamas torn and down to her knees, left in bed like that until after 11:AM. Took photos. Had to have family dentist twice, send orders to brush her teeth.. Still has all her own teeth. I'd go in at 9:00 PM bottoms of her pajamas not on or sleeping socks to keep warm. Jist put the top part on so easily change Depends. Menu always read wrong, No one there could read English. Did not even get what was ordered even though her slip was on the tray. The NEW dietitian fired. I took her in food that I had here, homemade soups and fresh fruit. She ate it all, they would never give her what she ordered. Supposed to be able to use the bathroom. Constantly told too busy. One day Mom back from dentist, I went by 4 hours later. Mom still had her coat and her winter scarf wrapped around her neck. Put her in front of a TV. I asked, " why in the world was she still in her coat," they said because she was cold. Are these people just so stupid that they can't take coat off and put her sweater on? 4 HOURS LATER!!! No common sense. Several sat in front of TV...had " Minds of Serial Killers" on. Pure stupidity. Head nurse came to mom's room once and asked if I called the Ombudsman in. She said, " if you have a problem, you need to talk to me! " "Yes I did call the ombudsman, her poster out front says, anyone has a problem or concern to call her. Few weeks later, I go see her, like she asked, I had concern. Mom not getting " prompt" to brush teeth, use bathroom, etc. She rose her voice at me...and she's a nurse! I said, " I'm just asking they prompt mom to do these things to help her....after stroke. She stood up, got in my face, said, " don't you dare say we don't use comon sense again". She got in my face like a high school girl looking for a fight. I'm old enough to be her mother, and she treated me with no dignity, or dare I say, common sense.. No empathy what families going through. She about had me in tears, I just looked her in the eye and said, very calmly, " that I hope none of her family members EVER have to be under her care." I turned and left. And I meant that, NO empathy. I was tired being there for hours doing their job. I literally had to cancel a flight due to fact mom would not be treated well if I left. She tells at me. Nurse at Central Baptist Hospital said, " that's why they work in nursing homes, they would never be able to work in the hospital." Mom had PJs ripped or bottoms stolen. What really hurts, cards made by great grandchildren on nightstand. Next day all gone. Some came all the way from France. They were taken. Told staff, and I was told, and I quote, " they must have accidentally fallen in trash can." These hand made cards were special...made by children. Accidentally my foot. I said, next time steal her socks, not her cards. One day..told social worker of concerns. Just stands there, not communicating. I ask her, if she would want her mother treated the way my mother was. Her answer was, "I really can't say." . A grown woman can't speak up. Mom got new roommate. Woman was heavy smoker, moms never smoked. Room reeked of smoke, all of this ladies clothes and belongings. I said I wanted my mother moved in 24 hours. Facility uses no common sense. Twice, an aid eating someone's desert off the lunch cart in hall. I mentioned it to someone, asked me to tell who it was, couldn't, afraid would treat my mother much worse. Always strong odor. There's been strong urine or smell in one hallway. Nurse said. " more men in that hallway, their urine is stronger" Told Ombudsman. "That's not true, lazy, not cleaning up." Carpeting discolored, holding stains , and it stinks! One day, an employee texting behind the sheets and towel area where they keep on rolling carts. Mother got perm. AIDS next day, washed her hair and wash the perm out! $75 down drain!. No common sense." They knew she was in beauty shop. The place is dirty, 6 days before mom moves, a scabies outbreak. Low staff. All residents had to be treated. Said "it's coming in from someone outside." Employee. Two AIDS leaving out the door...caught scabbies...leaving work early, two boxes of cream each, for scabies. Could not get my mother out of there fast enough. Where she is, is beautiful, so clean and mature adults working. A real mature head nurse. Nurse at doctors offices," It was the atmosphere that was doing her damage." They ssid, I quote, "get her out of Brookedale." Thousands $$$$ less too!

Parent in rehab center. Nurses neglected to properly log a key medication from the hospital…read morerelease papers. Three weeks later my parent went in to tachycardia, requiring an emergency trip to the hospital. Promised showers twice a week, did not delivery. Pay attention to reviews and do your research!